Appcues vs Pendo.io

• Implement application/feature/release tours for web applications.
• Make changes directly on production without the need to stage them in Dev or QA.
• Target tours, tooltips, and onboarding messages to users, groups of users, customers or any developer defined criteria.

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• High-quality analytics.
• Pointed delivery that meets the user's needs of information, without destroying the Customer Experience.
• Dedication to customer success. Anytime I have gone to the Pendo.io team for clarity beyond what shows in their app and docs, they are quick and informative, while updating what they have publicly available.
• Usability-driven - Pendo.io realizes not everyone uses the same platforms, and makes the best possible availability of integrations and ability to custom-code an integration through their robust API.

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• We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
• Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
• The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.

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• I would love it if Pendo.io would add a dedicated space where you can work on segments. Having to access them through drop-downs in random places throughout the app isn't the best.
• I'd love for them to expand their integrations with other programs that support product managers.

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• We receive less support tickets from new users because our Appcues flows guide them through completing basic tasks in their account.
• Customers in our trial accounts and free accounts rarely reach out to our team with setup needs.
• Customers using our Appcues flows love the experience, which is crucial during the onboarding process -- especially since our user-base can be less technically savvy.

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• 95% reduction in required dev resources, freeing them up for more product development
• Roughly a 400% increase in effective customer messaging from 2017 (31 guides) to 2018 (currently, 141 guides), spurring all kinds of engagement from more feature usage & discovery to education & in-app training.
• 100% of all new features and feature updates are now substantiated by quantitative and qualitative data, in-part sourced from Pendo.

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