What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Grasshopper

12 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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Grasshopper

Well Suited Scenarios
  • If you are a startup company and want to have a "office line" to increase credibility and streamline phone calls.
  • If you have a remote workforce and need to transfer calls to individuals that aren't sitting next to you
  • If your organization is trying to save money on overhead cost, this is a very cost effective solution
  • If you have a very active workforce who are traveling all the time and never at their desk!
Not Well Suited Scenarios
  • If being on the phone / transferring calls is a big part of your organization or department. For example, I would definitely not recommend Grasshopper for a telemarketing company, customer support line, etc.
  • If your organization is in the healthcare industry or similar industry that strongly relies on having consistent, reliable, and easy to use software and tools
Courtney Mudd profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Grasshopper
8.7
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Grasshopper
9.7
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Grasshopper
8.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Grasshopper
8.7
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Grasshopper
8.9
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Grasshopper
8.1

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Grasshopper
8.7
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Grasshopper
8.3
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Grasshopper
10.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
Grasshopper
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Grasshopper
9.9
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Grasshopper
6.5

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Grasshopper
9.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Grasshopper
9.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Grasshopper
8.1
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Grasshopper
7.3
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Grasshopper
8.9

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • iOS and Android apps cover most mobile devices. This is something that any business could implement, especially if they are looking to replace a traditional desktop phone system or implement a BYOD policy.
  • Grasshopper allows for a ton of flexibility and multiple work strategies. From having our front desk and support specialist able to answer the phone whether they're at their desk or in a meeting, our sales staff available out of the office, or remote workers all being tied to the same system regardless of where they work..
  • It's pretty simple to add new users to the system when we have a new hire. All they need is a cell phone and to be assigned an extension.
  • The app is pretty nice, allowing you to show the company's main phone on caller ID for outgoing calls, take calls to your cell phone when the main number is dialed with your extension, view/listen to messages, and view a full call history for the primary number.
John McMahon profile photo

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • The Android app is still listed as a "beta" and does have some bugs. There are times when I try to dial out and it just drops when trying to do that. A simple restart of the app clears that up.
  • You need to be careful in the call history section, it's relatively easy to hit the phone icon or number/name and dial the number instead of the arrow all the way at the right to see info about when the call came in/was placed/etc.
  • I still find myself answering "hello" and then get the message "Incoming call from Grasshopper, select 1 to answer..." It can be kind of annoying, but all the benefits far outweigh any annoyance with that.
John McMahon profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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Grasshopper is more reliable in terms of the actual connection and quality of the call compared to Uber Conference & Google Hangouts. We choose Grasshopper over both of these platforms because it provided us a dedicated phone number we can use in our email signatures, allows us to screen phone calls, and provides extensions for different departments / members of the team so external callers can reach the person they were looking for without having to go through an operator
Courtney Mudd profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Again, I'm writing from a user perspective, so I don't know the exact dollar figures. It does seem simpler to maintain than a traditional phone system, and the upfront infrastructure costs are much less.
John McMahon profile photo

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Grasshopper

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details