What users are saying about
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Top Rated
307 Ratings
40 Ratings

Agorapulse

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Top Rated
307 Ratings
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Score 8.5 out of 101
40 Ratings
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Score 7.5 out of 101

Likelihood to Recommend

Agorapulse

If you are managing social media for other businesses, you need AgoraPulse. If you only have your own business and you only have one page per social media platform, I wouldn't spend the money on it.
Jennifer Herring profile photo

Social Studio

Social Studio is great for owned channels and social listening - its Boolean queries allow for true personalization. Social Studio does not work well for Instagram, or if you're looking to track social influencers easily. This would work well for brands who are looking to do web-wide searches of related content - such as auto brands etc. But would not work well for small owned businesses looking for content on a lower-profile basis.
No photo available

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.1
Social Studio
6.5
Boolean keyword searches
Agorapulse
7.8
Social Studio
5.8
Filtering out noise/spam
Agorapulse
7.2
Social Studio
6.9
Sentiment analysis
Agorapulse
9.1
Social Studio
6.0
Broad channel coverage
Agorapulse
8.5
Social Studio
7.4

Publishing

Agorapulse
8.1
Social Studio
7.3
Content planning and scheduling
Agorapulse
8.8
Social Studio
8.4
Audience targeting
Agorapulse
6.7
Social Studio
7.1
Content optimization
Agorapulse
9.1
Social Studio
5.8
Workflow management
Agorapulse
7.9
Social Studio
7.8

Engagement

Agorapulse
7.5
Social Studio
6.6
Automated routing and prioritization
Agorapulse
6.4
Social Studio
6.3
Customer interaction histories
Agorapulse
8.4
Social Studio
7.0
Bulk actions
Agorapulse
7.9
Social Studio
6.7

Marketing

Agorapulse
7.6
Social Studio
6.1
Lead generation
Agorapulse
6.6
Social Studio
6.0
Content marketing
Agorapulse
9.1
Social Studio
6.5
Paid media management
Agorapulse
8.2
Social Studio
5.4
Campaigns and promotions
Agorapulse
6.7
Social Studio
6.6

Channel coverage/integration

Agorapulse
8.2
Social Studio
7.1
Twitter
Agorapulse
9.0
Social Studio
8.0
Facebook
Agorapulse
8.9
Social Studio
8.0
LinkedIn
Agorapulse
7.4
Social Studio
8.0
Instagram
Agorapulse
7.7
Social Studio
5.7
Google+
Agorapulse
Social Studio
6.8
Pinterest
Agorapulse
Social Studio
6.3
YouTube
Agorapulse
Social Studio
6.7

Reporting/analytics

Agorapulse
7.3
Social Studio
5.8
Campaign success analytics
Agorapulse
7.7
Social Studio
5.9
Real-time tracking
Agorapulse
7.3
Social Studio
6.1
Competitor analysis
Agorapulse
6.9
Social Studio
5.3

Account management

Agorapulse
7.4
Social Studio
7.3
Role-based user permissions & privileges
Agorapulse
8.3
Social Studio
8.2
Mobile access
Agorapulse
6.6
Social Studio
6.4

Pros

Agorapulse

  • The reporting covers all the metrics you need and allows you to modify the reports as you wish by downloading them as a PowerPoint file.
  • One of the main things we love about AgoraPulse is that they seem to have high standards for their quality control and customer service. They don't roll out new features unless they work 100% and if there is an issue they are on top of it right away and with ample communication.
  • No more wondering if you've seen every comment or message. AgoraPulse's system allows you to ensure you have responded to every item no matter what the client has done on their end.
Jennifer Herring profile photo

Social Studio

  • Scheduling and Publishing - Calendar view
  • Streams of Engagement and Workflow to notify others messages
  • Tie in Radian6 to more
  • Reduced duplicate efforts of Radian6 and Buddy Media into one tool
No photo available

Cons

Agorapulse

  • I'm not a fan of the way AgoraPulse pushes images to LinkedIn, which is as a link, rather than a native image. It leads to some clunky-looking posts.
  • One item I'd like to see, which I believe they're working on, is a unified inbox. Having all notifications in one place would make it easier to use as the primary means for responding to and engaging with our audience.
  • While the listening feature is awesome, it's fairly limited for Instagram. I wish there was the ability to create a search with filters based on language, or excluding words/hashtags, etc. There are hashtags I want to listen for, but the volume of nonsense and/or irrelevant posts that use those hashtags makes it difficult to weed through. A better advanced search function for that feature would be a huge benefit.
Jason Glogau profile photo

Social Studio

  • Some channels not supported yet (Instagram for example) and content from Facebook events is not captured
  • Customisable, and exportable reports still not available in the analyze component of Social Studio - some reporting still needs to be done in Radian6
  • Can't tag people in responses, or tag people/pages in posts for Facebook yet (this means we still schedule some content direct to FB if this is needed)
Nicole Swanson profile photo

Likelihood to Renew

Agorapulse

Agorapulse 8.1
Based on 85 answers
For one, its pretty much an all-in-one solution. We're also currently subscribing to Buffer, but since AgoraPulse has Facebook scheduling modules, we might make a total switch once tested enough. The Game apps are also comprehensive, we only want to have Instant Wins and Sweepstakes, and not a lot of options has both. The customer service is superb, that's pretty important. We don't want to go through a lot of hassle stuff to get to what we want to do. Bottom line is AgoraPulse is a tool, and a very useful and intuitive tool that makes life so much easier
Marianne Ho profile photo

Social Studio

Social Studio 8.5
Based on 3 answers
I spent a lot of time researching the right platform for me and our organisation (thanks to the other reviews on TrustRadius also). Having used other platforms when I found frustrations getting my everyday work done, I knew exactly what I wanted and this is why I chose Social Studio. While there have been a few hiccups, the quarterly update releases and the outstanding tech support have kept me more than happy.
Nicole Swanson profile photo

Usability

Agorapulse

Agorapulse 9.0
Based on 8 answers
Simple to use, beautiful design and excellent reporting.
Jackie Eldridge profile photo

Social Studio

Social Studio 9.0
Based on 1 answer
It looks good, is easy to use and totally customisable to individual users. It does everything I need in one place. I spend many hours of everyday in this platform and I still like it!
Nicole Swanson profile photo

Support

Agorapulse

Agorapulse 9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo

Social Studio

Social Studio 9.0
Based on 1 answer
I am able to contact support directly via email rather than through an account manager. I get a support auto response immediately with a case number. I usually get an initial response from a support person via email within a 24 hour period and then if it's not resolved quickly I get further phone of email support until the matter resolved. I always get an email asking if I am happy with the resolution before the case is closed
Nicole Swanson profile photo

Implementation

Agorapulse

Agorapulse 9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo

Social Studio

No score
No answers yet
No answers on this topic

Alternatives Considered

Agorapulse

  • Compared to Woobox, I love how easy it is to setup AgoraPulse contests. I can easily see the contest interface and how it would look like to the audience. There was also lesser need to test and see a live preview of the app because you can already preview it while editing.
  • AgoraPulse UI is also very intuitive, you can get to the menu options instinctively vs Woobox's frustrating UI.
  • AgoraPulse is also much more cheaper if you have a lot of fans.
  • The customer service is much more helpful. If I ask support@AgoraPulse something and they don't have it, they offer alternatives, whereas Woobox has none.
  • The tutorial also is pretty awesome: AgoraPulse has video tutorials allowing me to easily understand how to do things when I can't already figure it out (which is very seldom).
Marianne Ho profile photo

Social Studio

This makes sense from an integration standpoint when a company is using other Salesforce tools or CRM solutions. Building out that complete profile of the user including their social profiles
No photo available

Return on Investment

Agorapulse

  • Increased employee efficiency. Being able to see the setup saves a lot of time, especially if you're going for a very customised contest page.
Marianne Ho profile photo

Social Studio

  • Reduced room for error
  • More efficient
  • Save time in effort to manage, schedule and publish
No photo available

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Agorapulse
Edition
Medium
$991
Large
$1991
Enterprise
$4991
X-Large
$2991
1. per installation
Additional Pricing Details
Medium plan: 10 social profiles, 3 users Large plan: 25 social profiles, 6 users X-Large plan: 40 social profiles, 12 users Enterprise plan: 70 profiles, 10 users

Social Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Social Studio Editions & Modules

Social Studio
Additional Pricing Details

Add comparison