43 Ratings
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Score 7.3 out of 101
29 Ratings
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Score 6 out of 101

Likelihood to Recommend

ADP Mobile Solutions

The app is well suited for on the go access for our employees to see their paystubs and to be able to make better, informed decisions while out and about, living their life. Employees have used this info to make changes to their federal tax withholdings, direct deposit accounts, employee benefit deductions and the like.
No photo available

ADP Resource (Discontinued)

ADP is best if you have a really knowledgeable client rep that has been your contact for multiple sessions. Otherwise, you are forced to reiterate the problems to multiple parties. If you have a dedicated staff member who is knowledgeable of your processes, then ADP is a good resource for payroll needs.
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Feature Rating Comparison

Payroll Management

ADP Mobile Solutions
8.0
ADP Resource (Discontinued)
Pay calculation
ADP Mobile Solutions
9.3
ADP Resource (Discontinued)
Support for external payroll vendors
ADP Mobile Solutions
6.0
ADP Resource (Discontinued)
Benefit plan administration
ADP Mobile Solutions
10.0
ADP Resource (Discontinued)
Direct deposit files
ADP Mobile Solutions
8.5
ADP Resource (Discontinued)
Salary revision and increment management
ADP Mobile Solutions
9.0
ADP Resource (Discontinued)
Reimbursement management
ADP Mobile Solutions
5.0
ADP Resource (Discontinued)

Pros

ADP Mobile Solutions

  • Futuristic look.
  • Intuitive.
  • Mapping out pay stubs, pie chart for gross pay, percentage of taxes, percentage of deductions, etc.
No photo available

ADP Resource (Discontinued)

  • ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
  • The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
  • The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.
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Cons

ADP Mobile Solutions

  • Application is very slow
  • Have had issues with app crashing/errors
  • Wish there was a feature to compare different paychecks or project future paychecks
No photo available

ADP Resource (Discontinued)

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
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Likelihood to Renew

ADP Mobile Solutions

ADP Mobile Solutions 1.0
Based on 1 answer
It's just not user-friendly
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ADP Resource (Discontinued)

ADP Resource (Discontinued) 10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo

Usability

ADP Mobile Solutions

ADP Mobile Solutions 7.1
Based on 2 answers
The usability seems very intuitive, as we turn more features on we are continually impressed. As we roll out features to our employees, it is very user-friendly, and most users have little to complain about. I would recommend a training module when someone first downloads the app, to have a few training screens before logging in to help those less familiar with application technology. Other than that recommendation, the app has been great.
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ADP Resource (Discontinued)

ADP Resource (Discontinued) 10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo

Support

ADP Mobile Solutions

ADP Mobile Solutions 5.0
Based on 1 answer
There may have been changes since, but I had called out a seeming glitch over a year ago and the ADP representative was unable to help me that day, hopefully, things have improved. From what I can tell, there is not a customer service team or hotline dedicated specifically to the ADP Mobile Solutions App.
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ADP Resource (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Mobile Solutions

Both software do the same types of things. I think either is a good choice, I would just recommend you consolidate all your processes onto one software. Having multiple software can be tedious and confusing for employees.
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ADP Resource (Discontinued)

ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
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Return on Investment

ADP Mobile Solutions

  • Ability to see pay breakdown
  • Ease of access for forms
  • Ability to privately view pay statements if you're in public (ex. blur out numbers)
  • Easy to use mobile application
  • Frequent errors when using app, crashes/glitches at times
No photo available

ADP Resource (Discontinued)

  • Positive - ADP has simplified our payroll batches as the payroll side is quite intuitive.
  • Negatives - Because of a lack of internal coordination, we've often had to have multiple phone calls to resolve issues.
  • Positive - The reporting within the tool has allowed us to be more efficient during our financial audits.
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Pricing Details

ADP Mobile Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ADP Resource (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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