What users are saying about

3dcart

6 Ratings

Brightpearl

280 Ratings

3dcart

6 Ratings
Score 7.1 out of 101

Brightpearl

280 Ratings
Score 7.3 out of 101

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Likelihood to Recommend

3dcart

3dcart works well for small to medium size businesses that want to take care of their own website and product uploads and have the time to stay on top of inventory management. It does not work as well for a business who wants to just "turn it on" and forget about it unless they are able to integrate their POS system with 3dcart to manage inventory.

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.

Feature Rating Comparison

Online Storefront

3dcart
7.3
Brightpearl
Product catalog & listings
3dcart
8.0
Brightpearl
Product management
3dcart
8.0
Brightpearl
Bulk product upload
3dcart
10.0
Brightpearl
Branding
3dcart
7.0
Brightpearl
Mobile storefront
3dcart
7.0
Brightpearl
Product variations
3dcart
8.0
Brightpearl
Website integration
3dcart
5.0
Brightpearl
Visual customization
3dcart
8.0
Brightpearl
CMS
3dcart
5.0
Brightpearl

Online Shopping Cart

3dcart
8.0
Brightpearl
Checkout user experience
3dcart
8.0
Brightpearl

Online Payment System

3dcart
9.0
Brightpearl
eCommerce security
3dcart
9.0
Brightpearl

eCommerce Marketing

3dcart
8.0
Brightpearl
Promotions & discounts
3dcart
8.0
Brightpearl
Personalized recommendations
3dcart
7.0
Brightpearl
SEO
3dcart
9.0
Brightpearl

eCommerce Business Management

3dcart
6.8
Brightpearl
Order processing
3dcart
8.0
Brightpearl
Inventory management
3dcart
5.0
Brightpearl
Shipping
3dcart
7.0
Brightpearl
Custom functionality
3dcart
7.0
Brightpearl

Pros

  • SEO - 3dcart is built in such a way that even if you do no SEO work at all, as long as you use the meta description wizard on each page or product you wind up still searching pretty well in Google.
  • Product uploads - Product uploads are easy to do with 3dcart's .csv import/export feature. No need to struggle with messy simple and variable uploads like on WooCommerce, 3dcart takes the guesswork and hassle out of uploading different product types.
  • Media uploads - Media uploads are quick and simple and the uploader always works.
  • Amazing Warehouse and Dispatch process.
  • Easy to use and quick to master.
  • Simple Staff Management.
  • Accurate reporting and at-a-glance PnL.

Cons

  • 3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
  • There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
  • It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.
  • Reporting! It is so much better than previous updates, but could still use a bit of extra help to manage teams.
  • Accuracy of accounting, especially VAT. It's usually accurate, but occasionally it gets things wrong.
  • Lack of Sales pipeline, although strictly speaking Brightpearl isn't designed to do this in the first place! It would just be a nice add on.

Likelihood to Renew

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Brightpearl8.1
Based on 12 answers
Brightpearl is a very simple system to use and we are able to be a lot more efficient than we previously were. I would like to keep the contract to enable us to keep things running smoothly and the support for this system is very concise and helpful when it is needed. There is also a lot of potential for it to expand and become more efficient.

Usability

No score
No answers yet
No answers on this topic
Brightpearl7.3
Based on 6 answers
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.

Reliability and Availability

No score
No answers yet
No answers on this topic
Brightpearl10.0
Based on 1 answer
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.

Performance

No score
No answers yet
No answers on this topic
Brightpearl9.0
Based on 1 answer
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.

Support

No score
No answers yet
No answers on this topic
Brightpearl7.5
Based on 134 answers
I never used the customer support as when having trouble we went to our IT guy who was in direct contact with Brightpearl customer support.

In-Person Training

No score
No answers yet
No answers on this topic
Brightpearl1.0
Based on 1 answer
No in house training was given.

Online Training

No score
No answers yet
No answers on this topic
Brightpearl7.0
Based on 1 answer
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.

Implementation

No score
No answers yet
No answers on this topic
Brightpearl6.6
Based on 105 answers
Training was not comprehensive enough on the areas we needed them. Yes, we covered the basics, but the system can do so much more. To me, the training should be staged to allow customers to have support for at least the first 12 months while they work out how to get the most out of the system rather than being expected to be charged for it.

Alternatives Considered

I found 3dcart to be the most cost effective and easiest to use for my smaller to medium sized business clients.
1) Brightpearl being a SAAS allowed us to work from anywhere in the world unlike other software we ever tried. 2) Being a small business - Cost of software played a big role. Brightpearl was a winner

Scalability

No score
No answers yet
No answers on this topic
Brightpearl6.3
Based on 5 answers
Brightpearl works fairly well under high stress conditions, we can have multiple people using the system at once in several different ways and this allows us to complete all of the running of the business smoothly. Sales can be put into the system while the despatch team prepares the goods to be sent out, and the accountants check and process payments while management sees to ordering in new stock swiftly.

Return on Investment

  • 3dcart has enabled my clients to quickly and easily get up and running with an online store giving them an almost immediate ROI.
  • Positive - we are all able to do more with fewer staff, keeping our costs down - essential for an SME.
  • System is easy to use so we can all feel confident about joining in on tasks/accounts as the information is clear.
  • Can write orders incredibly quickly and get them sent off, speed is good!

Pricing Details

3dcart

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
3dcart Editions & Modules
3dcart
Additional Pricing Details

Brightpearl

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Brightpearl Editions & Modules
Brightpearl
Edition
Entry
$3751
Growth
$6002
High Growth
$1,0003
1. Up to 1,000 orders per month
2. Up to 5,000 orders per month
3. Up to 25,000 orders per month
Additional Pricing Details