Agiloft Flexible Service Desk Suite

15 Ratings
Score 8.7 out of 101

Bizagi Digital Business Platform

17 Ratings
Score 8.2 out of 101

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Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff profile photo

Bizagi Digital Business Platform

Bizagi Modeler is perfect tool do design graphically how the workflow looks like. For us is working best to design process and responsible user per activity. It also helps very much with the export option because we after that generate documentation and part of the analysis. This analysis is accepted by the customer after this.
Jakub Wilk profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Bizagi Digital Business Platform
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Bizagi Digital Business Platform
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Bizagi Digital Business Platform
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Bizagi Digital Business Platform
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Bizagi Digital Business Platform
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.3
Bizagi Digital Business Platform

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Bizagi Digital Business Platform
Configuration mangement
Agiloft Flexible Service Desk Suite
8.9
Bizagi Digital Business Platform
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Bizagi Digital Business Platform

Change management

Agiloft Flexible Service Desk Suite
9.8
Bizagi Digital Business Platform
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Bizagi Digital Business Platform
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Bizagi Digital Business Platform

Reporting & Analytics

Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
1.0
Dashboards
Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
1.0
Standard reports
Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
1.0
Custom reports
Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
1.0

Process Engine

Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
5.3
Process designer
Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
10.0
Process simulation
Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
8.0
Business rules engine
Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
7.0
SOA support
Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
4.0
Process player
Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
6.0
Support for modeling languages
Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
5.0
Form builder
Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
1.0
Model execution
Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
1.0

Collaboration

Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
1.0
Social collaboration tools
Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
1.0

Content Management Capabilties

Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
9.0
Content management
Agiloft Flexible Service Desk Suite
Bizagi Digital Business Platform
9.0

Pros

  • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
  • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
  • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
Don Ruxton profile photo
  • design process
  • enable to collaborate on process with customer
  • enable to generate good world documents
  • has a clear view how the process will looks like
  • enable to design roles in the workflow
Jakub Wilk profile photo

Cons

  • The documentation was a little dated, but they have recently updated the online help and now it is in line with the current version features.
Don Ruxton profile photo
  • export option to other format than Bizagi Engine :-)
  • customization of forms that can be use to design workflow
  • localization of export files
Jakub Wilk profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
We haven't experienced any problems or deficiencies that would lead us to choose another tool for the applications we have already moved to Agiloft. We also plan to deploy Agiloft for new applications due to our increasing knowledge of what it can do and increasing acceptance among our staff.
Eric Novikoff profile photo
Bizagi Digital Business Platform10.0
Based on 1 answer
Try it and you will understand.
Frederic Bouvart profile photo

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Online Training

No score
No answers yet
No answers on this topic
Bizagi Digital Business Platform9.0
Based on 1 answer
Online trainingFreeWell chapteredProgressive
Frederic Bouvart profile photo

Alternatives Considered

We selected Agiloft as their product had the most features and required the least programming to implement and add new features.
Don Ruxton profile photo
We use Bizagi modeler as it is for free and enable to draw workflow, collaborate with the customer and help to exchange files with the customer
Jakub Wilk profile photo

Return on Investment

  • We have been able to reduce the time to resolve service related issues drastically. We also use our system for account requests, assets management, software requests and handling confidential issues with added security and that table.
Don Ruxton profile photo
  • it speeds up very much designing the workflows so we save time and money
  • it helps to accept process with customer so it also safe time and money
Jakub Wilk profile photo

Screenshots

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Bizagi Digital Business Platform

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details