What users are saying about
Top Rated
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.8 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

It is very well suited for teams/organizations of all sizes, particularly mid-sized companies that are more mobile. Well suited for travel. Downloading the app on a personal phone and connecting to your desk phone eliminates the need for a "work cell phone". This saves money and the hassle of carrying multiple phones.I cannot think of a scenario where 8x8 use is not well suited.
No photo available

Evolve IP - IP Phone Systems

From my experience, it seems to be well suited for more situations and environments. We even have work-from home users that have taken their handsets and plugged them in to their home routers and have reported a good experience while calling across a home network.
Christopher Goering, CPBI profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
Evolve IP - IP Phone Systems
6.4
Hosted PBX
8x8 Virtual Office
9.6
Evolve IP - IP Phone Systems
8.5
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Evolve IP - IP Phone Systems
6.0
User templates
8x8 Virtual Office
8.6
Evolve IP - IP Phone Systems
5.0
Call reports
8x8 Virtual Office
8.1
Evolve IP - IP Phone Systems
5.0
Directory of employee names
8x8 Virtual Office
8.4
Evolve IP - IP Phone Systems
7.4

Call Management

8x8 Virtual Office
8.7
Evolve IP - IP Phone Systems
7.7
Answering rules
8x8 Virtual Office
9.2
Evolve IP - IP Phone Systems
8.0
Call recording
8x8 Virtual Office
9.2
Evolve IP - IP Phone Systems
8.3
Call park
8x8 Virtual Office
8.6
Evolve IP - IP Phone Systems
7.5
Call screening
8x8 Virtual Office
7.8
Evolve IP - IP Phone Systems
6.5
Message alerts
8x8 Virtual Office
8.9
Evolve IP - IP Phone Systems
8.1

VoIP system collaboration

8x8 Virtual Office
8.6
Evolve IP - IP Phone Systems
7.0
Video conferencing
8x8 Virtual Office
8.5
Evolve IP - IP Phone Systems
Audio conferencing
8x8 Virtual Office
8.7
Evolve IP - IP Phone Systems
7.0

Mobile apps

8x8 Virtual Office
8.7
Evolve IP - IP Phone Systems
6.5
Mobile app for iOS
8x8 Virtual Office
9.2
Evolve IP - IP Phone Systems
6.0
Mobile app for Android
8x8 Virtual Office
8.3
Evolve IP - IP Phone Systems
7.0

Pros

  • Great for communicating with your company employees.
  • Convenient for having meetings through the conference bridge.
  • Powerful phone system with many features that can be modified easily to adapt the phone system flexible customer needs.
  • Has everything you need to communicate with businesses in one place: voice, fax, text, meetings, etc.
Joe Khoe profile photo
  • EvolveIP has excellent customer service. Their support personnel are very knowledgeable and response time is excellent.
  • The quality of the service that EvolveIP provides has been a big plus for us. Uptime has been at a very high level over the years that we've been with them and we have never had any issues with call quality.
  • The Phone System product is just a part of the stable of products that EvolveIP offers and they seem to be constantly finding new ways to innovate within the communications space in terms of offerings for UC, integration with our CRM platform, etc.
Christopher Goering, CPBI profile photo

Cons

  • Need the ability to send text attached files or pictures to contacts.
  • Need an easier way to block callers with a block phone number button similar to cell phones.
Joe Khoe profile photo
  • Better reporting system more of a GUI for creating reports
  • More device selections
  • More included features in the more expensive monthly service offering
Robert Ross profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
Service and cost of entry is what led us to our decision. Some of the others have better reporting. but EIP has the lowest cost of entry.
Robert Ross profile photo

Return on Investment

  • It's been great. No headache at all.
No photo available
  • Cost and time savings over supporting and maintaining on-premise PBX equipment.
  • Increased flexibility for employees to stay connected from a variety of locations.
  • Increased productivity in our phone room by allowing the use of a soft-client that can integrate into our workflows via features such as click-to-dial.
Christopher Goering, CPBI profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Evolve IP - IP Phone Systems

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details