ManageEngine AssetExplorer vs ServiceNow

ManageEngine AssetExplorer

It is perfect for small to medium businesses looking for an inexpensive way to track and catalog all assets in their environment.

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Christopher Treece, CISSP

Systems Engineer

Herc RentalsConstruction, 1001-5000 employees

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ServiceNow

Every aspect of the product was born, natively, in the cloud and it shows. Mostly it shines in direct comparison with other so-called cloud platforms that actually were either legacy client-server products or merely web-extensions of the same. From sales discussion through to GoLive! deployment, ServiceNow excels. Secure access, multi-function modules, unified data source, open access web services architecture, (pardon the phrasing but:) idiot-proofed configuration layer - dangerous coding is caught and prevented at several interpreted layers of execution. It is scalable and extensible.Additionally, I would be remiss to fail to mention that ServiceNow as a multi-domain platform install provides all the benefits mentioned in a virtually turn-key managed services platform product

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Randall Hodgins

Senior ITSM Solutions Architect

JIT Resources & Solutions (J.I.T.)Information Technology and Services, 11-50 employees

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Feature Rating Comparison

ManageEngine AssetExplorer

6.0

ServiceNow

—

Software and hardware inventory tracking

8.0

—

License management

4.0

—

Asset lifecycle monitoring

8.0

—

Contract management

5.0

—

Asset relationship management

5.0

—

ManageEngine AssetExplorer

—

ServiceNow

8.4

Organize and prioritize service tickets

—

9.2

Expert directory

—

8.1

Service restoration

—

8.3

Self-service tools

—

8.2

Subscription-based notifications

—

8.9

ITSM collaboration and documentation

—

8.3

ITSM reports and dashboards

—

7.8

ManageEngine AssetExplorer

—

ServiceNow

7.9

Configuration mangement

—

8.2

Asset management dashboard

—

7.9

Policy and contract enforcement

—

7.6

ManageEngine AssetExplorer

—

ServiceNow

9.0

Change requests repository

—

9.0

Change calendar

—

8.9

Service-level management

—

9.1

Pros

Asset Discovery

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Christopher Treece, CISSP

Systems Engineer

Herc RentalsConstruction, 1001-5000 employees

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The best thing it does is incident management. It has easy-to-use workflows and form-builders that allow a hierarchy of incidents to interact with one another that help for an overall better ticketing queue and customer experience.
It is fairly malleable. We currently use it for a myriad of different functions and are able to have our own development team do all of the coding/scripting to make the changes required by our business.

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Verified User

Project Manager in Information Technology

Consumer Electronics Company, 5001-10,000 employees

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Cons

Easier Navigation

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Christopher Treece, CISSP

Systems Engineer

Herc RentalsConstruction, 1001-5000 employees

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The platform is not as mature as Force.com and needs a little improvement where a customer may require the least amount of coding.
Creation of new application or modules requires some sort of coding skill. It is not pure drag and drop.

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Shalindra Singh

Sr. Principal Solution Architect / Delivery Manager

BristleconeInformation Technology and Services, 1001-5000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

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ServiceNow3.6

Based on 11 answers

They continually listen to customer feedback and improve their product in each new release.

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Verified User

Manager in Information Technology

Information Technology and Services Company, 10,001+ employees

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Usability

No score

No answers yet

No answers on this topic

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ServiceNow2.6

Based on 6 answers

The Geneva version has improved overall usability a lot, but would still be overwhelming for new users. Much like SAP or other large-scale applications- it can be very daunting when you get the first glance of all the modules, but you'll get the hang of it after some training and strong discipline.

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Verified User

Administrator in Information Technology

Oil & Energy Company, 1001-5000 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

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ServiceNow10.0

Based on 1 answer

We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.

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Michael Sypes

Programmer Analyst

Goodwill of Central ArizonaPhilanthropy, 1001-5000 employees

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Performance

No score

No answers yet

No answers on this topic

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ServiceNow9.0

Based on 1 answer

For a massive system, page loads are reasonably quick, including searches.

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Michael Sypes

Programmer Analyst

Goodwill of Central ArizonaPhilanthropy, 1001-5000 employees

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Support

No score

No answers yet

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ServiceNow7.0

Based on 3 answers

The ServiceNow team is U.S. based, highly responsive, friendly and intelligent. Technical support is one of the strongest differentiators of this company.

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Lee Cullom

President

Northcraft AnalyticsComputer Software, 11-50 employees

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Online Training

No score

No answers yet

No answers on this topic

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ServiceNow1.0

Based on 1 answer

To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.

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Verified User

Engineer in Information Technology

Consumer Goods Company, 5001-10,000 employees

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Implementation

No score

No answers yet

No answers on this topic

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ServiceNow9.9

Based on 2 answers

Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.

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Randall Hodgins

Senior ITSM Solutions Architect

JIT Resources & Solutions (J.I.T.)Information Technology and Services, 11-50 employees

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Alternatives Considered

Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.

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Christopher Treece, CISSP

Systems Engineer

Herc RentalsConstruction, 1001-5000 employees

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Task management is easy in ServiceNow compared to JIRA, Freshdesk, and other tools. Asset management and change management is easy in ServiceNow. Community support is the major advantage for ServiceNow. The API and extensibility of ServiceNow are very high. Considering Capability, Ease of Use, Pricing, Support, Community Support, and 3rd Party Integrations, ServiceNow has the upper-hand.

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Phanindra reddy Bommu

RPA UiPAth and BluePrism developer

Tata Consultancy ServicesInformation Technology and Services, 10,001+ employees

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Scalability

No score

No answers yet

No answers on this topic

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ServiceNow10.0

Based on 1 answer

ServiceNow works as an enterprise solution.

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Michael Sypes

Programmer Analyst

Goodwill of Central ArizonaPhilanthropy, 1001-5000 employees

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Return on Investment

Accurate inventory of corporate workstations

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Christopher Treece, CISSP

Systems Engineer

Herc RentalsConstruction, 1001-5000 employees

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If configured properly, I see a great value-add to our clients' businesses. For exaple, for a standard change for a failed disk drive, the system can automatically create incident tickets, assign it to appropriate groups, and have those groups take actions.
It increases the accountability and facilitates a smooth flow across different functional groups of an organization

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Verified User

Team Lead in Information Technology

Information Technology and Services Company, 51-200 employees

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Pricing Details

ManageEngine AssetExplorer

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

ServiceNow

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

ManageEngine AssetExplorer vs ServiceNow

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Likelihood to Recommend

ManageEngine AssetExplorer

ServiceNow

Feature Rating Comparison

Software and hardware inventory tracking

License management

Asset lifecycle monitoring

Contract management

Asset relationship management

Organize and prioritize service tickets

Expert directory

Service restoration

Self-service tools

Subscription-based notifications

ITSM collaboration and documentation

ITSM reports and dashboards

Configuration mangement

Asset management dashboard

Policy and contract enforcement

Change requests repository

Change calendar

Service-level management

Pros

Cons

Likelihood to Renew

Usability

Reliability and Availability

Performance

Support

Online Training

Implementation

Alternatives Considered

Scalability

Return on Investment

Pricing Details

ManageEngine AssetExplorer

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Additional Pricing Details

ServiceNow

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Additional Pricing Details

Rating Summary