What users are saying about
44 Ratings
16 Ratings
44 Ratings
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Score 6.8 out of 101
16 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

Apttus

I would not recommend this product to anyone. This product is hard to manage, requires development in house which becomes expensive. The tool itself is extremely expensive for the features it delivers. And ultimately, the sales "bait and Switch" will occur on you, which will require you to buy more licenses or add-ins that were not planned on to get the desired feature set.
No photo available

Chili Piper

It has done a great job once we were able to set it up and work through the frustrations that were apparent in the initial stages. We are using Chili Piper to simplify our lead flow for the sales team and allow prospects to quickly set up a meeting from our website and get something on the calendar. This also increased our demo's held percentage which gave our sales reps more at-bats.
No photo available

Feature Rating Comparison

CPQ

Apttus
5.6
Chili Piper
Quote sharing/sending
Apttus
6.1
Chili Piper
Product configuration
Apttus
5.3
Chili Piper
Configuration options
Apttus
6.1
Chili Piper
Pricing rules
Apttus
6.1
Chili Piper
Price adjustment
Apttus
5.4
Chili Piper
Purchase history and open contracts
Apttus
6.0
Chili Piper
Guided selling/Sales portal
Apttus
4.4
Chili Piper
CPQ reporting & analytics
Apttus
4.7
Chili Piper
CPQ-CRM integration
Apttus
7.5
Chili Piper
Attachments to quotes
Apttus
4.7
Chili Piper

Pros

Apttus

  • Apttus CPQ handles complex pricing rules with ease. We have tiered pricing, user based pricing, and quantity pricing discounts. Apttus CPQ allows us to easily provide correct pricing based on attributes of the sales rep, the customer and the product.
  • Apttus CPQ administration is easy compared to similar products. As a product available on the Force.com platform, we were able to cross train our Salesforce administrators and take on the additional administrative overhead without significantly increasing our sales operations team size.
  • Apttus CPQ is flexible. We are able to rapidly test and deploy new pricing models and offers using the Apttus model.
Jack Borland profile photo

Chili Piper

  • Integrated with Gmail, Salesforce, FrontSpin
  • Can easily sent an invite while on a call through anyone of our tools
  • Can send hyperlinked times and a calendar link so prospects can quickly select a time that works best for everyone
  • Event reminders for when a prospect hasn't accepted an invite or for a meeting that was scheduled a way out.
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Cons

Apttus

  • As a SAAS solution with a large amount of R&D being invested, there is functionality that is becoming standard in the platform that previously would have required some customer customization. The incorporation of the standard functionality will require regression testing and migration off of custom code. In the long term this is a positive, but in the short term does create some overhead with testing.
No photo available

Chili Piper

  • With the customization being are a really nice feature, we do wish it was easier to add fields and not have required fields.
  • Sometimes we see that the calendar syncing is not always accurate.
  • I would wish it would allow me to set up more customizable time slots where only certain things can be scheduled.
No photo available

Likelihood to Renew

Apttus

Apttus 9.9
Based on 9 answers
It is critical to our sales process. We are not satisfied with all aspects of the product and have gone through many tough experiences with their PS, support, and PD teams -- but we're not unhappy enough to re-build what we're already built
Stryder Thompkins profile photo

Chili Piper

No score
No answers yet
No answers on this topic

Usability

Apttus

Apttus 8.0
Based on 1 answer
I cannot rate as I am not an end user.
No photo available

Chili Piper

No score
No answers yet
No answers on this topic

Reliability and Availability

Apttus

Apttus 10.0
Based on 2 answers
As a native Salesforce.com app, it's up as long as Salesforce.com is running.
No photo available

Chili Piper

No score
No answers yet
No answers on this topic

Support

Apttus

Apttus 8.0
Based on 2 answers
Tier1/tier 2 support can only handle native functionality. Customizations have to be escalated to developers which aren’t included in the support program.

I go ahead and copy the people I directly worked with on implementation for assistance. I would rate them an 8 for support assistance.
No photo available

Chili Piper

Chili Piper 8.8
Based on 3 answers
Mostly because we have not had to deal with the support that often which means the product is pretty reliable.
No photo available

Online Training

Apttus

Apttus 7.0
Based on 1 answer
We attended 5 hours worth of webinars early on.

We had to understand how objects worked to figure out how to structure our data.

I would have liked more in-depth training but it would have been an additional cost
No photo available

Chili Piper

No score
No answers yet
No answers on this topic

Implementation

Apttus

Apttus 1.0
Based on 3 answers
Be iterative. Take the opportunity to build a catalog based on how Apttus works well. Learn the tool yourself or use an SI. Take the time to build a configuration / pricing migration tool with X-Author for Excel or roll your own. Stick with OOTB Apttus as any customization will cost you every time a new version is released
Stryder Thompkins profile photo

Chili Piper

No score
No answers yet
No answers on this topic

Alternatives Considered

Apttus

At the time of selection, we assessed other configuration tools to include Selectica and Big Machine. We decided on Apttus because of it configuration flexibility and the fact that it was built on the Salesforce.com platform. That allowed us to configure and customize for our specific use case. It also gave us other capabilities such as integration to the CRM and ability to generate reports and dashboards
King Ou profile photo

Chili Piper

It stacks up well. Much more logic and ability to customize workflows and logic than Calendly, for example. The integration with Salesforce is also very strong. If you need advance scheduling logic, this is one of the strongest options in the market in my opinion. The ability to also link to video conferencing software automatically is also very useful and separates it from its competitors.
No photo available

Return on Investment

Apttus

  • I cannot speak to lead conversion because we used it solely for the CRM component. I did like the reporting functionality, which was very customizable, so if I wanted to know how many customers agreements were terminating 3 months out, I could run a report for that. This made our lives much better.
No photo available

Chili Piper

  • Chili Piper has made it easier to track lead referrals and report and improve conversions
  • Chili Piper has made it more streamlined to hand of from sales to customer success for faster onboarding
  • Chili Piper has sped up lead to conversion time due to getting them directly on the sales calendar with all proper tracking
Sharon Troia profile photo

Pricing Details

Apttus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Apttus Editions & Modules

Additional Pricing Details

Chili Piper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chili Piper Editions & Modules

Edition
Intelligent Meeting Distribution$25/user/month billed annually1
Intelligent Form Booker$200/month for the first page and $50/month for each additional page2
  1. Per User
  2. Per Active Page
Additional Pricing Details
Onboarding and Support are included at no additional charge.

Rating Summary

Likelihood to Recommend

Apttus
6.2
Chili Piper
8.8

Likelihood to Renew

Apttus
9.9
Chili Piper

Usability

Apttus
8.0
Chili Piper

Reliability and Availability

Apttus
10.0
Chili Piper

Performance

Apttus
10.0
Chili Piper

Support

Apttus
8.0
Chili Piper
8.8

Online Training

Apttus
7.0
Chili Piper

Implementation

Apttus
1.0
Chili Piper

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