What users are saying about

Appsee

3 Ratings

Mixpanel<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
87 Ratings

Appsee

3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Mixpanel<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
87 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

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Likelihood to Recommend

Appsee

I used Appsee’s conversion funnel analysis to find out why users drop off in a particular funnel that we’ve built. Not only that I’ve been able to see session recordings of those users who dropped off, but I was also able to see the ones who did come through and compare what they like vs what they didn’t. This is just a small example of the power Appsee has. The options are endless.
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Mixpanel

  • It's great for product teams who want to better understand their users from a macro level
  • I would suggest using something like FullStory for understanding user flows instead of Mixpanel
  • Prepare to spend some time learning how it all works together and creating reports
  • Once you get reporting figured out, it's pretty easy to get value out of this
  • Make sure you confirm that your data is tracking properly (you can use the live view for this) before putting too much value on the reports
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Pros

  • User session recordings of individual users
  • Touch heatmaps and unresponsive gestures
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  • Easily integrates with Segment which makes setting up event/people tracking very easy if you're already using Segment with other tools.
  • Creating quick reports to share with your team is really easy and the visuals are nice looking. If you launch a new feature, you can quickly create a nice looking graph to share with your product team to let them know how things are going.
  • The Live feed of events on each People profile is really cool if you need to drill into a user flow. Also, if you're not using FullStory, this live view is a great way to help users with issues since you'll know the exact set of events related to their issue.
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Cons

  • Nothing major that I dislike. Would appreciate a mobile app so I can quickly glance at some of the metrics while on the go, but not a deal breaker by any means.
  • Look and feel is a bit outdated, but I guess that's a matter of taste
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  • Mixpanel has issues differentiating between 'real' and 'spam' clicks sometimes, registering bot behavior as if it were the behavior of real users.
  • You can't clone funnels to make minor changes.
  • It's not easy to compare two different funnels to one another.
  • It's sometimes slow and unpredictable.
  • There are occasional bugs where the date ranges selected show one thing, but the data you're looking at is for a different date range.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Mixpanel8.2
Based on 12 answers
I am very happy with Mixpanel and I feel as I would be flying blind if I didn't have it. The analytics I get from Mixpanel helps me make confident decisions regarding our marketing and product design strategies.
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Usability

No score
No answers yet
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Mixpanel9.0
Based on 1 answer
great, slick and clean interface
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Support

No score
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Mixpanel8.9
Based on 3 answers
Their email support staff is very responsive and they give you a dedicated account rep to handle any support needs.
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Online Training

No score
No answers yet
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Mixpanel8.0
Based on 2 answers
Mixpanel has a great resource about their product, with videos on how to use it and real world examples from other companies on how they integrate Mixpanel into their business processes.
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Implementation

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Mixpanel8.9
Based on 3 answers
Mixpanel is a simple JS script installation. For adding events to track, its simply a matter of adding the code where you want it. Their API and documentation are easy to understand and use.
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Alternatives Considered

No answers on this topic
Mixpanel does a great job in tracking user behavior throughout the site from minute details such as link clicks, to event triggers and general page views. Mixpanel also allows you to set up user flows retroactively which GA doesnt.
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Return on Investment

  • Better conversion rates
  • Less bugs/crashes
  • Better user retention
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  • Able to see usage of various application pages, allowing us to see what areas are used the heaviest and thus are important to spend resources on, as well as what pages are rarely used and perhaps need to be improved.
  • Easy to build reports, automating some previously manual processes and thus saving time.
  • In addition to just usage and traffic volume, the visualizations on filtered and segmented data allows us to understand HOW our application is being used, helping to drive product road map. Very useful way to get key insights on your application.
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Screenshots

Pricing Details

Appsee

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Mixpanel

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details