What users are saying about

ServiceNow

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Top Rated
245 Ratings
4 Ratings
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Score 8.9 out of 101

ServiceNow

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Top Rated
245 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Add comparison

Likelihood to Recommend

ManageEngine AssetExplorer

This tool is ideal for use when you have a medium or large amount of assets and you need to have control of them. You can even create a form for those assets so non-IT staff can access it. As an analyst, this tool helps a lot with the inventory task. I think that you will always need a tool like this in your company.
Jorge Flores profile photo

ServiceNow

The tool is great, very powerful and provides so many valuable features used in large companies. The product is very integrated and provides amazing customization and dash-boarding options. I have looked at several ITSM products, and ServiceNow is by far the best product I have worked with. Everything is thought out and you will not find any feature or function it is missing.
No photo available

Feature Rating Comparison

IT Asset Management

ManageEngine AssetExplorer
8.5
ServiceNow
Software and hardware inventory tracking
ManageEngine AssetExplorer
9.2
ServiceNow
License management
ManageEngine AssetExplorer
7.7
ServiceNow
Asset lifecycle monitoring
ManageEngine AssetExplorer
9.2
ServiceNow
Contract management
ManageEngine AssetExplorer
8.1
ServiceNow
Asset relationship management
ManageEngine AssetExplorer
8.1
ServiceNow

Incident and problem management

ManageEngine AssetExplorer
ServiceNow
8.5
Organize and prioritize service tickets
ManageEngine AssetExplorer
ServiceNow
9.2
Expert directory
ManageEngine AssetExplorer
ServiceNow
8.1
Service restoration
ManageEngine AssetExplorer
ServiceNow
8.6
Self-service tools
ManageEngine AssetExplorer
ServiceNow
8.6
Subscription-based notifications
ManageEngine AssetExplorer
ServiceNow
8.3
ITSM collaboration and documentation
ManageEngine AssetExplorer
ServiceNow
8.4
ITSM reports and dashboards
ManageEngine AssetExplorer
ServiceNow
8.3

ITSM asset management

ManageEngine AssetExplorer
ServiceNow
8.0
Configuration mangement
ManageEngine AssetExplorer
ServiceNow
8.1
Asset management dashboard
ManageEngine AssetExplorer
ServiceNow
8.1
Policy and contract enforcement
ManageEngine AssetExplorer
ServiceNow
7.7

Change management

ManageEngine AssetExplorer
ServiceNow
9.0
Change requests repository
ManageEngine AssetExplorer
ServiceNow
9.1
Change calendar
ManageEngine AssetExplorer
ServiceNow
8.9
Service-level management
ManageEngine AssetExplorer
ServiceNow
9.0

Pros

  • Track your equipment by model, name, assigned user, serial number, service tag, etc.
  • Report generator in order to have all of the information you need, it can be globally or specify by criteria.
  • It allows us keep two or more sites to identify the location of the IT Assets
  • Get all the software information that is installed on the clients, that allows you to manage the licenses and versions.
Jorge Flores profile photo
  • Fully integrates with custom web solutions.
  • Provides detailed control of user security by user, role, network group, etc.
  • Offers a full-featured tracking system which allows attachment of documents and other objects.
No photo available

Cons

  • You can fill the database and link it.
  • You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
  • All is handled via the web, I would prefer a GUI standalone client.
Jorge Flores profile photo
  • ServiceNow offers to many options that it is sometimes difficult to navigate.
  • The ServiceNow documentation, while comprehensive, is provided through a completely separate window rather than being integrated directly into the system.
  • The mobile interface is sufficient but performance is a bit slow.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
ServiceNow9.5
Based on 12 answers
If was my choice [a long] time ago this software would be gone for good.
Max Lewenhaupt profile photo

Usability

No score
No answers yet
No answers on this topic
ServiceNow9.4
Based on 7 answers
Performance is generally poor and sometimes very poor. Users call it Service-Later. This is probably the most user unfriendly system ever created. The database structure is so complex (read chaotic) that reporting is extremely difficult to manage. I wish they could get a refund.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

No score
No answers yet
No answers on this topic
ServiceNow9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 4 answers
The ServiceNow team is U.S. based, highly responsive, friendly and intelligent. Technical support is one of the strongest differentiators of this company.
Lee Cullom profile photo

Online Training

No score
No answers yet
No answers on this topic
ServiceNow1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
No photo available

Implementation

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 3 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

I haven't used anything before ManageEngineAssetExplorer.
Jorge Flores profile photo
ServiceNow is a much more complete, robust, cloud-based product than BMC Remedy. The ServiceNow interface and customization tools are very robust allowing customization as needed.Because the Remedy interface is a bit more simplistic, it is likely a better solution for a quick implementation without a lot of planning. Proper implementation of ServiceNow requires a significant investment in planning before customization commences.
No photo available

Scalability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

  • This tool reduces much of the human hours used to go get detailed information, so it has paid itself.
  • Limits the number of assets but you can extend it.
  • This software avoids equipment losses since they are assigned to users and it is controlled.
  • You can calculate depreciation and avoid the wrong investment.
Jorge Flores profile photo
  • ServiceNow has positively impacted ROI as it has improved the efficiency of request handling.
  • It has had the positive impact of allowing our organization to standardize on one ticketing tool eliminating a number of others.
  • A negative impact on ROI has been the licensing cost of ServiceNow. Being the premier ticket management system, it definitely has the price tag to match.
No photo available

Pricing Details

ManageEngine AssetExplorer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ServiceNow

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details