What users are saying about
12 Ratings
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Score 8.1 out of 100
26 Ratings
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Score 8 out of 100

Feature Set Ratings

    Cloud PBX

    8x8 Express

    Feature Set Not Supported
    N/A
    8.7

    Nextiva Business Phone Service

    87%
    Nextiva Business Phone Service ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.8
    88%
    5 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    User templates

    N/A
    0 Ratings
    8.1
    81%
    5 Ratings

    Call reports

    N/A
    0 Ratings
    8.6
    86%
    5 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Call Management

    8x8 Express

    Feature Set Not Supported
    N/A
    8.9

    Nextiva Business Phone Service

    89%
    Nextiva Business Phone Service ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Call recording

    N/A
    0 Ratings
    9.5
    95%
    6 Ratings

    Call park

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Call screening

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Message alerts

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    VoIP system collaboration

    8x8 Express

    Feature Set Not Supported
    N/A
    7.7

    Nextiva Business Phone Service

    77%
    Nextiva Business Phone Service ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.0
    80%
    6 Ratings

    Video screen sharing

    N/A
    0 Ratings
    7.1
    71%
    3 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.8
    88%
    3 Ratings

    Mobile apps

    8x8 Express

    Feature Set Not Supported
    N/A
    5.5

    Nextiva Business Phone Service

    55%
    Nextiva Business Phone Service ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    6.9
    69%
    6 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    4.0
    40%
    4 Ratings

    Attribute Ratings

    • 8x8 Express is rated higher in 1 area: Likelihood to Recommend
    • Nextiva Business Phone Service is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    9.0

    Nextiva Business Phone Service

    90%
    8 Ratings

    Likelihood to Renew

    8x8 Express

    N/A
    0 Ratings
    6.0

    Nextiva Business Phone Service

    60%
    1 Rating

    Usability

    8x8 Express

    N/A
    0 Ratings
    8.0

    Nextiva Business Phone Service

    80%
    1 Rating

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating
    8.7

    Nextiva Business Phone Service

    87%
    6 Ratings

    Likelihood to Recommend

    8x8 Express

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
    Luke Sullivan | TrustRadius Reviewer

    Nextiva Business Phone Service

    It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
    Scott Scanlon | TrustRadius Reviewer

    Pros

    8x8 Express

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Luke Sullivan | TrustRadius Reviewer

    Nextiva Business Phone Service

    • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
    • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
    • User-friendly application with availability indicator, call settings, and personal preferences.
    Jose Luis Reyes Graterol | TrustRadius Reviewer

    Cons

    8x8 Express

    • Setup is a pain.
    • Transferring numbers take a long time.
    Luke Sullivan | TrustRadius Reviewer

    Nextiva Business Phone Service

    • While phones are feature rich, they can still be confusing for some of our users.
    • Mobile app can be glitchy at times.
    • Would love to see more touch screen options.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    8x8 Express

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    8x8 Express Editions & Modules

    Additional Pricing Details

    Nextiva Business Phone Service

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $18.95 per month

    Nextiva Business Phone Service Editions & Modules

    Edition
    Essential$23.951
    Professional$27.951
    Enterprise$37.951
    Ultimate$67.951
    1. Per User Per Month
    Additional Pricing Details

    Likelihood to Renew

    8x8 Express

    No score
    No answers yet
    No answers on this topic

    Nextiva Business Phone Service

    Nextiva Business Phone Service 6.0
    Based on 1 answer
    I no longer make this decision
    Anonymous | TrustRadius Reviewer

    Usability

    8x8 Express

    No score
    No answers yet
    No answers on this topic

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.0
    Based on 1 answer
    It is good for phone calls but it needs to include Bluetooth headsets.
    Hunter Clayton | TrustRadius Reviewer

    Support Rating

    8x8 Express

    8x8 Express 5.5
    Based on 1 answer
    If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
    Luke Sullivan | TrustRadius Reviewer

    Nextiva Business Phone Service

    Nextiva Business Phone Service 8.7
    Based on 6 answers
    I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
    Josh Musson | TrustRadius Reviewer

    Alternatives Considered

    8x8 Express

    I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
    Luke Sullivan | TrustRadius Reviewer

    Nextiva Business Phone Service

    The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
    JAMIE RISSKY | TrustRadius Reviewer

    Return on Investment

    8x8 Express

    • We are still learning all the nuances but we miss much fewer calls.
    • Transitioning calls to the appropriate person is much easier.
    • Ease of use.
    Luke Sullivan | TrustRadius Reviewer

    Nextiva Business Phone Service

    • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
    • We like that the fax number alerts us via email if we have a message.
    Heather Neisen | TrustRadius Reviewer

    Screenshots

    8x8 Express

    Nextiva Business Phone Service

    Add comparison