What users are saying about
14 Ratings
Top Rated
76 Ratings
14 Ratings
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Score 7.6 out of 100
Top Rated
76 Ratings
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Score 8 out of 100

Feature Set Ratings

  • 8x8 Express ranks higher in 2 feature sets: Cloud PBX, Call Management

Performance & Compatibility of Online Events Software

10.0

8x8 Express

100%

Aircall

Feature Set Not Supported
N/A
8x8 Express ranks higher in 1/1 features

High quality audio

10.0
100%
1 Rating
N/A
0 Ratings

Cloud PBX

10.0

8x8 Express

100%
7.2

Aircall

72%
Aircall ranks higher in 3/5 features

Multi-level Interactive Voice Response (IVR)

10.0
100%
1 Rating
6.7
67%
15 Ratings

Directory of employee names

10.0
100%
1 Rating
8.5
85%
17 Ratings

Hosted PBX

N/A
0 Ratings
8.0
80%
1 Rating

User templates

N/A
0 Ratings
5.0
50%
1 Rating

Call reports

N/A
0 Ratings
7.7
77%
19 Ratings

Call Management

10.0

8x8 Express

100%
6.8

Aircall

68%
8x8 Express ranks higher in 7/7 features

Answering rules

10.0
100%
1 Rating
8.2
82%
23 Ratings

Call recording

10.0
100%
1 Rating
8.9
89%
22 Ratings

Call park

10.0
100%
1 Rating
4.0
40%
1 Rating

Call screening

10.0
100%
1 Rating
6.8
68%
18 Ratings

Message alerts

10.0
100%
1 Rating
6.2
62%
19 Ratings

Business SMS/External Messaging

10.0
100%
1 Rating
N/A
0 Ratings

Voicemail Transcription

10.0
100%
1 Rating
N/A
0 Ratings

VoIP system collaboration

8x8 Express

Feature Set Not Supported
N/A
7.1

Aircall

71%
Aircall ranks higher in 1/1 features

Audio conferencing

N/A
0 Ratings
7.1
71%
15 Ratings

Mobile apps

8x8 Express

Feature Set Not Supported
N/A
8.2

Aircall

82%
Aircall ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
7.9
79%
17 Ratings

Mobile app for Android

N/A
0 Ratings
8.5
85%
14 Ratings

Attribute Ratings

  • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
  • Aircall is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

8x8 Express

100%
2 Ratings
6.9

Aircall

69%
25 Ratings

Support Rating

5.5

8x8 Express

55%
1 Rating
9.8

Aircall

98%
4 Ratings

Likelihood to Recommend

8x8, Inc.

Business telephone/voicemail services. This has enabled us to no longer need a receptionist, the system handles it all for us. We have been able to route callers easily to the party they need to speak with. This includes virtual mailboxes and auto forwarding which were very useful during the pandemic. Working remotely was seamless with the help of 8x8 Express. We were able to forward calls to our cell phones easily. We can write out a greeting message and they will record it and it sounds great. It's easy to update on an as-needed basis.
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Aircall

Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it!
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Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
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Aircall

  • Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
  • Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
  • Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.
Read full review

Cons

8x8, Inc.

  • None, so easy for us to use
  • Very responsive the one time we had a billing issue
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Aircall

  • No schedule for bank holidays
  • No feature to update more than one phone line at the same time
  • Admins don't have access to the timeline of a call to see with which agent it rang
  • Missing agent-specific stats when your phone lines are organized in teams
  • If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
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Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Aircall

    Starting Price

    $0

    Editions & Modules

    Aircall editions and modules pricing
    EditionModules
    Essentials301
    Professional502
    CustomContact sales team3

    Footnotes

    1. per user/per month
    2. per user/per month
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Support Rating

    8x8, Inc.

    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
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    Aircall

    We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
    Read full review

    Alternatives Considered

    8x8, Inc.

    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
    Read full review

    Aircall

    We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't receive voicemails, have a history of calls or choose working hours.
    Read full review

    Return on Investment

    8x8, Inc.

    • Positive impact - pricing is right, service is easy to use.
    • Especially during the pandemic, clients who would normally just pop by the office had to call in. 8x8 Express made that so easy as we could transfer calls to our cell phones, but also received emails when a voicemail was left with an audio recording of the message. We didn't miss a beat!
    • We use some contractors that are not even in the same state as us, but our clients wouldn't know it as autoforwarding calls is super simple and seamless
    Read full review

    Aircall

    • Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
    • Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
    • The only positive impact has been the collaborative experience and being able to maintain a virtual office
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    Screenshots

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