What users are saying about

8x8 Virtual Office

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Top Rated
47 Ratings
3 Ratings

8x8 Virtual Office

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Top Rated
47 Ratings
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Score 7.5 out of 101
3 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

8x8 Virtual Office

Best suited for basic VoIP service (desk phones) in either a local office or small business with multiple locations. Not very well suited for a large corporation needing complex call routing or multiple menu call flows. Occasional (manual) call recording works fine, but not particularly well setup for always-on recording due to storage limitations and no ability to auto-archive onto a cloud storage service. Mobile is limited as well, works just fine for call-forwarding but would not recommend as the primary usage of system. So if you're looking for a traditional "land-line" office phone system it works great, and for the price it's hard to beat, but only with a contract discount... and the contracts are difficult if not impossible to get out of w/o paying high early termination fees.
Sam Shearin profile photo

Nexmo

At first, we created a voting system (for events and conferences) which allows people to vote with their smartphones, tablets, and laptops. The problem that we have found - very weak and unstable WIFI signal during the events. That means that a large part of attendants could not easily vote using their smartphones and internet. We needed a new solution which could compliment our voting via WIFI. A great solution was SMS voting. Since our system was used by users across the globe, we needed an SMS solution which:--- Could support inbound messages in a lot of countries.--- And would not cost a fortune.With Nexmo both our requirements were fulfilled. We allowed voters 2 voting options - via WIFI or SMS. Adding an SMS feature increased the number of registered users by 30%.
Guillermo Villamizar profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Nexmo
7.0
Hosted PBX
8x8 Virtual Office
8.5
Nexmo
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
Nexmo
User templates
8x8 Virtual Office
6.6
Nexmo
Call reports
8x8 Virtual Office
7.6
Nexmo
7.0
Directory of employee names
8x8 Virtual Office
8.4
Nexmo

Call Management

8x8 Virtual Office
8.6
Nexmo
7.5
Answering rules
8x8 Virtual Office
8.9
Nexmo
7.0
Call recording
8x8 Virtual Office
8.9
Nexmo
Call park
8x8 Virtual Office
8.2
Nexmo
Call screening
8x8 Virtual Office
8.2
Nexmo
Message alerts
8x8 Virtual Office
8.8
Nexmo
8.0

VoIP system collaboration

8x8 Virtual Office
7.8
Nexmo
Video conferencing
8x8 Virtual Office
7.5
Nexmo
Audio conferencing
8x8 Virtual Office
8.2
Nexmo

Mobile apps

8x8 Virtual Office
7.5
Nexmo
Mobile app for iOS
8x8 Virtual Office
7.5
Nexmo
Mobile app for Android
8x8 Virtual Office
7.6
Nexmo

Pros

  • Offers reliable traditional phone service for desk users
  • Voicemail system is flexible, allowing messages to get to the user even if they are not in the office easily and are easy to manage.
  • Low introductory price, good place to start if you're new to VoIP
Sam Shearin profile photo
  • I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
  • The accuracy of the services and the non-stop supportive team.
  • Simple API, easy to integrate with existing notification functionality in your Laravel apps.
  • Ease of implementation. We needed less than one month to go live.
Guillermo Villamizar profile photo

Cons

  • I have no feedback in this area. 8x8 has been a great solution for me, and at this time I have no suggestions for improvement.
Alex Garcia profile photo
  • The dashboard is very difficult to use, also the dashboard doesn't have details about the use (real-time use).
  • Deliverability is not good for some countries e.g. Indonesia.
  • I would recommend building a better and easier GUI.
Guillermo Villamizar profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We are still using Genesys services for our ACD solution. I still feel that Genesys has a better, more complete offering that is overall more stable and reliable than 8x8. If the choice was mine alone, our entire company would be on Genesys PureCloud. My company chose 8x8 for the cost savings we were able to negotiate with them.
Andy Breitsprecher profile photo
Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers.When we have to build a new website we are going to support the solution with Nexmo.
Guillermo Villamizar profile photo

Return on Investment

  • For my company, the move to a cloud-based phone service that offers all communication forms is going to save over $500,000 per year.
  • The move to the cloud saved us from having to replace soon to be end-of-life hardware and re-allocate the human resources that were managing the hardware. This is additional savings to the $500,000 mentioned above.
  • The move also allowed us to cancel our GoToMeeting contract and leverage Google and 8x8 Meeting Services.
Andy Breitsprecher profile photo
  • Inbound SMS are free. All we needed to pay was for the phone numbers which accept those incoming SMS messages.
  • We use Nexmo for inbound and outbound SMS, enabling our clients to form better relationships with their customers, driving sales.
  • Nexmo offers cheaper pricing between the suppliers we study.
Guillermo Villamizar profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Nexmo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nexmo More Information