Agiloft Flexible Service Desk Suite

15 Ratings
Score 8.7 out of 101

Soffront CRM

1 Ratings
Score 7.3 out of 101

Add comparison

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

If there were only a handful of clients someone worked with, or if they're workflow was extremely varied and not easy to pin down into specific processes. If they work on a very case by case basis, Agiloft may work, but would be very different to set up than I have been used to. Key questions would be asking what their processes are, how they communicate with clients, and how the communication in their current company is.
Elizabeth Lepisto profile photo

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.6
Soffront CRM
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Soffront CRM
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Soffront CRM
Self-service tools
Agiloft Flexible Service Desk Suite
9.6
Soffront CRM
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Soffront CRM
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
8.3
Soffront CRM

ITSM asset management

Agiloft Flexible Service Desk Suite
9.2
Soffront CRM
Configuration mangement
Agiloft Flexible Service Desk Suite
8.9
Soffront CRM
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.6
Soffront CRM

Change management

Agiloft Flexible Service Desk Suite
9.8
Soffront CRM
Change requests repository
Agiloft Flexible Service Desk Suite
9.6
Soffront CRM
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Soffront CRM

Sales Force Automation

Agiloft Flexible Service Desk Suite
Soffront CRM
7.7
Customer data management / contact management
Agiloft Flexible Service Desk Suite
Soffront CRM
8.2
Workflow management
Agiloft Flexible Service Desk Suite
Soffront CRM
7.3
Territory management
Agiloft Flexible Service Desk Suite
Soffront CRM
7.3
Channel / partner relationship management
Agiloft Flexible Service Desk Suite
Soffront CRM
8.2

Customer Service & Support

Agiloft Flexible Service Desk Suite
Soffront CRM
7.3
Case management
Agiloft Flexible Service Desk Suite
Soffront CRM
7.3
Help desk management
Agiloft Flexible Service Desk Suite
Soffront CRM
7.3

Marketing Automation

Agiloft Flexible Service Desk Suite
Soffront CRM
8.6
Lead management
Agiloft Flexible Service Desk Suite
Soffront CRM
8.2
Email marketing
Agiloft Flexible Service Desk Suite
Soffront CRM
9.1

CRM Project Management

Agiloft Flexible Service Desk Suite
Soffront CRM
7.7
Task management
Agiloft Flexible Service Desk Suite
Soffront CRM
8.2
Reporting
Agiloft Flexible Service Desk Suite
Soffront CRM
7.3

CRM Reporting & Analytics

Agiloft Flexible Service Desk Suite
Soffront CRM
8.2
Forecasting
Agiloft Flexible Service Desk Suite
Soffront CRM
7.3
Pipeline visualization
Agiloft Flexible Service Desk Suite
Soffront CRM
8.2
Customizable reports
Agiloft Flexible Service Desk Suite
Soffront CRM
9.1

Customization

Agiloft Flexible Service Desk Suite
Soffront CRM
9.1
Custom fields
Agiloft Flexible Service Desk Suite
Soffront CRM
9.1

Security

Agiloft Flexible Service Desk Suite
Soffront CRM
7.3
Single sign-on capability
Agiloft Flexible Service Desk Suite
Soffront CRM
6.4
Role-based user permissions
Agiloft Flexible Service Desk Suite
Soffront CRM
8.2

Social CRM

Agiloft Flexible Service Desk Suite
Soffront CRM
5.9
Social data
Agiloft Flexible Service Desk Suite
Soffront CRM
6.4
Social engagement
Agiloft Flexible Service Desk Suite
Soffront CRM
5.5

Platform

Agiloft Flexible Service Desk Suite
Soffront CRM
5.5
Mobile access
Agiloft Flexible Service Desk Suite
Soffront CRM
5.5

Pros

  • Customization. We are able to take the foundation and default set up and turn it into exactly what we need.
  • Support. Although a ticket system and dealing with support almost exclusively online seemed not ideal to us at first, we know we can rely on Agiloft's support team to get back to us quickly and help us to find a way to do something, fix issues that are going on, and answer any questions we have.
  • Easy to learn. Although there is a LOT to learn, most of it has been intuitive and easy to follow. It's easy to try out different setting to see what will happen one way versus another.
  • Charts and Reports. Being able to see data in many, many different ways through the searches and views. Automatically emailed reports are extremely helpful.
Elizabeth Lepisto profile photo
  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn profile photo

Cons

  • The documentation was a little dated, but they have recently updated the online help and now it is in line with the current version features.
Don Ruxton profile photo
  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite8.9
Based on 9 answers
We haven't experienced any problems or deficiencies that would lead us to choose another tool for the applications we have already moved to Agiloft. We also plan to deploy Agiloft for new applications due to our increasing knowledge of what it can do and increasing acceptance among our staff.
Eric Novikoff profile photo
No score
No answers yet
No answers on this topic

Usability

Agiloft Flexible Service Desk Suite7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo
No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We selected Agiloft as their product had the most features and required the least programming to implement and add new features.
Don Ruxton profile photo
Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn profile photo

Return on Investment

  • We have been able to reduce the time to resolve service related issues drastically. We also use our system for account requests, assets management, software requests and handling confidential issues with added security and that table.
Don Ruxton profile photo
  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn profile photo

Screenshots

Pricing Details

Agiloft Flexible Service Desk Suite

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Soffront CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details