What users are saying about

8x8 Virtual Office

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Top Rated
59 Ratings

8x8 Virtual Office

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Top Rated
59 Ratings
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Score 7.4 out of 101
7 Ratings
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Score 6.7 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

Very good for office and on-the-go use. For faxes, it is a lifesaver for both sending and receiving, and the voicemail to email function is incredibly helpful.Excellent for attorneys that need to travel and be in court but need connectivity at all times. It's very useful for immediately contacting clients with a result wherever you may be at the time. It also lets you know of voicemail and faxes when you are out of the office to allow for quickly addressing matters at all times.
Aaron Kendal profile photo

Evolve IP - IP Phone Systems

For small locations, it's perfect but maybe not for larger locations with more then 50 people. It would depend on your bandwidth availability and what type of redundancy you have in place.
Robert Ross profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Evolve IP - IP Phone Systems
6.4
Hosted PBX
8x8 Virtual Office
8.4
Evolve IP - IP Phone Systems
8.5
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Evolve IP - IP Phone Systems
6.0
User templates
8x8 Virtual Office
6.6
Evolve IP - IP Phone Systems
5.0
Call reports
8x8 Virtual Office
7.7
Evolve IP - IP Phone Systems
5.0
Directory of employee names
8x8 Virtual Office
8.6
Evolve IP - IP Phone Systems
7.4

Call Management

8x8 Virtual Office
8.6
Evolve IP - IP Phone Systems
7.7
Answering rules
8x8 Virtual Office
8.7
Evolve IP - IP Phone Systems
8.0
Call recording
8x8 Virtual Office
8.8
Evolve IP - IP Phone Systems
8.3
Call park
8x8 Virtual Office
8.3
Evolve IP - IP Phone Systems
7.5
Call screening
8x8 Virtual Office
8.4
Evolve IP - IP Phone Systems
6.5
Message alerts
8x8 Virtual Office
8.9
Evolve IP - IP Phone Systems
8.1

VoIP system collaboration

8x8 Virtual Office
7.8
Evolve IP - IP Phone Systems
7.0
Video conferencing
8x8 Virtual Office
7.5
Evolve IP - IP Phone Systems
Audio conferencing
8x8 Virtual Office
8.2
Evolve IP - IP Phone Systems
7.0

Mobile apps

8x8 Virtual Office
7.5
Evolve IP - IP Phone Systems
6.5
Mobile app for iOS
8x8 Virtual Office
7.5
Evolve IP - IP Phone Systems
6.0
Mobile app for Android
8x8 Virtual Office
7.6
Evolve IP - IP Phone Systems
7.0

Pros

  • The simple user interface allows administrators to easily set up the phone system and route calls based on groups.
  • 8x8 Virtual Office allows you to check work voicemail or answer business calls from anywhere.
  • 8x8 Virtual Office allows you to customize your phone experience so that it works better for you.
Shane Orr profile photo
  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
Robert Ross profile photo

Cons

  • I think the 8x8 mobile app for Android could be more visually appealing. More use of color, contrast, etc.
  • SMS service should not require a subscription.
  • Call quality is sometimes questionable. App has glitches where it freezes at times.
No photo available
  • Better reporting system more of a GUI for creating reports
  • More device selections
  • More included features in the more expensive monthly service offering
Robert Ross profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 outperformed all companies and produce results - exactly what we needed.
Joe Khoe profile photo
Service and cost of entry is what led us to our decision. Some of the others have better reporting. but EIP has the lowest cost of entry.
Robert Ross profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
No photo available
  • Cost and time savings over supporting and maintaining on-premise PBX equipment.
  • Increased flexibility for employees to stay connected from a variety of locations.
  • Increased productivity in our phone room by allowing the use of a soft-client that can integrate into our workflows via features such as click-to-dial.
Christopher Goering, CPBI profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Evolve IP - IP Phone Systems

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Evolve IP - IP Phone Systems More Information