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41 Ratings

Confluence

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Top Rated
801 Ratings
41 Ratings
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Score 7 out of 101

Confluence

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Top Rated
801 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

Adobe Social

Adobe Social is well suited for writing and scheduling most posts. It's less appropriate for Twitter video and social analytics depending on the needs of your client. Other products worth looking at are Hootsuite or Sprout Social
No photo available

Confluence

Confluence is great at democratizing content creation, managing short projects or activities, and distributing content to a large audience. It falls down due to the lack of a content creation work flow, content findability, and viewing/editing Word/Excel documents within the platform.
No photo available

Feature Rating Comparison

Listening/monitoring

Adobe Social
2.3
Confluence
Boolean keyword searches
Adobe Social
2.1
Confluence
Filtering out noise/spam
Adobe Social
2.0
Confluence
Sentiment analysis
Adobe Social
2.0
Confluence
Broad channel coverage
Adobe Social
3.0
Confluence

Publishing

Adobe Social
3.1
Confluence
Content planning and scheduling
Adobe Social
4.1
Confluence
Audience targeting
Adobe Social
3.1
Confluence
Content optimization
Adobe Social
2.1
Confluence
Workflow management
Adobe Social
3.1
Confluence

Engagement

Adobe Social
2.1
Confluence
Automated routing and prioritization
Adobe Social
2.1
Confluence
Customer interaction histories
Adobe Social
2.1
Confluence
Bulk actions
Adobe Social
2.0
Confluence

Marketing

Adobe Social
2.0
Confluence
Lead generation
Adobe Social
2.0
Confluence
Content marketing
Adobe Social
2.1
Confluence
Paid media management
Adobe Social
2.0
Confluence
Campaigns and promotions
Adobe Social
2.0
Confluence

Channel coverage/integration

Adobe Social
2.9
Confluence
Twitter
Adobe Social
4.1
Confluence
Facebook
Adobe Social
3.1
Confluence
LinkedIn
Adobe Social
3.0
Confluence
Google+
Adobe Social
3.0
Confluence
Instagram
Adobe Social
3.0
Confluence
Pinterest
Adobe Social
3.0
Confluence
YouTube
Adobe Social
1.0
Confluence

Reporting/analytics

Adobe Social
2.1
Confluence
Campaign success analytics
Adobe Social
2.1
Confluence
Real-time tracking
Adobe Social
2.0
Confluence
Competitor analysis
Adobe Social
2.0
Confluence

Account management

Adobe Social
2.5
Confluence
Role-based user permissions & privileges
Adobe Social
3.0
Confluence
Mobile access
Adobe Social
2.0
Confluence

Project Management

Adobe Social
Confluence
7.3
Task Management
Adobe Social
Confluence
7.2
Gantt Charts
Adobe Social
Confluence
7.4
Scheduling
Adobe Social
Confluence
7.1
Workflow Automation
Adobe Social
Confluence
7.6
Mobile Access
Adobe Social
Confluence
7.1
Search
Adobe Social
Confluence
7.1
Visual planning tools
Adobe Social
Confluence
7.6

Communication

Adobe Social
Confluence
7.8
Chat
Adobe Social
Confluence
6.4
Notifications
Adobe Social
Confluence
8.0
Discussions
Adobe Social
Confluence
8.2
Surveys
Adobe Social
Confluence
7.2
Internal knowledgebase
Adobe Social
Confluence
8.9
Integrates with GoToMeeting
Adobe Social
Confluence
6.0
Integrates with Gmail and Google Hangouts
Adobe Social
Confluence
8.5
Integrates with Outlook
Adobe Social
Confluence
9.0

File Sharing & Management

Adobe Social
Confluence
8.1
Versioning
Adobe Social
Confluence
9.1
Video files
Adobe Social
Confluence
7.3
Audio files
Adobe Social
Confluence
8.1
Document collaboration
Adobe Social
Confluence
8.3
Access control
Adobe Social
Confluence
8.3
Advanced security features
Adobe Social
Confluence
8.1
Integrates with Google Drive
Adobe Social
Confluence
7.5
Device sync
Adobe Social
Confluence
8.3

Pros

  • The approval process for posts is very straightforward.
  • If permissions are properly set up, it is very easy to write and schedule most types of posts.
  • The ability to set up custom moderation feeds is great.
No photo available
  • Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
  • The parent and child relationships between pages makes organizing your content much easier.
  • If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.
No photo available

Cons

  • Content calendar layout is hard to follow along with
  • Shared logins don't load data consistently into each dashboard
  • Can't mass delete comments from your social page
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  • The lack of a defined workflow in Confluence is problematic as it could create a wild west for content creation and management
  • Confluence does not play well with Microsoft generated documents like word and excel
  • The lack of true page print functionality is a glaring gap in the product. Printing through your browser loses most of the beautiful formatting that is native to Confluence.
No photo available

Likelihood to Renew

Adobe Social5.4
Based on 11 answers
Software still too buggy. Have been working on a bug fix since April of this year
Sandy Adam profile photo
Confluence10.0
Based on 15 answers
It's an extremely easy to use, yet powerful tool. People love it, and the result is good documentation and people are contributing, documenting and sharing their ideas. The collaborating features, such as likes and notifications help us keep up to date with latest changes, and it is amazing to see the quick adoption of the tool.
Yaron Lavi profile photo

Usability

Adobe Social2.1
Based on 2 answers
Social moves at the speed of light, Adobe Social doesn't. I found posting via the system very cumbersome.
Sandy Adam profile photo
Confluence8.5
Based on 5 answers
Simple, easy to use user interface. Two simple views (tree, editor) - which is much simpler in comparison to other documentation tools.
Yaron Lavi profile photo

Reliability and Availability

Adobe Social7.0
Based on 1 answer
No answer on this topic is available.
Confluence10.0
Based on 2 answers
It is always on, always ready. It is very adaptable and reliable.
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Performance

Adobe Social5.0
Based on 1 answer
No answer on this topic is available.
Confluence9.0
Based on 2 answers
I have never seen any performance issue when it comes to page load time or that it slows down Jira. I have noticed that the edit within Confluence feature does not always work and you have to download and re-upload documentation as a new version. To be fair, this may be a localized issue.
Joshua Pekar profile photo

Support

Adobe Social8.0
Based on 1 answer
The Adobe support team is really helpful. We have recently gone through a number of account reps since our favorite rep was promoted off of our account, so we are hoping for better service in our newest rep.
No photo available
Confluence8.1
Based on 3 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer profile photo

Online Training

Adobe Social6.0
Based on 1 answer
Training was long and a little confusing. While a number of features carried over, they were still covered in this elongated training. It would have been nice to have training tailored to experience level with the product.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Social5.0
Based on 1 answer
The implementation was done during our POC. We had a very mixed experience here, and have had some issues arise since based on the way the tool was implemented. An Adobe employee went ahead and made a change to our account that was unauthorized (helpful for our implementation) which caused issues in on boarding another team who needed the same change, but could not get it done without costly Adobe certification
No photo available
Confluence9.0
Based on 1 answer
Great process overall
No photo available

Alternatives Considered

That version of Hootsuite you can't even edit posts on separate channels prior to scheduling or posting. Analytics isn't as easy to use. Overall, not a great product in comparison.
No photo available
The only similar tool I have seen around is Trello. Trello is a fine tool, but for large agile teams there's no point of comparison. Trello simply allows us to place some tickets like JIRA and some basic comments, and that's it. Confluence and its family tools like JIRA provide timelines, comments, users, documentation and more.
Jean Paul Ruiz profile photo

Scalability

No score
No answers yet
No answers on this topic
Confluence10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
No photo available

Return on Investment

  • Adobe Social allows us to insert our clients into online conversations related to their brand.
No photo available
  • An intranet is essential for any modern company. This product met our needs and had lots of opportunity for customization, etc., but out of the box is rather basic.
No photo available

Pricing Details

Adobe Social

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Confluence

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details