What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

Grasshopper

11 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Grasshopper

Well Suited Scenarios
  • If you are a startup company and want to have a "office line" to increase credibility and streamline phone calls.
  • If you have a remote workforce and need to transfer calls to individuals that aren't sitting next to you
  • If your organization is trying to save money on overhead cost, this is a very cost effective solution
  • If you have a very active workforce who are traveling all the time and never at their desk!
Not Well Suited Scenarios
  • If being on the phone / transferring calls is a big part of your organization or department. For example, I would definitely not recommend Grasshopper for a telemarketing company, customer support line, etc.
  • If your organization is in the healthcare industry or similar industry that strongly relies on having consistent, reliable, and easy to use software and tools

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Grasshopper
8.7
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Grasshopper
9.7
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Grasshopper
8.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Grasshopper
8.7
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Grasshopper
8.8
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Grasshopper
8.2

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Grasshopper
8.7
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Grasshopper
8.4
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Grasshopper
10.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
Grasshopper
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Grasshopper
9.7
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Grasshopper
6.7

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Grasshopper
9.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Grasshopper
9.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Grasshopper
8.1
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Grasshopper
7.3
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Grasshopper
8.8

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Grasshopper sends you a transcript and audio recording of voicemails. I love this feature because I can easily see who called me while in my email, listen to the recording through my headphones, and either call them back directly or forward the recording and transcript to the individual they were actually trying to reach.
  • Grasshopper does a good job at making their online platform for administrators easy to use and make changes!
  • Grasshopper does a good job at keeping the cost of their service down. Sometimes I'll get frustrated over something and then remind myself that for the price we're paying, they ARE meeting my expectations...

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • I think the interface UI could use a facelift designwise. Some users don't like changes, but perhaps Grasshopper could create a new look for the dashboard without changing the placement of buttons. It just looks a bit dated but not terrible.
  • What I like best about Grasshopper is it is very simple and there aren't a ton of UI options, but a more formal integration with Salesforce would be good. Right now I believe integration can only be made via third party apps.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
I like using Grasshopper for phone calls and Intercom for chat support more than I liked using Zendesk for calls. Freshdesk was okay but it was not as good as Intercom. Overall I'd rather just have Grasshopper and Intercom working in tandem, because web based calling apps where I have to take calls on a computer can be a bit finicky. I just like how Grasshopper goes to my mobile phone with no fuss

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Grasshopper has been positive overall because it is inexpensive and agile/easy to use
  • Our customers are happy that they can reach us easily, and our reps are happy to use their phones mobilely
  • Integration with G-suite and intercom is great - saves time and keeps us from having to waste time logging calls

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Grasshopper

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details