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207 Ratings
29 Ratings

8x8 X Series (Formerly Virtual Office)

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207 Ratings
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Score 7.5 out of 100
29 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Mitel MiCollab

Excellent for the receptionist - allows easy transfer and viewing of incoming calls. The chat feature is helpful as well. Transfer and conference options are easy to use click option. Good for sales as well - easy to sync phone and smartphone so they are never out of reach. Also good for checking message and calls that may have been missed
Nathan Venno | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
Mitel MiCollab
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.9
Mitel MiCollab
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.1
Mitel MiCollab
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Mitel MiCollab
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Mitel MiCollab
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Mitel MiCollab

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
Mitel MiCollab
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
Mitel MiCollab
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
Mitel MiCollab
Call park
8x8 X Series (Formerly Virtual Office)
8.3
Mitel MiCollab
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
Mitel MiCollab
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Mitel MiCollab

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
Mitel MiCollab
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Mitel MiCollab
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Mitel MiCollab

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.5
Mitel MiCollab
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Mitel MiCollab
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.4
Mitel MiCollab

Project Management

8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
7.5
Task Management
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
6.3
Gantt Charts
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
8.0
Scheduling
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
6.6
Workflow Automation
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
9.0
Mobile Access
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
6.9
Search
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
9.0
Visual planning tools
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
6.9

Communication

8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
6.5
Chat
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
7.7
Notifications
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
8.1
Discussions
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
7.1
Surveys
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
10.0
Internal knowledgebase
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
6.3
Integrates with GoToMeeting
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
1.0
Integrates with Gmail and Google Hangouts
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
4.0
Integrates with Outlook
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
7.5

File Sharing & Management

8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
6.8
Video files
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
7.4
Audio files
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
7.0
Document collaboration
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
6.3
Access control
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
7.1
Advanced security features
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
7.1
Integrates with Google Drive
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
8.0
Device sync
8x8 X Series (Formerly Virtual Office)
Mitel MiCollab
4.9

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Mitel MiCollab

  • For a user, once you get everything set up, attendance is pretty seamless.
  • This provides easy access for meetings that involve only a call.
  • We use it also to share screens and information and it works well for this.
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • The iPhone app is powerful, but clunky.
  • The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
  • The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Andy Taylor | TrustRadius Reviewer

Mitel MiCollab

  • SIP registration can be difficult at times and tricky during the first time setup. I would recommend taking the MiCollab class offered through Mitel as well as having experience with SIP and Wireshark.
  • If you need to have a clustered MiCollab setup for SIP (one MiCollab server on LAN, the other on DMZ), this can add to the cost. It would be nice if they offered an all-in-one solution with a single MiCollab server.
Steve Davis | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.6
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales | TrustRadius Reviewer

Mitel MiCollab

Mitel MiCollab 7.0
Based on 3 answers
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Anonymous | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Mitel MiCollab

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW | TrustRadius Reviewer

Mitel MiCollab

8x8 is a great solution, we have just been on the MiTel MiCollab and Mitel softwares for many years. Prior to joining this company I was responsible for the communications system. 8x8 at the time was the best choice, however, I would now pick MiTel and the MiCollab softwares over 8x8. While 8x8 offers fairly simple set up and integrated SMS & Faxing all in one platform, it does not allow the amount of custom programming etc. that MiTel does
Erik Jensen | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Mitel MiCollab

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Renee Allard | TrustRadius Reviewer

Mitel MiCollab

  • We have only had this for our organization for just a few months but hopefully it will help with our communication as a whole.
  • We are hoping it will help with scheduling conflicts being as we can share our calendars within the organization as a whole.
  • Will save time on trying to contact people since we can see who is in office and out of office!
Heather Keene | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel MiCollab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.7
Mitel MiCollab
6.4

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Mitel MiCollab

Usability

8x8 X Series (Formerly Virtual Office)
8.6
Mitel MiCollab

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.7
Mitel MiCollab

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Mitel MiCollab

Support Rating

8x8 X Series (Formerly Virtual Office)
6.7
Mitel MiCollab
7.0

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
Mitel MiCollab

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Mitel MiCollab

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