What users are saying about
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64 Ratings
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Top Rated
61 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101

UberConference

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Top Rated
61 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

8x8 Virtual Office

It can eliminate the need for a desk phone. It is perfect for business travelers and remote workers. It is a key part of any DRBC plan. One downside is that any rules have to be set up on the website - you can’t make changes to rules/settings on the fly from a mobile phone. There isn't an easy way to move while on a call from cell to a desk phone. We've also experienced dropped calls, depending on service.
No photo available

UberConference

UberConference is well suited to almost any application. It is best suited for teleconference or p2p meetings over the computer. It can be used as a dial-in conference bridge but the paid tier offers more functionality on that level. It can even be used to technical support due to the built-in screen sharing feature and can be extremely useful when the end-user has no way to install an application privilege escalation. I would not recommend this as it's primary feature as this limited to just seeing what is on the screen and not so much geared toward remote-control or admin level administration. Uber Conference is extremely easy to setup and create spaces for having online meetings, it really excels at this and has handy visual aids to let you know what is going on with everyone else.
Sam Shearin profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
UberConference
8.8
Hosted PBX
8x8 Virtual Office
8.4
UberConference
9.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
UberConference
9.1
User templates
8x8 Virtual Office
6.5
UberConference
8.6
Call reports
8x8 Virtual Office
7.7
UberConference
8.6
Directory of employee names
8x8 Virtual Office
8.6
UberConference
8.6

Call Management

8x8 Virtual Office
8.6
UberConference
9.3
Answering rules
8x8 Virtual Office
8.7
UberConference
9.2
Call recording
8x8 Virtual Office
8.8
UberConference
9.1
Call park
8x8 Virtual Office
8.2
UberConference
9.6
Call screening
8x8 Virtual Office
8.5
UberConference
9.4
Message alerts
8x8 Virtual Office
8.9
UberConference
9.0

VoIP system collaboration

8x8 Virtual Office
7.8
UberConference
8.8
Video conferencing
8x8 Virtual Office
7.5
UberConference
8.5
Audio conferencing
8x8 Virtual Office
8.1
UberConference
9.1

Mobile apps

8x8 Virtual Office
7.5
UberConference
8.9
Mobile app for iOS
8x8 Virtual Office
7.5
UberConference
8.7
Mobile app for Android
8x8 Virtual Office
7.6
UberConference
9.0

Pros

8x8 Virtual Office

  • Offers reliable traditional phone service for desk users
  • Voicemail system is flexible, allowing messages to get to the user even if they are not in the office easily and are easy to manage.
  • Low introductory price, good place to start if you're new to VoIP
Sam Shearin profile photo

UberConference

  • It's so easy to use that even associates who are using the 'big guys' in web conferencing will defer to using UberConference when we need to meet because they know it's so easy.
  • The ability to record the session to go back through for documentation if needed
  • The user interface is phenomenal
No photo available

Cons

8x8 Virtual Office

  • Does not support texting, which is a problem in the modern work environment.
  • Call recording/archiving features are seriously lacking, small storage and poor/slow management interface. No auto-archiving or backup, just lots of fees.
  • Sales reps outright lie about 1-year contract terms and no ETF/cancellation fees to get you to sign up and then if you try to cancel after a year they hit you with huge undisclosed fees. Basically despite what any account manager will tell you are ALWAYS under contract, and you can only cancel on your anniversary month by giving 30-days notice (they force you to keep service for another month no matter what) to avoid being subject to a year's worth of service fees. Basically predatory contracts with undisclosed details on hyperlinks (so you never see them when you sign-up!!) that are only brought up if you try to cancel.
  • Call routing is a bit tricky, and some features are not available in the admin/management portal. You will have to call tech-support to accomplish complex routing (eg. two or more auto-attendants). Should have more options for call flow and really needs a way for the admin to manage shared voicemail boxes and individuals greetings via the web portal instead of just the desk phone.
Sam Shearin profile photo

UberConference

  • Videoconference should be added, for those that want to do that.
  • Multiple numbers for the same account.
  • Fix the calendar invite share setting, it often sends multiple invites.
Natasia Malaihollo profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

UberConference

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

UberConference

UberConference 10.0
Based on 1 answer
The interface is intuitive and stupidly simple, no complicated sub-menus or configuration settings. Easy to create a meeting space and then have others join with a link or dial-in PIN on the free tier. On the paid tier it's even easier with PIN-less joining and automatic reminder calls to get participants to join.
Sam Shearin profile photo

Alternatives Considered

8x8 Virtual Office

8x8 is definitely the winner if you're comparing RingCentral solely based on cost, however it will fall short on mobile, and administrative features/metrics compared to RingCentral. I would say Dialpad is in the middle, a bit more expensive than 8x8 but less costly than RingCentral. The mobile app behaves well and does texting which is great! I would say that 8x8 actually handles call recording a bit better than Dialpad but not as well as RingCentral. If you don't have a huge number of mobile-only users and cost is your primary concern 8x8 looks really good comparatively, just don't as many bells and whistles as the other two.
Sam Shearin profile photo

UberConference

UberConference seems to be a more user-friendly program that the alternatives, GoToMeeting and GoToWebinar. The overall user experience on the program is much better than the darker look of the alternative programs
No photo available

Return on Investment

8x8 Virtual Office

  • Service was reliable just lacking on the mobile app side.
  • Do not recommend because of deceptive contract terms, but as long as you're aware of them the price is not bad. Less expensive than competitors and has more features than similarly priced services.
  • Low up-front cost so good for small businesses, and offers expandability and portability at a low price point. Long-term costs are higher than investing in your own equipment but doesn't require IT staff.
Sam Shearin profile photo

UberConference

  • Our needs allow us to use the free service, so it is as cost-effective as it gets!
Nancy Chorpenning profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

UberConference

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison