What users are saying about

AgoraPulse

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Top Rated
280 Ratings
Top Rated
37 Ratings

AgoraPulse

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Top Rated
280 Ratings
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Score 8.5 out of 101
Top Rated
37 Ratings
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Score 7.4 out of 101

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Likelihood to Recommend

AgoraPulse

I can't think of a scenario where AgoraPulse (AP) is not well suited, except in a situation where you might have many clients utilizing a specific social platform not integrated into AP yet. AgoraPulse is great for individual users as well as larger teams, from a small number of clients to many social accounts (we have between 30-40).
Matthew Jackson profile photo

Social Studio

Make sure you have a detailed list of the capabilities you need and thoroughly go through this list with the sales representatives
Christopher Perkowski profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Social Studio
6.3
Boolean keyword searches
AgoraPulse
7.8
Social Studio
6.0
Filtering out noise/spam
AgoraPulse
7.2
Social Studio
6.7
Sentiment analysis
AgoraPulse
9.1
Social Studio
5.5
Broad channel coverage
AgoraPulse
8.5
Social Studio
7.1

Publishing

AgoraPulse
8.1
Social Studio
7.3
Content planning and scheduling
AgoraPulse
8.8
Social Studio
8.3
Audience targeting
AgoraPulse
6.7
Social Studio
7.0
Content optimization
AgoraPulse
9.1
Social Studio
5.9
Workflow management
AgoraPulse
7.9
Social Studio
7.8

Engagement

AgoraPulse
7.6
Social Studio
6.7
Automated routing and prioritization
AgoraPulse
6.4
Social Studio
6.2
Customer interaction histories
AgoraPulse
8.4
Social Studio
7.1
Bulk actions
AgoraPulse
7.9
Social Studio
6.7

Marketing

AgoraPulse
7.6
Social Studio
6.0
Lead generation
AgoraPulse
6.6
Social Studio
5.8
Content marketing
AgoraPulse
9.1
Social Studio
6.3
Paid media management
AgoraPulse
8.2
Social Studio
5.5
Campaigns and promotions
AgoraPulse
6.7
Social Studio
6.5

Channel coverage/integration

AgoraPulse
8.6
Social Studio
6.8
Twitter
AgoraPulse
9.1
Social Studio
8.0
Facebook
AgoraPulse
8.9
Social Studio
8.0
Instagram
AgoraPulse
7.8
Social Studio
5.3
LinkedIn
AgoraPulse
Social Studio
7.6
Google+
AgoraPulse
Social Studio
6.6
Pinterest
AgoraPulse
Social Studio
5.8
YouTube
AgoraPulse
Social Studio
6.3

Reporting/analytics

AgoraPulse
7.3
Social Studio
5.7
Campaign success analytics
AgoraPulse
7.7
Social Studio
5.7
Real-time tracking
AgoraPulse
7.3
Social Studio
6.2
Competitor analysis
AgoraPulse
6.9
Social Studio
5.2

Account management

AgoraPulse
7.4
Social Studio
7.3
Role-based user permissions & privileges
AgoraPulse
8.3
Social Studio
8.2
Mobile access
AgoraPulse
6.6
Social Studio
6.5

Pros

  • Puts all your socials content into one very easy to use place including paid content.
  • Automated profanity rules that can be used to either stop certain comments before they happen or identify important ones that use positive messaging like 'love, live'
  • allows multiple people to work as a team without stepping on each others' toes.
Jayden Andersen profile photo
  • Scheduling Content
  • Calendar Organization
  • Facebook, Twitter, LinkedIn capabilities
Christopher Perkowski profile photo

Cons

  • The mobile app could catch up with the desktop version but it still has all the basic functionality and doesn't slow you down.
Jayden Andersen profile photo
  • Calendar view should allow for clicking and dragging of posts to reschedule the time of the post.
  • Platform does not allow for moderation of posts through keyword filters which is crucial for keeping our client's pages clean.
  • Social Studio account representatives are not completely knowledgable and competent when explaining the tool or answering questions.
  • Does not allow native video posting
  • Does not allow LinkedIn photo posts
Christopher Perkowski profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
We really love the way this platform works and the way it has helped us organize and streamline our day! The time saved is a key factor in why we will continue to use this software and might only consider something else if it were to cover more networks or to improve on the combining of information streams
Christopher Kimball profile photo
Social Studio8.5
Based on 3 answers
I spent a lot of time researching the right platform for me and our organisation (thanks to the other reviews on TrustRadius also). Having used other platforms when I found frustrations getting my everyday work done, I knew exactly what I wanted and this is why I chose Social Studio. While there have been a few hiccups, the quarterly update releases and the outstanding tech support have kept me more than happy.
Nicole Swanson profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Because it is very easy and simple to use.
Lauren Melnick profile photo
Social Studio9.0
Based on 1 answer
It looks good, is easy to use and totally customisable to individual users. It does everything I need in one place. I spend many hours of everyday in this platform and I still like it!
Nicole Swanson profile photo

Support

AgoraPulse9.2
Based on 9 answers
Any queries I've had have been answered quickly and in a very friendly manner.
Bronwyn Cook profile photo
Social Studio9.0
Based on 1 answer
I am able to contact support directly via email rather than through an account manager. I get a support auto response immediately with a case number. I usually get an initial response from a support person via email within a 24 hour period and then if it's not resolved quickly I get further phone of email support until the matter resolved. I always get an email asking if I am happy with the resolution before the case is closed
Nicole Swanson profile photo

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I think AgoraPulse combines the best aspects of Sprout Social and Hootsuite into one program. Hootsuite is fantastic for listening, but lacks in the publishing and metrics departments. Hootsuite also does not have any form of Instagram analytics. Sprout Social has great tools for metrics but I feel like their listening tools are lacking. I feel that AgoraPulse has all of these tools and is the perfect platform for listening, publishing and metrics.
Brendon Phillips profile photo
Social Studio has an easily accessible calendar view of content which helps with management of scheduled posts. Our agency also had a lengthy test trial of Social Studio because of our current Buddy Media contract so the transition was smooth and simple. Buddy Media and Social Studio are both owned by Salesforce
Christopher Perkowski profile photo

Return on Investment

  • AgoraPulse has saved time and efforts when it comes to publishing to different platforms at the same time.
  • The metrics have improved the amount of effort we put towards certain programs on campus based on how students react to them.
Brendon Phillips profile photo
  • We were able to benchmark high-level metrics (i.e. Share of Voice) against our competitors YoY.
  • While it was difficult and time-consuming, I was able to create reports using the data pulled in from Social Studio.
  • There were other tools for comparable prices that had more advanced analytics that would have saved time/money had we been using them (Crimson Hexagon).
Jimmy Mack profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Social Studio

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Social Studio Editions & Modules
Social Studio
Additional Pricing Details

Social Studio More Information