What users are saying about
8 Ratings
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Score 7.4 out of 100
15 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
Nextiva Business Phone Service
8.6
Hosted PBX
8x8 Express
Nextiva Business Phone Service
8.1
Multi-level Interactive Voice Response (IVR)
8x8 Express
Nextiva Business Phone Service
8.9
User templates
8x8 Express
Nextiva Business Phone Service
8.2
Call reports
8x8 Express
Nextiva Business Phone Service
9.4
Directory of employee names
8x8 Express
Nextiva Business Phone Service
8.1

Call Management

8x8 Express
Nextiva Business Phone Service
8.5
Answering rules
8x8 Express
Nextiva Business Phone Service
8.6
Call recording
8x8 Express
Nextiva Business Phone Service
9.2
Call park
8x8 Express
Nextiva Business Phone Service
8.2
Call screening
8x8 Express
Nextiva Business Phone Service
8.8
Message alerts
8x8 Express
Nextiva Business Phone Service
7.9

VoIP system collaboration

8x8 Express
Nextiva Business Phone Service
7.7
Video conferencing
8x8 Express
Nextiva Business Phone Service
7.7
Audio conferencing
8x8 Express
Nextiva Business Phone Service
8.5
Video screen sharing
8x8 Express
Nextiva Business Phone Service
8.0
Instant messaging
8x8 Express
Nextiva Business Phone Service
6.5

Mobile apps

8x8 Express
Nextiva Business Phone Service
7.7
Mobile app for iOS
8x8 Express
Nextiva Business Phone Service
8.0
Mobile app for Android
8x8 Express
Nextiva Business Phone Service
7.4

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Nextiva Business Phone Service

  • I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
  • Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.
Heather Neisen | TrustRadius Reviewer

Likelihood to Renew

8x8 Express

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

8x8 Express

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.9
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Nextiva Business Phone Service

We found Nextiva to be a superior product compared to Vonage. While a larger company, the features, and infrastructure were not as desirable as Nextiva. We also heard word-of-mouth reviews that pushed us to believe that Nextiva was going to be a better performer than Vonage, and so far, our experience has proven true.
Anonymous | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Nextiva Business Phone Service

  • The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
  • Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
  • Call logs add for better supervision when personnel is not in the same location.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Screenshots

8x8 Express

Nextiva Business Phone Service

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Nextiva Business Phone Service
8.2

Likelihood to Renew

8x8 Express
Nextiva Business Phone Service
6.0

Usability

8x8 Express
Nextiva Business Phone Service
8.0

Support Rating

8x8 Express
5.5
Nextiva Business Phone Service
8.9

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