Appcues vs Pendo.io

Likelihood to Recommend

Appcues is perfect for in-app messaging and guiding users through completing product actions. They could improve the usability of the product and the overall UX / UI for new users. Their ability to customize a theme is great for an app that needs to setup something very professional quickly. The flows also look beautiful and feel like part of our app. We're glad we chose Appcues, it's just taken us awhile to fully implement it.

Read full review

Jared DeLong

Customer Success Manager

KindfulNon-Profit Organization Management, 1-10 employees

View all 2 answers on this topic

Pendo.io is well suited for companies that want detailed usage information. Page and feature tagging is simple, yet offers incredible information on behaviors (funnels, paths, etc). The Product team finds this detail invaluable in supporting data-driven decisions for design and development.Pendo.io is well suited for companies that need usage information to guide implementation and customer communication. Customized dashboards allow different teams to view at-a-glance information that is important to their work. The in-app guides make it simple and easy for users to access resources without having to navigate away from their work.Pendo.io may not be well suited for companies that need to track text/content entered into text boxes within their application, although we have not found that to be a problem.

Read full review

Jennifer Gray

Director of Product Experience

Weave EducationEducation Management, 11-50 employees

View all 67 answers on this topic

Pros

Implement application/feature/release tours for web applications.
Make changes directly on production without the need to stage them in Dev or QA.
Target tours, tooltips, and onboarding messages to users, groups of users, customers or any developer defined criteria.

Read full review

Juan Palma

Software Development Manager

Ventus WirelessTelecommunications, 51-200 employees

View all 2 answers on this topic

High-quality analytics.
Pointed delivery that meets the user's needs of information, without destroying the Customer Experience.
Dedication to customer success. Anytime I have gone to the Pendo.io team for clarity beyond what shows in their app and docs, they are quick and informative, while updating what they have publicly available.
Usability-driven - Pendo.io realizes not everyone uses the same platforms, and makes the best possible availability of integrations and ability to custom-code an integration through their robust API.

Read full review

Jeremy Robinson

Support Community Manager

ConvercentComputer Software, 51-200 employees

View all 67 answers on this topic

Cons

We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.

Read full review

Jared DeLong

Customer Success Manager

KindfulNon-Profit Organization Management, 1-10 employees

View all 2 answers on this topic

I would love it if Pendo.io would add a dedicated space where you can work on segments. Having to access them through drop-downs in random places throughout the app isn't the best.
I'd love for them to expand their integrations with other programs that support product managers.

Read full review

Emily Hardin

Director of Product

Fusion Web ClinicComputer Software, 11-50 employees

View all 67 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

Ask the community to sound off

Pendo.io 9.1

Based on 2 answers

We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.

Read full review

Jennifer Gray

Director of Product Experience

Weave EducationEducation Management, 11-50 employees

View all 2 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Ask the community to sound off

Pendo.io 8.2

Based on 3 answers

Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system

Read full review

Aaron Beaty

Technical Product Analyst

APS PayrollComputer Software, 51-200 employees

View all 3 answers on this topic

Support

No score

No answers yet

No answers on this topic

Ask the community to sound off

Pendo.io 4.4

Based on 3 answers

My initial review of Pendo was glowing - as was my experience at the time. Since then Support, which was once a huge Pendo plus, has become a disaster. They've moved away from dedicated CSMs - at least for a segment of accounts - and to a centralized support model.. however, it can take a week for me to get an initial response to a ticket. I've had to escalate darn near every one in recent months, and most never get satisfactorily resolved. Feels like major scaling issues going on at Pendo, and a whole lot of untrained people. And yes, this will make me reconsider renewing at the end of the year.

Read full review

Tamara Schebel

VP Product & Customer Experience

KlueComputer Software, 11-50 employees

View all 3 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Ask the community to sound off

Pendo.io 9.1

Based on 1 answer

The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.

Read full review

Emily Hardin

Director of Product

Fusion Web ClinicComputer Software, 11-50 employees

View all 1 answers on this topic

Alternatives Considered

We looked at WalkMe a while back when we started looking for a solution, but Appcues at that time made it significantly easier to use and implement. I haven't evaluated WalkMe recently, but I'm sure they've come a long way, just as Appcues has.

Read full review

Juan Palma

Software Development Manager

Ventus WirelessTelecommunications, 51-200 employees

View all 2 answers on this topic

Pendo is much simpler than the competition:

WalkMe seems to be very robust for guided walkthroughs, but the UI for both authors and visitors is clunky by comparison to Pendo.
Google Analytics tracks anything and everything... but only if someone else has set it up properly. It's very difficult for someone without direct access to the code to start tracking anything, or to make sense of it once they do. Pendo is lightyears ahead in this regard.

Also Pendo has the very cool capability of allowing you to look backwards in time, and see analytics for the past--even if you hadn't yet set up the specific tags you want to track for that period in the past. (I believe you DO have to have Pendo already installed for that period, but you don't have to have specified everything in advance; you can do that later.)

Read full review

Ted Boren

Senior UX Researcher

InstructureInformation Technology and Services, 1001-5000 employees

View all 67 answers on this topic

Return on Investment

We receive less support tickets from new users because our Appcues flows guide them through completing basic tasks in their account.
Customers in our trial accounts and free accounts rarely reach out to our team with setup needs.
Customers using our Appcues flows love the experience, which is crucial during the onboarding process -- especially since our user-base can be less technically savvy.

Read full review

Jared DeLong

Customer Success Manager

KindfulNon-Profit Organization Management, 1-10 employees

View all 2 answers on this topic

95% reduction in required dev resources, freeing them up for more product development
Roughly a 400% increase in effective customer messaging from 2017 (31 guides) to 2018 (currently, 141 guides), spurring all kinds of engagement from more feature usage & discovery to education & in-app training.
100% of all new features and feature updates are now substantiated by quantitative and qualitative data, in-part sourced from Pendo.

Read full review

Jonathan Slavuter

UX / Product Designer

Conductor, Inc.Internet, 201-500 employees

View all 67 answers on this topic

Appcues

Pendo.io

Pros

Cons

Likelihood to Renew

Usability

Support

Online Training

Alternatives Considered

Return on Investment

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Add comparison