What users are saying about
Top Rated
41 Ratings
11 Ratings
Top Rated
41 Ratings
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Score 7 out of 101
11 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

Apttus

I would not recommend this product to anyone. This product is hard to manage, requires development in house which becomes expensive. The tool itself is extremely expensive for the features it delivers. And ultimately, the sales "bait and Switch" will occur on you, which will require you to buy more licenses or add-ins that were not planned on to get the desired feature set.
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Chili Piper

It has done a great job once we were able to set it up and work through the frustrations that were apparent in the initial stages. We are using Chili Piper to simplify our lead flow for the sales team and allow prospects to quickly set up a meeting from our website and get something on the calendar. This also increased our demo's held percentage which gave our sales reps more at-bats.
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Feature Rating Comparison

CPQ

Apttus
6.5
Chili Piper
Quote sharing/sending
Apttus
7.0
Chili Piper
Product configuration
Apttus
6.6
Chili Piper
Configuration options
Apttus
7.0
Chili Piper
Pricing rules
Apttus
7.0
Chili Piper
Price adjustment
Apttus
6.8
Chili Piper
Purchase history and open contracts
Apttus
6.0
Chili Piper
Guided selling/Sales portal
Apttus
5.1
Chili Piper
CPQ reporting & analytics
Apttus
5.6
Chili Piper
CPQ-CRM integration
Apttus
7.6
Chili Piper
Attachments to quotes
Apttus
5.8
Chili Piper

Pros

  • The perceived power strength is that it is supposed to contain CPQ, Contract Management, Document generation and template manipulation, and cash/invoice process all in one wrapped package.
  • It was developed on the Force.com platform.
  • They provide multiple releases of their product per year.
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  • Easy of use to access our sales reps calendars for prospects
  • Round-robin functionality to distribute lead flow for our sales team
  • Integrates with Salesforce.com to log activities that happen through Chili Piper
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Cons

  • I think Apttus is to heavily reliant on Salesforce and that you should have the option to create an account without a SF number
  • Considering that it's a CRM, I think the interface could stand to be a bit more reader friendly and geared towards legal users as opposed to Sales
  • Configurations and data loads are very cumbersome and I wish that you didn't need a Salesforce administrator to create customizations.
  • When creating new contract clauses for an account, many were duplicative because that function is very sensitive and would duplicate at the slightest unintentional flinch of the mouse.
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  • Interface feedback... I have never been reached out to by Chili Piper to ask what my thoughts are or where the product could be improved.
  • Resetting or cancelling an invite that was done improperly... have run into a few scenarios where a junior member of my team has not properly set up a meeting and rectifying the situation can sometimes be hard.
  • Making emails seem less marketing generated... pretty cookie cutter in regards to formatting.. but this is barely a complaint and more of an observation that can probably be alleviated by our admin.
Scott Mackinnon profile photo

Likelihood to Renew

Apttus10.0
Based on 9 answers
The business is not seeing the value and we are not ready to use the features.

We will likely switch back to native Salesforce.com and customize it to meet our needs or find a smaller vendor
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No score
No answers yet
No answers on this topic

Usability

Apttus8.0
Based on 1 answer
I cannot rate as I am not an end user.
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No score
No answers yet
No answers on this topic

Reliability and Availability

Apttus10.0
Based on 2 answers
I have not heard of any issue
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No score
No answers yet
No answers on this topic

Support

Apttus8.0
Based on 2 answers
Tier1/tier 2 support can only handle native functionality. Customizations have to be escalated to developers which aren’t included in the support program.

I go ahead and copy the people I directly worked with on implementation for assistance. I would rate them an 8 for support assistance.
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No score
No answers yet
No answers on this topic

Online Training

Apttus7.0
Based on 1 answer
We attended 5 hours worth of webinars early on.

We had to understand how objects worked to figure out how to structure our data.

I would have liked more in-depth training but it would have been an additional cost
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No score
No answers yet
No answers on this topic

Implementation

Apttus1.0
Based on 3 answers
Be iterative. Take the opportunity to build a catalog based on how Apttus works well. Learn the tool yourself or use an SI. Take the time to build a configuration / pricing migration tool with X-Author for Excel or roll your own. Stick with OOTB Apttus as any customization will cost you every time a new version is released
Stryder Thompkins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I cannot recall the names of one other CRM that we reviewed. Apttus won because Upside went to an enterprise model and we no longer met their standards. Selectica was priced high if I can recall correctly and I think they did not have the Salesforce component at the time.
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We actually have not used any products like Chili Piper as of yet here at PitchBook. In my last role at Onerent I also did not use Chili Piper... the closest thing that we used was part of outlook/salesforce capability
Scott Mackinnon profile photo

Return on Investment

  • You have all irons in one system. Previously, we were fragmented - we were on paper contracts, some in our ERP, others in PDFs on someone’s desktop. The importance of having all data in Salesforce.com in a standardized fashion has become blatant.
  • Avoiding more custom system maintenance burden. We try to use out of the box as much as possible. When considering what you do customize, make sure there’s a good business reason for it.
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  • I am able to fill up my calendar by sending out my meeting link with each email, instead of having them search for me, check my availability and then set. Chili Piper makes it easy.
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Pricing Details

Apttus

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Apttus Editions & Modules
Apttus
Additional Pricing Details

Chili Piper

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Chili Piper Editions & Modules
Chili Piper
Edition
Intelligent Meeting Distribution
$25/user/month billed annually1
Intelligent Form Booker
$200/month for the first page and $50/month for each additional page2
1. Per User
2. Per Active Page
Additional Pricing Details
Onboarding and Support are included at no additional charge.