What users are saying about
9 Ratings
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Score 5.9 out of 101
2 Ratings
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Score 3.1 out of 101

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Likelihood to Recommend

AkkenCloud

AkkenCloud would be an appropriate CRM system for anybody in the recruiting industry
No photo available

Sterling Talent Solutions

If a company is seeking a quick criminal background check or only does occasional searches, Sterling is fine. If a company has a need for more frequent, in depth checks, Sterling will disappoint. Background check companies exist to take the onus off employers who have many other focuses. I spend way too much time solving problems that occur because Sterling is not getting the job done. We are in the process of seeking a new provider
Rebecca Boschert profile photo

Feature Rating Comparison

Recruiting / ATS

AkkenCloud
8.6
Sterling Talent Solutions
5.2
Job Requisition Management
AkkenCloud
9.0
Sterling Talent Solutions
Company Website Posting
AkkenCloud
9.0
Sterling Talent Solutions
Publish to Social Media
AkkenCloud
9.0
Sterling Talent Solutions
Duplicate Candidate Prevention
AkkenCloud
9.0
Sterling Talent Solutions
5.0
Candidate Search
AkkenCloud
9.0
Sterling Talent Solutions
Applicant Tracking
AkkenCloud
9.0
Sterling Talent Solutions
Collaboration
AkkenCloud
9.0
Sterling Talent Solutions
Task Creation and Delegation
AkkenCloud
9.0
Sterling Talent Solutions
Email Templates
AkkenCloud
4.0
Sterling Talent Solutions
4.0
User Permissions
AkkenCloud
9.0
Sterling Talent Solutions
6.0
Notifications and Alerts
AkkenCloud
9.0
Sterling Talent Solutions
6.0
Reporting
AkkenCloud
9.0
Sterling Talent Solutions
5.0

Pros

  • AkkenCloud has great customer service. When we have a problem, they are quick to take the steps to solve it. Also, if an issue is beyond their control, they will inform us and make recommendations on how to solve the issue.
  • The home screen contains very useful information and can be customized to each individuals preferences. This allows quick access to tasks performed daily.
  • Overall, the tool is very user friendly. It requires minimal ramp up time in order to get comfortable with the tool.
No photo available
  • Criminal County and Federal searches are typically completed in a timely manner
  • The user interface is straightforward and easy to navigate
  • The ability to have new hires complete onboarding paperwork is excellent
Rebecca Boschert profile photo

Cons

  • When a candidate applies via applicant tracking, there is a glitch that you have to submit that candidate a different way than other candidates by using the applied function, then submitting from there. That is a glitch that should be fixed. You should be able to submit the same way and allow the system to track that he was a candidate from applicant tracking.
  • The new alerts from notes works well. The only change I would make is it is rather slow to attach a note now since the new messages have been added to notes.
  • Email should be a bit quicker. Rather than going to the server every 5 minutes, it should pull much quicker. That ability is rather easy to fix. Especially since we receive emails on our phone much quicker than we receive from Akken.
Jamie Burchell profile photo
  • The majority of the customer facing operations are based in India. This has perpetuated communication issues on my behalf as well as on the behalf of candidates who are going through the background check process. I often get complaints from candidates that they are concerned about supplying information to individuals in other countries which is understandable in light of the scams that exist today. I believe it also impacts the ability to get employment verifications completed in a timely manner.
  • Employment verifications are slow and often we cancel them and complete the verification on our own. As mentioned, I think part of this issue is that when they reach out for verifications, previous employees are hesitant to call back. When Sterling is not able to get a verification, they then ask for tax documents which is invasive and unnecessary. When this happens, I am typically able to make a phone call myself and accomplish in 10 minutes what they could not in 5 days. Prior to Sterling purchasing Talentwise, my initial provider, this was never an issue.
  • Sterling provides rapid drug screening service, which we take advantage of and appreciate. However, often candidates show up at a lab to complete testing and the facility does not offer rapid testing. Sterling could do a much better job of sending candidates to a facility that can provide the service.
  • There is a severe lack of personalized customer service. I have no relationship with my dedicated "business relationship executive team" in India. They are simply individuals who I don't know by name that pick up the phone, practically read from a script when I call with a problem, and put me on hold for 5 minutes at a time trying to find an answer to something they don't know. Again, this is something I significantly miss about Talentwise.
Rebecca Boschert profile photo

Likelihood to Renew

AkkenCloud7.6
Based on 5 answers
AkkenCloud is the closest application to incorporate staffing, billing, and candidate/employee tracking all in one package.
No photo available
Sterling Talent Solutions1.0
Based on 1 answer
No answer on this topic is available.

Usability

AkkenCloud8.0
Based on 1 answer
Akken is quite easy to use however there are a few more complex functions or multi steps to go through to run reports and find historic information.
No photo available
No score
No answers yet
No answers on this topic

Performance

AkkenCloud6.0
Based on 1 answer
It's an average tool. The calendar function isn't great, email is slow, and there always seem to be day-to-day issues. The functionality is mostly there for a staffing firm, but there are plenty of areas of improvement still needed
Lisa Marcus profile photo
No score
No answers yet
No answers on this topic

Support

AkkenCloud8.0
Based on 1 answer
We receive quick replies after posting an issue as a job ticket to Akken.
No photo available
No score
No answers yet
No answers on this topic

Implementation

AkkenCloud6.0
Based on 1 answer
Encourage your team to watch the training videos available.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

We preferred the ability to go with Mac computers. That was the number one selling point for us. Besides that we liked the ease of the product. The email interface looked exactly like Outlook. The calendar the same. The price was also a big selling point. It came in slightly cheaper than Bullhorn and other systems and in our opinion a better product.
Jamie Burchell profile photo
We had no issues with HireRight. The system worked well and we had excellent service. The only reason we selected Sterling is we changed our ATS to Compas and wanted to be integrated with a background check company. Sterling was only one of two options and offered onboarding capabilities. The other did not
Rebecca Boschert profile photo

Return on Investment

  • Better applicant tracking. Works extremely well to keep our candidates organized and easily submit and track our candidates through the interviewing process.
  • Employees and on point quicker. They have a task bar to accomplish every day.
  • The increase in resumes coming from our website has been unbelievable since we added the ability to publish our job orders from Akken to our site.
Jamie Burchell profile photo
  • Using a background check provider that also offers onboarding has saved our company about $2000 a year
  • Overall the system has caused us to spend more time managing problems with background check issues than our previous provider.
  • Often applicants do not have a positive interaction with Sterling which negatively reflects on my company.
Rebecca Boschert profile photo

Pricing Details

AkkenCloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Sterling Talent Solutions

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details