8x8 Express vs. Universal Connectivity

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Express
Score 7.6 out of 10
N/A
8x8 Express is a cloud-based phone system that includes unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat. It comes pre-configured and can be set up so that a business can start making and receiving calls in less than 5 minutes. It includes a dedicated business phone number with an area code of choice, and offers features such as auto attendant, business schedule, voicemail and intelligent call routing so that you never miss a call. A phone…N/A
Universal Connectivity
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
Universal Connectivity helps clients simplify communications systems for more than two decades. The vendor states they believe flexible, scalable cloud-based telecommunications enable businesses to better connect with the clients they serve. Their products, customized solutions and customer service aim to deliver clear and fast network connections.N/A
Pricing
8x8 ExpressUniversal Connectivity
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
8x8 ExpressUniversal Connectivity
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
8x8 ExpressUniversal Connectivity
Top Pros
Top Cons

No answers on this topic

Features
8x8 ExpressUniversal Connectivity
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Express
8.0
6 Ratings
3% below category average
Universal Connectivity
-
Ratings
High quality audio8.06 Ratings00 Ratings
High quality video8.03 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Express
8.5
2 Ratings
4% above category average
Universal Connectivity
-
Ratings
Desktop sharing8.52 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Express
8.7
2 Ratings
5% above category average
Universal Connectivity
-
Ratings
Calendar integration9.02 Ratings00 Ratings
Meeting initiation7.92 Ratings00 Ratings
Record meetings / events9.02 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Express
8.5
2 Ratings
4% above category average
Universal Connectivity
-
Ratings
Live chat8.52 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Express
9.3
5 Ratings
18% above category average
Universal Connectivity
-
Ratings
User authentication9.05 Ratings00 Ratings
Participant roles & permissions9.54 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Express
8.0
6 Ratings
3% below category average
Universal Connectivity
-
Ratings
Hosted PBX7.44 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.05 Ratings00 Ratings
Directory of employee names8.66 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Express
8.9
6 Ratings
4% above category average
Universal Connectivity
-
Ratings
Answering rules9.06 Ratings00 Ratings
Call recording9.05 Ratings00 Ratings
Call park9.04 Ratings00 Ratings
Call screening9.34 Ratings00 Ratings
Message alerts9.25 Ratings00 Ratings
Business SMS/External Messaging8.54 Ratings00 Ratings
Online Fax8.01 Ratings00 Ratings
Voicemail Transcription9.05 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Express
9.7
3 Ratings
9% above category average
Universal Connectivity
-
Ratings
Mobile app for iOS9.73 Ratings00 Ratings
Mobile app for Android9.62 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
8x8 Express
7.1
5 Ratings
10% below category average
Universal Connectivity
-
Ratings
Centralized communications management8.05 Ratings00 Ratings
Team messaging8.24 Ratings00 Ratings
Team document sharing6.01 Ratings00 Ratings
Call and meeting analytics6.03 Ratings00 Ratings
Best Alternatives
8x8 ExpressUniversal Connectivity
Small Businesses
PanTerra Streams
PanTerra Streams
Score 9.4 out of 10
PanTerra Streams
PanTerra Streams
Score 9.4 out of 10
Medium-sized Companies
PanTerra Streams
PanTerra Streams
Score 9.4 out of 10
PanTerra Streams
PanTerra Streams
Score 9.4 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 ExpressUniversal Connectivity
Likelihood to Recommend
7.6
(7 ratings)
9.1
(2 ratings)
Support Rating
5.5
(1 ratings)
-
(0 ratings)
User Testimonials
8x8 ExpressUniversal Connectivity
Likelihood to Recommend
8x8, Inc.
The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.
Read full review
Universal Connectivity
Universal Connectivity didn't mind that we are a small company--they helped us get where we needed to be with our communication system, and I appreciate that.
Read full review
Pros
8x8, Inc.
  • So easy to use!
  • Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
  • Telephone services without all the fees of a landline service
  • Auto attendant, offering recordings of our messages
Read full review
Universal Connectivity
  • Communications with the Universal Connectivity team are well communicated and presented in a non-technical way, making it so much easier to understand.
  • The solutions offered are comprehensive and complete.
Read full review
Cons
8x8, Inc.
  • do not have self service analytics
  • available reports seem to be too technical - not able to find simpler answers
  • too many products under 8x8 Express. difficult to choose what should be bought.
Read full review
Universal Connectivity
  • I wish I could use them at home!
Read full review
Support Rating
8x8, Inc.
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Read full review
Universal Connectivity
No answers on this topic
Alternatives Considered
8x8, Inc.
8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.
Read full review
Universal Connectivity
No answers on this topic
Return on Investment
8x8, Inc.
  • Being able to listen to phone calls when there is a discrepancy
  • Keeping the honest honest by knowing we can listen to calls
  • Easy to communicate internally, been very helpful and time saving
Read full review
Universal Connectivity
  • The ROI has allowed us to stay in business during this COVID crisis. We are all working remotely and communications with each of our team members and our clients is mission critical. The Universal Connectivity team had maximum positive impact on our ROI.
Read full review
ScreenShots

8x8 Express Screenshots

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