What users are saying about
9 Ratings
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Score 5.5 out of 101
5 Ratings
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Score 6.8 out of 101

Likelihood to Recommend

AkkenCloud

AkkenCloud was definitely a positive experience for me. My position at The Liberty Group was my first position as a recruiter so AkkenCloud was my first introduction to any kind of Applicant Tracking software. My experience with AkkenCloud was positive, the system was easy to use.
Kirah Terlip profile photo

Sterling Talent Solutions

If a company is seeking a quick criminal background check or only does occasional searches, Sterling is fine. If a company has a need for more frequent, in depth checks, Sterling will disappoint. Background check companies exist to take the onus off employers who have many other focuses. I spend way too much time solving problems that occur because Sterling is not getting the job done. We are in the process of seeking a new provider
Rebecca Boschert profile photo

Feature Rating Comparison

Recruiting / ATS

AkkenCloud
8.6
Sterling Talent Solutions
Job Requisition Management
AkkenCloud
9.0
Sterling Talent Solutions
Company Website Posting
AkkenCloud
9.0
Sterling Talent Solutions
Publish to Social Media
AkkenCloud
9.0
Sterling Talent Solutions
Duplicate Candidate Prevention
AkkenCloud
9.0
Sterling Talent Solutions
Candidate Search
AkkenCloud
9.0
Sterling Talent Solutions
Applicant Tracking
AkkenCloud
9.0
Sterling Talent Solutions
Collaboration
AkkenCloud
9.0
Sterling Talent Solutions
Task Creation and Delegation
AkkenCloud
9.0
Sterling Talent Solutions
Email Templates
AkkenCloud
4.0
Sterling Talent Solutions
User Permissions
AkkenCloud
9.0
Sterling Talent Solutions
Notifications and Alerts
AkkenCloud
9.0
Sterling Talent Solutions
Reporting
AkkenCloud
9.0
Sterling Talent Solutions

Pros

AkkenCloud

  • Automatically keeps a record of activities such as email conversations related to a candidate.
  • Time and date stamp on events logged to a candidate and customer is a great resource.
  • Completing full company profiles with all contacts is very helpful for later efficiency.
No photo available

Sterling Talent Solutions

  • Criminal County and Federal searches are typically completed in a timely manner
  • The user interface is straightforward and easy to navigate
  • The ability to have new hires complete onboarding paperwork is excellent
Rebecca Boschert profile photo

Cons

AkkenCloud

  • I would like the ability to color coordinate my calendar. Currently the only option is blue (and red if I have not accepted the invite).
  • There are times when the system crashes for seemingly no reason. This can be frustrating.
  • It's not always easy to identify when there are multiple entries made into the system.
No photo available

Sterling Talent Solutions

  • The majority of the customer facing operations are based in India. This has perpetuated communication issues on my behalf as well as on the behalf of candidates who are going through the background check process. I often get complaints from candidates that they are concerned about supplying information to individuals in other countries which is understandable in light of the scams that exist today. I believe it also impacts the ability to get employment verifications completed in a timely manner.
  • Employment verifications are slow and often we cancel them and complete the verification on our own. As mentioned, I think part of this issue is that when they reach out for verifications, previous employees are hesitant to call back. When Sterling is not able to get a verification, they then ask for tax documents which is invasive and unnecessary. When this happens, I am typically able to make a phone call myself and accomplish in 10 minutes what they could not in 5 days. Prior to Sterling purchasing Talentwise, my initial provider, this was never an issue.
  • Sterling provides rapid drug screening service, which we take advantage of and appreciate. However, often candidates show up at a lab to complete testing and the facility does not offer rapid testing. Sterling could do a much better job of sending candidates to a facility that can provide the service.
  • There is a severe lack of personalized customer service. I have no relationship with my dedicated "business relationship executive team" in India. They are simply individuals who I don't know by name that pick up the phone, practically read from a script when I call with a problem, and put me on hold for 5 minutes at a time trying to find an answer to something they don't know. Again, this is something I significantly miss about Talentwise.
Rebecca Boschert profile photo

Likelihood to Renew

AkkenCloud

AkkenCloud 7.6
Based on 5 answers
We are very likely to renew. If there was one reason why I wouldn't it is the reporting section. Running reports in Akken is cumbersome compared to Bullhorn. I would like the ability the pull up a report that states the number of calls my people are making. It's difficult to do in Akken. This would be the only factor in us not renewing.
Jamie Burchell profile photo

Sterling Talent Solutions

Sterling Talent Solutions 1.0
Based on 1 answer
No answer on this topic is available.

Usability

AkkenCloud

AkkenCloud 8.0
Based on 1 answer
Akken is quite easy to use however there are a few more complex functions or multi steps to go through to run reports and find historic information.
No photo available

Sterling Talent Solutions

No score
No answers yet
No answers on this topic

Performance

AkkenCloud

AkkenCloud 6.0
Based on 1 answer
It's an average tool. The calendar function isn't great, email is slow, and there always seem to be day-to-day issues. The functionality is mostly there for a staffing firm, but there are plenty of areas of improvement still needed
Lisa Marcus profile photo

Sterling Talent Solutions

No score
No answers yet
No answers on this topic

Support

AkkenCloud

AkkenCloud 8.0
Based on 1 answer
We receive quick replies after posting an issue as a job ticket to Akken.
No photo available

Sterling Talent Solutions

No score
No answers yet
No answers on this topic

Implementation

AkkenCloud

AkkenCloud 6.0
Based on 1 answer
Encourage your team to watch the training videos available.
No photo available

Sterling Talent Solutions

No score
No answers yet
No answers on this topic

Alternatives Considered

AkkenCloud

AkkenCloud was the first software I used in my career as a recruiter. Since using Akken, I have used TempWorks, Avionte, and JobScience/SalesForce. I do like Akken.
Kirah Terlip profile photo

Sterling Talent Solutions

We had no issues with HireRight. The system worked well and we had excellent service. The only reason we selected Sterling is we changed our ATS to Compas and wanted to be integrated with a background check company. Sterling was only one of two options and offered onboarding capabilities. The other did not
Rebecca Boschert profile photo

Return on Investment

AkkenCloud

  • Having everything in one place and being able to quickly reference key information on the home screen helps save time and increase productivity.
  • The ability to effectively set follow ups allows me to remain prompt on my tasks.
  • The ability to share documents and keep all of our documents electronic allows us to better streamline our processes.
No photo available

Sterling Talent Solutions

  • Using a background check provider that also offers onboarding has saved our company about $2000 a year
  • Overall the system has caused us to spend more time managing problems with background check issues than our previous provider.
  • Often applicants do not have a positive interaction with Sterling which negatively reflects on my company.
Rebecca Boschert profile photo

Pricing Details

AkkenCloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sterling Talent Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AkkenCloud
8.6
Sterling Talent Solutions
1.0

Likelihood to Renew

AkkenCloud
7.6
Sterling Talent Solutions
1.0

Usability

AkkenCloud
8.0
Sterling Talent Solutions

Performance

AkkenCloud
6.0
Sterling Talent Solutions

Support

AkkenCloud
8.0
Sterling Talent Solutions

Implementation

AkkenCloud
6.0
Sterling Talent Solutions

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