What users are saying about
34 Ratings
Top Rated
345 Ratings
34 Ratings
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Score 8.6 out of 100
Top Rated
345 Ratings
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Score 8 out of 100

Feature Set Ratings

    Project Management

    7.4

    ActiveCollab

    74%

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    ActiveCollab ranks higher in 14/14 features

    Task Management

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Resource Management

    7.0
    70%
    7 Ratings
    N/A
    0 Ratings

    Gantt Charts

    8.8
    88%
    6 Ratings
    N/A
    0 Ratings

    Scheduling

    6.3
    63%
    10 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Team Collaboration

    8.0
    80%
    12 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    7.0
    70%
    7 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Document Management

    8.1
    81%
    7 Ratings
    N/A
    0 Ratings

    Email integration

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Mobile Access

    3.0
    30%
    9 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    9.9
    99%
    8 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.8
    88%
    7 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    5.9
    59%
    6 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.5

    ActiveCollab

    75%

    ConnectWise Manage

    Feature Set Not Supported
    N/A
    ActiveCollab ranks higher in 4/4 features

    Quotes/estimates

    6.9
    69%
    7 Ratings
    N/A
    0 Ratings

    Invoicing

    6.9
    69%
    6 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.4
    84%
    6 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Incident and problem management

    ActiveCollab

    Feature Set Not Supported
    N/A
    8.0

    ConnectWise Manage

    80%
    ConnectWise Manage ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.2
    82%
    79 Ratings

    Expert directory

    N/A
    0 Ratings
    7.5
    75%
    45 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.7
    77%
    52 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.1
    81%
    59 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    8.0
    80%
    79 Ratings

    Ticket response

    N/A
    0 Ratings
    8.3
    83%
    78 Ratings

    Self Help Community

    ActiveCollab

    Feature Set Not Supported
    N/A
    7.9

    ConnectWise Manage

    79%
    ConnectWise Manage ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.4
    84%
    60 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    7.4
    74%
    70 Ratings

    Multi-Channel Help

    ActiveCollab

    Feature Set Not Supported
    N/A
    7.8

    ConnectWise Manage

    78%
    ConnectWise Manage ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    7.3
    73%
    71 Ratings

    IVR

    N/A
    0 Ratings
    9.0
    90%
    18 Ratings

    Social integration

    N/A
    0 Ratings
    7.4
    74%
    25 Ratings

    Email support

    N/A
    0 Ratings
    7.9
    79%
    71 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    7.5
    75%
    67 Ratings

    Attribute Ratings

    • ActiveCollab is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.0

    ActiveCollab

    80%
    12 Ratings
    7.4

    ConnectWise Manage

    74%
    110 Ratings

    Likelihood to Renew

    ActiveCollab

    N/A
    0 Ratings
    5.0

    ConnectWise Manage

    50%
    25 Ratings

    Usability

    ActiveCollab

    N/A
    0 Ratings
    5.8

    ConnectWise Manage

    58%
    25 Ratings

    Availability

    ActiveCollab

    N/A
    0 Ratings
    8.0

    ConnectWise Manage

    80%
    7 Ratings

    Performance

    ActiveCollab

    N/A
    0 Ratings
    1.0

    ConnectWise Manage

    10%
    13 Ratings

    Support Rating

    7.1

    ActiveCollab

    71%
    6 Ratings
    4.7

    ConnectWise Manage

    47%
    32 Ratings

    Online Training

    ActiveCollab

    N/A
    0 Ratings
    5.0

    ConnectWise Manage

    50%
    8 Ratings

    Implementation Rating

    ActiveCollab

    N/A
    0 Ratings
    1.0

    ConnectWise Manage

    10%
    8 Ratings

    Configurability

    ActiveCollab

    N/A
    0 Ratings
    1.0

    ConnectWise Manage

    10%
    1 Rating

    Ease of integration

    ActiveCollab

    N/A
    0 Ratings
    1.0

    ConnectWise Manage

    10%
    2 Ratings

    Product Scalability

    ActiveCollab

    N/A
    0 Ratings
    1.0

    ConnectWise Manage

    10%
    7 Ratings

    Vendor post-sale

    ActiveCollab

    N/A
    0 Ratings
    1.0

    ConnectWise Manage

    10%
    1 Rating

    Vendor pre-sale

    ActiveCollab

    N/A
    0 Ratings
    10.0

    ConnectWise Manage

    100%
    1 Rating

    Likelihood to Recommend

    ActiveCollab

    Scenarios where ActiveCollab works well 1) ActiveCollab works well for small teams specifically T&M teams.Its invoicing feature is unique & can make your life easy. 2) It is very easy to use & posses good range of filters like on the task list, we can drag/drop tasks, Filter by assignee's,
    tasks lists, due dates, or completed tasks. 3) It has some simple but awesome features like when you're in
    the middle of writing something i.e a comment on story and get interrupted,
    it retains what you wrote. 4) It allows you to tag team members in threads of comments to grab their attention, its really needed when teams are distributed. Thus helping team members to collaborate easily & stay on same page. 5) It integrates pretty well with other web apps like quickbooks , Slack, Trello, HubSpot, Zapier etc Scenarios where ActiveCollab did not work well 1) Tasks can not have multiple assignee's here so if two members are working on same task it did not allow you to reflect that. 2) Sorting capability is not their under invoicing 3) It did not work well for larger teams 4) Search option is not very detailed & you may end up wasting lot of time searching one particular bug or issue.












    Read full review

    ConnectWise

    I really enjoy ConnectWise, it is a massive step forward. The ability to see all departments working towards the same goal and having full visibility on account activity is massive to our business. Only some small tweaks would go a long way to making this even easier for sales managers to keep tabs on active prospects and lead generation.
    Read full review

    Pros

    ActiveCollab

    • Great for project and task assignments, project workflow and communications.
    • Solid web-based platform that doesn't require software downloads, also includes great mobile platform.
    • Great reporting tools for managing billing, estimating, project workflow and other essential project details.
    • Allows for both the agency and its clients to interact on a single platform using role-specific permissions.
    Read full review

    ConnectWise

    • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
    • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
    Read full review

    Cons

    ActiveCollab

    • Does not maintain default categories for tasks
    • Makes information difficult to share with others not on AC
    • Relies on other people to track their time correctly in categories for estimates
    • Mobile app is very hard to use and not user-friendly if you are working with multiple projects
    Read full review

    ConnectWise

    • I will say the calendar option needs a little bit of work.
    • A calendar that looks more like lets say a Google Calendar would a nice feature.
    • Better Knowledge base section.
    • We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
    • Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
    • A better layout for reporting would also be something good to have.
    • The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
    Read full review

    Pricing Details

    ActiveCollab

    Starting Price

    $7 per member/per month

    Editions & Modules

    ActiveCollab editions and modules pricing
    EditionModules
    Self-Hosted Plan$999.001
    ActiveCollab Project Management$7.002

    Footnotes

    1. license
    2. per member/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $6.25

    Additional Details

    ConnectWise Manage

    Starting Price

    $35 Per Tech Per Month

    Editions & Modules

    ConnectWise Manage editions and modules pricing
    EditionModules
    Subscription$35.001

    Footnotes

    1. Per Tech Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    ActiveCollab

    No answers on this topic

    ConnectWise

    ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
    Read full review

    Usability

    ActiveCollab

    No answers on this topic

    ConnectWise

    I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
    Read full review

    Reliability and Availability

    ActiveCollab

    No answers on this topic

    ConnectWise

    We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
    Read full review

    Performance

    ActiveCollab

    No answers on this topic

    ConnectWise

    Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
    Read full review

    Support Rating

    ActiveCollab

    We have not required support for ActiveCollab as it works pretty seamlessly. We didn't have any issues with using the platform or with any billing issues. The self-service aspect of the platform is robust and easy to navigate so we have not encountered any errors that required assistance from the support team.
    Read full review

    ConnectWise

    The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
    Read full review

    Online Training

    ActiveCollab

    No answers on this topic

    ConnectWise

    We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
    Read full review

    Implementation Rating

    ActiveCollab

    No answers on this topic

    ConnectWise

    Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
    Read full review

    Alternatives Considered

    ActiveCollab

    ActiveCollab is easier to use and simpler in its setup. It has the right mix of features and simplicity. It's also project-oriented which is important for our workflow. Other tools are often too task-oriented, making it hard to track projects. Overall, ActiveCollab has a great mix of simplicity with good features.
    Read full review

    ConnectWise

    We reviewed a lot more products than those listed above but in the end, we are told by our business mentors to just pick one and use it - everything has its learning curves. However, all of the other products we tried couldn't even come close to what Connectwise Manage could provide. The information is detailed and a great way to keep track of your techs, your inventory, your support tickets and so much more.
    Read full review

    Scalability

    ActiveCollab

    No answers on this topic

    ConnectWise

    ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
    Read full review

    Return on Investment

    ActiveCollab

    • Allows our team to stay organized and keep conversations on tasks.
    • The To-Do List email every morning helps me mentally prepare and know exactly what I should be doing as soon as I start work.
    • Powerful and useful integrations save lots of time (Google Drive, Slack, Dropbox, Zapier and more!).
    Read full review

    ConnectWise

    • At this stage in the game, we have been using the Connectwise Manage product for just one year. This basically means we're just getting out of the honeymoon part of the relationship and will now venture into getting our full value out of the software as we also begin to grow our business. We can't report on our ROI yet but we can't see ourselves living without a great PSA tool either.
    • The software has definitely enabled our projects manager to operate with more focus on the project itself, knowing that the finance details will be visible and closely scrutinized by the CFO prior to having an invoice or agreement created.
    Read full review

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