What users are saying about
101 Ratings

Salesforce

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
2116 Ratings
101 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.8 out of 101

Salesforce

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
2116 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

Salesforce

Salesforce is amazing for many scenarios, pretty hard to find one that doesn't fit. It's great if you are an executive who needs to know everything about an account prior to a meeting, but doesn't want to have to look in a million different places. If you are a sales rep, and you need to know how many opportunities you've created or what's in your pipeline, your dashboard has it. Say you are a customer success manager, and you need to find out when or why a certain customer churned, theoretically it's all there in the opportunity. You should have their entire history, products suites, surveys and any supporting notes and documents.The only scenario I don't think SFDC excels in would be utilizing it as a ticketing system. There are just too many systems specifically geared to that industry that have it more built out and user-friendly.
John Hilburn profile photo

Feature Rating Comparison

Online Storefront

Oracle ATG
6.8
Salesforce
Product catalog & listings
Oracle ATG
7.7
Salesforce
Product management
Oracle ATG
8.5
Salesforce
Bulk product upload
Oracle ATG
5.9
Salesforce
Branding
Oracle ATG
7.0
Salesforce
Mobile storefront
Oracle ATG
5.9
Salesforce
Product variations
Oracle ATG
7.7
Salesforce
Website integration
Oracle ATG
6.4
Salesforce
Visual customization
Oracle ATG
7.4
Salesforce
CMS
Oracle ATG
4.9
Salesforce

Online Shopping Cart

Oracle ATG
5.1
Salesforce
Abandoned cart recovery
Oracle ATG
4.4
Salesforce
Checkout user experience
Oracle ATG
5.8
Salesforce

Online Payment System

Oracle ATG
4.7
Salesforce
eCommerce security
Oracle ATG
4.7
Salesforce

eCommerce Marketing

Oracle ATG
5.5
Salesforce
Promotions & discounts
Oracle ATG
7.3
Salesforce
Personalized recommendations
Oracle ATG
4.3
Salesforce
SEO
Oracle ATG
4.8
Salesforce

eCommerce Business Management

Oracle ATG
5.3
Salesforce
Multi-site management
Oracle ATG
7.3
Salesforce
Order processing
Oracle ATG
6.0
Salesforce
Inventory management
Oracle ATG
4.0
Salesforce
Shipping
Oracle ATG
4.4
Salesforce
Custom functionality
Oracle ATG
4.9
Salesforce

Sales Force Automation

Oracle ATG
Salesforce
8.3
Customer data management / contact management
Oracle ATG
Salesforce
8.7
Workflow management
Oracle ATG
Salesforce
8.1
Territory management
Oracle ATG
Salesforce
8.4
Opportunity management
Oracle ATG
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Oracle ATG
Salesforce
8.0
Contract management
Oracle ATG
Salesforce
7.7
Quote & order management
Oracle ATG
Salesforce
8.0
Interaction tracking
Oracle ATG
Salesforce
9.0
Channel / partner relationship management
Oracle ATG
Salesforce
8.1

Customer Service & Support

Oracle ATG
Salesforce
8.5
Case management
Oracle ATG
Salesforce
9.0
Call center management
Oracle ATG
Salesforce
8.4
Help desk management
Oracle ATG
Salesforce
8.3

Marketing Automation

Oracle ATG
Salesforce
7.7
Lead management
Oracle ATG
Salesforce
8.2
Email marketing
Oracle ATG
Salesforce
7.2

CRM Project Management

Oracle ATG
Salesforce
7.8
Task management
Oracle ATG
Salesforce
8.4
Billing and invoicing management
Oracle ATG
Salesforce
6.7
Reporting
Oracle ATG
Salesforce
8.3

CRM Reporting & Analytics

Oracle ATG
Salesforce
8.4
Forecasting
Oracle ATG
Salesforce
8.0
Pipeline visualization
Oracle ATG
Salesforce
8.6
Customizable reports
Oracle ATG
Salesforce
8.5

Customization

Oracle ATG
Salesforce
8.0
Custom fields
Oracle ATG
Salesforce
8.3
Custom objects
Oracle ATG
Salesforce
8.3
Scripting environment
Oracle ATG
Salesforce
7.6
API for custom integration
Oracle ATG
Salesforce
7.9

Security

Oracle ATG
Salesforce
8.7
Single sign-on capability
Oracle ATG
Salesforce
8.7
Role-based user permissions
Oracle ATG
Salesforce
8.7

Social CRM

Oracle ATG
Salesforce
7.0
Social data
Oracle ATG
Salesforce
7.1
Social engagement
Oracle ATG
Salesforce
6.9

Integrations with 3rd-party Software

Oracle ATG
Salesforce
8.0
Marketing automation
Oracle ATG
Salesforce
8.4
Compensation management
Oracle ATG
Salesforce
7.5

Platform

Oracle ATG
Salesforce
7.5
Mobile access
Oracle ATG
Salesforce
7.5

Pros

  • Easily customizable dashboards that are versatile and fit the needs of different departments within a company.
  • Search tool is unparalleled and provides multiple parameters for narrowing down your query in a jiffy.
  • Customer service is always available and can be accessed through both email and phone around the clock.
Joseph R. Sweeney profile photo
  • Salesforce is great at day to day organization through schedules tasks and events. It helps with efficiency as you have your required tasks laid out for you as soon as you log in.
  • Customization in Salesforce is both a blessing and a curse. If you understand how to utilize custom fields to better organize your list views and reporting it is invaluable.
  • Being able to mass email directly from the platform is great as it automatically logs the activity and streamlines the process
John Cupoli profile photo

Cons

  • More administrative control would be helpful in regards to estimates and quoting as this was something we did regularly in legal but had to go outside the system.
Joseph R. Sweeney profile photo
  • It is a very intimidating platform to new users. It's not at all intuitive or user friendly and definitely requires some training and help.
  • No customer service. If you only pay for the basic license good luck figuring out problems as customer service just refers you to the community boards to search for it there.
John Cupoli profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 48 answers
Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.
Benjamin Barniskis profile photo

Usability

No score
No answers yet
No answers on this topic
Salesforce8.0
Based on 34 answers
Because there's no other comparable solution in the market which offers the same level of flexibility to customize. There's usually quite a trade off between easy and flexible, with Salesforce you get enough of both.
Irene Chivily Von Toussaint profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce9.8
Based on 27 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger profile photo

Performance

No score
No answers yet
No answers on this topic
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

No score
No answers yet
No answers on this topic
Salesforce4.9
Based on 30 answers
I understand you can pay more to get support but as I stated, I feel strongly that if you are paying for SAAS technology like Salesforce you should be afforded the courtesy of the company explaining how to use it's features. I like to refer to the basic license as the "Figure It Out Yourself" license.
John Cupoli profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

No score
No answers yet
No answers on this topic
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

No score
No answers yet
No answers on this topic
Salesforce9.4
Based on 16 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Carissa Crittenden profile photo

Alternatives Considered

We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo
Salesforce has been the only CRM tool in my career. But I love the tool and would select it 10/10. It has numerous different access points and plug-ins, and, being an admin at my old company to a salesperson at my new company, I miss the ability to go into the app store and download new plug-ins to try.
Christopher Bennett profile photo

Scalability

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

  • We've been on ATG for several years so it's difficult to quantify its impact on AOV and conversion compared to other products.
  • Mobile in ATG is not the greatest. We chose to abandon ATG's native mobile offering in favor of a more flexible and fluid mobile engine built in house at less expense and requiring lower maintenance.
Sean Scott profile photo
  • Postive impact: Our enterprise sales team of 20 AE's has been able to effectively scale and stay organized based on SFDC organization.
  • We often have customers/prospects complementing our sales team on being thorough and not dropping the ball on opportunities.
  • I do not have the exact numbers, but I am sure that because of SFDC organization, our company makes millions in revenue that would otherwise be lost due to inaction.
Christopher Bennett profile photo

Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details