What users are saying about
41 Ratings
11 Ratings
41 Ratings
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Score 9.3 out of 100
11 Ratings
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Score 9 out of 100

Likelihood to Recommend

AnyDesk

AnyDesk is an appropriate software for use by us to resolve technical ticket tickets made by users of the organization. Whenever there is a problem or request to install something on the workstation, IT is triggered and we use this tool to resolve the online and remote ticket. Service is fast, agile and we use it to install software, printers, check files, shares, windows settings, and other things.
José Carvalho | TrustRadius Reviewer

Wayk Bastion

It is a product that is very small footprint that allows remote control.Can be used very efficiently and effectively in a small environment. That would be up to 50 computers. You can use this in a larger environment but it would require multiple techs to cover. Currently I am the only helpdesk tech in my company.
Logan Poe | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

AnyDesk
8.7
Wayk Bastion
8.5
Screen sharing
AnyDesk
9.0
Wayk Bastion
9.0
File transfer
AnyDesk
8.5
Wayk Bastion
8.8
Instant message
AnyDesk
8.4
Wayk Bastion
9.0
Secure remote access with Smart Card authentication
AnyDesk
8.8
Wayk Bastion
Access to sleeping/powered-off computers
AnyDesk
9.0
Wayk Bastion
6.1
Over-the-Internet remote session
AnyDesk
9.2
Wayk Bastion
9.1
Initiate remote control from mobile
AnyDesk
7.9
Wayk Bastion
9.0
Remote management of servers & workstations
AnyDesk
9.2
Wayk Bastion
Remote Active Directory® management
AnyDesk
8.9
Wayk Bastion
Centralized management dashboard
AnyDesk
8.6
Wayk Bastion
8.1
Session record
AnyDesk
8.4
Wayk Bastion
Annotations
AnyDesk
8.6
Wayk Bastion
Monitoring and Alerts
AnyDesk
8.5
Wayk Bastion
Multi-platform remote control
AnyDesk
9.0
Wayk Bastion
9.1

Pros

AnyDesk

  • Easy to use.
  • You can choose an alias for your machine instead of a number ID.
  • It has a good mobile app.
  • It does not consume much RAM or slow down the machine upon startup.
Anonymous | TrustRadius Reviewer

Wayk Bastion

  • Wayk Now has 3 authentication methods to use when connecting in to a remote Wayk Now instance - Secure Remote Password (the app password), Secure Remote Delegation (the OS credentials which is used to gain elevated rights should they be required) and finally Prompt for Permission which is very handy if your client isn't IT literate so they just get a prompt to click on to authenticate with the app that way. From what I've seen in other remote assist apps, this is fairly unique.
  • Another new feature that I think gives Wayk a slight edge over the competition is a new graphics codec for the video feed from the client app called GFWX. Again its certainly a unique take on this problem of streaming the video to the client ends app. Basically it means that the image quality is a lot better for a lot less bandwidth because of the codec's compression.
  • The last point that Wayk Now does well is its integration with the other Devolutions products such as Remote Desktop Manager in which you can create Wayk Now session entries so that you can build up a DB of your clients/your own unattended Wayk Now instances that you can open from within RDM.
Anonymous | TrustRadius Reviewer

Cons

AnyDesk

  • The user's have capabilities to disable it so when we try to do a remote session, it shows user offline. It would be nice to have the administrator control over it.
Anonymous | TrustRadius Reviewer

Wayk Bastion

  • Requires an agent install on the remote computer (or a full Wayk install). Would like to see a tool that allowed someone to connect to my WAYK invite, and use the services remotely so that it is a true no-touch on the remote server.
  • Limited feature set (by design, but if you are looking for a full featured remote support product, this probably isn't it). Of course since this is by design it could be considered a pro.
Thomas Higgins | TrustRadius Reviewer

Likelihood to Renew

AnyDesk

No score
No answers yet
No answers on this topic

Wayk Bastion

Wayk Bastion 10.0
Based on 1 answer
Considering that Wayk Now comes in a free edition that can be used commercially, even if I wasn't to renew Wayk Now for whatever reason, I would still use it, but I do actually require the unattended access feature which is available for free now with the new free business licence.
Anonymous | TrustRadius Reviewer

Usability

AnyDesk

AnyDesk 9.5
Based on 2 answers
AnyDesk is a complete solution for remote access and control. AnyDesk provides better navigation and UI when compared with other similar software. AnyDesk helped me a lot at times when I've been working from home. The only disadvantage I found is when the network connection is weak. It needs to be managed properly.
Anonymous | TrustRadius Reviewer

Wayk Bastion

Wayk Bastion 9.0
Based on 1 answer
I feel Wayk Now is very useable as it's still a very simple concept packaged basically the same way that the competition does with their remote assist type apps
Anonymous | TrustRadius Reviewer

Support Rating

AnyDesk

AnyDesk 9.3
Based on 15 answers
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
João Mauricio | TrustRadius Reviewer

Wayk Bastion

Wayk Bastion 9.7
Based on 4 answers
My experience with their support is for a related product, not Wayk Now; however Devolutions support has always been superior to most regardless of the product being used. I left it at a 9 instead of a 10 simply because I haven't used it, but I would expect nothing less than a 10 from my experiences with RDM - both free and paid versions.
Thomas Higgins | TrustRadius Reviewer

Alternatives Considered

AnyDesk

AnyDesk is a low-storage device so you can tell the client to download it anywhere you are connected with the internet and it will get installed very quickly. The screen sharing in this application is very clean and resolution quality is high, you can only access once the client device accepts it, which means a secure remote access from this application.
Anonymous | TrustRadius Reviewer

Wayk Bastion

I think they're great tools also. But. Skype for Business, it's only for 365 users or, with external users, be prepared to download a nice 50Mb PLUGIN.... And TeamViewer, I think it's great, but lots of companies around the world block it thinking it's a malware, more than a support tool.
Anonymous | TrustRadius Reviewer

Return on Investment

AnyDesk

  • Easy access to client devices which is a very positive impact on our institute.
  • According to overall business objectives this has helped us have frequent and easy communication with our customers to tackle issues.
  • Negative impact is nothing but only a minor thing is that you need to be connected every time with the internet.
Anonymous | TrustRadius Reviewer

Wayk Bastion

  • There is a no-cost version of the tool which has an immediate positive Return on Investment as it allows remote support users to efficiently assist users
Chris Reddy | TrustRadius Reviewer

Screenshots

Pricing Details

AnyDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AnyDesk Editions & Modules

Edition
Lite10.991
Professional20.991
Power52.491
  1. per month
Additional Pricing Details

Wayk Bastion

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Wayk Bastion Editions & Modules

Edition
Technician CAL License99.991
Site License2499.992
Country LicenseContact Us3
Global LicenseContact Us4
  1. Per Technician
  2. Unlimited Technicians, Single Site
  3. Unlimited Technicians, Multiples Sites, Single Country
  4. Unlimited Technicians, Multiples Sites, Worldwide
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AnyDesk
9.2
Wayk Bastion
9.0

Likelihood to Renew

AnyDesk
Wayk Bastion
10.0

Usability

AnyDesk
9.5
Wayk Bastion
9.0

Support Rating

AnyDesk
9.3
Wayk Bastion
9.7

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