What users are saying about
24 Ratings
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Top Rated
215 Ratings
24 Ratings
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Score 7.5 out of 101

ConnectWise Manage

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Top Rated
215 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Likelihood to Recommend

ActiveCollab

Scenarios where ActiveCollab works well1) ActiveCollab works well for small teams specifically T&M teams.Its invoicing feature is unique & can make your life easy.2) It is very easy to use & posses good range of filters like on the task list, we can drag/drop tasks, Filter by assignee's,
tasks lists, due dates, or completed tasks. 3) It has some simple but awesome features like when you're in
the middle of writing something i.e a comment on story and get interrupted,
it retains what you wrote.4) It allows you to tag team members in threads of comments to grab their attention, its really needed when teams are distributed. Thus helping team members to collaborate easily & stay on same page.5) It integrates pretty well with other web apps like quickbooks , Slack, Trello, HubSpot, Zapier etcScenarios where ActiveCollab did not work well1) Tasks can not have multiple assignee's here so if two members are working on same task it did not allow you to reflect that.2) Sorting capability is not their under invoicing3) It did not work well for larger teams4) Search option is not very detailed & you may end up wasting lot of time searching one particular bug or issue.












Sourav Singla ,Safe Agilist, CSP,  ICP-ACC, CSM, CSPO, SSM, LSSG profile photo

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway profile photo

Feature Rating Comparison

Project Management

ActiveCollab
7.2
ConnectWise Manage
Task Management
ActiveCollab
8.8
ConnectWise Manage
Resource Management
ActiveCollab
7.3
ConnectWise Manage
Gantt Charts
ActiveCollab
5.8
ConnectWise Manage
Scheduling
ActiveCollab
6.6
ConnectWise Manage
Workflow Automation
ActiveCollab
7.0
ConnectWise Manage
Team Collaboration
ActiveCollab
8.4
ConnectWise Manage
Support for Agile Methodology
ActiveCollab
6.8
ConnectWise Manage
Support for Waterfall Methodology
ActiveCollab
7.0
ConnectWise Manage
Document Management
ActiveCollab
9.0
ConnectWise Manage
Email integration
ActiveCollab
8.0
ConnectWise Manage
Mobile Access
ActiveCollab
6.6
ConnectWise Manage
Timesheet Tracking
ActiveCollab
8.5
ConnectWise Manage
Change request and Case Management
ActiveCollab
4.9
ConnectWise Manage
Budget and Expense Management
ActiveCollab
6.8
ConnectWise Manage

Professional Services Automation

ActiveCollab
5.9
ConnectWise Manage
Quotes/estimates
ActiveCollab
5.3
ConnectWise Manage
Invoicing
ActiveCollab
5.8
ConnectWise Manage
Project & financial reporting
ActiveCollab
7.8
ConnectWise Manage
Integration with accounting software
ActiveCollab
4.8
ConnectWise Manage

Incident and problem management

ActiveCollab
ConnectWise Manage
7.0
Organize and prioritize service tickets
ActiveCollab
ConnectWise Manage
8.3
Expert directory
ActiveCollab
ConnectWise Manage
6.0
Subscription-based notifications
ActiveCollab
ConnectWise Manage
5.6
ITSM collaboration and documentation
ActiveCollab
ConnectWise Manage
5.5
Ticket creation and submission
ActiveCollab
ConnectWise Manage
8.3
Ticket response
ActiveCollab
ConnectWise Manage
8.6

Self Help Community

ActiveCollab
ConnectWise Manage
6.6
External knowledge base
ActiveCollab
ConnectWise Manage
6.8
Internal knowledge base
ActiveCollab
ConnectWise Manage
6.4

Multi-Channel Help

ActiveCollab
ConnectWise Manage
6.4
Customer portal
ActiveCollab
ConnectWise Manage
6.0
IVR
ActiveCollab
ConnectWise Manage
5.2
Social integration
ActiveCollab
ConnectWise Manage
5.8
Email support
ActiveCollab
ConnectWise Manage
7.1
Help Desk CRM integration
ActiveCollab
ConnectWise Manage
8.1

Pros

ActiveCollab

  • Great for project and task assignments, project workflow and communications.
  • Solid web-based platform that doesn't require software downloads, also includes great mobile platform.
  • Great reporting tools for managing billing, estimating, project workflow and other essential project details.
  • Allows for both the agency and its clients to interact on a single platform using role-specific permissions.
Jorden Beatty profile photo

ConnectWise Manage

  • Service Desk, Ticket Management and Closed loop communication is perhaps its best features.
  • We are also pleased with the integration between Sell and Manage. It provides a seamless way to streamline the sales process.
  • The Integration with Automate and Control, specifically the one-click launching once a configuration has been attached.
Sebastian Abbinanti profile photo

Cons

ActiveCollab

  • Search functionality - The search functionality is not so promising and I'm unable to find the tasks/items that I need even though I use the keywords that are in the ticket/comments -- Definitely something that needs to be improved.
  • No snooze functionality for tasks - If you work on multiple projects and deal with large number of tasks/tickets then things can get messy in your "workspace." An easy feature that can resolve this is to add snooze functionality. That way users can snooze tasks and optimize their workspace until when they really need to work on the task.
  • No ability to color code tasks - I'm a visual person and deal with a large number of tasks on ActiveCollab. Seeing my huge pile of tasks in the same color makes me lose track of things and slows me down. It would be very helpful for me if task color coding was added to Active Collab -- I'm sure there are others out there who benefit from this feature, too!
Ali Zakeri profile photo

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti profile photo

Likelihood to Renew

ActiveCollab

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 9.7
Based on 23 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins profile photo

Usability

ActiveCollab

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.0
Based on 15 answers
CW for the most part is a good comprehensive product to manage our client data and billing. However, we find bugs in the system and some we can't seem to get solid answers on. The webinars and training modules are not as user friendly and clear as needed for novice users. It is obvious that the presenters know the product but often assume the client knows what they are referring to and not clarifying. With that said, I recently worked with a Solution Strategist that was wonderful and we hope to use his services in the near future to move us forward.
JoAnn Larsen profile photo

Reliability and Availability

ActiveCollab

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
The CW PSA is extremely stable and has very little incident of needing reboots or the like.
David Pavuk profile photo

Performance

ActiveCollab

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Overall, I love CW Manage. I think it is a great platform, but nothing is learned from saying "You're great!" So I will share 2 issues where I think improvement can be made.1. There are times where service requests are closed inappropriately without explanation or warning which can be frustrating. I have learned that I must work extra hard to manage my open issues to ensure that they don't just disappear without resolution.2. I recently found that I had mistakenly been charged $50 a month for a year for services I did not have. When I brought this to CW's attention, I was quickly given a credit memo and an apology, which was nice, but it was still annoying
Wes Jensen profile photo

Support

ActiveCollab

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 5.1
Based on 11 answers
We give up on our support requests frequently because more often than not they seem to end up in the black hole of development, and we have to build some kind of work around for an element that we are paying for.
Shael Risman profile photo

Online Training

ActiveCollab

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 6.3
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green profile photo

Implementation

ActiveCollab

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 7.0
Based on 2 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins profile photo

Alternatives Considered

ActiveCollab

Certainly, each of them has a particular advantage, which in the end makes it unique. ActiveCollab also belongs to a group of platforms created to be represented in particular, its way of project management is superior to JIRA or Trello. With this software, the work is more controlled and organized.
Daniel Pacheco profile photo

ConnectWise Manage

ConnectWise Manage is a far superior product to Salesforce and to Autotask in many ways. First, neither has the ability to integrate with other software programs like ConnectWise does. This integration makes working with Connectwise so much easier, as we do not have to duplicate our efforts in two or three different systems; they simply flow one into the other. Secondly, ConnectWise has the client concept of "Cradle to Death." In other words, ConnectWise handles the client from inception as a marketing lead to on-boarding to project management to billing to departure, if that be the case. The other two CRMs that I used did not go to the level of detail that ConnectWise does nor from such a depth perspective. Connectwise is continuously working to improve its product and add new features to make it better. My experience with the others was not in that vein.
Dean Lause profile photo

Scalability

ActiveCollab

No score
No answers yet
No answers on this topic

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague profile photo

Return on Investment

ActiveCollab

  • ActiveCollab allowed me to get rid of spreadsheets and physical reports that always take away a lot of time.
  • The automation of the management processes of the company is fantastic thanks to ActiveCollab.
  • The whole team has focused more on the execution of its activities.
Daniel Pacheco profile photo

ConnectWise Manage

  • We have implemented very specific service boards to be able to apply different SLAs. This has given us more insight into our SLA performance and the profitability of our managed agreements.
  • We have recently begun entering our SOPs into ConnectWise as standard templates. This allows us to insure quality and train younger staff.
  • The cloud console application was an additional cost, but given the difficulty in manually reconciling the CSP licenses and billing, it has helped us insure that we are capturing all possible revenue for Office 365.
Greg Hardy profile photo

Pricing Details

ActiveCollab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$6.25*

* per member, per month, annual billing

ActiveCollab Editions & Modules

On-premise Edition
Self-Hosted Plan$9991
  1. license
SaaS Edition
Member annually6.251
Addition - Get Paid Bundle Annually$31
Addition - Get Paid Bundle Monthly$42
Member monthly$72
  1. per member, per month, annual billing
  2. per member, per month, monthly billing
Additional Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Manage Editions & Modules

Additional Pricing Details

Add comparison