What users are saying about
40 Ratings
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Score 6.8 out of 101
29 Ratings
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Score 6.1 out of 101

Likelihood to Recommend

ADP Mobile Solutions

ADP is easy for users to use and engage with. This ease of use allows individual team members the ability to self-serve while significantly reducing the need to engage with human resources staff in finding simple personal information. For instance, it is easy to find out how many hours of PTO I have remaining without pestering HR for administrative questions.
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ADP Resource

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
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Feature Rating Comparison

Payroll Management

ADP Mobile Solutions
9.3
ADP Resource
Pay calculation
ADP Mobile Solutions
9.0
ADP Resource
Benefit plan administration
ADP Mobile Solutions
10.0
ADP Resource
Direct deposit files
ADP Mobile Solutions
9.0
ADP Resource
Salary revision and increment management
ADP Mobile Solutions
9.0
ADP Resource

Pros

ADP Mobile Solutions

  • The mobile app is easy to use.
  • The ability to find my own information quickly is great.
  • I like the fact that I can review my own benefits and PTO balance.
No photo available

ADP Resource

  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Yolanda Gaytan profile photo

Cons

ADP Mobile Solutions

  • The password requirements are onerous.
  • It takes awhile for the UI to load.
  • I'd like to see favorites added to the selection bar. There are normally only one or two items I need to find quickly but there are several click-throughs.
No photo available

ADP Resource

  • My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.
Yolanda Gaytan profile photo

Likelihood to Renew

ADP Mobile Solutions

ADP Mobile Solutions 1.0
Based on 1 answer
It's just not user-friendly
No photo available

ADP Resource

ADP Resource 10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo

Usability

ADP Mobile Solutions

ADP Mobile Solutions 9.0
Based on 1 answer
Because at 52 years old I use this app easily and often.
Yvette Calhoun profile photo

ADP Resource

ADP Resource 10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo

Alternatives Considered

ADP Mobile Solutions

Both software do the same types of things. I think either is a good choice, I would just recommend you consolidate all your processes onto one software. Having multiple software can be tedious and confusing for employees.
No photo available

ADP Resource

Before my time, Uyemura was using ADP Paynet Plus and switched to another software, who shall go unnamed, but it was a complete bust. The taxes were calculated incorrectly on employees who have a car allowance and of course this a very big area for mistakes. We quickly switched back to ADP Paynet plus.
Yolanda Gaytan profile photo

Return on Investment

ADP Mobile Solutions

  • We have not had real test of the impact yet since we have not been able to roll out to our pest management techs.
  • I believe that if we keep trying to educate our employees on how to access and use the mobile solutions app we will see more positive feedback because of the ease of access to their information.
Yvette Calhoun profile photo

ADP Resource

  • We currently use ADP Resource for payroll and some HR only. We have been approached for the 401k and insurance portion of ADP Resource but we have separate third party administrators for those.
  • The customer service is outstanding. I would not change anything.
  • I understand and agree that the employee's would benefit from viewing and making limited changes to their employee record and this will be approached in the next meeting we have with the president of the company.
Yolanda Gaytan profile photo

Pricing Details

ADP Mobile Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ADP Resource

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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