What users are saying about
13 Ratings
5 Ratings
13 Ratings
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Score 6.4 out of 100
5 Ratings
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Score 10 out of 100

Feature Set Ratings

    Cloud PBX

    8x8 Express

    Feature Set Not Supported
    N/A
    10.0

    HotTelecom

    100%
    HotTelecom ranks higher in 3/3 features

    Hosted PBX

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Call reports

    N/A
    0 Ratings
    9.9
    99%
    5 Ratings

    Call Management

    8x8 Express

    Feature Set Not Supported
    N/A
    10.0

    HotTelecom

    100%
    HotTelecom ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Call park

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Message alerts

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    VoIP system collaboration

    8x8 Express

    Feature Set Not Supported
    N/A
    9.0

    HotTelecom

    90%
    HotTelecom ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Attribute Ratings

    • HotTelecom is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    10.0

    HotTelecom

    100%
    5 Ratings

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating
    9.8

    HotTelecom

    98%
    8 Ratings

    Likelihood to Recommend

    8x8, Inc.

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
    Read full review

    Beta Company

    When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    Beta Company

    • Friendly and responsive customer support.
    • Wide geographical coverage.
    • It's easy to set up.
    • High-quality phone calls.
    • There are a lot of additional services available.
    Read full review

    Cons

    8x8, Inc.

    • Setup is a pain.
    • Transferring numbers take a long time.
    Read full review

    Beta Company

    • Video calling is not available as a feature.
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      HotTelecom

      Starting Price

      $0

      Editions & Modules

      HotTelecom editions and modules pricing
      EditionModules
      Direct virtual phone numberfrom 51
      Virtual SMS numberfrom 72
      Toll-free (800) numberfrom 73
      Virtual PBX654
      Virtual fax number305

      Footnotes

      1. Monthly fee + connection fee
      2. Monthly fee + connection fee
      3. Monthly fee + connection fee
      4. Monthly fee
      5. Monthly fee + connection fee

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Each price is the price of monthly fee. There might be an additional connection fee for the products.

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
      Read full review

      Beta Company

      We are totally satisfied with help Customer Support. They were quick and responsive
      Read full review

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
      Read full review

      Beta Company

      No answers on this topic

      Return on Investment

      8x8, Inc.

      • We are still learning all the nuances but we miss much fewer calls.
      • Transitioning calls to the appropriate person is much easier.
      • Ease of use.
      Read full review

      Beta Company

      • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
      Read full review

      Screenshots

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