176 Ratings
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Score 8.2 out of 100
Top Rated
142 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Adobe Experience Manager

Adobe Experience Manager is well suited for large organizations that need a powerful, comprehensive and robust CMS to manage multiple websites/translations of websites. It is also well suited for those who need a CMS that is well integrated with other systems such as analytics, targeting and email marketing, or those who want some fancy add ons like Adobe smart tags or AI-enhanced capabilities.It is also an expensive product with a steep learning curve, so it is less appropriate for smaller companies/individuals or those that don't need an overly robust system that is integrated with other digital marketing tools. If you're looking for a more affordable solution that is easy to pick up and play, go with a more basic WordPress or Joomla type option.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

Adobe Experience Manager
8.4
Sprinklr Modern Engagement
Role-based user permissions
Adobe Experience Manager
8.4
Sprinklr Modern Engagement

Platform & Infrastructure

Adobe Experience Manager
8.0
Sprinklr Modern Engagement
API
Adobe Experience Manager
7.8
Sprinklr Modern Engagement
Internationalization / multi-language
Adobe Experience Manager
8.2
Sprinklr Modern Engagement

Web Content Creation

Adobe Experience Manager
7.1
Sprinklr Modern Engagement
WYSIWYG editor
Adobe Experience Manager
6.7
Sprinklr Modern Engagement
Code quality / cleanliness
Adobe Experience Manager
6.9
Sprinklr Modern Engagement
Admin section
Adobe Experience Manager
7.3
Sprinklr Modern Engagement
Page templates
Adobe Experience Manager
7.4
Sprinklr Modern Engagement
Library of website themes
Adobe Experience Manager
7.0
Sprinklr Modern Engagement
Mobile optimization / responsive design
Adobe Experience Manager
7.3
Sprinklr Modern Engagement
Publishing workflow
Adobe Experience Manager
7.3
Sprinklr Modern Engagement
Form generator
Adobe Experience Manager
7.0
Sprinklr Modern Engagement

Web Content Management

Adobe Experience Manager
6.8
Sprinklr Modern Engagement
Content taxonomy
Adobe Experience Manager
7.8
Sprinklr Modern Engagement
SEO support
Adobe Experience Manager
6.4
Sprinklr Modern Engagement
Bulk management
Adobe Experience Manager
6.8
Sprinklr Modern Engagement
Availability / breadth of extensions
Adobe Experience Manager
6.4
Sprinklr Modern Engagement
Community / comment management
Adobe Experience Manager
6.8
Sprinklr Modern Engagement

Listening/monitoring

Adobe Experience Manager
Sprinklr Modern Engagement
7.5
Boolean keyword searches
Adobe Experience Manager
Sprinklr Modern Engagement
7.6
Filtering out noise/spam
Adobe Experience Manager
Sprinklr Modern Engagement
7.3
Sentiment analysis
Adobe Experience Manager
Sprinklr Modern Engagement
6.8
Broad channel coverage
Adobe Experience Manager
Sprinklr Modern Engagement
8.2

Publishing

Adobe Experience Manager
Sprinklr Modern Engagement
7.2
Content planning and scheduling
Adobe Experience Manager
Sprinklr Modern Engagement
8.3
Audience targeting
Adobe Experience Manager
Sprinklr Modern Engagement
6.8
Content optimization
Adobe Experience Manager
Sprinklr Modern Engagement
6.8
Workflow management
Adobe Experience Manager
Sprinklr Modern Engagement
6.9

Engagement

Adobe Experience Manager
Sprinklr Modern Engagement
7.5
Automated routing and prioritization
Adobe Experience Manager
Sprinklr Modern Engagement
8.0
Customer interaction histories
Adobe Experience Manager
Sprinklr Modern Engagement
7.3
Bulk actions
Adobe Experience Manager
Sprinklr Modern Engagement
7.2

Marketing

Adobe Experience Manager
Sprinklr Modern Engagement
7.2
Lead generation
Adobe Experience Manager
Sprinklr Modern Engagement
6.3
Content marketing
Adobe Experience Manager
Sprinklr Modern Engagement
8.1
Paid media management
Adobe Experience Manager
Sprinklr Modern Engagement
6.6
Campaigns and promotions
Adobe Experience Manager
Sprinklr Modern Engagement
7.9

Channel coverage/integration

Adobe Experience Manager
Sprinklr Modern Engagement
7.5
Twitter
Adobe Experience Manager
Sprinklr Modern Engagement
8.5
Facebook
Adobe Experience Manager
Sprinklr Modern Engagement
8.4
LinkedIn
Adobe Experience Manager
Sprinklr Modern Engagement
7.7
Google+
Adobe Experience Manager
Sprinklr Modern Engagement
7.5
Instagram
Adobe Experience Manager
Sprinklr Modern Engagement
6.4
Pinterest
Adobe Experience Manager
Sprinklr Modern Engagement
7.4
YouTube
Adobe Experience Manager
Sprinklr Modern Engagement
7.0

Reporting/analytics

Adobe Experience Manager
Sprinklr Modern Engagement
8.4
Campaign success analytics
Adobe Experience Manager
Sprinklr Modern Engagement
8.6
Real-time tracking
Adobe Experience Manager
Sprinklr Modern Engagement
8.4
Competitor analysis
Adobe Experience Manager
Sprinklr Modern Engagement
8.2

Account management

Adobe Experience Manager
Sprinklr Modern Engagement
7.0
Role-based user permissions & privileges
Adobe Experience Manager
Sprinklr Modern Engagement
7.4
Mobile access
Adobe Experience Manager
Sprinklr Modern Engagement
6.5

Pros

Adobe Experience Manager

  • Adobe Experience Manager keeps your content separate from your layout which allows for a lot of flexibility in how you display your content.
  • Adobe Experience Manager integrates really well with other Adobe products like Adobe Analytics.
  • Adobe Experience Manager 's drag and drop interface makes it fairly easy to utilize with minimal familiarity.
Tolulope Lawal | TrustRadius Reviewer

Sprinklr Modern Engagement

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Cons

Adobe Experience Manager

  • Upgrading and applying patches can be hit or miss - I recommend backups because of the potential to damage the existing infrastructure
  • Space management is an issue - every change or request takes up space that can be reclaimed, but only through a complicated procedure done through command prompts. There was no documentation for this on their site and we had to use a third party to create the procedure. It has to be run manually.
  • There isn't a good backup system, particularly one that can be scheduled to run reliably.
Diana Williams | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 5 answers
We had and still have a fantastic experience using Adobe CQ. Lots of flexibility, great integration with other Adobe products we already use and a powerful technology make it a great fit for our corporate environment. Also as the community grows, it makes it easier to network with other developers and users to get new ideas on how to continue to get the best out of the software.
Fernando Galeano | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Adobe Experience Manager

Adobe Experience Manager 10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Adobe Experience Manager

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Adobe Experience Manager

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Adobe Experience Manager

Adobe Experience Manager 9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 6.5
Based on 42 answers
Most bugs or fixes are completed in a timely manner as long as you submit an official ticket to Sprinklr Support. I think some fo the feature requests, which take longer to implement, are not high on the list right now, such as better integration with Instagram Stories for publishing and reporting.
Anonymous | TrustRadius Reviewer

In-Person Training

Adobe Experience Manager

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Adobe Experience Manager

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Adobe Experience Manager

Adobe Experience Manager 8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund | TrustRadius Reviewer

Sprinklr Modern Engagement

Sprinklr Modern Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Adobe Experience Manager

I think AEM is specific to the client's needs and is not necessarily comparable to all other platforms. However, when compared feature to feature I think AEM many times is a leader in the industry. While WordPress has progressed in the WYSIWYG interface it is not there still today and this is truly where AEM shines against all of the other CMS platforms.
Mike Plant | TrustRadius Reviewer

Sprinklr Modern Engagement

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Scalability

Adobe Experience Manager

No score
No answers yet
No answers on this topic

Sprinklr Modern Engagement

Sprinklr Modern Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Adobe Experience Manager

  • Our brand requires a high level of polish and crisp functionality. AEM provides that for us. We do look as good as possible and it reflects well on our brand.
  • We can product new pages rapidly with our modules and so we can keep our content fresh and relevant.
  • Our brand value has risen considerably since we polished our web properties with AEM.
Saren Sakurai | TrustRadius Reviewer

Sprinklr Modern Engagement

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Pricing Details

Adobe Experience Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager
8.0
Sprinklr Modern Engagement
7.5

Likelihood to Renew

Adobe Experience Manager
9.0
Sprinklr Modern Engagement
8.5

Usability

Adobe Experience Manager
10.0
Sprinklr Modern Engagement
8.0

Reliability and Availability

Adobe Experience Manager
Sprinklr Modern Engagement
9.1

Performance

Adobe Experience Manager
Sprinklr Modern Engagement
8.2

Support Rating

Adobe Experience Manager
9.0
Sprinklr Modern Engagement
6.5

In-Person Training

Adobe Experience Manager
Sprinklr Modern Engagement
7.0

Online Training

Adobe Experience Manager
Sprinklr Modern Engagement
8.4

Implementation Rating

Adobe Experience Manager
8.7
Sprinklr Modern Engagement
9.0

Scalability

Adobe Experience Manager
Sprinklr Modern Engagement
8.2

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