Accelevents vs. Cvent Event Management

Accelevents is very well suited for companies building an event program who want an ease to use platform that also has all the flexibility and features you could ever want. We love how it's all under one roof as they say. So we don't need to go connecting multiple tools together. Our previus platform had all of the features, but they were disconnected. Accelevents is much smoother to work with saving our team a ton of time and making everything more simple for our attendees.

Cvent Event Management is well-suited for data management and provides very useful tools to efficiently and productively manage events. However, Cvent is a bit limited in regard to website and registration customizability, as the site and registration designer can be a bit restrictive and limit creative freedom. Overall, Cvent is a great tool, though, and provides a great solution for many aspects of event planning!

Incentivized

• Customer support
• Ease of use
• Customization
• Branding
• Flexbility
• Looks great

• Registration platform can handle nearly any need.
• Event websites are easy to build and support customization.
• Support is available in multiple formats should you run into issues.
• There is a large user community where you can reach out for ideas and help.

Incentivized

• More robust email manegement
• Support for additional badge printers
• Hotel room booking

• You have to implement a workaround to use images in your session descriptions.
• They tend to add features by acquiring other platforms, but then don't always cleanly integrate them into Cvent itself, so they always seem sort of ratcheted on.
• The media and document library is pretty basic, so you need to take extra steps to link PDFs and other documents within the registration process if you choose to host the docs on Cvent.

Incentivized

We are very pleased with the features that Cvent gives us. The ease of use and the immediate support when something does stump us. Cvent provides us with everything that we need to run a successful event. The only reason I did not Rate Cvent as a 10 is the cost

Incentivized

Everything is very user-friendly, and even my less technologically inclined team members can utilize the platform. It did not require training since that is all included, which freed up a ton of time for our team. Since everything is easy to use, we are more open to adding other Cvent solutions.

Incentivized

Cvent does go down pretty frequently. And while it often doesn't impact day to day use usually, if it does go down at the wrong time, you may not be able to access very important event information when you need it. Usually outages do not last very long, but it could still be a very bad situation if this happens at the wrong moment

Incentivized

When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline

Incentivized

The company offers 24/7 customer support, including phone, email, and chat support, to ensure that we can get help when we need it. Additionally, the platform has a comprehensive help center and knowledge base, including user guides, tutorials, and FAQs, which help us troubleshoot issues on our own. Cvent also provides training and support resources, including onboarding assistance, live training sessions, and webinars, which help us get the most out of the platform. Overall, Cvent appears to be committed to providing excellent customer support and resources to its users, which can help ensure a positive user experience and successful events.

Incentivized

Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner

Incentivized

I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need

Incentivized

It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.

Incentivized

Accelevents is the easiest to use and has the best support. They're constantly innovating and adding new functionality and they want to hear from me on how to make the platform better. We are here to stay

The top reason I prefer Cvent Event Management over NetForum is the customer support. Our Account Manager and Customer Support Staff are in constant communication with us. They anticipate our needs and help us find the solutions. If we don't feel confident in a product, they loop in a specialist to provide training.

We use Cvent for many different clients and events. It's very easy to customize the experience for the event that you need

Incentivized

• Increased sponsor revenue from our events that we put towards event activations
• Higher attendance rate through cart abandonment tracking and re-engagement
• Overall time savings for my team

• Positive ROI: See which registrants [participated]
• Positive ROI: See survey results from the feedback survey pushed at or after an event
• Positive: Helps us lessen time spent setting up an event, emailing, or capturing data for event staff-- which in turn means MORE events!

Incentivized