What users are saying about
Top Rated
150 Ratings

ChurnZero

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24 Ratings
Top Rated
150 Ratings
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Score 7.9 out of 101

ChurnZero

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24 Ratings
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Score 9.2 out of 101

Add comparison

Likelihood to Recommend

Adobe Experience Manager

If you have a number of smaller parts of your organization that you want to maintain the same look & feel as the rest of the organization, it is easy to create a base site and then let them customize. Also, if you have contributors of content who are not involved in the web site maintenance - our professors, for example - they can enter the text on a basic page which is then incorporated through tagging
Diana Williams profile photo

ChurnZero

Very helpful for software organizations where you need to measure specific usage points from your customers in real time. Helpful when you use a CRM like Salesforce where you want the data automatically imported and easily manipulated. It's great when you need to be able to segment your customers my different points. Helpful when you need to easily organize your customer accounts by: plan, plan length, tenure, etc
Austen Duzey profile photo

Feature Rating Comparison

Security

Adobe Experience Manager
8.2
ChurnZero
8.7
Role-based user permissions
Adobe Experience Manager
8.2
ChurnZero
8.7

Platform & Infrastructure

Adobe Experience Manager
7.6
ChurnZero
8.5
API
Adobe Experience Manager
7.5
ChurnZero
8.2
Internationalization / multi-language
Adobe Experience Manager
7.7
ChurnZero
Integration with Salesforce.com
Adobe Experience Manager
ChurnZero
8.7

Web Content Creation

Adobe Experience Manager
7.0
ChurnZero
WYSIWYG editor
Adobe Experience Manager
8.2
ChurnZero
Code quality / cleanliness
Adobe Experience Manager
7.0
ChurnZero
Admin section
Adobe Experience Manager
7.5
ChurnZero
Page templates
Adobe Experience Manager
6.9
ChurnZero
Library of website themes
Adobe Experience Manager
5.5
ChurnZero
Mobile optimization / responsive design
Adobe Experience Manager
7.0
ChurnZero
Publishing workflow
Adobe Experience Manager
8.0
ChurnZero
Form generator
Adobe Experience Manager
6.3
ChurnZero

Web Content Management

Adobe Experience Manager
6.1
ChurnZero
Content taxonomy
Adobe Experience Manager
6.6
ChurnZero
SEO support
Adobe Experience Manager
6.5
ChurnZero
Bulk management
Adobe Experience Manager
6.1
ChurnZero
Availability / breadth of extensions
Adobe Experience Manager
6.1
ChurnZero
Community / comment management
Adobe Experience Manager
5.4
ChurnZero

Customer Data Extraction / Integration

Adobe Experience Manager
ChurnZero
8.3
Product usage
Adobe Experience Manager
ChurnZero
8.6
Help desk / support tickets
Adobe Experience Manager
ChurnZero
8.1

Customer Success Management

Adobe Experience Manager
ChurnZero
8.5
NPS surveys
Adobe Experience Manager
ChurnZero
8.1
Sponsor tracking
Adobe Experience Manager
ChurnZero
8.2
Customer profiles
Adobe Experience Manager
ChurnZero
8.8
Automated workflow
Adobe Experience Manager
ChurnZero
8.5
Internal collaboration
Adobe Experience Manager
ChurnZero
8.3
Customer health scoring
Adobe Experience Manager
ChurnZero
8.7
Customer segmentation
Adobe Experience Manager
ChurnZero
8.9

CSM Reporting & Analytics

Adobe Experience Manager
ChurnZero
8.7
Customer health trends
Adobe Experience Manager
ChurnZero
8.7
Engagement analytics
Adobe Experience Manager
ChurnZero
8.8
Dashboards
Adobe Experience Manager
ChurnZero
8.5

Pros

  • It is easy for people who are not web designers to achieve an attractive and useful website
  • It is easy to manage users and their permissions
  • It allows users to assemble their digital assets in one place, for use on the web site
Diana Williams profile photo
  • Monitoring overall client health based on the communication with your company.
  • Logging all activities helps you see when you need to meet with your clients.
  • NPS surveys allow you to see how your organization is doing with your clientele.
No photo available

Cons

  • The move to the new interface for authoring is drastically different from the previous interface. Moving has been difficult.
  • Since it is so customizable, a talented web dev team is needed to make all the parts.
  • It is not easy to tell if the page is live or draft in the new interface.
  • Integration with non-Adobe marketing automation tools is very difficult.
No photo available
  • I would like Journeys and the Playbook features to work more hand in hand
  • Being able to customize HTML and emails templates in general without speaking to someone from ChurnZero
  • Being able to queue emails without requiring a recipient attached (or being able to edit recipient!)
Preston Lam profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
I'll continue to use this product for many years. Adobe is making it clear they are taking customer feedback seriously and there continues to be growing demand for Adobe CQ implementations. As a developer, I find that there is still lots of room in this platform to try new techniques and really keep our implementations up to par with the latest standards.
Curtis Mortensen profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
ChurnZero8.2
Based on 1 answer
ChurnZero its pretty easy to use once you have received the proper training on the platform. Most of their features are very self-explanatory and you just need a few attempts and tries around the platform to master the usage of these features. Having someone who dedicated to this platform and dedicated to helping your team with it, is also key to success.
Pamela Castillo profile photo

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
ChurnZero9.1
Based on 1 answer
The support member Peter was very proactive in booking time when he felt that further explanation was required. He also took time to understand my issue and provided answers that I was not even aware of
Preston Lam profile photo

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Websphere is antiquated
Nadia Sweeting, MS profile photo
I don't know enough about the competitive market to discuss this confidently. But, we do have a colleague who used Gainsight at her last job and likes ChurnZero much more.
Jewell Kieley profile photo

Return on Investment

  • A few clients see no ROI but few are heavily dependent and align on it.. Mixed reviews from clients
Sujeet Sharma profile photo
  • ChurnZero has been able to help segment and identify any areas of concerns when it comes to a customer account early and efficiently. Saving time.
  • It is tough not being able to utilize Journeys and Playbook together to help automate processes, but I hear this is on the horizon!
  • Using the tool at a basic level is easy, however, to drive deeper this is tough without help from support. For example, segmenting can be tricky before speaking with a support team member. ("Or" statements!).
Preston Lam profile photo

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ChurnZero

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details