What users are saying about
Top Rated
1028 Ratings
176 Ratings
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Score 8.2 out of 100
Top Rated
1028 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Adobe Experience Manager

Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.
Anonymous | TrustRadius Reviewer

Confluence

Confluence is very good in situations where you need to share with the customer what are your instructions and procedures to resolve a specific problem. When asked, you only need to send him the knowledge-base article as a proof of work. We also use it to share this kind of information with the overseas team, as we are in a country and some of our coworkers live in another country far away.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Adobe Experience Manager
8.4
Confluence
Role-based user permissions
Adobe Experience Manager
8.4
Confluence

Platform & Infrastructure

Adobe Experience Manager
8.0
Confluence
API
Adobe Experience Manager
7.8
Confluence
Internationalization / multi-language
Adobe Experience Manager
8.2
Confluence

Web Content Creation

Adobe Experience Manager
7.1
Confluence
WYSIWYG editor
Adobe Experience Manager
6.7
Confluence
Code quality / cleanliness
Adobe Experience Manager
6.9
Confluence
Admin section
Adobe Experience Manager
7.3
Confluence
Page templates
Adobe Experience Manager
7.4
Confluence
Library of website themes
Adobe Experience Manager
7.0
Confluence
Mobile optimization / responsive design
Adobe Experience Manager
7.3
Confluence
Publishing workflow
Adobe Experience Manager
7.3
Confluence
Form generator
Adobe Experience Manager
7.0
Confluence

Web Content Management

Adobe Experience Manager
6.8
Confluence
Content taxonomy
Adobe Experience Manager
7.8
Confluence
SEO support
Adobe Experience Manager
6.3
Confluence
Bulk management
Adobe Experience Manager
6.8
Confluence
Availability / breadth of extensions
Adobe Experience Manager
6.4
Confluence
Community / comment management
Adobe Experience Manager
6.8
Confluence

Project Management

Adobe Experience Manager
Confluence
7.8
Task Management
Adobe Experience Manager
Confluence
8.4
Gantt Charts
Adobe Experience Manager
Confluence
7.9
Scheduling
Adobe Experience Manager
Confluence
7.1
Workflow Automation
Adobe Experience Manager
Confluence
7.7
Mobile Access
Adobe Experience Manager
Confluence
7.8
Search
Adobe Experience Manager
Confluence
8.0
Visual planning tools
Adobe Experience Manager
Confluence
7.9

Communication

Adobe Experience Manager
Confluence
8.1
Chat
Adobe Experience Manager
Confluence
6.4
Notifications
Adobe Experience Manager
Confluence
8.8
Discussions
Adobe Experience Manager
Confluence
8.4
Surveys
Adobe Experience Manager
Confluence
7.0
Internal knowledgebase
Adobe Experience Manager
Confluence
9.1
Integrates with GoToMeeting
Adobe Experience Manager
Confluence
6.0
Integrates with Gmail and Google Hangouts
Adobe Experience Manager
Confluence
9.3
Integrates with Outlook
Adobe Experience Manager
Confluence
9.6

File Sharing & Management

Adobe Experience Manager
Confluence
8.5
Versioning
Adobe Experience Manager
Confluence
8.9
Video files
Adobe Experience Manager
Confluence
7.8
Audio files
Adobe Experience Manager
Confluence
8.2
Document collaboration
Adobe Experience Manager
Confluence
9.1
Access control
Adobe Experience Manager
Confluence
9.0
Advanced security features
Adobe Experience Manager
Confluence
8.9
Integrates with Google Drive
Adobe Experience Manager
Confluence
7.8
Device sync
Adobe Experience Manager
Confluence
7.9

Pros

Adobe Experience Manager

  • Adobe Experience Manager keeps your content separate from your layout which allows for a lot of flexibility in how you display your content.
  • Adobe Experience Manager integrates really well with other Adobe products like Adobe Analytics.
  • Adobe Experience Manager 's drag and drop interface makes it fairly easy to utilize with minimal familiarity.
Tolulope Lawal | TrustRadius Reviewer

Confluence

  • Collaboration. Confluence allows our entire organization to collaborate together. Instead of storing files and documents in folders, Confluence stores the files including versions, allows comments and context to be added, assigns permissions, and tracks workflows all in one place.
  • Organization. Confluence is great at keeping everything organized. Assuming you set up your structure properly, it is easy to find your place in Confluence. Furthermore, the search engine allows you to search the entire instance for information.
  • Notification. Confluence sends email notifications when you are referenced by someone else, assigned a duty, or any change is made to a page or group that you are subscribed to.
Chris Snelling, CFA | TrustRadius Reviewer

Cons

Adobe Experience Manager

  • Upgrading and applying patches can be hit or miss - I recommend backups because of the potential to damage the existing infrastructure
  • Space management is an issue - every change or request takes up space that can be reclaimed, but only through a complicated procedure done through command prompts. There was no documentation for this on their site and we had to use a third party to create the procedure. It has to be run manually.
  • There isn't a good backup system, particularly one that can be scheduled to run reliably.
Diana Williams | TrustRadius Reviewer

Confluence

  • Atlassian is not intuitive for the user. Several of our staff who have not received training on the platform find that it is not user-friendly.
  • Posting on Atlassian can also take more time than expected due to the plethora of options available.
  • Atlassian Confluence does not always look the same in different internet browsers. In talking with a co-worker, he told me it works best on Chrome. My computer has IE and Chrome, so I have to be sure I am using Chrome when I log into Confluence.
Alexandria Alvarez Gerbasi | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano | TrustRadius Reviewer

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Usability

Adobe Experience Manager

Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund | TrustRadius Reviewer

Confluence

Confluence 8.5
Based on 9 answers
It's overall pretty straightforward and intuitive. You get a simple editing window that presents a live view of your formatted document, plus a toolbar for formatting options. If you're familiar with any word processing program (Google Docs, Word, etc) you should be able to master Confluence without much (if any) difficulty.
Sean Scott | TrustRadius Reviewer

Performance

Adobe Experience Manager

No score
No answers yet
No answers on this topic

Confluence

Confluence 9.8
Based on 4 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Support Rating

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
Anonymous | TrustRadius Reviewer

Confluence

Confluence 8.5
Based on 41 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer | TrustRadius Reviewer

Implementation Rating

Adobe Experience Manager

Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund | TrustRadius Reviewer

Confluence

Confluence 9.0
Based on 2 answers
No answer on this topic is available.

Alternatives Considered

Adobe Experience Manager

I think AEM is specific to the client's needs and is not necessarily comparable to all other platforms. However, when compared feature to feature I think AEM many times is a leader in the industry. While WordPress has progressed in the WYSIWYG interface it is not there still today and this is truly where AEM shines against all of the other CMS platforms.
Mike Plant | TrustRadius Reviewer

Confluence

For our needs, Confluence absolutely blew both SharePoint and Google Docs out of the water. We were able to get more granular security than with SharePoint while maintaining the collaborative tool sets found in both SharePoint and Google Docs. Additionally, the integration into tools we already had in place, rather than needing to jerry-rig a solution that would "work", was a critical deciding factor.
Brian Taylor | TrustRadius Reviewer

Return on Investment

Adobe Experience Manager

  • Our brand requires a high level of polish and crisp functionality. AEM provides that for us. We do look as good as possible and it reflects well on our brand.
  • We can product new pages rapidly with our modules and so we can keep our content fresh and relevant.
  • Our brand value has risen considerably since we polished our web properties with AEM.
Saren Sakurai | TrustRadius Reviewer

Confluence

  • Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
  • Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
  • Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Holly Wallace Nielsen | TrustRadius Reviewer

Pricing Details

Adobe Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager
8.0
Confluence
8.5

Likelihood to Renew

Adobe Experience Manager
9.0
Confluence
10.0

Usability

Adobe Experience Manager
10.0
Confluence
8.5

Reliability and Availability

Adobe Experience Manager
Confluence
10.0

Performance

Adobe Experience Manager
Confluence
9.8

Support Rating

Adobe Experience Manager
9.0
Confluence
8.5

Implementation Rating

Adobe Experience Manager
8.7
Confluence
9.0

Scalability

Adobe Experience Manager
Confluence
10.0

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