Likelihood to Recommend Large teams with dedicated design operations support UX managers that want a facilitated workflow for their teams Disciplined teams of individual contributors that want to adopt a process in their UI workflow Cross-discipline teams that want a central collaboration space for reviewing and critiquing UI artifacts If your files are named "FOR-REALS_FINAL_FINAL_FINAL_Super-Important-Project (copy).sketch" If you're managing multiple pattern libraries Read full review
The ease of use, especially for users who need support. The Team Viewer Quick Support tool is very useful in this situation. Only the most essential details, such as the ID and password that the Administrator needs in order to choose themselves, are provided here. This software doesn't require installation and can be launched directly by the user. Additionally, it is very nice to have the option to brand the Quick Support Tool.
Read full review Pros Versioning for desginers Collaboration between team members Read full review Un-attended Remote Access control Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights Push Windows and Third-Party updates (depends on the version that you buy) Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy) Read full review Cons Asset exports are not as great as Zeplin and others. Filtering within files. Read full review Can TeamViewer have an easy access in areas which are challenged on internet. It is not easy to connect when there is unstable connection or slow, thus, causing the delay as well on target work. It pretty much cause some frustration on both parties as we can only wait when connection is at back to re-connect again The free TeamViewer version has limited access to remotely connect to PC or devices. For faithful users, can TeamViewer increase more time of free remote access before a User subscribes for the paid version. The chat or call box or option needs some improvement on its interface. However, everything else is OK Read full review Likelihood to Renew
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
Read full review Usability
Abstract has a difficult learning curve. If a
feature-branch workflow is new to you, then it will take some getting used to. They make a lot of updates to the interface and these feature releases get ahead of their documentation. They rely heavily on an excellent customer support team and are present on various Slack channels to help design professionals with issues. Read full review
Compared to other products I've used (
), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.
Read full review Reliability and Availability
Always available if setup correctly.
Read full review Performance
The application is built on VNC which is a very stable technology.
Read full review Support Rating
Abstract by nature is complex and has to respond to whatever changes in Sketch. So there are frequent issues. Support can be slow to respond and are not always helpful, but they are quick to find and patch the bugs. Overall, it's not the best support, but it hasn't been detrimental.
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I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
Read full review Online Training
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review Implementation Rating
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Read full review Alternatives Considered
I purchased and administer Abstract. It was requested by our design department who evaluated it.
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When I tried LogMeIn and VNC, I discovered that TeamViewer was more reliable, quicker to set up, and more consistent in terms of connection stability and reliability. All in all, it is a more cost-effective and efficient solution that can be deployed without the need to open firewall ports and can be installed effortlessly by any end-user.
Read full review Scalability
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review Return on Investment Single source of truth for the team. Could quickly get expensive with corporate accounts. Read full review Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful. TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service. It is also recommended for system administrators who cover several offices with a small number. Read full review ScreenShots