What users are saying about
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64 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
7 Ratings
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Score 6.5 out of 101

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Evolve IP - IP Phone Systems

From my experience, it seems to be well suited for more situations and environments. We even have work-from home users that have taken their handsets and plugged them in to their home routers and have reported a good experience while calling across a home network.
Christopher Goering, CPBI profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Evolve IP - IP Phone Systems
6.4
Hosted PBX
8x8 Virtual Office
8.4
Evolve IP - IP Phone Systems
8.5
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Evolve IP - IP Phone Systems
6.0
User templates
8x8 Virtual Office
6.5
Evolve IP - IP Phone Systems
5.0
Call reports
8x8 Virtual Office
7.7
Evolve IP - IP Phone Systems
5.0
Directory of employee names
8x8 Virtual Office
8.6
Evolve IP - IP Phone Systems
7.4

Call Management

8x8 Virtual Office
8.6
Evolve IP - IP Phone Systems
7.7
Answering rules
8x8 Virtual Office
8.7
Evolve IP - IP Phone Systems
8.0
Call recording
8x8 Virtual Office
8.8
Evolve IP - IP Phone Systems
8.3
Call park
8x8 Virtual Office
8.2
Evolve IP - IP Phone Systems
7.5
Call screening
8x8 Virtual Office
8.5
Evolve IP - IP Phone Systems
6.5
Message alerts
8x8 Virtual Office
8.9
Evolve IP - IP Phone Systems
8.1

VoIP system collaboration

8x8 Virtual Office
7.8
Evolve IP - IP Phone Systems
7.0
Video conferencing
8x8 Virtual Office
7.5
Evolve IP - IP Phone Systems
Audio conferencing
8x8 Virtual Office
8.1
Evolve IP - IP Phone Systems
7.0

Mobile apps

8x8 Virtual Office
7.5
Evolve IP - IP Phone Systems
6.5
Mobile app for iOS
8x8 Virtual Office
7.5
Evolve IP - IP Phone Systems
6.0
Mobile app for Android
8x8 Virtual Office
7.6
Evolve IP - IP Phone Systems
7.0

Pros

8x8 Virtual Office

  • Offers reliable traditional phone service for desk users
  • Voicemail system is flexible, allowing messages to get to the user even if they are not in the office easily and are easy to manage.
  • Low introductory price, good place to start if you're new to VoIP
Sam Shearin profile photo

Evolve IP - IP Phone Systems

  • EvolveIP has excellent customer service. Their support personnel are very knowledgeable and response time is excellent.
  • The quality of the service that EvolveIP provides has been a big plus for us. Uptime has been at a very high level over the years that we've been with them and we have never had any issues with call quality.
  • The Phone System product is just a part of the stable of products that EvolveIP offers and they seem to be constantly finding new ways to innovate within the communications space in terms of offerings for UC, integration with our CRM platform, etc.
Christopher Goering, CPBI profile photo

Cons

8x8 Virtual Office

  • Does not support texting, which is a problem in the modern work environment.
  • Call recording/archiving features are seriously lacking, small storage and poor/slow management interface. No auto-archiving or backup, just lots of fees.
  • Sales reps outright lie about 1-year contract terms and no ETF/cancellation fees to get you to sign up and then if you try to cancel after a year they hit you with huge undisclosed fees. Basically despite what any account manager will tell you are ALWAYS under contract, and you can only cancel on your anniversary month by giving 30-days notice (they force you to keep service for another month no matter what) to avoid being subject to a year's worth of service fees. Basically predatory contracts with undisclosed details on hyperlinks (so you never see them when you sign-up!!) that are only brought up if you try to cancel.
  • Call routing is a bit tricky, and some features are not available in the admin/management portal. You will have to call tech-support to accomplish complex routing (eg. two or more auto-attendants). Should have more options for call flow and really needs a way for the admin to manage shared voicemail boxes and individuals greetings via the web portal instead of just the desk phone.
Sam Shearin profile photo

Evolve IP - IP Phone Systems

  • Better reporting system more of a GUI for creating reports
  • More device selections
  • More included features in the more expensive monthly service offering
Robert Ross profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

I have not used any other products related to this
Alex Garcia profile photo

Evolve IP - IP Phone Systems

Service and cost of entry is what led us to our decision. Some of the others have better reporting. but EIP has the lowest cost of entry.
Robert Ross profile photo

Return on Investment

8x8 Virtual Office

  • Saved my company $1420 per person per year by preventing the need for an additional device and phone line.
No photo available

Evolve IP - IP Phone Systems

  • Cost and time savings over supporting and maintaining on-premise PBX equipment.
  • Increased flexibility for employees to stay connected from a variety of locations.
  • Increased productivity in our phone room by allowing the use of a soft-client that can integrate into our workflows via features such as click-to-dial.
Christopher Goering, CPBI profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Evolve IP - IP Phone Systems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison