What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
64 Ratings
3 Ratings

8x8 Virtual Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Likelihood to Recommend

8x8 Virtual Office

For a North American based small business, 8x8 would be great. It can be managed by non-technical resources in a simple online Admin GUI. Setups and changes are simple. My company is still working with them to drive the product to what we consider to be a mature solution for our global business.
Andy Breitsprecher profile photo

Nexmo

At first, we created a voting system (for events and conferences) which allows people to vote with their smartphones, tablets, and laptops. The problem that we have found - very weak and unstable WIFI signal during the events. That means that a large part of attendants could not easily vote using their smartphones and internet. We needed a new solution which could compliment our voting via WIFI. A great solution was SMS voting. Since our system was used by users across the globe, we needed an SMS solution which:--- Could support inbound messages in a lot of countries.--- And would not cost a fortune.With Nexmo both our requirements were fulfilled. We allowed voters 2 voting options - via WIFI or SMS. Adding an SMS feature increased the number of registered users by 30%.
Guillermo Villamizar profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Nexmo
7.0
Hosted PBX
8x8 Virtual Office
8.4
Nexmo
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Nexmo
User templates
8x8 Virtual Office
6.5
Nexmo
Call reports
8x8 Virtual Office
7.7
Nexmo
7.0
Directory of employee names
8x8 Virtual Office
8.6
Nexmo

Call Management

8x8 Virtual Office
8.6
Nexmo
7.5
Answering rules
8x8 Virtual Office
8.7
Nexmo
7.0
Call recording
8x8 Virtual Office
8.8
Nexmo
Call park
8x8 Virtual Office
8.2
Nexmo
Call screening
8x8 Virtual Office
8.5
Nexmo
Message alerts
8x8 Virtual Office
8.9
Nexmo
8.0

VoIP system collaboration

8x8 Virtual Office
7.8
Nexmo
Video conferencing
8x8 Virtual Office
7.5
Nexmo
Audio conferencing
8x8 Virtual Office
8.1
Nexmo

Mobile apps

8x8 Virtual Office
7.5
Nexmo
Mobile app for iOS
8x8 Virtual Office
7.5
Nexmo
Mobile app for Android
8x8 Virtual Office
7.6
Nexmo

Pros

8x8 Virtual Office

  • Call Queue
  • Voicemail
  • Internal Communications
Chianne Shepherd profile photo

Nexmo

  • I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
  • The accuracy of the services and the non-stop supportive team.
  • Simple API, easy to integrate with existing notification functionality in your Laravel apps.
  • Ease of implementation. We needed less than one month to go live.
Guillermo Villamizar profile photo

Cons

8x8 Virtual Office

  • Softphone freezes sometimes
  • The android app could use some updates
No photo available

Nexmo

  • The dashboard is very difficult to use, also the dashboard doesn't have details about the use (real-time use).
  • Deliverability is not good for some countries e.g. Indonesia.
  • I would recommend building a better and easier GUI.
Guillermo Villamizar profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Nexmo

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo

Nexmo

Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers.When we have to build a new website we are going to support the solution with Nexmo.
Guillermo Villamizar profile photo

Return on Investment

8x8 Virtual Office

  • It's positive in that it's given us a new communications platform from our failing previous one, but there's still a long way to go.
No photo available

Nexmo

  • Inbound SMS are free. All we needed to pay was for the phone numbers which accept those incoming SMS messages.
  • We use Nexmo for inbound and outbound SMS, enabling our clients to form better relationships with their customers, driving sales.
  • Nexmo offers cheaper pricing between the suppliers we study.
Guillermo Villamizar profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nexmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison