8x8 Contact Center vs. Inbound/Outbound Call Center
8x8 Contact Center vs. Inbound/Outbound Call Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Inbound/Outbound Call Center | N/A | Inbound/Outbound Call Center is a call center software offering from SolusOne. | N/A |
8x8 Contact Center | Inbound/Outbound Call Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Inbound/Outbound Call Center | |
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Top Pros | No answers on this topic | |
Top Cons |
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8x8 Contact Center | Inbound/Outbound Call Center | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Inbound/Outbound Call Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Inbound/Outbound Call Center | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.8 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Inbound/Outbound Call Center | |
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Likelihood to Recommend | 8x8, Inc. | SolusOne No answers on this topic |
Pros | 8x8, Inc. | SolusOne No answers on this topic |
Cons | 8x8, Inc. | SolusOne No answers on this topic |
Likelihood to Renew | 8x8, Inc. | SolusOne No answers on this topic |
Usability | 8x8, Inc. | SolusOne No answers on this topic |
Reliability and Availability | 8x8, Inc. | SolusOne No answers on this topic |
Performance | 8x8, Inc. | SolusOne No answers on this topic |
Support Rating | 8x8, Inc. | SolusOne No answers on this topic |
In-Person Training | 8x8, Inc. | SolusOne No answers on this topic |
Online Training | 8x8, Inc. | SolusOne No answers on this topic |
Implementation Rating | 8x8, Inc. | SolusOne No answers on this topic |
Alternatives Considered | 8x8, Inc. | SolusOne No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | SolusOne No answers on this topic |
Scalability | 8x8, Inc. | SolusOne No answers on this topic |
Return on Investment | 8x8, Inc. | SolusOne No answers on this topic |
ScreenShots |