What users are saying about

3dcart

5 Ratings

Brightpearl

278 Ratings

3dcart

5 Ratings
Score 6.4 out of 101

Brightpearl

278 Ratings
Score 7.2 out of 101

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Likelihood to Recommend

3dcart

3dcart is well suited to getting a site up and running quickly with shopping cart capabilities. The merchant account set up was easy and there are inventory and shipping capabilities, as well. It is a very powerful tool for a small business without full time IT support on staff. While I did not have many products, it seemed like a merchant with a large inventory would have to spend a great deal of time on setting up the store

Brightpearl

It suits our business and we certainly aren't the target audience. I guess the larger you are as a business the more ERP enterprise class software you need so SMB is a good place for Brightpearl to focus.

Feature Rating Comparison

Online Storefront

3dcart
7.0
Brightpearl
Product catalog & listings
3dcart
8.0
Brightpearl
Product management
3dcart
8.0
Brightpearl
Branding
3dcart
6.0
Brightpearl
Mobile storefront
3dcart
6.0
Brightpearl
Product variations
3dcart
8.0
Brightpearl
Website integration
3dcart
7.0
Brightpearl
Visual customization
3dcart
6.0
Brightpearl

Online Shopping Cart

3dcart
9.0
Brightpearl
Checkout user experience
3dcart
9.0
Brightpearl

Online Payment System

3dcart
8.0
Brightpearl
eCommerce security
3dcart
8.0
Brightpearl

eCommerce Marketing

3dcart
7.5
Brightpearl
Promotions & discounts
3dcart
10.0
Brightpearl
SEO
3dcart
5.0
Brightpearl

eCommerce Business Management

3dcart
8.0
Brightpearl
Custom functionality
3dcart
8.0
Brightpearl

Pros

  • Strong shopping cart capabilities, with all types of promotions and discounting capabilities. Easy to set up the promotion and implement the campaign.
  • Integration with our email provider to be able to segment buyers based on timing of purchase.
  • Easy to use blog, was able to set up each post simply and create SEO/Meta tags associated with each post.
  • Products set up was easy and there are options for categories and classes to make setting up the store easy.
  • Easy to use for someone with no programming skills.
  • We're able to tag companies or sales orders for campaigns we run. This helps a great deal because then we can go back and grab just those tags and follow-up accurately and in a timely manner with those clients.
  • We're able to keep a running record of items that are selling out of our inventory. So we can see trends and order product in advance to help through the surges.
  • The ease of use for the sales team is amazing. The team can enter orders quickly and efficiently, which then can be processed by our warehouse in a quicker manner.

Cons

  • Using images on the site and in the blog was a cumbersome process. The upload was easy enough, but finding and using the image after upload was terrible. The navigation of the images was difficult and there were no sort functions.
  • For a simple site without the need for a log in admin or shipping, these functions and capabilities were not easily hidden or removed. You needed to have a programmer go into the code to remove them. For a tool like 3dcart, it seemed to be something they could have taken care of with check boxes in the settings.
  • While expected, the templates available were very basic and simple. To enhance the look of your site, you will need a programmer or pay for the premium templates.
  • Finding sales by branded or supplier is difficult.
  • System does go down from time to time and is buggy occasionally.
  • Email system does not always reach all recipients.

Likelihood to Renew

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Brightpearl8.1
Based on 12 answers
Brightpearl is a very simple system to use and we are able to be a lot more efficient than we previously were. I would like to keep the contract to enable us to keep things running smoothly and the support for this system is very concise and helpful when it is needed. There is also a lot of potential for it to expand and become more efficient.

Usability

No score
No answers yet
No answers on this topic
Brightpearl7.3
Based on 6 answers
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.

Reliability and Availability

No score
No answers yet
No answers on this topic
Brightpearl10.0
Based on 1 answer
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.

Performance

No score
No answers yet
No answers on this topic
Brightpearl9.0
Based on 1 answer
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.

Support

No score
No answers yet
No answers on this topic
Brightpearl7.4
Based on 134 answers
I never used the customer support as when having trouble we went to our IT guy who was in direct contact with Brightpearl customer support.

In-Person Training

No score
No answers yet
No answers on this topic
Brightpearl1.0
Based on 1 answer
No in house training was given.

Online Training

No score
No answers yet
No answers on this topic
Brightpearl7.0
Based on 1 answer
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.

Implementation

No score
No answers yet
No answers on this topic
Brightpearl6.6
Based on 105 answers
Training was not comprehensive enough on the areas we needed them. Yes, we covered the basics, but the system can do so much more. To me, the training should be staged to allow customers to have support for at least the first 12 months while they work out how to get the most out of the system rather than being expected to be charged for it.

Alternatives Considered

Selected 3DCart based on price point and ease of getting started. Gave a two week free trial to make sure I could get it set up. Seemed easier than other options and had room to grow if I need more capabilities. It also integrated with QuckBooks, FaceBook and Auth.net which were all part of the package right from the start.
Brightpearl was the only online package that integrated with its different functions well and that had the core requirements of SKU management, CRM, order processing and accounting all on an easy to understand clear format.

Scalability

No score
No answers yet
No answers on this topic
Brightpearl6.2
Based on 5 answers
Brightpearl works fairly well under high stress conditions, we can have multiple people using the system at once in several different ways and this allows us to complete all of the running of the business smoothly. Sales can be put into the system while the despatch team prepares the goods to be sent out, and the accountants check and process payments while management sees to ordering in new stock swiftly.

Return on Investment

  • Enhanced customer service with ticket system.
  • Was able to quickly set up shop and get started on the web.
  • Brightpearl allowed us to cut costs and run more efficiently. We no longer needed a data entry person. Automation of processes allowed most of us in the office to focus on sales and growth instead of being tied up with paperwork.

Pricing Details

3dcart

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
3dcart Editions & Modules
3dcart
Additional Pricing Details

Brightpearl

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Brightpearl Editions & Modules
Brightpearl
Edition
Entry
$3751
Growth
$6002
High Growth
$1,0003
1. Up to 1,000 orders per month
2. Up to 5,000 orders per month
3. Up to 25,000 orders per month
Additional Pricing Details