What users are saying about
Top Rated
159 Ratings
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Top Rated
37 Ratings
Top Rated
159 Ratings
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Score 7.9 out of 101

ChurnZero

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Top Rated
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.3 out of 101

Likelihood to Recommend

Adobe Experience Manager

Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.
No photo available

ChurnZero

ChurnZero increases visibility and allows more organization in the sense that I can easily track what needs review, what was newly assigned to me, and what I need to do next. The fact that it is in one place, and I can create my own plays to ensure it happens is very useful to my workflow.
Sanjusha Kolli profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.3
ChurnZero
8.7
Role-based user permissions
Adobe Experience Manager
8.3
ChurnZero
8.7

Platform & Infrastructure

Adobe Experience Manager
7.7
ChurnZero
8.6
API
Adobe Experience Manager
7.4
ChurnZero
8.4
Internationalization / multi-language
Adobe Experience Manager
8.0
ChurnZero
Integration with Salesforce.com
Adobe Experience Manager
ChurnZero
8.9

Web Content Creation

Adobe Experience Manager
6.9
ChurnZero
WYSIWYG editor
Adobe Experience Manager
7.6
ChurnZero
Code quality / cleanliness
Adobe Experience Manager
6.9
ChurnZero
Admin section
Adobe Experience Manager
7.5
ChurnZero
Page templates
Adobe Experience Manager
6.8
ChurnZero
Library of website themes
Adobe Experience Manager
5.4
ChurnZero
Mobile optimization / responsive design
Adobe Experience Manager
7.0
ChurnZero
Publishing workflow
Adobe Experience Manager
7.4
ChurnZero
Form generator
Adobe Experience Manager
6.4
ChurnZero

Web Content Management

Adobe Experience Manager
6.0
ChurnZero
Content taxonomy
Adobe Experience Manager
7.0
ChurnZero
SEO support
Adobe Experience Manager
6.2
ChurnZero
Bulk management
Adobe Experience Manager
6.1
ChurnZero
Availability / breadth of extensions
Adobe Experience Manager
5.6
ChurnZero
Community / comment management
Adobe Experience Manager
5.3
ChurnZero

Customer Data Extraction / Integration

Adobe Experience Manager
ChurnZero
8.5
Product usage
Adobe Experience Manager
ChurnZero
8.6
Help desk / support tickets
Adobe Experience Manager
ChurnZero
8.4

Customer Success Management

Adobe Experience Manager
ChurnZero
8.4
NPS surveys
Adobe Experience Manager
ChurnZero
8.2
Sponsor tracking
Adobe Experience Manager
ChurnZero
7.7
Customer profiles
Adobe Experience Manager
ChurnZero
8.6
Automated workflow
Adobe Experience Manager
ChurnZero
8.5
Internal collaboration
Adobe Experience Manager
ChurnZero
7.9
Customer health scoring
Adobe Experience Manager
ChurnZero
8.7
Customer segmentation
Adobe Experience Manager
ChurnZero
8.9

CSM Reporting & Analytics

Adobe Experience Manager
ChurnZero
8.5
Customer health trends
Adobe Experience Manager
ChurnZero
8.7
Engagement analytics
Adobe Experience Manager
ChurnZero
8.7
Dashboards
Adobe Experience Manager
ChurnZero
8.2

Pros

Adobe Experience Manager

  • Allows non-technical staff to author and publish content by focusing on the content itself and the needs of a given campaign instead of technical implementations.
  • Content workflows allow varying degrees of complexity for content review and quality assurance before providing approvals on any piece before going live.
  • Development teams can build very robust and complex component for handling virtually all posible needs: from integrating back-end web services to UI Widgets for content authoring; from multisite suites to multi-language components, CQ can handle it all thanks to the power of Java and the flexibility of Sling and JCR.
  • Easy to scale for high-traffic sites and thanks to the Publisher/Dispatcher infrastructure, very flexible for caching and load balancing.
Fernando Galeano profile photo

ChurnZero

  • Ease of Use - Despite the wide variety of tools, dashboards, views, etc..., the platform is incredibly easy to navigate and the display of data is not only aesthetically pleasing, but very easy to read through
  • Customization - The different segments we are able to create allows standard users like myself to customize different views by the type of customer, feature usage, plan type, etc... It makes it so easy to segment my customers without having to run complex reports and manipulate the data myself.
  • SalesForce Integration - most of our customer data is stored in SalesForce. Thanks to the integration, we didn't have to manually upload this data into ChurnZero. That would have been a nightmare.
  • Alerts - We have standard team alerts and then have the ability to customize alerts with custom triggers. Not only do these alerts appear in the ChurnZero dashboard, but I can also have them emailed to me, and sent a private message thread on Slack's messaging service.
  • Churn Score - Being able to create a custom Churn Score to measure the risk of customers churning has added tremendous value. We are able to have it synced up to the way our customers are using the platform, so we get a real-time and accurate score.
Austen Duzey profile photo

Cons

Adobe Experience Manager

  • Can be very difficult to develop for
  • Adobe takes a very long time to fix bugs, sometimes not fixing them at all
  • Lack of any consistent documentation
No photo available

ChurnZero

  • I don't have any weaknesses at this point.
No photo available

Likelihood to Renew

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano profile photo

ChurnZero

No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager

Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo

ChurnZero

ChurnZero 8.2
Based on 1 answer
ChurnZero its pretty easy to use once you have received the proper training on the platform. Most of their features are very self-explanatory and you just need a few attempts and tries around the platform to master the usage of these features. Having someone who dedicated to this platform and dedicated to helping your team with it, is also key to success.
Pamela Castillo profile photo

Support

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available

ChurnZero

ChurnZero 9.1
Based on 1 answer
The support member Peter was very proactive in booking time when he felt that further explanation was required. He also took time to understand my issue and provided answers that I was not even aware of
Preston Lam profile photo

Implementation

Adobe Experience Manager

Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo

ChurnZero

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Experience Manager

It really comes down to how much money you are willing to spend (Adobe is more) and the skill set of your developers (Sitecore is .NET vs. Adobe is Java).
No photo available

ChurnZero

We selected ChurnZero because it was easy to use, easy to buy, and it was easy to work with their reps. It was just an easy to transition overall. It has truly helped us gain quick insight into things we were all doing manually before and now everyone's job is a lot easier in my department!
Jordan Kruger profile photo

Return on Investment

Adobe Experience Manager

  • We have a lot of work for AEM, it's very popular currently
  • Clients seem very happy with AEM, mostly when they are not assisting in development
  • Overall a lot of work has been won because of our AEM expertise
No photo available

ChurnZero

  • Better tracking for internal KPI's
  • Organization for a quickly growing company
  • Sometimes it adds to the noise, but that's because we haven't made journeys specific enough and things can get messy
Andrew Shanks profile photo

Pricing Details

Adobe Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ChurnZero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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