What users are saying about
53 Ratings
3 Ratings
53 Ratings
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Score 6.4 out of 100
3 Ratings
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Score 4.9 out of 100

Likelihood to Recommend

Act! CRM

Swiftpage [ACT!] is
robust in nature and a manageable solution available for use as a powerful
marketing tool. It is compiled of a lot of exceptional services with the best
contact and customer management tool. Support needs a lot of attention, as it
needs to be changed and they must have to be more responsive and helpful to
become the best in the market.
Magreat Wilson | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Act! CRM
Oncontact
5.1
Customer data management / contact management
Act! CRM
Oncontact
4.9
Workflow management
Act! CRM
Oncontact
4.4
Territory management
Act! CRM
Oncontact
4.9
Opportunity management
Act! CRM
Oncontact
5.4
Integration with email client (e.g., Outlook or Gmail)
Act! CRM
Oncontact
9.0
Contract management
Act! CRM
Oncontact
3.9
Quote & order management
Act! CRM
Oncontact
3.9
Interaction tracking
Act! CRM
Oncontact
4.4
Channel / partner relationship management
Act! CRM
Oncontact
4.9

Customer Service & Support

Act! CRM
Oncontact
3.6
Case management
Act! CRM
Oncontact
5.4
Call center management
Act! CRM
Oncontact
4.4
Help desk management
Act! CRM
Oncontact
1.0

Marketing Automation

Act! CRM
Oncontact
8.5
Lead management
Act! CRM
Oncontact
8.0
Email marketing
Act! CRM
Oncontact
9.0

CRM Project Management

Act! CRM
Oncontact
9.0
Task management
Act! CRM
Oncontact
9.0
Reporting
Act! CRM
Oncontact
9.0

CRM Reporting & Analytics

Act! CRM
Oncontact
8.7
Forecasting
Act! CRM
Oncontact
9.0
Pipeline visualization
Act! CRM
Oncontact
8.0
Customizable reports
Act! CRM
Oncontact
9.0

Customization

Act! CRM
Oncontact
4.9
Custom fields
Act! CRM
Oncontact
4.4
Custom objects
Act! CRM
Oncontact
4.4
Scripting environment
Act! CRM
Oncontact
3.9
API for custom integration
Act! CRM
Oncontact
7.0

Security

Act! CRM
Oncontact
10.0
Single sign-on capability
Act! CRM
Oncontact
10.0
Role-based user permissions
Act! CRM
Oncontact
10.0

Social CRM

Act! CRM
Oncontact
7.0
Social data
Act! CRM
Oncontact
7.0
Social engagement
Act! CRM
Oncontact
7.0

Integrations with 3rd-party Software

Act! CRM
Oncontact
7.0
Marketing automation
Act! CRM
Oncontact
7.0

Platform

Act! CRM
Oncontact
8.0
Mobile access
Act! CRM
Oncontact
8.0

Pros

Act! CRM

  • Lots of fields for adapting the software to your own requirements.
  • Excellent tracking of activities/details in sales pipeline process.
  • Excellent robust reporting to provide a very clear picture of prospecting activities.
  • Tightly integrated with Sage Quantum accounting software to avoid double entry of prospect details into Customer/Sales module.
Laurence Sarner | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

Act! CRM

  • Social Integration: The tool has a basic feed for LinkedIn information to feed into the system. The infusion of more Social Selling "signals" and "feeds" would be very helpful to instill more social selling into the framework.
  • Account vs. Contact: If you are a company which works to B to B rather than B to C there is a still a bit of cumbersome way to handle "joining" accounts and contacts through links. It is better with 16.1 release but still it's a "contact" centric solution which is great for some business relationships like realtors, insurance, & financial services etc.
Anonymous | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

Act! CRM

Act! CRM 1.0
Based on 2 answers
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Anonymous | TrustRadius Reviewer

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Usability

Act! CRM

Act! CRM 1.3
Based on 4 answers
ACT follows the basic rules you would expect for this type of software, but actually doing anything sophisticated with it is near impossible without assistance or training. Unless you use it regularly it is difficult to use. I wouldn't recommend it unless you have internal IT support and it will be used regularly.
Anonymous | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Support Rating

Act! CRM

Act! CRM 5.2
Based on 14 answers
Following a few interactions with support staff over the phone where we failed to correct the issues we were calling about, we ended up going back to the consultant who we purchased the software through and continued to use her for support rather than call Swiftpage ACT! directly. Our consultant was much more helpful in finding and correcting our issues.
Anonymous | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Implementation Rating

Act! CRM

Act! CRM 1.0
Based on 3 answers
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Terry Kungel | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Alternatives Considered

Act! CRM

Although other CRM's like HubSpot offer a free solution, I found that it didn't give much and the add-ons were very expensive. Many other companies have interfaces that are clunky or hard to understand. Also I found that many just offer way too many features that we would never use that just made it more difficult to use what we needed. The customized options are just way to expensive for the simplistic offering we need. Swiftpage ACT! just provides a solution that works for us.
John Hamel | TrustRadius Reviewer

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

Act! CRM

  • ACT! pays for itself by keeping me organized.
  • I don't have to remember to contact a prospect, ACT! remembers for me, letting me schedule follow ups for a date and time that works for me. That means greater sales success.
  • ACT! enables me to search for information as well as contacts.
Mary Westheimer | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Pricing Details

Act! CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Act! CRM Editions & Modules

On-premise Edition
Act! Premium - Basic$37.501
Select - Extra Features$791
Complete - Extra Features$1991
Advanced - Extra Features$3991
  1. per user, per month (billed annually)
SaaS Edition
Essentials$221
Standard$401
Expert$551
  1. per user, per month
Additional Pricing Details
For SaaS version, discount available for annual subscription.

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Act! CRM
6.0
Oncontact
4.9

Likelihood to Renew

Act! CRM
1.0
Oncontact
10.0

Usability

Act! CRM
1.3
Oncontact

Support Rating

Act! CRM
5.2
Oncontact

Implementation Rating

Act! CRM
1.0
Oncontact

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