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Top Rated
61 Ratings

Salesforce

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Top Rated
2091 Ratings
Top Rated
61 Ratings
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Score 7.3 out of 101

Salesforce

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Top Rated
2091 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Agile CRM

Agile seems suitable if you set up correctly from the get go. Once you have over 10000 contacts it's hard to clean up the list e.g tags. If you want to edit or delete them how can you?
Victoria Hoete-Dodd profile photo

Salesforce

Salesforce applies industry leading functionality for medium to large companies. Cost is always a factor, and Salesforce does have per user licensing for differing versions that increase the capabilities of the CRM depending on business needs. I would suggest that a company consider whether third party applications will be important or whether they have internal resources to create custom solutions that may be outside of the "box" implementation. If the need for apps is necessary and internal resources are low, Salesforce has all that you could ever ask for in terms of apps from the best partners. The next priority question is around use case. For customer cases, lead management, and information sharing, you will find that Salesforce is ready for you out of the box. If you need to use it with your call center, consider the costs to implement a CTI into your decision making process. Finally, the marketing applications for Salesforce are nearly endless. It has the built in ability for email templates and mass emailing of your contacts and leads
Brian Boggs profile photo

Feature Rating Comparison

Sales Force Automation

Agile CRM
7.9
Salesforce
8.3
Customer data management / contact management
Agile CRM
8.7
Salesforce
8.7
Workflow management
Agile CRM
7.4
Salesforce
8.1
Territory management
Agile CRM
6.7
Salesforce
8.3
Opportunity management
Agile CRM
8.0
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Agile CRM
8.7
Salesforce
7.9
Contract management
Agile CRM
7.6
Salesforce
7.7
Quote & order management
Agile CRM
6.6
Salesforce
8.0
Interaction tracking
Agile CRM
8.4
Salesforce
9.0
Channel / partner relationship management
Agile CRM
8.6
Salesforce
8.0

Customer Service & Support

Agile CRM
6.8
Salesforce
8.5
Case management
Agile CRM
7.0
Salesforce
9.0
Call center management
Agile CRM
6.4
Salesforce
8.4
Help desk management
Agile CRM
7.1
Salesforce
8.3

Marketing Automation

Agile CRM
8.5
Salesforce
7.7
Lead management
Agile CRM
8.6
Salesforce
8.2
Email marketing
Agile CRM
8.5
Salesforce
7.1

CRM Project Management

Agile CRM
6.7
Salesforce
7.8
Task management
Agile CRM
7.3
Salesforce
8.4
Billing and invoicing management
Agile CRM
5.7
Salesforce
6.7
Reporting
Agile CRM
7.0
Salesforce
8.3

CRM Reporting & Analytics

Agile CRM
6.8
Salesforce
8.3
Forecasting
Agile CRM
6.0
Salesforce
8.0
Pipeline visualization
Agile CRM
8.4
Salesforce
8.6
Customizable reports
Agile CRM
6.1
Salesforce
8.5

Customization

Agile CRM
7.9
Salesforce
8.0
Custom fields
Agile CRM
8.7
Salesforce
8.3
Custom objects
Agile CRM
7.8
Salesforce
8.3
Scripting environment
Agile CRM
6.6
Salesforce
7.5
API for custom integration
Agile CRM
8.6
Salesforce
7.8

Security

Agile CRM
8.0
Salesforce
8.7
Single sign-on capability
Agile CRM
8.3
Salesforce
8.7
Role-based user permissions
Agile CRM
7.6
Salesforce
8.7

Social CRM

Agile CRM
5.9
Salesforce
7.0
Social data
Agile CRM
5.8
Salesforce
7.1
Social engagement
Agile CRM
5.9
Salesforce
6.9

Integrations with 3rd-party Software

Agile CRM
7.9
Salesforce
7.9
Marketing automation
Agile CRM
7.8
Salesforce
8.4
Compensation management
Agile CRM
7.9
Salesforce
7.5

Platform

Agile CRM
8.0
Salesforce
7.5
Mobile access
Agile CRM
8.0
Salesforce
7.5

Pros

  • Intuitive and provides a great user experience through its simple web design; takes no time to set-up and jump right in.
  • Offers integrations with multiple other software platforms to provide a flexible and inclusive business tool.
  • One of the best options available at this price point; plans available to add more features to adjust to your business needs.
No photo available
  • Reporting.
  • Custom fields/objects to meet an almost unlimited set of business models.
  • App Store has apps that will plugin to Salesforce and deliver everything from electronic contract signing, data deduplication, to icon sets that can be displayed as field values to enrich the experience of users.
  • Salesforce1, the mobile platform seamlessly integrates the mobile environment with the custom apps and records housed in the CRM. Better than any I have used before.
Brian Boggs profile photo

Cons

  • UI and UX - it's improving and it's 90% a joy to use. Some things are just really clunky with multiple windows opening (newsletter campaign management is a good example).
  • I have yet to see their approach to the new EU data protection regulation which would be a deal breaker and would entail us leaving them if their plans are not published soon. That said I think most tech companies are guilty of a lack of planning.
  • Ticketing feels poor compared to Zend Desk and Zoho Desk.
Jez John profile photo
  • Salesforce has a lot of extras available, but I recommend having someone very familiar with Salesforce implement and audit that it's working properly
  • Software updates can be a bit troublesome
Lex Zamudio-Meza profile photo

Likelihood to Renew

Agile CRM10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis profile photo
Salesforce10.0
Based on 48 answers
I would agree with the results of this survey from Jul-2009, "The survey found that 95 percent of customers indicate they definitely or probably will continue to use Salesforce CRM in the future, and 93 percent of customers indicate they definitely or probably will recommend Salesforce CRM to others. In fact, 75 percent of those surveyed have actually recommended Salesforce CRM to a colleague."

Salesforce is very sticky. It is very user friendly. A very high % of sales and marketing folks have Salesforce experience, making it easier to improve new hire sales rep on-boarding.

A good implementation will help make the sales and marketing functions more efficient and effective. It will give executives visibility into leads and pipeline. These benefits drive higher customer retention
Rob Gottschalk profile photo

Usability

Agile CRM10.0
Based on 1 answer
This is a feature rich, well organized and easy to use platform.
Steven Davis profile photo
Salesforce8.0
Based on 34 answers
Most functions are as easy to operate as Facebook or your home computer. If you can click a link or "like" a page on facebook you can edit contacts and notes in Saleforce. No coding skills or technical background is required to start
Matt Judice profile photo

Reliability and Availability

Agile CRM10.0
Based on 1 answer
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis profile photo
Salesforce9.8
Based on 27 answers
They always advise of maintenance windows which never interrupt daily processes and I have only experienced 1 outage in my 5 years of working with SF which was resolved in less than 10 minutes.
April Barclay profile photo

Performance

Agile CRM10.0
Based on 1 answer
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis profile photo
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

Agile CRM5.7
Based on 2 answers
The online help isn't very helpful and the contact I've had with the support team left a lot to be desired.
Victoria Hoete-Dodd profile photo
Salesforce4.9
Based on 30 answers
I prefer not to ever have to involve Salesforce support. I rarely get an answer and they call non-stop to my mobile phone and work phone. They ask questions that are clearly answered in the case description. It is as though they don't read it.
April Barclay profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

Agile CRM10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis profile photo
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

Agile CRM10.0
Based on 1 answer
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis profile photo
Salesforce9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Alternatives Considered

I trialed a number of other CRMs much to the disgust of my colleagues!
  • Pipedrive was great but more sales focussed and heavy on Javascript so felt slow at times
  • OnePageCRM was good but no sales automation when we tried it
  • Highrise - wanted to love it but too basic and even though we had a free license bundled with Basecamp we didn't use it.
  • Capsule was good but basic
  • Salesforce was too complicated to learn
  • Infusionsoft and Hubspot were too hard sell (Hubspot wanted a 1 year commitment)
Jez John profile photo
Much more expensive and time consuming to setup.
Jayne Pearce profile photo

Collaboration and Sharing

No score
No answers yet
No answers on this topic
Salesforce8.3
Based on 5 answers
They have a chatter function which is great! You can easily create group dashboards and reports.
Stratford Canning profile photo

Data Integration

No score
No answers yet
No answers on this topic
Salesforce8.4
Based on 5 answers
It’s real-time, quick access, and easily compatible with over systems.
Stratford Canning profile photo

Scalability

Agile CRM10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis profile photo
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

  • Agile CRM is such an integral part of our business, that I can imagine life without it. If we didn't have it, it would mean missing important calls, not following up on key leads, and not having current contact information for many of our clients, vendors, and prospects.
  • In addition to cost savings, agile CRM also helps me save time. It's very responsive, so updating records is not a hassle. I particularly like being able to import details from someone's LinkedIn page without having the type of thing.
Mike Wittenstein profile photo
  • None to be honest. There is no scoring on leads so sales people don't know which one to chase and win.
  • There is no warming when someone is burning too many leads or taking too long to close a lead.
Liz Fulham profile photo

Pricing Details

Agile CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details