Likelihood to Recommend If at this point in the pandemic, remote access to a desktop is necessary for you, then AnyDesk is likely a solid solution. However, as the pandemic winds down, remote access is expected to become less and less critical, and thus, the problem that AnyDesk solves is likely (or perhaps, hopefully) going away. Given the bad reputation for using this program by scammers, many customers do not want to connect through it, so over time, I switched to an alternative to Anydesk - the service Getscreen. me, which connects directly from the browser.
Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine Endpoint Central is fantastic for a set and forget patching tool. This is great for the Windows clients that we have and provides good reporting and ensures machines are kept up to date and gives us good reporting on which machines are vulnerable in our organisation. Linux machines are not as well handled due to the multiple flavours of Linux that are out there. ManageEngine Endpoint Central only manages specific versions of Mac and Linux so it is best to check compatability ahead of time.
Read full review Pros It has an inbuilt Wake-on-LAN feature, which allows starting the remote computer with just a click. We can create an easy-to-remember custom alias for different systems, it makes it easy to access the systems without any ID or long numbers to remember. It allows auto adapt resolution, it displays the remote system according to the host systems resolution. Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
Patch Management is very easy to use and deploy patches each month Inventory Reporting is straight forward with multiple premade reports available Remote Connections are very simple to use, it only takes 15 seconds to find and connect to a device. Software Deployment and the Self serviceportal give you multiple ways of deploying your apps. Read full review Cons The auto-update feature on AnyDesk sometimes offers a technical glitch. It does not work properly on few occasions. I really think it may has a room for improvement. When it comes to Mac AnyDesk may seem a little complex at early times. Video recording captures a low quality frame. I think this should be changed because sometimes video recording is the most essential thing. Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation. Read full review Likelihood to Renew ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
Read full review Usability AnyDesk is a complete solution for remote access and control. AnyDesk provides better navigation and UI when compared with other similar software. AnyDesk helped me a lot at times when I've been working from home. The only disadvantage I found is when the network connection is weak. It needs to be managed properly.
Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
Great product, very easy to use. Does exactly what we want without any fuss. The interface could be a bit more modern and less cluttered but overall functionality is excellent. Once you're familiar with the menus it's easy enough to get around and do what's needed. We're very happy with the product.
Read full review Support Rating I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
Read full review Alternatives Considered The free version of
TeamViewer is unstable; the remote connection is frequently lost. Anydesk's remote connection is much more reliable and consistent. Even so, I prefer AnyDesk over other software because it's a lot easier to install and runs very well. Aside from that, its simplicity gives it an edge over other software.
Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
WSUS (provided by Microsoft) is a MUCH inferior product, no flexibility at all, updates when it wants and how it wants and was generally not suit for purpose. In addition, endpoint offers all the other functionality that WSUS doesn't (as said earlier in my review, remote control, endpoint security and much more).
Read full review Return on Investment Reduce time and efforts spare for sorting out issues. Increase the overall revenue as able to share and present our products to customers easily and in detail. Control our expenses as we can handle any issue that arises remotely. Improve overall customer services as we act quickly and promptly with any issues. Read full review ManageEngine, A Div of Zoho Corporation Pvt Ltd
Reporting makes displaying information (such as patch status, age of devices) to the board of directors incredibly easy. During a blue screen of death event, the OS Deployment functionality allowed us to re-image all of our 70+ laptops in one day's time. Read full review ScreenShots