What users are saying about

Adobe Experience Manager

Top Rated
147 Ratings

ChurnZero

17 Ratings

Adobe Experience Manager

Top Rated
147 Ratings
Score 8 out of 101

ChurnZero

17 Ratings
Score 9.3 out of 101

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Likelihood to Recommend

Adobe Experience Manager

It is very well suited for large websites and clients with multiple properties where some data is shared. I would not recommend it for smaller websites as the overheard would be too much for small clients and basic websites.
Mike Plant profile photo

ChurnZero

When I first bought ChurnZero I thought that maybe it was only well-suited to companies that have a small-ish number of customers (say, under 300) but now that I've been using it for a year I don't agree with that assessment. I think it can handle scale well and I don't see us outgrowing it. If you only have one or two CSMs then it's probably not needed, but once you start trying to manage a team of CSMs and measure the health of their accounts, this tool becomes essential.
Heather Foeh profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.1
ChurnZero
8.7
Role-based user permissions
Adobe Experience Manager
8.1
ChurnZero
8.7

Platform & Infrastructure

Adobe Experience Manager
7.7
ChurnZero
8.5
API
Adobe Experience Manager
7.5
ChurnZero
8.4
Internationalization / multi-language
Adobe Experience Manager
7.9
ChurnZero
Integration with Salesforce.com
Adobe Experience Manager
ChurnZero
8.6

Web Content Creation

Adobe Experience Manager
7.1
ChurnZero
WYSIWYG editor
Adobe Experience Manager
8.3
ChurnZero
Code quality / cleanliness
Adobe Experience Manager
6.9
ChurnZero
Admin section
Adobe Experience Manager
7.2
ChurnZero
Page templates
Adobe Experience Manager
6.9
ChurnZero
Library of website themes
Adobe Experience Manager
5.8
ChurnZero
Mobile optimization / responsive design
Adobe Experience Manager
8.0
ChurnZero
Publishing workflow
Adobe Experience Manager
7.8
ChurnZero
Form generator
Adobe Experience Manager
6.0
ChurnZero

Web Content Management

Adobe Experience Manager
6.2
ChurnZero
Content taxonomy
Adobe Experience Manager
7.2
ChurnZero
SEO support
Adobe Experience Manager
6.9
ChurnZero
Bulk management
Adobe Experience Manager
5.4
ChurnZero
Availability / breadth of extensions
Adobe Experience Manager
6.5
ChurnZero
Community / comment management
Adobe Experience Manager
5.3
ChurnZero

Customer Data Extraction / Integration

Adobe Experience Manager
ChurnZero
8.5
Product usage
Adobe Experience Manager
ChurnZero
8.6
Help desk / support tickets
Adobe Experience Manager
ChurnZero
8.5

Customer Success Management

Adobe Experience Manager
ChurnZero
8.4
NPS surveys
Adobe Experience Manager
ChurnZero
8.2
Sponsor tracking
Adobe Experience Manager
ChurnZero
8.4
Customer profiles
Adobe Experience Manager
ChurnZero
8.7
Automated workflow
Adobe Experience Manager
ChurnZero
8.4
Internal collaboration
Adobe Experience Manager
ChurnZero
7.9
Customer health scoring
Adobe Experience Manager
ChurnZero
8.6
Customer segmentation
Adobe Experience Manager
ChurnZero
8.8

CSM Reporting & Analytics

Adobe Experience Manager
ChurnZero
8.6
Customer health trends
Adobe Experience Manager
ChurnZero
8.7
Engagement analytics
Adobe Experience Manager
ChurnZero
8.8
Dashboards
Adobe Experience Manager
ChurnZero
8.4

Pros

  • Manages web content with an intuitive WYSIWYG authoring experience.
  • Manages Digital Assets used by your website such as images, audio, documents, etc.
  • Creates an simple easy to use experience to generate web content. Centers all web content generation around the author.
Vagner Polund profile photo
  • The ChurnScore is very valuable and I like that it's easy to configure. We've made a few tweaks to it and it's become quite accurate at predicting potential churn.
  • Onboarding was smooth and easy and quite quick. We were using it within about 3 weeks.
  • Our customer success manager at ChurnZero has been very proactive with us in helping us use the product in deeper ways.
  • I really like the way Segments work - they're like sophisticated filters that help me home in on very specific groups of customers.
Heather Foeh profile photo

Cons

  • Steep learning curve for both Authors and Developers when it comes to customized components and workflows.
  • Development community is small and somewhat closed. It keeps growing with the years as CQ becomes more popular, which is a good thing.
  • Expensive, both to purchase, train and certify. This makes it harder to learn unless companies are willing to spend thousands on official training.
Fernando Galeano profile photo
  • Better insights / prediction engine that can detect anomalies.
  • Integration with external BI tools.
  • More in-app messaging options.
Sharon Peer profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
Adobe CQ has training classes that you can be in or watch to get a better understanding. They have some of the best customer support so if you run into any problems you can just contact them put a ticket in and they will fix it or work with you to fix the problem or issue you are running into.
No photo available
No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
ChurnZero8.2
Based on 1 answer
ChurnZero its pretty easy to use once you have received the proper training on the platform. Most of their features are very self-explanatory and you just need a few attempts and tries around the platform to master the usage of these features. Having someone who dedicated to this platform and dedicated to helping your team with it, is also key to success.
Pamela Castillo profile photo

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
ChurnZero9.1
Based on 1 answer
The support member Peter was very proactive in booking time when he felt that further explanation was required. He also took time to understand my issue and provided answers that I was not even aware of
Preston Lam profile photo

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I had no involvement in the selection process of Adobe Experience Manager, however, from a user experience point of view, I would recommend it over other CMS due to its ease of use, user friendliness, and clean appearance. You can look at the pages by listing, or by structure. This makes it so easy to find pages
Vanessa Suarez profile photo
I am familiar with AS400, Salesforce and other CRM software. Other alternatives no doubt satisfy needs. The main difference, and it is a big one, is it is as if ChurnZero completed a thorough analysis of all competitors and what those software providers do and do not do. They have what the others have, but better. Then, they have much more than the others have, filling a big gap in the market. One factor that I think this was easier for them to do this than more legacy systems, such as AS400, is that it was new and innovative with updated market information from the start. It did not involve a need to try and take where you are and without revamping everything, make it what they need it to be to be more comprehensive. As a result, I sincerely see an opportunity in the CRM market space for ChurnZero to take a majority of the market.
Rex Muhlestein profile photo

Return on Investment

  • I am not involved in the acquisition part of AEM as the client was the one involved in that decision.
Vanessa Suarez profile photo
  • At first I feel like we only used ChurnZero as a reporting tool and we didn't take enough action on the data we were seeing. However, we've gotten stronger at relying on the information (the alerts, the score, the trends in usage) to take pre-emptive actions. It has helped us pay more attention to (and take action on) the "quiet" accounts - those accounts that don't clamor for our attention and we get lulled into thinking everything is okay. Often it's easy in the land of customer success to focus on the red or green accounts and forget about those yellow accounts in the middle - this helps us stay focused on moving those yellow accounts which is essential to our growth.
Heather Foeh profile photo

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ChurnZero

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details