What users are saying about

3dcart

6 Ratings

Brightpearl

280 Ratings

3dcart

6 Ratings
Score 7.1 out of 101

Brightpearl

280 Ratings
Score 7.3 out of 101

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Likelihood to Recommend

3dcart

3dcart works well for small to medium size businesses that want to take care of their own website and product uploads and have the time to stay on top of inventory management. It does not work as well for a business who wants to just "turn it on" and forget about it unless they are able to integrate their POS system with 3dcart to manage inventory.
Tracy Beers profile photo

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
Joel Graham profile photo

Feature Rating Comparison

Online Storefront

3dcart
7.3
Brightpearl
Product catalog & listings
3dcart
8.0
Brightpearl
Product management
3dcart
8.0
Brightpearl
Bulk product upload
3dcart
10.0
Brightpearl
Branding
3dcart
7.0
Brightpearl
Mobile storefront
3dcart
7.0
Brightpearl
Product variations
3dcart
8.0
Brightpearl
Website integration
3dcart
5.0
Brightpearl
Visual customization
3dcart
8.0
Brightpearl
CMS
3dcart
5.0
Brightpearl

Online Shopping Cart

3dcart
8.0
Brightpearl
Checkout user experience
3dcart
8.0
Brightpearl

Online Payment System

3dcart
9.0
Brightpearl
eCommerce security
3dcart
9.0
Brightpearl

eCommerce Marketing

3dcart
8.0
Brightpearl
Promotions & discounts
3dcart
8.0
Brightpearl
Personalized recommendations
3dcart
7.0
Brightpearl
SEO
3dcart
9.0
Brightpearl

eCommerce Business Management

3dcart
6.8
Brightpearl
Order processing
3dcart
8.0
Brightpearl
Inventory management
3dcart
5.0
Brightpearl
Shipping
3dcart
7.0
Brightpearl
Custom functionality
3dcart
7.0
Brightpearl

Pros

  • SEO - 3dcart is built in such a way that even if you do no SEO work at all, as long as you use the meta description wizard on each page or product you wind up still searching pretty well in Google.
  • Product uploads - Product uploads are easy to do with 3dcart's .csv import/export feature. No need to struggle with messy simple and variable uploads like on WooCommerce, 3dcart takes the guesswork and hassle out of uploading different product types.
  • Media uploads - Media uploads are quick and simple and the uploader always works.
Tracy Beers profile photo
  • Brightpearl allows you to create filters and set favorites, which enables us to view orders in different categories easily, and avoid having to scroll through numerous orders to find the ones we're looking for.
  • Brightpearl gives you the option of adding pertinent product details such as weight, dimensions, and cost to our company, which is helpful both for accounting and as an internal resource for customer support.
  • Brightpearl has great dashboards showing charts and graphs of sales sorted by channels, which is helpful for monitoring progress.
Joel Graham profile photo

Cons

  • 3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
  • There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
  • It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.
Tracy Beers profile photo
  • The processes for canceling and modifying orders can be a bit tedious, and it seems like the multi-click processes could be consolidated in a more user friendly way.
  • The order filtering feature is great, but I personally work with our international orders, and the fact that you can't create favorites for multiple countries is somewhat inconvenient.
  • Some of the connection features between Brightpearl and Amazon stores seem to have some glitches, as I've experienced while trying to link them up recently.
Joel Graham profile photo

Likelihood to Renew

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Mark Madans profile photo
Brightpearl8.2
Based on 12 answers
Brightpearl is a very simple system to use and we are able to be a lot more efficient than we previously were. I would like to keep the contract to enable us to keep things running smoothly and the support for this system is very concise and helpful when it is needed. There is also a lot of potential for it to expand and become more efficient.
Dan Thomas profile photo

Usability

No score
No answers yet
No answers on this topic
Brightpearl7.4
Based on 6 answers
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Dan Thomas profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Brightpearl10.0
Based on 1 answer
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Dan Thomas profile photo

Performance

No score
No answers yet
No answers on this topic
Brightpearl9.0
Based on 1 answer
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
Dan Thomas profile photo

Support

No score
No answers yet
No answers on this topic
Brightpearl7.5
Based on 134 answers
The majority of the times I have personally used Brightpearl support, I have found them to be quite responsive and helpful in resolving the issue at hand. Occasionally we've arrived at somewhat of an impasse where they essentially say they're working on a new feature to resolve the issue, but can't give a specific date for when it will happen, which is understandable, albeit not ideal
Joel Graham profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Brightpearl1.0
Based on 1 answer
No in house training was given.
Dan Thomas profile photo

Online Training

No score
No answers yet
No answers on this topic
Brightpearl7.0
Based on 1 answer
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
Dan Thomas profile photo

Implementation

No score
No answers yet
No answers on this topic
Brightpearl6.5
Based on 105 answers
Implementation is fairly simple, and it's not unrealistic to have it functioning within days. The number of different systems and SKUs and channels you need to setup can obviously add complexity, but it still should not be a very difficult process. When it comes to teaching and on-boarding new employees to the system, it's also fairly simple, and a short tutorial and some basic write ups or screen-share videos can do the trick.
Joel Graham profile photo

Alternatives Considered

I found 3dcart to be the most cost effective and easiest to use for my smaller to medium sized business clients.
Tracy Beers profile photo
We selected BrightPearl for the integrated inventory management. I believe Salesforce has better Sales tools, but it doesn't have a built in Inventory piece. This is a massive deal for us, the cost of building a custom Salesforce integration would have been way more expensive than Brightpearl.
James Ewens profile photo

Scalability

No score
No answers yet
No answers on this topic
Brightpearl6.4
Based on 5 answers
Brightpearl works fairly well under high stress conditions, we can have multiple people using the system at once in several different ways and this allows us to complete all of the running of the business smoothly. Sales can be put into the system while the despatch team prepares the goods to be sent out, and the accountants check and process payments while management sees to ordering in new stock swiftly.
Dan Thomas profile photo

Return on Investment

  • 3dcart has enabled my clients to quickly and easily get up and running with an online store giving them an almost immediate ROI.
Tracy Beers profile photo
  • Brightpearl has drastically improved our customer service levels - Because of improved stock levels, improved CRM etc.
  • Brightpearl has improved our profits because we can accurately see snapshots of profit on all quotes and orders.
  • Brightpearl has improved the way in which we bring in products as we can now easily measure top selling products and ensure we have the stock available.
Gary Murray profile photo

Pricing Details

3dcart

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
3dcart Editions & Modules
3dcart
Additional Pricing Details

Brightpearl

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Brightpearl Editions & Modules
Brightpearl
Edition
Entry
$3751
Growth
$6002
High Growth
$1,0003
1. Up to 1,000 orders per month
2. Up to 5,000 orders per month
3. Up to 25,000 orders per month
Additional Pricing Details