8x8 Express (discontinued) vs. Nextiva Business Phone Service

The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.

Incentivized

I think Nextiva Business Phone Service is well suited in a call center or phone environment either large or small. In my experience, the Nextiva Business Phone Service functionality for a simple office with 3 phones is also extremely customizable depending on needs. For a large call center, Nextiva Business Phone Service's call center product also makes the management of CSRs and recognizing weak points using data very easy.

• So easy to use!
• Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
• Telephone services without all the fees of a landline service
• Auto attendant, offering recordings of our messages

Incentivized

• phone administration is really easy with their web interface. Change names, phone numbers or extensions with just a few clicks.
• Receive calls across multiple devices, with the ability to switch the device during a phone call to another device.
• Nextiva support if you need them has responded to your issue within an hour via email or address it right away by calling support.

Incentivized

• We are just starting to use the platform and using limited features at the moment and 8x8 is doing everything we need it to do.

Incentivized

• Integration: Although they do integrate with Outlook and a few other third-party services, compared to some other VOIP vendors they don't integrate as deeply and their integrations are somewhat basic.
• Update their documentation on the website: Although they have a lot of documentation, sometimes they still have older screen shots and could try and update some of that material.
• Adding Contacts: The way you add contacts and request each other is kind of weird. You need to do this in order to see their status. You can see everyone in the global address book but without adding a person as a contact you cannot see if they are on a call or not. I think out of the box the address book (or at least the directory) should already be able to see the status and you should not have to request them as a contact.

Incentivized

I no longer make this decision

Incentivized

It is good for phone calls but it needs to include Bluetooth headsets.

Incentivized

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

Incentivized

Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.

Incentivized

8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.

Incentivized

Nextiva Business Phone Service continues to be our primary recommendation to customers, based solely on consistent user experience. Pricing does edge out some other providers, but we have found Nextiva Business Phone Service's customer service to be the main deciding factor. They are not the only system we recommend, but when giving a side-by-side comparison of multiple options, they are the one most often selected.

• Being able to listen to phone calls when there is a discrepancy
• Keeping the honest honest by knowing we can listen to calls
• Easy to communicate internally, been very helpful and time saving

Incentivized

• Missing less calls if something is wrong with the phone/internet
• a negative was time learning the new phones for our user, the learning curve
• its great to be able to go back and look at call logs to verify or find number if needed