What users are saying about
13 Ratings
2 Ratings
13 Ratings
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Score 6.4 out of 100
2 Ratings
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Score 9.6 out of 100

Feature Set Ratings

    Call Management

    8x8 Express

    Feature Set Not Supported
    N/A
    9.5

    OnSIP

    95%
    OnSIP ranks higher in 4/4 features

    Answering rules

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call park

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Message alerts

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • OnSIP is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.1

    8x8 Express

    91%
    1 Rating
    10.0

    OnSIP

    100%
    1 Rating

    Support Rating

    5.5

    8x8 Express

    55%
    1 Rating

    OnSIP

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8, Inc.

    For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
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    Intrado (formerly West Corporation)

    I think OnSIP is well suited to be used in any organization that has a stable, reliable internet connection. The service is top notch and I haven't found a competitor that can beat the service. I've recommended the service to other manufacturing businesses and churches. The organizations that have switched have been extremely pleased with the service.
    Read full review

    Pros

    8x8, Inc.

    • Being able to forward calls to my cell phone when I am out of office.
    • So much functionality. So many options.
    • One set price instead of a bunch of add-on fees.
    Read full review

    Intrado (formerly West Corporation)

    • Customer service
    • Value pricing
    • Ease of use
    Read full review

    Cons

    8x8, Inc.

    • Setup is a pain.
    • Transferring numbers take a long time.
    Read full review

    Intrado (formerly West Corporation)

    • Accept more phone brands/models
    • Make your website easier to use
    • Make provisioning a new phone easier
    Read full review

    Pricing Details

    8x8 Express

    Starting Price

    $0

    Editions & Modules

    8x8 Express editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      OnSIP

      Starting Price

      Editions & Modules

      OnSIP editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Support Rating

        8x8, Inc.

        If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
        Read full review

        Intrado (formerly West Corporation)

        No answers on this topic

        Alternatives Considered

        8x8, Inc.

        I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
        Read full review

        Intrado (formerly West Corporation)

        We have found OnSIP to be just as good if not better than any of the other services we have researched or used. Once again, the value of OnSIP is unbelievable. Our rates at this organization are less than half of what the competitors were charging. I don't see us changing anytime soon.
        Read full review

        Return on Investment

        8x8, Inc.

        • We are still learning all the nuances but we miss much fewer calls.
        • Transitioning calls to the appropriate person is much easier.
        • Ease of use.
        Read full review

        Intrado (formerly West Corporation)

        • It has reduced our telecom expenses drastically.
        Read full review

        Screenshots

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