Acumatica vs. AspenOne Supply Chain Management

If they were looking for a little more sophistication out of the box from QuickBooks and we're not gonna do a lot of customizations at all that I think your system is fine if you're gonna customize it to operate in your unique environment, I think your system due to the upgrade process is highly complex to maintain long-term.

Good for large organizations but can be used across various industries from manufacturing to even medical. Also very Citrix publishing friendly to allow multiple users located anywhere to use AspenOne Supply Chain Management across the organization while consolidating their data in a centralized secure place. This ability to consolidate and centralize applications and data within the same facility makes migration, high availability in DR scenario easier to configure as well.

Incentivized

• We're excited on how it links everything together. So our current system, we have a hard time, if we're in a service ticket, being able to easily go back to an old service ticket of that customer and it's so many clicks away. And with the side panels we're very eager to be able to in the same screen click and have the information that we need.

Incentivized

• Provides a wealth of data and information interpreted across management and supply chain team located at various offices and plants globally
• Implementation was with relative ease with small dedicated team. Implementation time was also quick from launch to go-live in three business quarters.
• Excellent technical support from AspenOne and their tier support is knowledgeable on the product.
• Good bug fixes and quick support along with predictable update release schedule.

Incentivized

• Manufacturing suite. You have all the time. So for the Manufacturing edition, you're able to have negative issues that are unlimited and are not balanced into a job that needs to be improved. The mobile app itself for warehouse picking and management sets the default item to one. This is not how most warehouses that I've ever worked at operate. Bomb hierarchy and respectful of child elements. These are nitty gritty elements, but these are kind of down-and-dirty items that need to improve. But overall it's pretty good.

Incentivized

• While AspenOne Supply Chain Management generate a wealth of data and information, the ability to organize and create reports can be time consuming as well as steep learning curve.
• While incremental updates are predictable, AspenOne major version updates can be difficult to implement with wide user impact causing more downtime than we prefer.
• Report merge and legacy version conversion tools can be made easier to use with more GUI (graphical user interface) options and less command base as well as status progress graphic and confirmation of completion would be very helpful.

Incentivized

We aren’t going to switch at this point! It’s a great system and we are looking forward to realizing the full potential of the system once we can find a VAR who has a bench that can support us.

Incentivized

I give it an 8 because it is very intuitive and easy to use for day to day work. I find it more difficult to create general inquiries and financial statements than it seems that it should be. It's not very intuitive in those areas.

It's always available.

there have been some performance issues

Incentivized

We used Acumatica Support directly for the first year or so. Overall it's pretty good, but sometimes the support staff wasn't educated on the customizations we had, nor was I as the Customer as I couldn't remember which things were customized and which things were out of the box, so when there was an error, there were some misunderstandings.

Incentivized

It was on General Inquiries and it's just a complex topic.

They taught us the basics and we were able to be pretty self sufficient on the day-to-day operations.

I'd say the partner selection is critically important. I think the software is very easy to implement. It's very customizable to your business. Finding a partner that will work with you to understand your business and your needs is the critical piece to make sure that the system goes along with it.

Incentivized

Well, we decided to go with Acumatica and I believe it was a really good decision. The VAR was a big part of that as well because of their insights and knowledge, but I just felt Acumatica was the right fit for us in size and it had the capabilities we needed, but it also wasn't overkill.

Incentivized

AspenOne Supply Chain Management was a cheaper alternative to SAP HANA and while as not feature-ful and not as easy to integrate with SAP data, the interface was easy enough to configure without the need for HANA. It was also easier and quicker to deploy and implement which alleviated our business pain point. It's like an old saying the best software is the one you can use, now! Our management and supply chain team members have been happy with the product and very few complaints arise from the production usage or performance.

Incentivized

No, annual invoices are fine. I do like that unlimited users are included.

From my understanding, the P.O. module is not very robust, at least the last time I inquired about it. At the time, it had a one-to-one match, with one invoice for one P.O. and that isn't practical for many businesses. I don't believe it would be an easy system to use for sending out invoices, if we had thousands of retail utility customers. We do a small number of invoices because we sell wholesale power, not retail, so we only Invoice the municipality. Not each utility customer.

They are very responsive and knowledgeable about the product. If the rep doesn't have the ability to solve the issue, they quickly get someone else involved to assist us.

• Positive impact. Customers had no problems getting their products during the implementation process and this location still grew 10% this year. So, it's enabled us to handle more with less steps and also with less people. Even though we didn't need to let anyone go, we were able to divert those resources to things that help generate revenue or to handle more orders.

Incentivized

• We needed AspenOne Supply Chain Management quickly back in 2013 since our biggest pain point was tracking movement of products and ability for multiple departments and locations to access the information to complete their responsibilities within the organization. Was able to successfully implement in three quarters for go-live.
• Since our initiation implementation our two major version upgrades did not go as smooth as we would like causing downtime of user access and the system does not have flexibility to run previous version while upgrading to new version. Upgrade path needs to improve to minimize downtime.
• The business reported quick ROI of better than expected results and the software paid for itself in under three years which beats projection.
• Centralized implementation makes disaster recovery (DR) configuration easier to manage.

Incentivized