What users are saying about

Accounting by Wave

Top Rated
97 Ratings

Workbooks

Top Rated
28 Ratings

Accounting by Wave

Top Rated
97 Ratings
Score 9 out of 101

Workbooks

Top Rated
28 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

Accounting by Wave

I have recommended it to many small businesses because first off, it works. Setup and daily use it is easy. There is no cost outside of any payment transaction processing fees. You can probably find lower fees, but they are not out of line with other services.
No photo available

Workbooks

It's a really great system for small to medium organizations that are willing to spend some time thinking about how their workflow can be improved by designing processes which will allow them to streamline and automate their business. For people who are not serious about making a commitment to bettering their business, Workbooks may not be a correct fit. For instance there are a lot of features which many people think they don't need, but they haven't really spent the time to figure out what the needs of the business are. The nice thing about Workbooks is that you can turn off things you don't need, and then when the business demands, they will be there for you to utilize.
Brian Walsh profile photo

Feature Rating Comparison

Payroll Management

Accounting by Wave
7.9
Workbooks
Pay calculation
Accounting by Wave
8.4
Workbooks
Benefit plan administration
Accounting by Wave
7.5
Workbooks
Direct deposit files
Accounting by Wave
8.0
Workbooks
Salary revision and increment management
Accounting by Wave
7.7
Workbooks
Reimbursement management
Accounting by Wave
8.0
Workbooks

Customization

Accounting by Wave
9.1
Workbooks
7.8
API for custom integration
Accounting by Wave
8.9
Workbooks
7.5
Plug-ins
Accounting by Wave
9.2
Workbooks
Custom fields
Accounting by Wave
Workbooks
8.4
Custom objects
Accounting by Wave
Workbooks
7.6
Scripting environment
Accounting by Wave
Workbooks
7.5

Security

Accounting by Wave
8.6
Workbooks
7.5
Single sign-on capability
Accounting by Wave
9.0
Workbooks
7.0
Role-based user permissions
Accounting by Wave
8.2
Workbooks
8.0

Reporting & Analytics

Accounting by Wave
8.5
Workbooks
Dashboards
Accounting by Wave
8.4
Workbooks
Standard reports
Accounting by Wave
8.3
Workbooks
Custom reports
Accounting by Wave
8.6
Workbooks

General Ledger and Configurable Accounting

Accounting by Wave
8.2
Workbooks
Accounts payable
Accounting by Wave
8.4
Workbooks
Accounts receivable
Accounting by Wave
9.1
Workbooks
Cash management
Accounting by Wave
8.1
Workbooks
Bank reconciliation
Accounting by Wave
7.8
Workbooks
Expense management
Accounting by Wave
8.5
Workbooks
Time tracking
Accounting by Wave
7.3
Workbooks
Fixed asset management
Accounting by Wave
5.2
Workbooks
Multi-currency support
Accounting by Wave
8.6
Workbooks
Multi-division support
Accounting by Wave
7.4
Workbooks
Regulations compliance
Accounting by Wave
7.3
Workbooks
Electronic tax filing
Accounting by Wave
6.0
Workbooks
Self-service portal
Accounting by Wave
9.1
Workbooks
Global Financial Support
Accounting by Wave
9.0
Workbooks
Primary and Secondary Ledgers
Accounting by Wave
9.3
Workbooks
Intercompany Accounting
Accounting by Wave
8.7
Workbooks
Localizations
Accounting by Wave
9.5
Workbooks
Journals and Reconciliations
Accounting by Wave
8.4
Workbooks
Enterprise Accounting
Accounting by Wave
8.7
Workbooks
Configurable Accounting
Accounting by Wave
8.7
Workbooks
Centralized Rules Framework
Accounting by Wave
9.0
Workbooks
Standardized Processes
Accounting by Wave
7.9
Workbooks

Inventory Management

Accounting by Wave
8.9
Workbooks
Inventory tracking
Accounting by Wave
9.5
Workbooks
Automatic reordering
Accounting by Wave
8.0
Workbooks
Location management
Accounting by Wave
9.0
Workbooks
Manufacturing module
Accounting by Wave
9.0
Workbooks

Order Management

Accounting by Wave
7.8
Workbooks
Pricing
Accounting by Wave
8.1
Workbooks
Order entry
Accounting by Wave
8.0
Workbooks
Credit card processing
Accounting by Wave
9.1
Workbooks
Cost of goods sold
Accounting by Wave
8.8
Workbooks
Order Orchestration
Accounting by Wave
8.0
Workbooks
End-to-end order visibility
Accounting by Wave
4.7
Workbooks
Order exception Resolution
Accounting by Wave
8.0
Workbooks

Accounting Firm BPO Features

Accounting by Wave
8.0
Workbooks
Branded client dashboards
Accounting by Wave
8.0
Workbooks
Client data roll-up capabilities
Accounting by Wave
8.0
Workbooks
Client data consolidation for benchmarking
Accounting by Wave
7.5
Workbooks
Configurable alerts
Accounting by Wave
8.0
Workbooks
Billing bypass
Accounting by Wave
8.0
Workbooks
Client template cloning
Accounting by Wave
8.0
Workbooks
Single sign-on
Accounting by Wave
9.0
Workbooks
Configurable client onboarding questions
Accounting by Wave
8.0
Workbooks
Cross-client workflow management
Accounting by Wave
8.0
Workbooks
Industry-specific versioning
Accounting by Wave
8.0
Workbooks
Legacy system data migration
Accounting by Wave
8.0
Workbooks

Sales Force Automation

Accounting by Wave
Workbooks
7.7
Customer data management / contact management
Accounting by Wave
Workbooks
8.5
Workflow management
Accounting by Wave
Workbooks
8.2
Territory management
Accounting by Wave
Workbooks
7.7
Opportunity management
Accounting by Wave
Workbooks
8.8
Integration with email client (e.g., Outlook or Gmail)
Accounting by Wave
Workbooks
6.4
Contract management
Accounting by Wave
Workbooks
7.2
Quote & order management
Accounting by Wave
Workbooks
7.6
Interaction tracking
Accounting by Wave
Workbooks
6.4
Channel / partner relationship management
Accounting by Wave
Workbooks
8.4

Customer Service & Support

Accounting by Wave
Workbooks
6.3
Case management
Accounting by Wave
Workbooks
6.2
Call center management
Accounting by Wave
Workbooks
6.8
Help desk management
Accounting by Wave
Workbooks
5.8

Marketing Automation

Accounting by Wave
Workbooks
7.3
Lead management
Accounting by Wave
Workbooks
8.0
Email marketing
Accounting by Wave
Workbooks
6.6

CRM Project Management

Accounting by Wave
Workbooks
7.5
Task management
Accounting by Wave
Workbooks
7.8
Billing and invoicing management
Accounting by Wave
Workbooks
6.8
Reporting
Accounting by Wave
Workbooks
7.8

CRM Reporting & Analytics

Accounting by Wave
Workbooks
8.6
Forecasting
Accounting by Wave
Workbooks
8.2
Pipeline visualization
Accounting by Wave
Workbooks
8.8
Customizable reports
Accounting by Wave
Workbooks
8.8

Social CRM

Accounting by Wave
Workbooks
6.6
Social data
Accounting by Wave
Workbooks
6.0
Social engagement
Accounting by Wave
Workbooks
7.3

Integrations with 3rd-party Software

Accounting by Wave
Workbooks
6.8
Marketing automation
Accounting by Wave
Workbooks
6.7
Compensation management
Accounting by Wave
Workbooks
7.0

Platform

Accounting by Wave
Workbooks
4.3
Mobile access
Accounting by Wave
Workbooks
4.3

Pros

  • The dashboard provides instant views of month-by month income & expenses for the past 12-24 months, a breakdown of current year expense by category, and net income for the past year and year-to-date.
  • Invoicing has easy templated set up has lots of per invoice options such as single/recurring payment options, due dates.
  • Year end reports are easy to generate in either pdf or csv format.
No photo available
  • Scalability of the service
  • Integration with Mailchimp and other solutions such as Google Agenda etc
  • The fact that it has a great dashboard was a big help to our sales team, as well as the ease with which reports can be produced on the fly as well as exporting reset data
  • Actually keeping tabs on the sales process per user is a great help for me to set targets or adjust course if needed
  • The simplicity and easewith which we can export PDF templates for offers, confirmation orders and invoices.
Martijn Daalder profile photo

Cons

  • My biggest request is that they add a way to link invoice payments with the bank deposits . When a payment is made through Wave, they show the income and it is marked with the invoice number, but when they transfer the money into the bank, the credit is not tied to the invoice(s). You have to figure out by hand and delete the transaction from the bank to prevent getting double credit on it
  • It would be good to have a field for CC email on each customer. Currently you have to add any CC when sending.
  • On the Transactions view, a few more search options would be helpful.
No photo available
  • I'd like to see the multi currency handled better. If I want to see a view that contains customer finance data from multiple regions, I can't see a total in GBP unless I create a report.
  • We found it difficult to manage support cases in Workbooks and the support team has had to move to another platform. Maybe looking at what ZenDesk is doing would be a good next step here.
  • I'd like to see a way of adding multiple contacts to a lead record. At the moment, every person has to have their own record as there's only space for one person and that means multiple records for one company.
Dianne Moralee profile photo

Likelihood to Renew

Accounting by Wave7.8
Based on 3 answers
Easy to use for clients with no accounting background and the price is right.
Jeanne Harris profile photo
Workbooks8.5
Based on 7 answers
Put simply, we are happy with the product.
James Gray profile photo

Usability

Accounting by Wave5.3
Based on 4 answers
I am a professional bookkeeper and I have no problems using Wave and all of it's features. I can see that certain individuals who have no accounting knowledge might struggle with a few different features and entries, but that is why Wave has an emphasis in connecting users to Wave Pro's who will walk them through things
Melissa Whaley profile photo
Workbooks7.3
Based on 1 answer
No answer on this topic is available.

Reliability and Availability

Accounting by Wave6.7
Based on 4 answers
WAVE is always available when we need it ! Peter
Peter Cullen profile photo
Workbooks9.1
Based on 2 answers
Workbooks CRM never let me down.
Peter Lindeman profile photo

Performance

Accounting by Wave2.9
Based on 2 answers
Wave does tend to slow down when filtering your transactions screen especially by date. This is more of an issue when trying to trouble shoot certain transactions or clean-up a set of books.
Melissa Whaley profile photo
No score
No answers yet
No answers on this topic

Support

Accounting by Wave9.0
Based on 1 answer
If they had live chat service then I'd rate this a 10.
Matthew Gehrman profile photo
Workbooks8.2
Based on 1 answer
No answer on this topic is available.

Online Training

Accounting by Wave4.7
Based on 3 answers
easy to use and east to train on ! Our WAVE clients enjoy the ease of use
Peter Cullen profile photo
Workbooks6.4
Based on 1 answer
Workbooks online trianing does what it needs to; but some training will always be better suited to face to face..
Brendan Harris, MBA profile photo

Alternatives Considered

Zoho has many modules that can be integrated, including CRM, but Wave is pretty much ready to use 5 minutes after signing up.
No photo available
The ability to customize Workbooks really gave them the lead against the other products that we have used or that we considered when upgrading from the Base CRM system.
Andrew Cutler profile photo

Rating for Public Practice CPAs

Accounting by Wave8.0
Based on 8 answers
I rated the software an 7 due to its ease of use. It would be rated higher, but I consider this to be a niche product instead of a go to product for all clients. This is the software to use if you want an inexpensive entry level software for an owner managed business.
Randy O'Malley profile photo
No score
No answers yet
No answers on this topic

Scalability

Accounting by Wave3.0
Based on 2 answers
Once they out grow what is ability to move up to a more robust system?
Penny Breslin profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Being as it's free software to use I'd say implementing wave has been a positive return for the business.
  • Providing us the ability to process credit cards over the phone has increased our turn time to receive payments thus saving time overall which equates to $1,000's a year
Matthew Gehrman profile photo
  • Our team is better managed and performing better as a result.
  • Customers have also seen an improvement in customer support as cases are logged and tracked.
Michael Carey profile photo

Screenshots

Pricing Details

Accounting by Wave

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Accounting by Wave Editions & Modules
Accounting by Wave
Additional Pricing Details

Workbooks

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Workbooks Editions & Modules
Workbooks
Edition
Workbooks CRM Edition
$301
Workbooks Business Edition
$701
1. per user/per month
Additional Pricing Details