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40 Ratings

Confluence

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Top Rated
749 Ratings
40 Ratings
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Score 6.8 out of 101

Confluence

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Top Rated
749 Ratings
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Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Adobe Social

Adobe Social is not well suited to any type of social publishing, reporting or listening, particularly on a large scale within a major enterprise. It can, on occasion, completely fail to do what is asked of it. Customer support is slow and representatives often don't even read the ticket properly and ask questions answered by the ticket.
No photo available

Confluence

Confluence is great at democratizing content creation, managing short projects or activities, and distributing content to a large audience. It falls down due to the lack of a content creation work flow, content findability, and viewing/editing Word/Excel documents within the platform.
No photo available

Feature Rating Comparison

Listening/monitoring

Adobe Social
2.3
Confluence
Boolean keyword searches
Adobe Social
2.1
Confluence
Filtering out noise/spam
Adobe Social
2.1
Confluence
Sentiment analysis
Adobe Social
2.1
Confluence
Broad channel coverage
Adobe Social
3.1
Confluence

Publishing

Adobe Social
3.1
Confluence
Content planning and scheduling
Adobe Social
4.1
Confluence
Audience targeting
Adobe Social
3.1
Confluence
Content optimization
Adobe Social
2.1
Confluence
Workflow management
Adobe Social
3.1
Confluence

Engagement

Adobe Social
2.1
Confluence
Automated routing and prioritization
Adobe Social
2.1
Confluence
Customer interaction histories
Adobe Social
2.1
Confluence
Bulk actions
Adobe Social
2.1
Confluence

Marketing

Adobe Social
2.1
Confluence
Lead generation
Adobe Social
2.1
Confluence
Content marketing
Adobe Social
2.1
Confluence
Paid media management
Adobe Social
2.0
Confluence
Campaigns and promotions
Adobe Social
2.1
Confluence

Channel coverage/integration

Adobe Social
2.9
Confluence
Twitter
Adobe Social
4.1
Confluence
Facebook
Adobe Social
3.1
Confluence
LinkedIn
Adobe Social
3.1
Confluence
Google+
Adobe Social
3.1
Confluence
Instagram
Adobe Social
3.0
Confluence
Pinterest
Adobe Social
3.0
Confluence
YouTube
Adobe Social
1.1
Confluence

Reporting/analytics

Adobe Social
2.1
Confluence
Campaign success analytics
Adobe Social
2.1
Confluence
Real-time tracking
Adobe Social
2.1
Confluence
Competitor analysis
Adobe Social
2.1
Confluence

Account management

Adobe Social
2.6
Confluence
Role-based user permissions & privileges
Adobe Social
3.1
Confluence
Mobile access
Adobe Social
2.0
Confluence

Project Management

Adobe Social
Confluence
7.3
Task Management
Adobe Social
Confluence
7.3
Gantt Charts
Adobe Social
Confluence
7.3
Scheduling
Adobe Social
Confluence
7.1
Workflow Automation
Adobe Social
Confluence
7.6
Mobile Access
Adobe Social
Confluence
7.0
Search
Adobe Social
Confluence
7.2
Visual planning tools
Adobe Social
Confluence
7.6

Communication

Adobe Social
Confluence
7.8
Chat
Adobe Social
Confluence
6.5
Notifications
Adobe Social
Confluence
7.9
Discussions
Adobe Social
Confluence
8.2
Surveys
Adobe Social
Confluence
7.3
Internal knowledgebase
Adobe Social
Confluence
8.9
Integrates with GoToMeeting
Adobe Social
Confluence
6.0
Integrates with Gmail and Google Hangouts
Adobe Social
Confluence
8.5
Integrates with Outlook
Adobe Social
Confluence
9.0

File Sharing & Management

Adobe Social
Confluence
8.2
Versioning
Adobe Social
Confluence
9.1
Video files
Adobe Social
Confluence
7.4
Audio files
Adobe Social
Confluence
8.1
Document collaboration
Adobe Social
Confluence
8.3
Access control
Adobe Social
Confluence
8.3
Advanced security features
Adobe Social
Confluence
8.1
Integrates with Google Drive
Adobe Social
Confluence
7.6
Device sync
Adobe Social
Confluence
8.3

Pros

  • Adobe Social lacks strengths, as I believe Adobe themselves have acknowledged, given their decision not to continue support or development. But if I need to list three strengths, the first would be it can publish to some social media platforms with a success rate of over 50%. If that's a strength.
  • It has workflow processes, but they are over-complicated and poorly designed.
  • It has some basic analytics, but Adobe consultants usually recommend referring to Adobe Analytics instead. Which is great if you actually use Adobe Analytics.
No photo available
  • Atlassian Confluence organizes documents well. This is a strength in my opinion as our staff can search for documentation easily.
  • Atlassian Confluence also allows for various people to edit the same document. This helps with collaboration.
  • Atlassian Confluence has many products that can plug into the Confluence platform. We have various products that all work together and enable different functionality for our users.
Alexandria Alvarez Gerbasi profile photo

Cons

  • Publishing social posts is unpredictable - not every scheduled post actually gets published and nor do some of the real-time posts.
  • Publishing YouTube videos requires users to first upload the whole video to Adobe Social, which will then upload it to YouTube. So inefficient!
  • Listening tools are difficult to work with and filtering results are not easy either.
No photo available
  • Sometimes search is overly inclusive or doesn't appear to be contextual, eg I may search for a keyword used frequently in a particular document, yet it appears lower in search results than others that use it less often.
  • Limiting searches, for example by business unit or time, can be clumsy or awkward to use.
  • Performance/speed.
Sean Scott profile photo

Likelihood to Renew

Adobe Social5.4
Based on 11 answers
Adobe Social simply has too many bugs, and promised ROI metrics that either did not work, or could be found elsewhere. It simply is not worth the money. It needs a major review by Adobe.
No photo available
Confluence10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA profile photo

Usability

Adobe Social2.1
Based on 2 answers
Social moves at the speed of light, Adobe Social doesn't. I found posting via the system very cumbersome.
Sandy Adam profile photo
Confluence9.2
Based on 4 answers
Overall I find Confluence to very pleasing to use. I don't feel like it's getting in the way of the task at hand. It just feels easy. Creating pages, editing pages, finding pages, sharing pages, exporting, printing, organizing all feel natural to me. Occasionally using certain macros can be cumbersome inside the WYSIWYG editor but for the most it's smooth.
Brian Scholer profile photo

Reliability and Availability

Adobe Social7.0
Based on 1 answer
No answer on this topic is available.
Confluence10.0
Based on 2 answers
It is always on, always ready. It is very adaptable and reliable.
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Performance

Adobe Social5.0
Based on 1 answer
No answer on this topic is available.
Confluence10.0
Based on 1 answer
Pages load quickly. If something closes abruptly (such as the browser), it lets us know when work needs to be reviewed/saved/deleted to avoid any unintentional overrides.
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Support

Adobe Social8.0
Based on 1 answer
The Adobe support team is really helpful. We have recently gone through a number of account reps since our favorite rep was promoted off of our account, so we are hoping for better service in our newest rep.
No photo available
Confluence8.1
Based on 3 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer profile photo

Online Training

Adobe Social6.0
Based on 1 answer
Training was long and a little confusing. While a number of features carried over, they were still covered in this elongated training. It would have been nice to have training tailored to experience level with the product.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Adobe Social5.0
Based on 1 answer
The implementation was done during our POC. We had a very mixed experience here, and have had some issues arise since based on the way the tool was implemented. An Adobe employee went ahead and made a change to our account that was unauthorized (helpful for our implementation) which caused issues in on boarding another team who needed the same change, but could not get it done without costly Adobe certification
No photo available
Confluence9.0
Based on 1 answer
Great process overall
No photo available

Alternatives Considered

I would say that Adobe Social combines all the best qualities of its competitors into one platform. It has moderation capabilities similar to Buddy Media and publishing capabilities like Social Studio
No photo available
I feel that Confluence performs better when it comes to managing security and user access than most other products. The WYSIWYG tools have a better feel to them, and I like the ability to perform formatting from the keyboard through shortcuts rather than relying on mouse clicks on the various formatting tools.
Sean Scott profile photo

Scalability

No score
No answers yet
No answers on this topic
Confluence10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
No photo available

Return on Investment

  • No impact really. Other than getting other employees to look at posting content.
Sandy Adam profile photo
  • At a previous company, Confluence made creation and resolution of support tickets across a large and distributed organization very manageable. This was a major positive impact in that it allowed efficient management of many different customer deployments in a responsive manner.
  • At my current company, Confluence would have had a negative impact do to the slowness of the product, adding a significant overhead for our small team to get things done.
David McCann profile photo

Pricing Details

Adobe Social

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Confluence

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details