What users are saying about
ServiceNow
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Top Rated
245 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 8.9 out of 101
Based on 4 reviews and ratings
ServiceNow
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Top Rated
245 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>Score 8 out of 101
Based on 245 reviews and ratings
Add comparison
Likelihood to Recommend
ManageEngine AssetExplorer
This tool is ideal for use when you have a medium or large amount of assets and you need to have control of them. You can even create a form for those assets so non-IT staff can access it. As an analyst, this tool helps a lot with the inventory task. I think that you will always need a tool like this in your company.
VIP Support Analyst
Novatium Argentina ARL S.A.Oil & Energy, 201-500 employees
ServiceNow
The tool is great, very powerful and provides so many valuable features used in large companies. The product is very integrated and provides amazing customization and dash-boarding options. I have looked at several ITSM products, and ServiceNow is by far the best product I have worked with. Everything is thought out and you will not find any feature or function it is missing.

Verified User
Project Manager in Information Technology
Banking Company, 10,001+ employeesFeature Rating Comparison
IT Asset Management
ManageEngine AssetExplorer
8.5
ServiceNow
—
Software and hardware inventory tracking
ManageEngine AssetExplorer
9.2
ServiceNow
—
License management
ManageEngine AssetExplorer
7.7
ServiceNow
—
Asset lifecycle monitoring
ManageEngine AssetExplorer
9.2
ServiceNow
—
Contract management
ManageEngine AssetExplorer
8.1
ServiceNow
—
Asset relationship management
ManageEngine AssetExplorer
8.1
ServiceNow
—
Incident and problem management
ManageEngine AssetExplorer
—
ServiceNow
8.5
Organize and prioritize service tickets
ManageEngine AssetExplorer
—
ServiceNow
9.2
Expert directory
ManageEngine AssetExplorer
—
ServiceNow
8.1
Service restoration
ManageEngine AssetExplorer
—
ServiceNow
8.6
Self-service tools
ManageEngine AssetExplorer
—
ServiceNow
8.6
Subscription-based notifications
ManageEngine AssetExplorer
—
ServiceNow
8.3
ITSM collaboration and documentation
ManageEngine AssetExplorer
—
ServiceNow
8.4
ITSM reports and dashboards
ManageEngine AssetExplorer
—
ServiceNow
8.3
ITSM asset management
ManageEngine AssetExplorer
—
ServiceNow
8.0
Configuration mangement
ManageEngine AssetExplorer
—
ServiceNow
8.1
Asset management dashboard
ManageEngine AssetExplorer
—
ServiceNow
8.1
Policy and contract enforcement
ManageEngine AssetExplorer
—
ServiceNow
7.7
Change management
ManageEngine AssetExplorer
—
ServiceNow
9.0
Change requests repository
ManageEngine AssetExplorer
—
ServiceNow
9.1
Change calendar
ManageEngine AssetExplorer
—
ServiceNow
8.9
Service-level management
ManageEngine AssetExplorer
—
ServiceNow
9.0
Pros
- Track your equipment by model, name, assigned user, serial number, service tag, etc.
- Report generator in order to have all of the information you need, it can be globally or specify by criteria.
- It allows us keep two or more sites to identify the location of the IT Assets
- Get all the software information that is installed on the clients, that allows you to manage the licenses and versions.
VIP Support Analyst
Novatium Argentina ARL S.A.Oil & Energy, 201-500 employees
- Fully integrates with custom web solutions.
- Provides detailed control of user security by user, role, network group, etc.
- Offers a full-featured tracking system which allows attachment of documents and other objects.

Verified User
Engineer in Information Technology
Automotive Company, 10,001+ employeesCons
- You can fill the database and link it.
- You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
- All is handled via the web, I would prefer a GUI standalone client.
VIP Support Analyst
Novatium Argentina ARL S.A.Oil & Energy, 201-500 employees
- ServiceNow offers to many options that it is sometimes difficult to navigate.
- The ServiceNow documentation, while comprehensive, is provided through a completely separate window rather than being integrated directly into the system.
- The mobile interface is sufficient but performance is a bit slow.

Verified User
Engineer in Information Technology
Automotive Company, 10,001+ employeesLikelihood to Renew
No score
No answers yet
No answers on this topic
ServiceNow9.5
Based on 12 answers
If was my choice [a long] time ago this software would be gone for good.
EMEA Enterprise Support Specialist
Discovery Networks InternationalBroadcast Media, 1001-5000 employees
Usability
No score
No answers yet
No answers on this topic
ServiceNow9.4
Based on 7 answers
Performance is generally poor and sometimes very poor. Users call it Service-Later. This is probably the most user unfriendly system ever created. The database structure is so complex (read chaotic) that reporting is extremely difficult to manage. I wish they could get a refund.

Verified User
Engineer in Information Technology
Consumer Goods Company, 5001-10,000 employeesReliability and Availability
No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Programmer Analyst
Goodwill of Central ArizonaPhilanthropy, 1001-5000 employees
Performance
No score
No answers yet
No answers on this topic
ServiceNow9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Programmer Analyst
Goodwill of Central ArizonaPhilanthropy, 1001-5000 employees
Support
No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 4 answers
The ServiceNow team is U.S. based, highly responsive, friendly and intelligent. Technical support is one of the strongest differentiators of this company.
President
Northcraft AnalyticsComputer Software, 11-50 employees
Online Training
No score
No answers yet
No answers on this topic
ServiceNow1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.

Verified User
Engineer in Information Technology
Consumer Goods Company, 5001-10,000 employeesImplementation
No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 3 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Senior ITSM Solutions Architect
JIT Resources & Solutions (J.I.T.)Information Technology and Services, 11-50 employees
Alternatives Considered
I haven't used anything before ManageEngineAssetExplorer.
VIP Support Analyst
Novatium Argentina ARL S.A.Oil & Energy, 201-500 employees
ServiceNow is a much more complete, robust, cloud-based product than BMC Remedy. The ServiceNow interface and customization tools are very robust allowing customization as needed.Because the Remedy interface is a bit more simplistic, it is likely a better solution for a quick implementation without a lot of planning. Proper implementation of ServiceNow requires a significant investment in planning before customization commences.

Verified User
Engineer in Information Technology
Automotive Company, 10,001+ employeesScalability
No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Programmer Analyst
Goodwill of Central ArizonaPhilanthropy, 1001-5000 employees
Return on Investment
- This tool reduces much of the human hours used to go get detailed information, so it has paid itself.
- Limits the number of assets but you can extend it.
- This software avoids equipment losses since they are assigned to users and it is controlled.
- You can calculate depreciation and avoid the wrong investment.
VIP Support Analyst
Novatium Argentina ARL S.A.Oil & Energy, 201-500 employees
- ServiceNow has positively impacted ROI as it has improved the efficiency of request handling.
- It has had the positive impact of allowing our organization to standardize on one ticketing tool eliminating a number of others.
- A negative impact on ROI has been the licensing cost of ServiceNow. Being the premier ticket management system, it definitely has the price tag to match.

Verified User
Engineer in Information Technology
Automotive Company, 10,001+ employeesPricing Details
ManageEngine AssetExplorer
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Additional Pricing Details
—ServiceNow
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No