What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Nexmo

3 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Nexmo

3 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Nexmo

At first, we created a voting system (for events and conferences) which allows people to vote with their smartphones, tablets, and laptops. The problem that we have found - very weak and unstable WIFI signal during the events. That means that a large part of attendants could not easily vote using their smartphones and internet. We needed a new solution which could compliment our voting via WIFI. A great solution was SMS voting. Since our system was used by users across the globe, we needed an SMS solution which:--- Could support inbound messages in a lot of countries.--- And would not cost a fortune.With Nexmo both our requirements were fulfilled. We allowed voters 2 voting options - via WIFI or SMS. Adding an SMS feature increased the number of registered users by 30%.
Guillermo Villamizar profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Nexmo
7.0
Hosted PBX
8x8 Virtual Office
9.8
Nexmo
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Nexmo
User templates
8x8 Virtual Office
9.1
Nexmo
Call reports
8x8 Virtual Office
8.1
Nexmo
7.0
Directory of employee names
8x8 Virtual Office
7.6
Nexmo

Call Management

8x8 Virtual Office
8.8
Nexmo
7.5
Answering rules
8x8 Virtual Office
9.4
Nexmo
7.0
Call recording
8x8 Virtual Office
9.3
Nexmo
Call park
8x8 Virtual Office
9.4
Nexmo
Call screening
8x8 Virtual Office
6.9
Nexmo
Message alerts
8x8 Virtual Office
8.9
Nexmo
8.0

VoIP system collaboration

8x8 Virtual Office
8.1
Nexmo
Video conferencing
8x8 Virtual Office
7.9
Nexmo
Audio conferencing
8x8 Virtual Office
8.2
Nexmo

Mobile apps

8x8 Virtual Office
8.5
Nexmo
Mobile app for iOS
8x8 Virtual Office
8.8
Nexmo
Mobile app for Android
8x8 Virtual Office
8.2
Nexmo

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
Raymond Goins profile photo
  • I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
  • The accuracy of the services and the non-stop supportive team.
  • Simple API, easy to integrate with existing notification functionality in your Laravel apps.
  • Ease of implementation. We needed less than one month to go live.
Guillermo Villamizar profile photo

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
Troy Alcorn profile photo
  • The dashboard is very difficult to use, also the dashboard doesn't have details about the use (real-time use).
  • Deliverability is not good for some countries e.g. Indonesia.
  • I would recommend building a better and easier GUI.
Guillermo Villamizar profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers.When we have to build a new website we are going to support the solution with Nexmo.
Guillermo Villamizar profile photo

Return on Investment

  • It's been great. No headache at all.
No photo available
  • Inbound SMS are free. All we needed to pay was for the phone numbers which accept those incoming SMS messages.
  • We use Nexmo for inbound and outbound SMS, enabling our clients to form better relationships with their customers, driving sales.
  • Nexmo offers cheaper pricing between the suppliers we study.
Guillermo Villamizar profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nexmo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details