What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Nexmo

3 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
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Score 7.6 out of 101

Nexmo

3 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Nexmo

At first, we created a voting system (for events and conferences) which allows people to vote with their smartphones, tablets, and laptops. The problem that we have found - very weak and unstable WIFI signal during the events. That means that a large part of attendants could not easily vote using their smartphones and internet. We needed a new solution which could compliment our voting via WIFI. A great solution was SMS voting. Since our system was used by users across the globe, we needed an SMS solution which:--- Could support inbound messages in a lot of countries.--- And would not cost a fortune.With Nexmo both our requirements were fulfilled. We allowed voters 2 voting options - via WIFI or SMS. Adding an SMS feature increased the number of registered users by 30%.
Guillermo Villamizar profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Nexmo
7.0
Hosted PBX
8x8 Virtual Office
9.8
Nexmo
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
Nexmo
User templates
8x8 Virtual Office
9.1
Nexmo
Call reports
8x8 Virtual Office
8.2
Nexmo
7.0
Directory of employee names
8x8 Virtual Office
7.6
Nexmo

Call Management

8x8 Virtual Office
8.8
Nexmo
7.5
Answering rules
8x8 Virtual Office
9.4
Nexmo
7.0
Call recording
8x8 Virtual Office
9.4
Nexmo
Call park
8x8 Virtual Office
9.4
Nexmo
Call screening
8x8 Virtual Office
7.0
Nexmo
Message alerts
8x8 Virtual Office
8.9
Nexmo
8.0

VoIP system collaboration

8x8 Virtual Office
8.0
Nexmo
Video conferencing
8x8 Virtual Office
7.9
Nexmo
Audio conferencing
8x8 Virtual Office
8.1
Nexmo

Mobile apps

8x8 Virtual Office
8.5
Nexmo
Mobile app for iOS
8x8 Virtual Office
8.8
Nexmo
Mobile app for Android
8x8 Virtual Office
8.2
Nexmo

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
No photo available
  • I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
  • The accuracy of the services and the non-stop supportive team.
  • Simple API, easy to integrate with existing notification functionality in your Laravel apps.
  • Ease of implementation. We needed less than one month to go live.
Guillermo Villamizar profile photo

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
No photo available
  • The dashboard is very difficult to use, also the dashboard doesn't have details about the use (real-time use).
  • Deliverability is not good for some countries e.g. Indonesia.
  • I would recommend building a better and easier GUI.
Guillermo Villamizar profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers.When we have to build a new website we are going to support the solution with Nexmo.
Guillermo Villamizar profile photo

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • Inbound SMS are free. All we needed to pay was for the phone numbers which accept those incoming SMS messages.
  • We use Nexmo for inbound and outbound SMS, enabling our clients to form better relationships with their customers, driving sales.
  • Nexmo offers cheaper pricing between the suppliers we study.
Guillermo Villamizar profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nexmo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details