What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Evolve IP - IP Phone Systems

6 Ratings
Score 7.2 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Evolve IP - IP Phone Systems

For small locations, it's perfect but maybe not for larger locations with more then 50 people. It would depend on your bandwidth availability and what type of redundancy you have in place.
Robert Ross profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Evolve IP - IP Phone Systems
6.4
Hosted PBX
8x8 Virtual Office
9.8
Evolve IP - IP Phone Systems
8.5
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Evolve IP - IP Phone Systems
6.0
User templates
8x8 Virtual Office
9.1
Evolve IP - IP Phone Systems
5.0
Call reports
8x8 Virtual Office
8.2
Evolve IP - IP Phone Systems
5.0
Directory of employee names
8x8 Virtual Office
7.6
Evolve IP - IP Phone Systems
7.4

Call Management

8x8 Virtual Office
8.8
Evolve IP - IP Phone Systems
7.7
Answering rules
8x8 Virtual Office
9.4
Evolve IP - IP Phone Systems
8.0
Call recording
8x8 Virtual Office
9.3
Evolve IP - IP Phone Systems
8.3
Call park
8x8 Virtual Office
9.4
Evolve IP - IP Phone Systems
7.5
Call screening
8x8 Virtual Office
6.9
Evolve IP - IP Phone Systems
6.5
Message alerts
8x8 Virtual Office
8.9
Evolve IP - IP Phone Systems
8.1

VoIP system collaboration

8x8 Virtual Office
8.0
Evolve IP - IP Phone Systems
7.0
Video conferencing
8x8 Virtual Office
7.9
Evolve IP - IP Phone Systems
Audio conferencing
8x8 Virtual Office
8.2
Evolve IP - IP Phone Systems
7.0

Mobile apps

8x8 Virtual Office
8.5
Evolve IP - IP Phone Systems
6.5
Mobile app for iOS
8x8 Virtual Office
8.8
Evolve IP - IP Phone Systems
6.0
Mobile app for Android
8x8 Virtual Office
8.2
Evolve IP - IP Phone Systems
7.0

Pros

  • I haven't had any issues with it since it was installed, so I don't have any interactions with customer service really. The reliability has been exceptional.
Troy Alcorn profile photo
  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
Robert Ross profile photo

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
Troy Alcorn profile photo
  • Better reporting system more of a GUI for creating reports
  • More device selections
  • More included features in the more expensive monthly service offering
Robert Ross profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
Service and cost of entry is what led us to our decision. Some of the others have better reporting. but EIP has the lowest cost of entry.
Robert Ross profile photo

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
Robert Ross profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Evolve IP - IP Phone Systems

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details