Likelihood to Recommend Well, for anyone who delivers trainings or does consultations and wants to do this online and look professional, 3veta gives everything you need. It's a nice package of the key features and tools for an online office.
Read full review It is well suited if the team members work remotely and need constant collaboration and communication throughout the development cycle. It is so helpful for Systems Engineers in the Software industry to resolve laptop and computer issues. It is also helpful for troubleshooting hardware issues like printers, scanners, server racks, and more. It is less suited if the teams are small and no remote access or group calls are needed, they could very well use telephones and mobile phones.
Read full review Pros Control of [the] video and audio of all attendees except the host [all with] one click Getting fast answers from participants with a simple poll option Branded meeting rooms Booking meetings right away Sharing meeting links from the platform directly Read full review Give us internationally active remote access to DIAMES servers at customer side for support issues. Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits. Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location. Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support. We are dealing with DIAMES customers in China, Europe and USA. DIAMES is a Windows server based environment. With TeamViewer we can create a remote access to a life system environment. With a strong and fast internet access TeamViewer enables us response time to actions like we would be on site. TeamViewer is for us more reliable and more secure than a Anydesk access. Our customer have been very happy about our support when Corona did not allow us any on site visit too. Read full review Cons It would be good to have some more options for website customization. Read full review The ability to send command line requests and troubleshooting without fully logging in when a connection is spotty or drops unexpectedly. As mentioned above, with spotty connections, it would be nice if, while performing a file transfer and the connection fails, Teamviewer would automatically attempt to reconnect and resume the transfer if it had not been completed. permission inheritance, I was made a company admin, and for a number of devices, I only have easy access. increasing my permissions has had to be done manually for each device in the group. Read full review Likelihood to Renew We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
Read full review Usability The usability for TeamViewer is great as anyone should be able to use it immediately. On the admin side, the management console will take a little longer to use as you need to break down some areas and learn about Grouping and other features. They do provide tools to assist in the learning process. Using the service to remote control other devices is a breeze and super easy to do as it just works.
Read full review Reliability and Availability Always available if setup correctly.
Read full review Performance The application is built on VNC which is a very stable technology.
Read full review Support Rating the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review In-Person Training As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
Read full review Online Training I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review Implementation Rating Setting up new machines for our clients and organisation is straight forward and easy, even for someone with little experience in the area. The process remains the same regardless of what device or version we install it on and the TeamViewer ID also remains the same (based on hardware) regardless of how many times it is updated or removed and re-installed.
Read full review Alternatives Considered Using 3veta I pay only one monthly subscription (and not three or four). This is cheaper and a lot more convenient for me.
Read full review I prefer to choose TeamViewer as it gives excellent options for managing the remote devices with an intuitive user interface, multiple remote login sessions support and remote login recording feature enablement over
AnyDesk and Zoom for remote support capabilities and features enrich better screen resolution and control on remote devices
Read full review Scalability Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review Return on Investment Read full review The benefits showed from the first day of use!
We have 12 local distributors of our products within our country, each hundreds of miles from our engineering department. Providing technical support without the remote access functions provided by TeamViewer would negatively impact our business since it would force us to mobilize specialized personnel with the costs that this implies. Given the current state of technology, it is unacceptable for a customer to delay a repair until specialized personnel arrive. The benefits are not only measured in money but also in the speed of the solution. In short, more satisfied customers! Jose Perri Director of Engineering and Product Development
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