15 Ratings
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Score 9.1 out of 101
1 Ratings
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Score 7.3 out of 101

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff profile photo

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.5
Soffront CRM
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Soffront CRM
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Soffront CRM
Self-service tools
Agiloft Flexible Service Desk Suite
9.7
Soffront CRM
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Soffront CRM
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
7.8
Soffront CRM

ITSM asset management

Agiloft Flexible Service Desk Suite
9.1
Soffront CRM
Configuration mangement
Agiloft Flexible Service Desk Suite
8.5
Soffront CRM
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.7
Soffront CRM

Change management

Agiloft Flexible Service Desk Suite
9.9
Soffront CRM
Change requests repository
Agiloft Flexible Service Desk Suite
9.7
Soffront CRM
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Soffront CRM

Sales Force Automation

Agiloft Flexible Service Desk Suite
Soffront CRM
7.7
Customer data management / contact management
Agiloft Flexible Service Desk Suite
Soffront CRM
8.2
Workflow management
Agiloft Flexible Service Desk Suite
Soffront CRM
7.3
Territory management
Agiloft Flexible Service Desk Suite
Soffront CRM
7.3
Channel / partner relationship management
Agiloft Flexible Service Desk Suite
Soffront CRM
8.2

Customer Service & Support

Agiloft Flexible Service Desk Suite
Soffront CRM
7.3
Case management
Agiloft Flexible Service Desk Suite
Soffront CRM
7.3
Help desk management
Agiloft Flexible Service Desk Suite
Soffront CRM
7.3

Marketing Automation

Agiloft Flexible Service Desk Suite
Soffront CRM
8.6
Lead management
Agiloft Flexible Service Desk Suite
Soffront CRM
8.2
Email marketing
Agiloft Flexible Service Desk Suite
Soffront CRM
9.1

CRM Project Management

Agiloft Flexible Service Desk Suite
Soffront CRM
7.7
Task management
Agiloft Flexible Service Desk Suite
Soffront CRM
8.2
Reporting
Agiloft Flexible Service Desk Suite
Soffront CRM
7.3

CRM Reporting & Analytics

Agiloft Flexible Service Desk Suite
Soffront CRM
8.2
Forecasting
Agiloft Flexible Service Desk Suite
Soffront CRM
7.3
Pipeline visualization
Agiloft Flexible Service Desk Suite
Soffront CRM
8.2
Customizable reports
Agiloft Flexible Service Desk Suite
Soffront CRM
9.1

Customization

Agiloft Flexible Service Desk Suite
Soffront CRM
9.1
Custom fields
Agiloft Flexible Service Desk Suite
Soffront CRM
9.1

Security

Agiloft Flexible Service Desk Suite
Soffront CRM
7.3
Single sign-on capability
Agiloft Flexible Service Desk Suite
Soffront CRM
6.4
Role-based user permissions
Agiloft Flexible Service Desk Suite
Soffront CRM
8.2

Social CRM

Agiloft Flexible Service Desk Suite
Soffront CRM
5.9
Social data
Agiloft Flexible Service Desk Suite
Soffront CRM
6.4
Social engagement
Agiloft Flexible Service Desk Suite
Soffront CRM
5.5

Platform

Agiloft Flexible Service Desk Suite
Soffront CRM
5.5
Mobile access
Agiloft Flexible Service Desk Suite
Soffront CRM
5.5

Pros

Agiloft Flexible Service Desk Suite

  • Easy coding-free customization and process-oriented customization interface allows us to delegate ownership of business processes to the layer of management closest to the users of the services Agiloft provides, allowing us to rapidly adapt to new business needs and avoid expensive and slow professional-service based development cycles or a dedicated in-house admin team.
  • Extremely flexible, so we are starting to use it for all kinds of things that we never originally intended it for, including managing change control for our customers, contract management, etc. People in our organization tell each other how effective the tool is which encourages using it to solve problems.
  • The product is clearly designed with forethought and ingenuity, which pays off repeatedly when trying to address a new application. The cleverness of coding-free customization endears it to its administrators.
  • High quality support and professional services from a well-trained onshore team are available so we never felt as though Agiloft stood in the way of implementation.
  • Though we have only minimal usage so far, Agiloft offers a lot of different ways to interface to other systems, which will keep it relevant as we build out our automation and encourages us to use it as a central repository that can be easily accessed, processed, and modified as necessary, enabling its automation features to make good decisions that support automated service delivery to our clients.
Eric Novikoff profile photo

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn profile photo

Cons

Agiloft Flexible Service Desk Suite

  • The look and feel is behind the latest offerings from competitors which can make getting users to switch to Agiloft difficult. In particular, there are limitations on formatting, placement, and type of custom elements on pages, or even custom pages themselves that contain unstructured content (essentially a custom dashboard.) These limitations have in practice not yet kept us from getting what we wanted done with the product.
  • The flexibility of the product begs for more nearly-complete custom applications (customizations) that can be instantly deployed and then tweaked to meet our needs. Creating one is easy enough, but this would speed the process even more.
  • I wish there was more financial functionality. Everything we do ties to the money, and being able to manage the money from the same app (AR/billing is the most important to us) would help a great deal.
Eric Novikoff profile photo

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
You never know what the future may bring, but a of now we are eagerly developing our strategic model in collaboration with Agiloft and hope to implement their ITIL model in the near future.
Robert Kaplan profile photo

Soffront CRM

No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

Soffront CRM

No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo

Soffront CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Agiloft Flexible Service Desk Suite

We selected Agiloft as their product had the most features and required the least programming to implement and add new features.
Don Ruxton profile photo

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn profile photo

Return on Investment

Agiloft Flexible Service Desk Suite

  • Employee efficiency is much higher, as they aren't spending time on tasks that don't add value.
  • From a sales perspective, we have a much better view on what is in the pipeline, and what the likely conversion % is.
  • Overall, we are much more organized due to the tool, and I think mainly it is due to the increased visibility that is possible. Tracking processes, automating reminders, etc makes our operations department run much more effectively. We are looking forward to how much more we can get out of the tool in the future.
Michael Canino profile photo

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn profile photo

Screenshots

Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison