What users are saying about
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148 Ratings
10 Ratings

Adobe Sign

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148 Ratings
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Score 8.5 out of 100
10 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person.
Caitlyn Weathers | TrustRadius Reviewer

PaperTrail

It is very easy to use. We utilize it to save and show the logs for as many apps as we want. You can use it as an addon on Heroku.
Anonymous | TrustRadius Reviewer

Pros

Adobe Sign

  • eSign is very easy for the end user. Clients rarely have issues receiving/reviewing and following the instructions to sign the document.
  • The "Manage" section in the eSign interface is very handy. In a quick snap shot I can see agreements we have outstanding, the ones I need to sign, as well as all of the recently signed and/or cancelled. Rather than having to check with the employee who issued the agreement as to its status, I can just check there.
  • I really like the reminder functionality as well as the history log for each document. Before we reach out to a client who hasn't signed their agreement we can check to see whether or not they've viewed it (including the specific date and time) and we can easily send them a friendly reminder.
Anonymous | TrustRadius Reviewer

PaperTrail

  • PaperTrail is less expensive than many of its competitors.
  • PaperTrail is very easy to set up; you can start collecting logs in no time.
  • It is easy to configure email alerts and Slack integrations with PaperTrail.
Anonymous | TrustRadius Reviewer

Cons

Adobe Sign

  • Would be nice to have clearer way to distinguish which fields are required in order to submit documents once it's been signed versus which fields are just optional.
  • Although EchoSign does allow for multiple signers using the same email address, the document will be sent multiple times. Would be nice if both signers (who share an email address) could complete all fields the first time visiting the website rather than having to complete one section and then waiting for the second email to log back into the site and complete the document.
  • Would be great to be possible to allow multiple signatures through a tablet (such as an iPad) run flawlessly. We've noticed issues retrieving the second signature when customers sign contracts through our tablets.
Alaina Jones | TrustRadius Reviewer

PaperTrail

  • Interface is aging and in need of a re-write. It's functional, but not all that nice to work with
  • While the logs are near-real-time, they could greatly improve the speed at which logs are available in the UI
  • Pricing plans are not all that competitive with newer offerings with other companies
Joshua Dickson | TrustRadius Reviewer

Likelihood to Renew

Adobe Sign

Adobe Sign 9.7
Based on 27 answers
It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
Lori Diggs | TrustRadius Reviewer

PaperTrail

No score
No answers yet
No answers on this topic

Usability

Adobe Sign

Adobe Sign 8.7
Based on 11 answers
EchoSign is extremely easy to use through the entire signature cycle, from sending to signing to administration with a very guided approach. The only way this could be more usable is if it auto-detected the fields but you can get there for the end users by using smart tags in just one extra admin step
Anonymous | TrustRadius Reviewer

PaperTrail

PaperTrail 9.0
Based on 2 answers
PaperTrail has become a basic app for me to save and see app logs. It is very easy to use, very intuitive and easy to customize. The feature I like most is that we can use it with several apps at same time.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Adobe Sign

Adobe Sign 10.0
Based on 7 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
Anonymous | TrustRadius Reviewer

PaperTrail

No score
No answers yet
No answers on this topic

Performance

Adobe Sign

Adobe Sign 10.0
Based on 5 answers
Adobe sign is very fast. Pages load in real time. When we send/receive docs to/from our clients it only takes a matter of seconds. Once a client applies their signature it can be added to any field within one second. I am very pleased with the speed of adobe sign.
Shanna Kostopulos | TrustRadius Reviewer

PaperTrail

PaperTrail 7.0
Based on 2 answers
PaperTrail's live-tailing performance is adequate and searches over the recent history load quickly. Searching over long periods of time can be extremely slow, however.
Anonymous | TrustRadius Reviewer

Support Rating

Adobe Sign

Adobe Sign 7.8
Based on 27 answers
Easy to get a hold of, able to trouble shoot Adobe Sign- specific questions. It's a little more challenging with how customized our system is to Salesforce to troubleshoot those types of issues, but they have been able to answer most of our questions overall!
Jessie Mead | TrustRadius Reviewer

PaperTrail

No score
No answers yet
No answers on this topic

Online Training

Adobe Sign

Adobe Sign 8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton | TrustRadius Reviewer

PaperTrail

No score
No answers yet
No answers on this topic

Implementation Rating

Adobe Sign

Adobe Sign 10.0
Based on 11 answers
Our IT team implemented and the implementation was fine. The only lesson learned is that the integration with Salesforce.com is great, but if you use the product for something other than sales orders (e.g. timesheets, client correspondence etc.), you need to plan with that in mind. They have a very good web based interface for that
Anonymous | TrustRadius Reviewer

PaperTrail

No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Sign

Adobe Sign was a better fit for us as we already had the Adobe suite in our business. We also felt the other options would not be utilised to their potential as we would only be using them for the signature capability. We looked into them but settled on Adobe Sign.
Andrew Knight | TrustRadius Reviewer

PaperTrail

I only used Logz.io for a very brief time. It seemed a bit more difficult to setup than Papertrail.
Tyler Longren | TrustRadius Reviewer

Scalability

Adobe Sign

Adobe Sign 10.0
Based on 2 answers
Anytime I have needed to log into Adobe Sign it has been available. It is being used by all our departments (intake, case management, medical records) at all times of day/night. We share agreements and legal docs with one another with ease through adobe sign.
Shanna Kostopulos | TrustRadius Reviewer

PaperTrail

No score
No answers yet
No answers on this topic

Return on Investment

Adobe Sign

  • Adobe EchoSign increases the speed at which agreements are signed and returned back to us. It used to be that we would email a PDF of the agreement and wait for the client to print it, fill it out and get it back to us which could take days and sometimes weeks. The longer the client took to get the required agreements and forms back to us the more revenue we would lose out on. Adobe EchoSign has given us a one to two day agreement completion time which means we can enroll clients in our services faster and start collecting money sooner.
  • Adobe EchoSign enables me to manage agreements by ensuring the correct versions are uploaded and being sent out. Before EchoSign, employees would always have some version saved to their individual hard drives and if changes were ever made it was difficult to make sure every employee was using the correct one. This has drastically reduced the time spent from a number of departments in fixing errors and reaching back out to clients.
Michael Young | TrustRadius Reviewer

PaperTrail

  • Free plan is sufficient for development and small services, and the paid plans are very cheap at low log volume. For us, the price is right with PaperTrail - though I can't speak to how their pricing compares at very high volumes.
  • Adding cloud-logging to your apps can really speed up development and debugging - the impact to engineering productivity cannot be understated.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Adobe Sign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
34.99*

* license per month

PaperTrail

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Add comparison