What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Grasshopper

12 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Grasshopper

Well Suited Scenarios
  • If you are a startup company and want to have a "office line" to increase credibility and streamline phone calls.
  • If you have a remote workforce and need to transfer calls to individuals that aren't sitting next to you
  • If your organization is trying to save money on overhead cost, this is a very cost effective solution
  • If you have a very active workforce who are traveling all the time and never at their desk!
Not Well Suited Scenarios
  • If being on the phone / transferring calls is a big part of your organization or department. For example, I would definitely not recommend Grasshopper for a telemarketing company, customer support line, etc.
  • If your organization is in the healthcare industry or similar industry that strongly relies on having consistent, reliable, and easy to use software and tools

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Grasshopper
8.7
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Grasshopper
9.7
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Grasshopper
8.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Grasshopper
8.7
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Grasshopper
8.9
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Grasshopper
8.1

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Grasshopper
8.7
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Grasshopper
8.4
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Grasshopper
10.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
Grasshopper
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Grasshopper
9.8
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Grasshopper
6.6

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Grasshopper
9.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Grasshopper
9.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Grasshopper
8.1
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Grasshopper
7.3
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Grasshopper
8.9

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Grasshopper sends you a transcript and audio recording of voicemails. I love this feature because I can easily see who called me while in my email, listen to the recording through my headphones, and either call them back directly or forward the recording and transcript to the individual they were actually trying to reach.
  • Grasshopper does a good job at making their online platform for administrators easy to use and make changes!
  • Grasshopper does a good job at keeping the cost of their service down. Sometimes I'll get frustrated over something and then remind myself that for the price we're paying, they ARE meeting my expectations...

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Making calls from your Grasshopper phone number - Sometimes (well, most of the time) I'll just make a call directly from my cell phone because the process of opening the app, typing in the number I want to call and then making the call can take more time than the call itself.
  • Missed Calls - Myself and other coworkers have experienced frustration with Grasshopper and "missed" calls. Sometimes my phone won't ring, but I'll get an email with a voicemail. So it skips ringing my phone all together and goes directly to voicemail. I've had my phone in my hand before, ringer on, and never receive a call but received an email with a voicemail.
  • Checking Voicemails on your phone - In order to hear a voicemail from your mobile device, you have to log into the app. But the voicemail shows up under missed calls / voicemails like normal phone calls but when you try to listen to it, it's just a recording of grasshopper telling you that you have a voicemail.
  • Transferring Voicemails - You have to memorize all the extensions and the process for transferring voicemails. While it's just memorization needed to make the process work correctly, it takes a lot of time to remember how to transfer the call, the extension you want to transfer it to, and sometimes after going through all of the steps I accidentally hang up on the caller. It's user error, but I feel like if they made the process simpler, and they gave you a directory when you indicate you want to transfer the call, it'd make it a lot easier.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
I like using Grasshopper for phone calls and Intercom for chat support more than I liked using Zendesk for calls. Freshdesk was okay but it was not as good as Intercom. Overall I'd rather just have Grasshopper and Intercom working in tandem, because web based calling apps where I have to take calls on a computer can be a bit finicky. I just like how Grasshopper goes to my mobile phone with no fuss

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Again, I'm writing from a user perspective, so I don't know the exact dollar figures. It does seem simpler to maintain than a traditional phone system, and the upfront infrastructure costs are much less.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Grasshopper

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details