What users are saying about
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47 Ratings
6 Ratings
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Score 8 out of 100

FullStory

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47 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Acoustic Tealeaf

Take a formal training class before diving in. It will benefit you greatly. I would suggest starting with an intermediate class if they have even a small understanding of the product beforehand.
Nick Wade | TrustRadius Reviewer

FullStory

We really like the ability to visually see what our users are doing on a day-to-day basis and what they've spent their time on. Some scenarios could raise an eyebrow or two if the user found out that we use FullStory and that we can see exactly what they've done on our platform.
Anonymous | TrustRadius Reviewer

Pros

Acoustic Tealeaf

  • Tealeaf is exceptionally useful for troubleshooting technical issues and investigating conversion problems. It gives you the ability to look at individual sessions, so that you can see exactly what steps the customer has taken to cause the problem. This way you can recreate errors, or determine if the layout of the site is confusing the customer and preventing sales.
  • Tealeaf allows you to create alerts to track specific problems. For example you can set an alert if the error handler on the site fires more than 5 times in 15 minutes, or if the completion rate of a specific process drops below a certain percentile. This lets your production support group get a jump on problems and gives them a chance to start working on a solution before the business users or the site help desk have reported the issue.
  • Tealeaf allows you to create reports and dashboards to track activities on your site. You can set these up to monitor sales, sign-ups, errors, traffic load, just about anything. You can arrange to have these reports sent by e-mail, so business users can be kept up to date on the status of the web site.
  • There are scorecards in Tealeaf that allow you to create reports to track a series of events. This let you see where people are falling out of a process so you can determine where customers are struggling and improve the customer experience.
  • It's possible to shadow-browse a customer's web session, allowing a help desk analyst to provide better customer service by seeing what the customer is seeing and following along with their session.
Sherri Kidner | TrustRadius Reviewer

FullStory

  • review the workflow of a user who has reported an issue to a support team
  • look into user sessions interacting with a particular feature to understand how they are using it
  • be notified of places in the system where people are "rage clicking" to identify issues/inefficiencies
Sarah Morgan | TrustRadius Reviewer

Cons

Acoustic Tealeaf

  • Loading sessions can take time or doesn't work smoothly.
  • Visual pages are missing in some sessions which can make it difficult to understand a certain user pain point.
  • Segmentation for complex user-facing websites could require initial coding.
Anonymous | TrustRadius Reviewer

FullStory

  • The main drawback that I am facing for the time being related to sessions.
  • It is hard to search for the right session, events inside a session and it would be tough if the session is more than hours.
  • It is based on CX now which less of an approach on quantitative product analysis and data export which limited the use of products. Need to make changes in these functionalities.
Tim Johnston | TrustRadius Reviewer

Likelihood to Renew

Acoustic Tealeaf

Acoustic Tealeaf 7.8
Based on 4 answers
Tealeaf is a highly demanding tool that can report just about any KPI one can think of. The reward can be great if one is willing to put the time and effort into building a comprehensive and organized event structure.
Anonymous | TrustRadius Reviewer

FullStory

FullStory 9.5
Based on 4 answers
We brought in FullStory to our platform to help and Support and Engineering team with diagnosing and troubleshooting our software but its use has grown internally and now our product and customer marketing teams have adopted it. They find it very useful to understand how customers use our product natively and how they "hack" it, this allows us to make changes to our product that we'd otherwise not have known about.
Anonymous | TrustRadius Reviewer

Support Rating

Acoustic Tealeaf

No score
No answers yet
No answers on this topic

FullStory

FullStory 8.4
Based on 12 answers
I have not needed to use FullStory's support, so I guess that's a good thing! There was only one time that I couldn't log into the FullStory app and I quickly contacted them, to which they responded that it was a known issue and that it would be up and running within a few hours (which it was).
Ephraim Mandel | TrustRadius Reviewer

Implementation Rating

Acoustic Tealeaf

No score
No answers yet
No answers on this topic

FullStory

FullStory 8.5
Based on 2 answers
The implementation was a simple and fast. Our organization started to using this product from day 1, right after all the neccessary things for integration was added to the website.
Oleksandr Torlo | TrustRadius Reviewer

Alternatives Considered

Acoustic Tealeaf

No answers on this topic

FullStory

I chose Heap and Tableau as two potential competitors because these provide a similar type of insight (how are customers experiencing your app) but from a different angle. In general I find the large scale, less personal data from these type of analytics vendors to be more actionable than what I get from FullStory, but there are times when the session-level insight of FullStory is valuable.
Thomas Knight | TrustRadius Reviewer

Return on Investment

Acoustic Tealeaf

  • Provides context to developers - As with pretty much any programmer, they need context of user activity leading up to a problem in order for them to debug code. TeaLeaf does a great job of doing that. We can identify a problem in the code, search for a TeaLeaf (and Java application session) that has the problem in it and show the developers what the user was doing when the problem happened. This greatly speeds up the time to resolution.
Nick Wade | TrustRadius Reviewer

FullStory

  • While difficult to quantify in some sense, it's pretty obvious that FullStory is a huge timesaver for one. On the customer servicing side, it allows our representatives to more quickly identify customer service issues rather than going around in circles with customers on the phone.
  • FullStory allows engineering to easily identify site errors so that they can be addresses. Many of these would potentially go unseen without an alternative.
  • Funnel analysis allows growth hacking teams to identify friction points, so they can more quickly iterate on user flows.
Frank Ramirez | TrustRadius Reviewer

Pricing Details

Acoustic Tealeaf

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acoustic Tealeaf Editions & Modules

Additional Pricing Details

FullStory

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

FullStory Editions & Modules

Edition
Free$0.00
BusinessContact Sales
EnterpriseContact Sales
    Additional Pricing Details

    Add comparison