What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

UberConference

Top Rated
43 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

UberConference

Top Rated
43 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

UberConference

Business communications, sales demos, customer training. We've found UberConference to be very easy to use and friendly for our non-technical customers.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
UberConference
8.4
Hosted PBX
8x8 Virtual Office
9.8
UberConference
9.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
UberConference
8.6
User templates
8x8 Virtual Office
9.1
UberConference
7.9
Call reports
8x8 Virtual Office
8.2
UberConference
8.3
Directory of employee names
8x8 Virtual Office
7.6
UberConference
7.9

Call Management

8x8 Virtual Office
8.8
UberConference
8.6
Answering rules
8x8 Virtual Office
9.4
UberConference
7.8
Call recording
8x8 Virtual Office
9.3
UberConference
8.8
Call park
8x8 Virtual Office
9.4
UberConference
9.0
Call screening
8x8 Virtual Office
7.0
UberConference
8.6
Message alerts
8x8 Virtual Office
8.9
UberConference
8.5

VoIP system collaboration

8x8 Virtual Office
8.0
UberConference
8.5
Video conferencing
8x8 Virtual Office
7.9
UberConference
8.1
Audio conferencing
8x8 Virtual Office
8.2
UberConference
8.9

Mobile apps

8x8 Virtual Office
8.5
UberConference
8.4
Mobile app for iOS
8x8 Virtual Office
8.8
UberConference
8.2
Mobile app for Android
8x8 Virtual Office
8.2
UberConference
8.6

Pros

  • I haven't had any issues with it since it was installed, so I don't have any interactions with customer service really. The reliability has been exceptional.
Troy Alcorn profile photo
  • Quality of Call - no drop calls.
  • User experience and the user interface is simple and easy to use, very intuitive.
  • Easily accessible to other callers - dedicated phone number and URL makes it easy to connect.
Natasia Malaihollo profile photo

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
Troy Alcorn profile photo
  • Inability to Record Video (Screen Sharing) - a very common use case is recording a web meeting / screen share for review later - be it for training, to share with prospects and customers, etc. - but Uberconference was unable to deliver this functionality in the nearly 14 months that we used it. They only offered recordings exclusively of the audio. It became increasingly frustrating for us and those we worked with and talked to to be unable to deliver recordings of the screensharing, and ultimately became the primary reason we selected Zoom over Uberconference. To boot, along the way I was told by different customer service reps that they weren't aware if adding that functionality was even on the roadmap.
  • Problems with Call Quality - we began the relationship with Uberconference being aware of their immaturity and expected to see differences in reliability and call quality compared to larger vendors, and we were right. The problem again was that there didn't seem to be an improvement; several users in our company felt that reliability got worse over time, but we have no official measure to support that.
  • Lack of Product Progress - in our entire time with Uberconference, they never debuted a substantial new feature. They rearranged their UI, they changed their billing structure (added a "business" plan), and they increased the fees - but we never got ANY additional features that we were hoping for, causing us to lose trust that they'd ultimately deliver ANY of our product requests.
TJ Ruff profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
Uberconference was the least expensive of all the options we looked at and tested which is why we initially decided to look at them, and then we fell in love with the light footprint (not requiring ANY downloads) and simple UI.That being said, the lack of key features (especially the ability to record video) caused us to grow disenchanted with Uberconference over time, and the lack or reliability and call quality consistently caused us pain points -- we would have stuck with Uberconference had they shown signs of making changes and delivering solutions, but we didn't see many signs of life in the 14 months we used it, so we choose another solution (Zoom). Now, I'd say that Uberconference is the bottom of the pack, and I've personally used 4 vendors in the market and reviewed/testing a few more on top of that.
TJ Ruff profile photo

Return on Investment

  • It's been great. No headache at all.
No photo available
  • Uberconference DID allow us to connect to global prospects and customers less expensively than before
  • Uberconference did NOT allow us to meet many needs of those we talked to that required recordings or a record of what we discussed/showed.
  • Uberconference's lack of reliability (calls dropping, poor call quality) ultimately made us question if it would reflect negatively on our OWN brand.
TJ Ruff profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

UberConference

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details