Arcserve UDP vs. Endpoint Protector by CoSoSys

If I were speaking to a fellow Managed Service Provider, I would likely NOT recommend this product. There are simply too many other tools out there that are better hitting this particular market. And the pain points that we do have with them are especially difficult because of our business model. However in speaking to pretty much anyone else in IT/Disaster Recovery this is an enterprise tool built to handle anything you throw at it. UNC paths and linking backup servers to one another, the flexibility of the tool allows for maximum cost savings if you build it right.

Incentivized

Endpoint Protector [by CoSoSys] is well suited for an environment where a data loss prevention solution is required and many different operating system types are used. It is also well suited for an organization that has a need to deploy a solution quickly. Endpoint Protector is not well suited for companies that need to have an API or other integrations with other IT tools.

Incentivized

• It is reliable and once it is up and running you do not need to worry about it.
• It is flexible; you can use it to backup on-prem or in the cloud.
• Backup and DR

Incentivized

• Can be used remotely via public IP or VPN
• Integrates well with Active Directory
• Easy to deploy

Incentivized

• Notifications - on the odd occasion something doesn't work, I get way too many email notifications!
• Explanation of issues - sometimes when there is a problem, the explanation is a bit lacking in the logs as to why
• Flagging of errors - sometimes minor errors just get a warning flag, and it doesn't really notify you that they are there.

Incentivized

• App integration - CoSoSys supports a lot of industry standard apps but fails to provide protection on 3rd party applications.
• Complete disk encryption.
• Web filtering features.

Incentivized

It works great in our infrastructure, we have reduced the risk of losing information at a lower TCO compared to other solutions. The implementation process was precise and fast and upgrades have always been smooth. It delivers what it promises.

Incentivized

Pretty good--I haven't actually had to call them much so it's hard to say. The box works well enough and most of my issues have been related to the rest of my network, rather than the appliance itself.

Incentivized

Arcserve [UDP] has stood the test of time due to its low cost-to-feature value proposition for our company. We have ultimately decided to move to a more MSP-friendly product in N-Able Backup, but Arcserve [UDP] kept us around for years with their reliable and inexpensive product that delivered above and beyond technologically of their competitors throughout all that time.

Incentivized

Endpoint Protector [by CoSoSys] was able to be installed on all major operating systems. Endpoint Protector was also able to perform block actions and do it at a granular level among the endpoints. Business needs required a traditional data loss prevention and Endpoint Protector met those needs. We had a need to block some USB storage events and Endpoint Protector met those needs.

Incentivized

• We have been able to keep our clients' costs low and add advanced features with no additional overhead for us in licensing.
• It does however cost us a significant amount of additional technician time to review backups each day compared to other products aimed in our vertical.

Incentivized

• Didn’t work as expected
• Not sure yet if we are going to renew it, thankfully we didn’t make a 3 year contract required by them.
• The are not many options in the market for source code detection, so we may have to stick with it

Incentivized