Acoustic Tealeaf vs. FullStory

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Acoustic Tealeaf
Score 3.0 out of 10
N/A
Acoustic Tealeaf (formerly Acoustic Experience Analytics and before that IBM Tealeaf; Acoustic has restored the former branding), is an AI powered application providing site visitor session recording and replay, anomaly detection, and struggle analytics.N/A
FullStory
Score 8.6 out of 10
N/A
FullStory headquartered in Atlanta offers a heat map and session recording / replay application, presented as a digital experience analytics solution that provides on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools. The FullStory analytics engine automatically indexes digital interactions with sites or apps to empower teams to measure, validate, and act on each experience at scale. FullStory also boasts…
$0
per month
Pricing
Acoustic TealeafFullStory
Editions & Modules
No answers on this topic
Free
$0.00
Business
Contact Sales
Enterprise
Contact Sales
Offerings
Pricing Offerings
Acoustic TealeafFullStory
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Acoustic TealeafFullStory
Top Pros
Top Cons
Features
Acoustic TealeafFullStory
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Acoustic Tealeaf
-
Ratings
FullStory
4.1
7 Ratings
Responsive Design for Web Access00 Ratings4.55 Ratings
Mobile Application00 Ratings1.03 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings6.94 Ratings
Mobile App Analytics00 Ratings7.42 Ratings
Results and Analysis
Comparison of Results and Analysis features of Product A and Product B
Acoustic Tealeaf
-
Ratings
FullStory
7.7
13 Ratings
Heatmap tool00 Ratings6.811 Ratings
Click analytics00 Ratings8.012 Ratings
Scroll maps00 Ratings7.811 Ratings
Form fill analysis00 Ratings7.58 Ratings
Conversion tracking00 Ratings7.29 Ratings
Goal tracking00 Ratings6.17 Ratings
Funnel Analysis00 Ratings7.710 Ratings
Session Recording and Replay00 Ratings9.813 Ratings
User Segmentation00 Ratings8.512 Ratings
User Ratings
Acoustic TealeafFullStory
Likelihood to Recommend
8.0
(4 ratings)
8.7
(34 ratings)
Likelihood to Renew
7.8
(4 ratings)
9.0
(10 ratings)
Usability
-
(0 ratings)
10.0
(2 ratings)
Availability
-
(0 ratings)
9.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
8.0
(30 ratings)
Implementation Rating
-
(0 ratings)
8.8
(20 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Acoustic TealeafFullStory
Likelihood to Recommend
Acoustic
Take a formal training class before diving in. It will benefit you greatly. I would suggest starting with an intermediate class if they have even a small understanding of the product beforehand.
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FullStory
Personally, I don't have a scenario where I think FullStory is less appropriate. For my day-to-day, it is the tool I use the most, by far. If there is ever a question of how many people do x, I can ascertain that information within 10 minutes usually, with a lot of different ways to visualize the data and group based on various categories (like elite status member, age, etc.). Dev Tools is a powerful way for my team to detect browser-specific / user-specific errors that we can then use to try to recreate the problem. Tech teams and product teams alike really rely on that particular functionality for troubleshooting. For figuring out drop-off points, Funnels and Conversions are invaluable. Both really specifically illustrate where in the journey our customers struggle or succeed! Dashboards is probably the most powerful product in the FullStory package since it combines almost every other product into one super detailed view where you can learn practically anything in one place--all you have to do is set it up! The only downside is that data export is not always in the exact formatting I need or would like, but that is actively being worked on by the team.
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Pros
Acoustic
  • Tealeaf is exceptionally useful for troubleshooting technical issues and investigating conversion problems. It gives you the ability to look at individual sessions, so that you can see exactly what steps the customer has taken to cause the problem. This way you can recreate errors, or determine if the layout of the site is confusing the customer and preventing sales.
  • Tealeaf allows you to create alerts to track specific problems. For example you can set an alert if the error handler on the site fires more than 5 times in 15 minutes, or if the completion rate of a specific process drops below a certain percentile. This lets your production support group get a jump on problems and gives them a chance to start working on a solution before the business users or the site help desk have reported the issue.
  • Tealeaf allows you to create reports and dashboards to track activities on your site. You can set these up to monitor sales, sign-ups, errors, traffic load, just about anything. You can arrange to have these reports sent by e-mail, so business users can be kept up to date on the status of the web site.
  • There are scorecards in Tealeaf that allow you to create reports to track a series of events. This let you see where people are falling out of a process so you can determine where customers are struggling and improve the customer experience.
  • It's possible to shadow-browse a customer's web session, allowing a help desk analyst to provide better customer service by seeing what the customer is seeing and following along with their session.
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FullStory
  • FullStory allows me to view visitor behavior on a particular webpage. Traditional web analytics focuses on visitor movement between web pages, not on one specific page.
  • The software helps us to discover the behavior of the customers and provides us all the insights.
  • The customer support of this team is also very good.
  • The automation of this software is well developed.
  • I like its customizable interface.
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Cons
Acoustic
  • Loading sessions can take time or doesn't work smoothly.
  • Visual pages are missing in some sessions which can make it difficult to understand a certain user pain point.
  • Segmentation for complex user-facing websites could require initial coding.
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FullStory
  • Can be a little confusing to know the exact time something happened, in local time or customer time? That's helpful for engineering to look into log files.
  • When looking for a specific session, it would be nice if you have a easier list of sessions with a little more info to choose from
  • It would be nice to be able to save flagged sessions and annotations under my profile to reference later
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Likelihood to Renew
Acoustic
Tealeaf is a highly demanding tool that can report just about any KPI one can think of. The reward can be great if one is willing to put the time and effort into building a comprehensive and organized event structure.
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FullStory
It's been a phenomenal tool for us; every department that uses it has found something new and unexpected that it can do that they're really excited about. Even if we *only* used it for bug triage, it would be worth our time and money. The fact that we can use it for so many other things as well--gauging how customers interact and use our site, identifying UI problems, etc.--is above and beyond
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Usability
Acoustic
No answers on this topic
FullStory
Because everything seems to be easy to find and it doesn't take long at all to learn how to use the product
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Reliability and Availability
Acoustic
No answers on this topic
FullStory
We've never had issues with availability
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Performance
Acoustic
No answers on this topic
FullStory
It seems the performance is really good and always loads quickly
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Support Rating
Acoustic
No answers on this topic
FullStory
Not being able to provide help/support during U.S. holidays can be a bit of a problem since our support team works even during those times, and it would actually be nice to have somebody to turn to when the application fails to perform the way we want it to.
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Implementation Rating
Acoustic
No answers on this topic
FullStory
You may discover opportunities with the way your site was built during the implementation. Which sometimes leads to some development work before you can actually get the most from the tool. While development is not "required" to implement the tool, expect you'll need development resources on hand unless you're implementing FullStory as you build a new experience.
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Alternatives Considered
Acoustic
No answers on this topic
FullStory
FullStory is the only platform that we've trusted to give us solid reporting and recording for users. We do use Gainsight PX as well in order to track user flow, walkthrough/guides, and notifications. We love using FullStory and have been for the past four years!
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Scalability
Acoustic
No answers on this topic
FullStory
Full story was easy to scale with the growth of our teams and organisation
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Return on Investment
Acoustic
  • Provides context to developers - As with pretty much any programmer, they need context of user activity leading up to a problem in order for them to debug code. TeaLeaf does a great job of doing that. We can identify a problem in the code, search for a TeaLeaf (and Java application session) that has the problem in it and show the developers what the user was doing when the problem happened. This greatly speeds up the time to resolution.
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FullStory
  • Triage for front end bugs - FullStory can sometimes help you spot a bug in action much more quickly than trying to recreate it on your own
  • Observing customers use new features and understanding why a new feature may be performing better or worse than expected
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