What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

ChannelAdvisor

12 Ratings
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The key question to a client would be to ask if they want to be able to do their own web site site maintenance without the need of software. The added benefit of the CMS is that it also comes with the CRM, e-Mail campaign capabilities, reporting and much more.
Jeff French profile photo

ChannelAdvisor

It is well suited for anyone trying to sell their products across multiple marketplaces and websites. It helps cut down on employees and automate tasks that could take a person hours.

It is not well suited if you are only selling on your own website as it is really intended to be used for marketplaces.
MATTHEW MITCHELL profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
ChannelAdvisor
WYSIWYG email editor
Adobe Business Catalyst
2.7
ChannelAdvisor
Dynamic content
Adobe Business Catalyst
8.9
ChannelAdvisor
Ability to test dynamic content
Adobe Business Catalyst
7.3
ChannelAdvisor
Landing pages
Adobe Business Catalyst
6.6
ChannelAdvisor
A/B testing
Adobe Business Catalyst
7.0
ChannelAdvisor
Mobile optimization
Adobe Business Catalyst
8.0
ChannelAdvisor
Email deliverability
Adobe Business Catalyst
8.2
ChannelAdvisor
List management
Adobe Business Catalyst
3.3
ChannelAdvisor
Triggered drip sequences
Adobe Business Catalyst
6.8
ChannelAdvisor

Lead Management

Adobe Business Catalyst
1.9
ChannelAdvisor
Lead nurturing
Adobe Business Catalyst
1.9
ChannelAdvisor
Lead scoring and grading
Adobe Business Catalyst
2.3
ChannelAdvisor
Data quality management
Adobe Business Catalyst
1.5
ChannelAdvisor
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
ChannelAdvisor

Campaign Management

Adobe Business Catalyst
2.5
ChannelAdvisor
Calendaring
Adobe Business Catalyst
2.6
ChannelAdvisor
Event/webinar marketing
Adobe Business Catalyst
2.4
ChannelAdvisor

Social Media Marketing

Adobe Business Catalyst
8.2
ChannelAdvisor
Social sharing and campaigns
Adobe Business Catalyst
7.8
ChannelAdvisor
Social profile integration
Adobe Business Catalyst
8.6
ChannelAdvisor

Reporting & Analytics

Adobe Business Catalyst
7.1
ChannelAdvisor
Dashboards
Adobe Business Catalyst
8.1
ChannelAdvisor
Standard reports
Adobe Business Catalyst
7.1
ChannelAdvisor
Custom reports
Adobe Business Catalyst
6.2
ChannelAdvisor

Platform & Infrastructure

Adobe Business Catalyst
6.3
ChannelAdvisor
API
Adobe Business Catalyst
6.6
ChannelAdvisor
Role-based workflow & approvals
Adobe Business Catalyst
7.1
ChannelAdvisor
Customizability
Adobe Business Catalyst
6.1
ChannelAdvisor
Integration with Salesforce.com
Adobe Business Catalyst
5.5
ChannelAdvisor

Online Storefront

Adobe Business Catalyst
ChannelAdvisor
8.8
Product catalog & listings
Adobe Business Catalyst
ChannelAdvisor
10.0
Product management
Adobe Business Catalyst
ChannelAdvisor
9.0
Bulk product upload
Adobe Business Catalyst
ChannelAdvisor
9.0
Product variations
Adobe Business Catalyst
ChannelAdvisor
7.0

eCommerce Marketing

Adobe Business Catalyst
ChannelAdvisor
6.0
Promotions & discounts
Adobe Business Catalyst
ChannelAdvisor
6.0

eCommerce Business Management

Adobe Business Catalyst
ChannelAdvisor
8.0
Multi-site management
Adobe Business Catalyst
ChannelAdvisor
8.1
Order processing
Adobe Business Catalyst
ChannelAdvisor
7.0
Inventory management
Adobe Business Catalyst
ChannelAdvisor
9.0
Shipping
Adobe Business Catalyst
ChannelAdvisor
8.0

Pros

  • BC has excellent integration of features that allow for end to end reporting
  • BC is flexible and adaptable through web apps and integrated modules
  • BC offers multi-level customization that can be done efficiently in several ways
Kristi Millsap, MBA profile photo
  • Scales very well - able to handle thousands of product listings with no lag.
  • Constantly implementing new marketplaces.
  • Stays up to date with all changes to marketplace templates and SEM revisions.
No photo available

Cons

  • I wish tech support would address issues with scripts, style sheets.
  • It would be very helpful if B.C. partners were notified about improvements, maintenance schedule, etc. instead of spending time researching.
Nancy Sheridan profile photo
  • Customer Support: Unfortunately ChannelAdvisor does not currently provide a phone number for their support team. Everything is done strictly through email. While you can submit support tickets with "urgent" or "high priority" settings, response is almost always a little lackadaisical. It would amazing if they had a direct line to call or chat feature to make solving technical issues more efficient.
  • Training/Strategy Resources: Don't get me wrong, ChannelAdvisor provides plenty of resources to educate users on its platform. It may be personal preference, but the organizational layout seems a little outdated and not as easy-to-navigate as its normal user interface.
  • Optimization History Log: Battling feed errors in ChannelAdvisor tends to happen a lot. It would be great to have some sort of change history log for users to reference when optimizing feeds. In my experience, it's tough to pinpoint which changes in particular actually solved or caused an issue to occur.
Taylor Amon profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
We don't think twice about working with Business Catalyst. This all-in-one platform allows us to efficiently run our web agency by deploying powerful web solutions to our clients that they can maintain and manage themselves. We spend less time developing and supporting our clients which allows us to focus on their business goals and marketing initiatives to help grow their business.
Scott Shefler profile photo
ChannelAdvisor7.0
Based on 3 answers
Only reason I would renew is because everything is live and working on the system. If I were the company owner I would build my own e-commerce site as a stand-alone site and migrate away from ChannelAdvisor ASAP.
No photo available

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
ChannelAdvisor8.0
Based on 1 answer
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell profile photo

Alternatives Considered

We prefer Adobe Business Catalyst over WordPress. Adobe Business Catalyst websites are more secure and you don't have to update plug-ins. Saving our clients in cost over time.
Debra Scarpa profile photo
I have no experience with any other products so I honestly cannot say. What I do know is that most fortune 100 companies in ecommerce use ChannelAdvisor and that speaks greatly for their product. They also have been around longer than any other vendor so I trust ChannelAdvisor's expertise above others.
MATTHEW MITCHELL profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • As someone who uses it on behalf of other clients, our ROI with BC is definitely positive. We needed a mid-range CMS without huge licensing costs to satisfy mid-range clients who have some dynamic needs but doesn't need the expense or liability of enterprise level products. Without it we would have lost possible customers or taken bigger hits on projects because of the costs involved with satisfying their mid-level needs
  • Our clients are all usually very positive about the BC platform and are able to use it themselves which lessens our Support time/cost.
  • To use the Web App element,. which we do on almost every site, you need to pay for the highest plan. This brings along with it many features most of our clients would never use. A more basic plan with that Web App capability would be a big improvement on our costs.
John Reitz profile photo
  • Labor savings of at least several FTEs.
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ChannelAdvisor

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details