ManageEngine AssetExplorer vs ServiceNow

• Track your equipment by model, name, assigned user, serial number, service tag, etc.
• Report generator in order to have all of the information you need, it can be globally or specify by criteria.
• It allows us keep two or more sites to identify the location of the IT Assets
• Get all the software information that is installed on the clients, that allows you to manage the licenses and versions.

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• Fully integrates with custom web solutions.
• Provides detailed control of user security by user, role, network group, etc.
• Offers a full-featured tracking system which allows attachment of documents and other objects.

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• You can fill the database and link it.
• You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
• All is handled via the web, I would prefer a GUI standalone client.

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• ServiceNow offers to many options that it is sometimes difficult to navigate.
• The ServiceNow documentation, while comprehensive, is provided through a completely separate window rather than being integrated directly into the system.
• The mobile interface is sufficient but performance is a bit slow.

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• This tool reduces much of the human hours used to go get detailed information, so it has paid itself.
• Limits the number of assets but you can extend it.
• This software avoids equipment losses since they are assigned to users and it is controlled.
• You can calculate depreciation and avoid the wrong investment.

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• ServiceNow has positively impacted ROI as it has improved the efficiency of request handling.
• It has had the positive impact of allowing our organization to standardize on one ticketing tool eliminating a number of others.
• A negative impact on ROI has been the licensing cost of ServiceNow. Being the premier ticket management system, it definitely has the price tag to match.

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