What users are saying about
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133 Ratings

8x8 Virtual Office

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133 Ratings
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Score 6.9 out of 101
7 Ratings
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Score 6.9 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Evolve IP - IP Phone Systems

From my experience, it seems to be well suited for more situations and environments. We even have work-from home users that have taken their handsets and plugged them in to their home routers and have reported a good experience while calling across a home network.
Christopher Goering, CPBI profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Evolve IP - IP Phone Systems
6.4
Hosted PBX
8x8 Virtual Office
8.0
Evolve IP - IP Phone Systems
8.5
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Evolve IP - IP Phone Systems
6.0
User templates
8x8 Virtual Office
6.5
Evolve IP - IP Phone Systems
5.0
Call reports
8x8 Virtual Office
7.5
Evolve IP - IP Phone Systems
5.0
Directory of employee names
8x8 Virtual Office
8.6
Evolve IP - IP Phone Systems
7.4

Call Management

8x8 Virtual Office
8.5
Evolve IP - IP Phone Systems
7.7
Answering rules
8x8 Virtual Office
8.5
Evolve IP - IP Phone Systems
8.0
Call recording
8x8 Virtual Office
8.8
Evolve IP - IP Phone Systems
8.3
Call park
8x8 Virtual Office
8.0
Evolve IP - IP Phone Systems
7.5
Call screening
8x8 Virtual Office
8.5
Evolve IP - IP Phone Systems
6.5
Message alerts
8x8 Virtual Office
8.8
Evolve IP - IP Phone Systems
8.1

VoIP system collaboration

8x8 Virtual Office
7.6
Evolve IP - IP Phone Systems
7.0
Video conferencing
8x8 Virtual Office
7.3
Evolve IP - IP Phone Systems
Audio conferencing
8x8 Virtual Office
7.9
Evolve IP - IP Phone Systems
7.0

Mobile apps

8x8 Virtual Office
7.5
Evolve IP - IP Phone Systems
6.5
Mobile app for iOS
8x8 Virtual Office
7.5
Evolve IP - IP Phone Systems
6.0
Mobile app for Android
8x8 Virtual Office
7.5
Evolve IP - IP Phone Systems
7.0

Pros

8x8 Virtual Office

  • Inbound call handling through Auto Attendants, Ring Groups and Call Queues, along with customized messages and BYO music on hold.
  • Call recording management and visibility within the Virtual Office Desktop.
  • Call processing through call transfers, blind transfers to voicemail, and conference calling.
  • Using combination of telephone instruments and VOD to display caller ID and name as available.
No photo available

Evolve IP - IP Phone Systems

  • EvolveIP has excellent customer service. Their support personnel are very knowledgeable and response time is excellent.
  • The quality of the service that EvolveIP provides has been a big plus for us. Uptime has been at a very high level over the years that we've been with them and we have never had any issues with call quality.
  • The Phone System product is just a part of the stable of products that EvolveIP offers and they seem to be constantly finding new ways to innovate within the communications space in terms of offerings for UC, integration with our CRM platform, etc.
Christopher Goering, CPBI profile photo

Cons

8x8 Virtual Office

  • Virtual Office Desktop could be more intuitive for first time user.
  • Virtual Office needs a "Lite" version, more than minimized but not using as much screen real estate as a full-size mode.
  • Would like to see Call Recording server replicating in near real-time to East Coast switch instead of residing at only West Coast switch.
No photo available

Evolve IP - IP Phone Systems

  • Better reporting system more of a GUI for creating reports
  • More device selections
  • More included features in the more expensive monthly service offering
Robert Ross profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

Although RingCentral and 8x8 provider similar offerings, I find the pricing and ease of use more appealing to 8x8. I also like the US-based customer support that 8x8 offers. I feel the feature set for Vonage for Business is not as strong as either RingCentral or 8x8. For smaller businesses needing less than 50 extensions or a large number of remote teleworkers, 8x8 has great price points and features compared to Ring Central. For businesses needing more than 100 extensions, 8x8 may not be the best-fit cost wise.
No photo available

Evolve IP - IP Phone Systems

Service and cost of entry is what led us to our decision. Some of the others have better reporting. but EIP has the lowest cost of entry.
Robert Ross profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Evolve IP - IP Phone Systems

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • We broke even.
  • After the initial trial I switched to another service that was more friendly towards non-profits in that they offered discounts and other perks.
  • I just wish I would have had other options to choose from initially without having to be auto enrolled, then cancel the service and go out and find an alternative that worked for us.
No photo available

Evolve IP - IP Phone Systems

  • Cost and time savings over supporting and maintaining on-premise PBX equipment.
  • Increased flexibility for employees to stay connected from a variety of locations.
  • Increased productivity in our phone room by allowing the use of a soft-client that can integrate into our workflows via features such as click-to-dial.
Christopher Goering, CPBI profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Evolve IP - IP Phone Systems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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