What users are saying about

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Top Rated
229 Ratings

ManageEngine AssetExplorer

3 Ratings
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Score 8.1 out of 101

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Top Rated
229 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

ManageEngine AssetExplorer

It is perfect for small to medium businesses looking for an inexpensive way to track and catalog all assets in their environment.
Christopher Treece, CISSP profile photo

ServiceNow

Every aspect of the product was born, natively, in the cloud and it shows. Mostly it shines in direct comparison with other so-called cloud platforms that actually were either legacy client-server products or merely web-extensions of the same. From sales discussion through to GoLive! deployment, ServiceNow excels. Secure access, multi-function modules, unified data source, open access web services architecture, (pardon the phrasing but:) idiot-proofed configuration layer - dangerous coding is caught and prevented at several interpreted layers of execution. It is scalable and extensible.Additionally, I would be remiss to fail to mention that ServiceNow as a multi-domain platform install provides all the benefits mentioned in a virtually turn-key managed services platform product
Randall Hodgins profile photo

Feature Rating Comparison

IT Asset Management

ManageEngine AssetExplorer
6.0
ServiceNow
Software and hardware inventory tracking
ManageEngine AssetExplorer
8.0
ServiceNow
License management
ManageEngine AssetExplorer
4.0
ServiceNow
Asset lifecycle monitoring
ManageEngine AssetExplorer
8.0
ServiceNow
Contract management
ManageEngine AssetExplorer
5.0
ServiceNow
Asset relationship management
ManageEngine AssetExplorer
5.0
ServiceNow

Incident and problem management

ManageEngine AssetExplorer
ServiceNow
8.4
Organize and prioritize service tickets
ManageEngine AssetExplorer
ServiceNow
9.2
Expert directory
ManageEngine AssetExplorer
ServiceNow
8.1
Service restoration
ManageEngine AssetExplorer
ServiceNow
8.3
Self-service tools
ManageEngine AssetExplorer
ServiceNow
8.2
Subscription-based notifications
ManageEngine AssetExplorer
ServiceNow
8.9
ITSM collaboration and documentation
ManageEngine AssetExplorer
ServiceNow
8.3
ITSM reports and dashboards
ManageEngine AssetExplorer
ServiceNow
7.8

ITSM asset management

ManageEngine AssetExplorer
ServiceNow
7.9
Configuration mangement
ManageEngine AssetExplorer
ServiceNow
8.2
Asset management dashboard
ManageEngine AssetExplorer
ServiceNow
7.9
Policy and contract enforcement
ManageEngine AssetExplorer
ServiceNow
7.6

Change management

ManageEngine AssetExplorer
ServiceNow
9.0
Change requests repository
ManageEngine AssetExplorer
ServiceNow
9.0
Change calendar
ManageEngine AssetExplorer
ServiceNow
8.9
Service-level management
ManageEngine AssetExplorer
ServiceNow
9.1

Pros

  • Asset Discovery
Christopher Treece, CISSP profile photo
  • The best thing it does is incident management. It has easy-to-use workflows and form-builders that allow a hierarchy of incidents to interact with one another that help for an overall better ticketing queue and customer experience.
  • It is fairly malleable. We currently use it for a myriad of different functions and are able to have our own development team do all of the coding/scripting to make the changes required by our business.
No photo available

Cons

  • Easier Navigation
Christopher Treece, CISSP profile photo
  • The platform is not as mature as Force.com and needs a little improvement where a customer may require the least amount of coding.
  • Creation of new application or modules requires some sort of coding skill. It is not pure drag and drop.
Shalindra Singh profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
ServiceNow3.6
Based on 11 answers
They continually listen to customer feedback and improve their product in each new release.
No photo available

Usability

No score
No answers yet
No answers on this topic
ServiceNow2.6
Based on 6 answers
The Geneva version has improved overall usability a lot, but would still be overwhelming for new users. Much like SAP or other large-scale applications- it can be very daunting when you get the first glance of all the modules, but you'll get the hang of it after some training and strong discipline.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
Michael Sypes profile photo

Performance

No score
No answers yet
No answers on this topic
ServiceNow9.0
Based on 1 answer
For a massive system, page loads are reasonably quick, including searches.
Michael Sypes profile photo

Support

No score
No answers yet
No answers on this topic
ServiceNow7.0
Based on 3 answers
The ServiceNow team is U.S. based, highly responsive, friendly and intelligent. Technical support is one of the strongest differentiators of this company.
Lee Cullom profile photo

Online Training

No score
No answers yet
No answers on this topic
ServiceNow1.0
Based on 1 answer
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
No photo available

Implementation

No score
No answers yet
No answers on this topic
ServiceNow9.9
Based on 2 answers
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
Randall Hodgins profile photo

Alternatives Considered

Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
Christopher Treece, CISSP profile photo
Task management is easy in ServiceNow compared to JIRA, Freshdesk, and other tools. Asset management and change management is easy in ServiceNow. Community support is the major advantage for ServiceNow. The API and extensibility of ServiceNow are very high. Considering Capability, Ease of Use, Pricing, Support, Community Support, and 3rd Party Integrations, ServiceNow has the upper-hand.
Phanindra reddy Bommu profile photo

Scalability

No score
No answers yet
No answers on this topic
ServiceNow10.0
Based on 1 answer
ServiceNow works as an enterprise solution.
Michael Sypes profile photo

Return on Investment

  • Accurate inventory of corporate workstations
Christopher Treece, CISSP profile photo
  • If configured properly, I see a great value-add to our clients' businesses. For exaple, for a standard change for a failed disk drive, the system can automatically create incident tickets, assign it to appropriate groups, and have those groups take actions.
  • It increases the accountability and facilitates a smooth flow across different functional groups of an organization
No photo available

Pricing Details

ManageEngine AssetExplorer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ServiceNow

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details