8x8 Express vs. Universal Connectivity

The 8x8 app is great and very user friendly and straightforward. Team Members can adjust their own setting as needed.

Incentivized

Universal Connectivity didn't mind that we are a small company--they helped us get where we needed to be with our communication system, and I appreciate that.

• So easy to use!
• Voicemail - can be accessed anywhere, includes transcription of the voicemail and an email message with the recording
• Telephone services without all the fees of a landline service
• Auto attendant, offering recordings of our messages

Incentivized

• Communications with the Universal Connectivity team are well communicated and presented in a non-technical way, making it so much easier to understand.
• The solutions offered are comprehensive and complete.

• do not have self service analytics
• available reports seem to be too technical - not able to find simpler answers
• too many products under 8x8 Express. difficult to choose what should be bought.

Incentivized

• I wish I could use them at home!

If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.

Incentivized

8x8 has a much lower cost that avaya for the same features. 8x8 is a bit more user friendly than some other larger well established brands. It still uses industry standards in terminology and call flows to for anyone with voip experience its a pain free switch to make over.

Incentivized

• Being able to listen to phone calls when there is a discrepancy
• Keeping the honest honest by knowing we can listen to calls
• Easy to communicate internally, been very helpful and time saving

Incentivized

• The ROI has allowed us to stay in business during this COVID crisis. We are all working remotely and communications with each of our team members and our clients is mission critical. The Universal Connectivity team had maximum positive impact on our ROI.