What users are saying about
13 Ratings
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Score 7.5 out of 101
15 Ratings
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Score 8.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
No photo available

Grasshopper

Perfect for calls in a mid-sized office that doesn't need desk phones and has staff who all carry smart phones with data/calling plans. Would not be great if desk phones are needed because that would add complexity to the routing and additional cost in paying for landlines. Also really great for distributed teams or teams that travel often.
Matthew Gardner profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Grasshopper
8.5
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Grasshopper
9.7
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Grasshopper
8.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Grasshopper
8.7
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Grasshopper
8.7
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Grasshopper
7.6

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Grasshopper
8.9
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Grasshopper
7.8
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Grasshopper
10.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
Grasshopper
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Grasshopper
9.6
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Grasshopper
8.0

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Grasshopper
9.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Grasshopper
9.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Grasshopper
7.2
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Grasshopper
6.7
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Grasshopper
7.6

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
No photo available
  • Administration and setup is very simple
  • Recorded voicemails save time for staff
  • Easy to assign a new employee and extension so they can receive calls
  • Calls themselves are high quality and consistent/reliable
Matthew Gardner profile photo

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
No photo available
  • The Android app is still listed as a "beta" and does have some bugs. There are times when I try to dial out and it just drops when trying to do that. A simple restart of the app clears that up.
  • You need to be careful in the call history section, it's relatively easy to hit the phone icon or number/name and dial the number instead of the arrow all the way at the right to see info about when the call came in/was placed/etc.
  • I still find myself answering "hello" and then get the message "Incoming call from Grasshopper, select 1 to answer..." It can be kind of annoying, but all the benefits far outweigh any annoyance with that.
John McMahon profile photo

Usability

No score
No answers yet
No answers on this topic
Grasshopper6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Matthew Gardner profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
No photo available
Grasshopper is more reliable in terms of the actual connection and quality of the call compared to Uber Conference & Google Hangouts. We choose Grasshopper over both of these platforms because it provided us a dedicated phone number we can use in our email signatures, allows us to screen phone calls, and provides extensions for different departments / members of the team so external callers can reach the person they were looking for without having to go through an operator
Courtney Mudd profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
No photo available
  • When setting up my business I was debating getting a cell phone with a new number specific to that business, but Grasshopper allows me to keep my same phone number by having an 888 number that can be forwarded to my existing phone. This saves me a big phone bill each month.
  • Receiving voice messages via email allows me to expedite response or forwarding the email along with voice message to the proper agent, again saving time and money.
  • The use of extensions, with custom answering messages can streamline and help filter some calls, like giving directions to our facility or where to go to get more information.
Tim Mack profile photo

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Grasshopper

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details