What users are saying about

8x8

Top Rated
32 Ratings

IBM Sametime

11 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

IBM Sametime

11 Ratings
Score 6.2 out of 101

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Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

IBM Sametime

IBM Sametime is extremely well suited in an environment where IBM Notes is used for collaboration, since this is what it was designed for. IBM Sametime is also designed to scale well to handle thousands of users (or more), so it is suitable for large to very large deployments.IBM Sametime would probably not be well suited for environments smaller than, say, 500 users. This is primarily due to the high cost of consulting to get the environment installed and kept up to date. However, organizations that size are probably looking at cloud services anyway.

Feature Rating Comparison

Cloud PBX

8x8
8.8
IBM Sametime
7.7
Hosted PBX
8x8
9.8
IBM Sametime
8.0
Multi-level Interactive Voice Response (IVR)
8x8
9.1
IBM Sametime
8.0
User templates
8x8
9.2
IBM Sametime
7.0
Call reports
8x8
8.1
IBM Sametime
7.0
Directory of employee names
8x8
7.6
IBM Sametime
8.7

Call Management

8x8
8.8
IBM Sametime
6.8
Answering rules
8x8
9.5
IBM Sametime
6.7
Call recording
8x8
9.3
IBM Sametime
7.0
Call park
8x8
9.3
IBM Sametime
7.3
Call screening
8x8
6.8
IBM Sametime
6.0
Message alerts
8x8
8.9
IBM Sametime
7.1

VoIP system collaboration

8x8
8.2
IBM Sametime
5.4
Video conferencing
8x8
8.0
IBM Sametime
5.2
Audio conferencing
8x8
8.3
IBM Sametime
5.6

Mobile apps

8x8
8.4
IBM Sametime
8.7
Mobile app for iOS
8x8
8.7
IBM Sametime
9.0
Mobile app for Android
8x8
8.1
IBM Sametime
8.4

Pros

  • I haven't had any issues with it since it was installed, so I don't have any interactions with customer service really. The reliability has been exceptional.
  • Sametime can be installed in any number of ways to provide as little or as much functionality and integration as you want.
  • The backend capabilities of the Video components are quite amazing for providing the streaming capabilities.
  • As a telephony client, being able to have it integrated out-of-the box with your primary mail and application platform (IBM Notes) for presence and communications is a great win.
  • IBM allows for this to be run either on-premises or in their IBM Cloud.

Cons

  • More tutorials
  • Make the systems more intuitive
  • Lower costs
  • In web meetings, even with audio & video enabled, we cannot stream pre-recorded video such as a training video in MOV format. It seems like this should be simple but I'm told only 1 or 2 competitors can do it.
  • The "WebPlayer" plugin that's required for screen-sharing, etc. is not easy to push out. IBM does not supply a typical .MSI file for easy deployment to Windows clients so we had to come up with our own work-around.
  • As is typical with most IBM software, the error messages -- though admittedly quite rare in Sametime -- are not helpful.
  • We do not have WebSphere experts on staff so there were considerable consulting costs to install and update the Sametime environment, which required 8 VM servers in our environment. Once up and running, though, the environment needs little or no "care and feeding" to operate.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
IBM Sametime10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.

Usability

No score
No answers yet
No answers on this topic
IBM Sametime8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.

Reliability and Availability

No score
No answers yet
No answers on this topic
IBM Sametime10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.

Performance

No score
No answers yet
No answers on this topic
IBM Sametime9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish

Support

No score
No answers yet
No answers on this topic
IBM Sametime9.1
Based on 2 answers
IBM Support is, and has been for years, top notch. It's rare that my issue is not resolved within 24 hours. They do not give up on difficult issues, and they get engineers, developers, etc. to weigh in on the issue before I would ever consider escalating it.

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
IBM's Sametime solution did not require that third party users have their own account, which was a big win over Skype at the time we reviewed that solution. Additionally we found users were frustrated with GoToMeeting and WebEx (the two big names at the time) because plugins had to be downloaded and installed (and frequently updated) for those to work.Not only was Sametime a "zero-load", no plug-in client for anyone participating, but it had a cleaner interface. Integration with IBM Notes was a big factor for us initially, and as time went on we were happy to see IBM provide solid iOS apps as well.Another advantage for us was our users could make and keep their web meeting rooms, fully stocked with presentations and other files, ready to go whenever they needed to use them. Integration with the Notes calendar meant it was easy to send out an invitation with the correct link.

Scalability

No score
No answers yet
No answers on this topic
IBM Sametime10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.

Return on Investment

  • It has neither had a positive or negative impact.
  • Faster response times to inquiries internally, from tech support to HR to marketing and finance. This means employees are generally happy with the technology and have improved their efficiency overall.
  • Better customer service from the Sales staff who have embraced the technology. The ability to reach in and see who's available and get a quick answer for a customer is very satisfying for us and for our customers.
  • If there is a negative impact, it's been that some people see Chat as "distracting" and who have complained that this technology hurts us more than helps us. At the end of the day, Sametime is just another tool and we have to train our users to use their tools appropriately.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Sametime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details