3CX vs. 8x8 Work

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.4 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
8x8 Work
Score 8.5 out of 10
N/A
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
Pricing
3CX8x8 Work
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
No answers on this topic
Offerings
Pricing Offerings
3CX8x8 Work
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
More Pricing Information
Community Pulse
3CX8x8 Work
Considered Both Products
3CX

No answer on this topic

8x8 Work
Chose 8x8 Work
I have used Microsoft Teams internally, and 8x8 can do all of these things and includes voice calling. The 3CX integrated app can do all of the things that 8x8 can do, if the account is configured with SMS.
Chose 8x8 Work
We trialled other VOIP solutions but found 8x8 to be the best performing solution for our needs and for the needs of our customers. It is easily scalable and more affordable than the other options we looked at.
Chose 8x8 Work
8x8 X Series (Formerly Virtual Office) seemed to present the optimal combination of cost, features, scalability to support our growth, track record, and positive reviews.
Chose 8x8 Work
We selected 8x8 because the cost of deployment was less and the service met the federal security regulations.
Chose 8x8 Work
Ten times better and easier to use than 3cx. Interface and features are simple.
Top Pros
Top Cons
Features
3CX8x8 Work
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
3CX
-
Ratings
8x8 Work
8.2
349 Ratings
0% above category average
Hosted PBX00 Ratings8.4196 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.652 Ratings
User templates00 Ratings8.3218 Ratings
Call reports00 Ratings8.2278 Ratings
Directory of employee names00 Ratings8.7314 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
3CX
-
Ratings
8x8 Work
8.5
396 Ratings
1% above category average
Answering rules00 Ratings8.9355 Ratings
Call recording00 Ratings8.7307 Ratings
Call park00 Ratings8.8285 Ratings
Call screening00 Ratings7.4271 Ratings
Message alerts00 Ratings8.6343 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
3CX
-
Ratings
8x8 Work
8.7
288 Ratings
5% above category average
Video conferencing00 Ratings8.5182 Ratings
Audio conferencing00 Ratings8.6249 Ratings
Video screen sharing00 Ratings8.9128 Ratings
Instant messaging00 Ratings8.7186 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
3CX
-
Ratings
8x8 Work
8.9
344 Ratings
7% above category average
Mobile app for iOS00 Ratings8.8280 Ratings
Mobile app for Android00 Ratings9.1227 Ratings
Best Alternatives
3CX8x8 Work
Small Businesses
Sangoma Asterisk
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Score 8.3 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Sangoma Asterisk
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Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
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User Ratings
3CX8x8 Work
Likelihood to Recommend
7.9
(14 ratings)
8.4
(415 ratings)
Likelihood to Renew
-
(0 ratings)
9.8
(25 ratings)
Usability
-
(0 ratings)
9.4
(54 ratings)
Availability
-
(0 ratings)
8.9
(10 ratings)
Performance
-
(0 ratings)
8.9
(10 ratings)
Support Rating
5.4
(2 ratings)
7.6
(139 ratings)
In-Person Training
-
(0 ratings)
9.1
(3 ratings)
Online Training
-
(0 ratings)
8.9
(4 ratings)
Implementation Rating
-
(0 ratings)
9.0
(13 ratings)
Configurability
-
(0 ratings)
8.5
(8 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.4
(9 ratings)
Ease of integration
-
(0 ratings)
9.1
(6 ratings)
Product Scalability
-
(0 ratings)
8.7
(10 ratings)
Professional Services
-
(0 ratings)
8.8
(7 ratings)
Vendor post-sale
-
(0 ratings)
7.2
(7 ratings)
Vendor pre-sale
-
(0 ratings)
7.2
(7 ratings)
User Testimonials
3CX8x8 Work
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Read full review
8x8, Inc.
8x8 support was one of the major deciding factors in moving away from our old system. We'd experience business impact issues with our routing systems and wouldn't hear back for days/week, if at all. With 8x8 Work, we have guaranteed SLAs depending on impact levels, this has been a great peace of mind when/if issues occur. We also onboard new locations containing older POT/analog equipment that our old provider were not compatible with. 8x8 saved us money in not needed to overhaul our older devices at this time.
Read full review
Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Read full review
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
Read full review
Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
Read full review
8x8, Inc.
  • 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
  • While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
  • While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
Read full review
Likelihood to Renew
3CX
No answers on this topic
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
Read full review
Usability
3CX
No answers on this topic
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
Read full review
Reliability and Availability
3CX
No answers on this topic
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
Read full review
Performance
3CX
No answers on this topic
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Read full review
Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Read full review
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
Read full review
In-Person Training
3CX
No answers on this topic
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
Read full review
Online Training
3CX
No answers on this topic
8x8, Inc.
online (video) training is good. No issues.
Read full review
Implementation Rating
3CX
No answers on this topic
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
Read full review
Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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8x8, Inc.
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference
Read full review
Contract Terms and Pricing Model
3CX
No answers on this topic
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
Read full review
Scalability
3CX
No answers on this topic
8x8, Inc.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
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Professional Services
3CX
No answers on this topic
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Read full review
8x8, Inc.
  • It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
Read full review
ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues