What users are saying about
Top Rated
41 Ratings

UberConference

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Top Rated
55 Ratings
Top Rated
41 Ratings
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Score 8 out of 101

UberConference

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Top Rated
55 Ratings
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Score 8.5 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

It is very well suited for teams/organizations of all sizes, particularly mid-sized companies that are more mobile. Well suited for travel. Downloading the app on a personal phone and connecting to your desk phone eliminates the need for a "work cell phone". This saves money and the hassle of carrying multiple phones.I cannot think of a scenario where 8x8 use is not well suited.
No photo available

UberConference

Business communications, sales demos, customer training. We've found UberConference to be very easy to use and friendly for our non-technical customers.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
UberConference
8.7
Hosted PBX
8x8 Virtual Office
9.6
UberConference
9.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
UberConference
9.0
User templates
8x8 Virtual Office
8.5
UberConference
8.3
Call reports
8x8 Virtual Office
8.1
UberConference
8.4
Directory of employee names
8x8 Virtual Office
8.4
UberConference
8.4

Call Management

8x8 Virtual Office
8.7
UberConference
9.0
Answering rules
8x8 Virtual Office
9.2
UberConference
8.9
Call recording
8x8 Virtual Office
9.2
UberConference
8.9
Call park
8x8 Virtual Office
8.6
UberConference
9.3
Call screening
8x8 Virtual Office
7.8
UberConference
9.1
Message alerts
8x8 Virtual Office
8.9
UberConference
8.8

VoIP system collaboration

8x8 Virtual Office
8.6
UberConference
8.7
Video conferencing
8x8 Virtual Office
8.5
UberConference
8.3
Audio conferencing
8x8 Virtual Office
8.7
UberConference
9.0

Mobile apps

8x8 Virtual Office
8.7
UberConference
8.5
Mobile app for iOS
8x8 Virtual Office
9.2
UberConference
8.3
Mobile app for Android
8x8 Virtual Office
8.3
UberConference
8.7

Pros

  • The feedback collection system is easy and user-friendly. It collects a screenshot of your current page when you go to submit feedback, so it's easy to reference.
  • The integration of the 8x8 calendar with my phone/Outlook calendar is extremely helpful. Never missed a meeting!
  • Call quality is great!
No photo available
  • Clear call quality
  • Easy distribution of meeting invites
  • Option for not having PIN numbers to enter calls
No photo available

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
No photo available
  • The caller id function can be confusing because the name shown is often not someone who is expected to be on the call.
  • The free version only provides a US dial in number (understandably)
Yaacov Goldstein profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
For a free service, this offers almost everything I need without the need to pay for the bells and whistles from products like WebEx. Sometimes, it's the simplicity that makes it so great to use. It requires virtually no planning and calls are started at the click of a mouse.
Yaacov Goldstein profile photo

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
Raymond Goins profile photo
  • It allows us to easily set up conference calls with our clients. We look professional as we don't have a PIN.
  • Although its an additional tool we have to pay for, I think it's worth it because most team members use it daily.
  • It replaces the need to have a company cell phone, saving the business money.
Casey Boyles profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

UberConference

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details