What users are saying about

Oracle ATG

100 Ratings

Salesforce<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
2068 Ratings

Oracle ATG

100 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.8 out of 101

Salesforce<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
2068 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Oracle ATG

Oracle ATG Web Commerce has its roots in older technologies and design from years ago. Over time it's been updated but shortcomings in the original design linger in the product's foundation. It is probably a good, general commerce solution for shops that don't require extensive customization of their web presence but if you find yourself needing to categorize products or offerings in "unusual" ways, or include properties that fall out of the mainstream, the burden of customization will be high.
Sean Scott profile photo

Salesforce

It's still very weak on point of sale processes and simple finance processes, so I might discourage someone who needs a strong focus on either of those two things. Its seems like Salesforce.com could address these two areas very basically and solve a lot of problems for its small customers who don't have any strong ERP solutions.
Irene Chivily Von Toussaint profile photo

Feature Rating Comparison

Online Storefront

Oracle ATG
6.8
Salesforce
Product catalog & listings
Oracle ATG
7.7
Salesforce
Product management
Oracle ATG
8.5
Salesforce
Bulk product upload
Oracle ATG
5.9
Salesforce
Branding
Oracle ATG
7.0
Salesforce
Mobile storefront
Oracle ATG
5.9
Salesforce
Product variations
Oracle ATG
7.7
Salesforce
Website integration
Oracle ATG
6.4
Salesforce
Visual customization
Oracle ATG
7.4
Salesforce
CMS
Oracle ATG
4.9
Salesforce

Online Shopping Cart

Oracle ATG
5.1
Salesforce
Abandoned cart recovery
Oracle ATG
4.4
Salesforce
Checkout user experience
Oracle ATG
5.8
Salesforce

Online Payment System

Oracle ATG
4.7
Salesforce
eCommerce security
Oracle ATG
4.7
Salesforce

eCommerce Marketing

Oracle ATG
5.5
Salesforce
Promotions & discounts
Oracle ATG
7.3
Salesforce
Personalized recommendations
Oracle ATG
4.3
Salesforce
SEO
Oracle ATG
4.8
Salesforce

eCommerce Business Management

Oracle ATG
5.3
Salesforce
Multi-site management
Oracle ATG
7.3
Salesforce
Order processing
Oracle ATG
6.0
Salesforce
Inventory management
Oracle ATG
4.0
Salesforce
Shipping
Oracle ATG
4.4
Salesforce
Custom functionality
Oracle ATG
4.9
Salesforce

Sales Force Automation

Oracle ATG
Salesforce
8.3
Customer data management / contact management
Oracle ATG
Salesforce
8.8
Workflow management
Oracle ATG
Salesforce
8.1
Territory management
Oracle ATG
Salesforce
8.3
Opportunity management
Oracle ATG
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Oracle ATG
Salesforce
7.9
Contract management
Oracle ATG
Salesforce
7.7
Quote & order management
Oracle ATG
Salesforce
8.0
Interaction tracking
Oracle ATG
Salesforce
9.0
Channel / partner relationship management
Oracle ATG
Salesforce
8.1

Customer Service & Support

Oracle ATG
Salesforce
8.5
Case management
Oracle ATG
Salesforce
9.0
Call center management
Oracle ATG
Salesforce
8.4
Help desk management
Oracle ATG
Salesforce
8.3

Marketing Automation

Oracle ATG
Salesforce
7.7
Lead management
Oracle ATG
Salesforce
8.2
Email marketing
Oracle ATG
Salesforce
7.1

CRM Project Management

Oracle ATG
Salesforce
7.8
Task management
Oracle ATG
Salesforce
8.4
Billing and invoicing management
Oracle ATG
Salesforce
6.7
Reporting
Oracle ATG
Salesforce
8.2

CRM Reporting & Analytics

Oracle ATG
Salesforce
8.4
Forecasting
Oracle ATG
Salesforce
8.1
Pipeline visualization
Oracle ATG
Salesforce
8.6
Customizable reports
Oracle ATG
Salesforce
8.5

Customization

Oracle ATG
Salesforce
8.0
Custom fields
Oracle ATG
Salesforce
8.3
Custom objects
Oracle ATG
Salesforce
8.3
Scripting environment
Oracle ATG
Salesforce
7.5
API for custom integration
Oracle ATG
Salesforce
7.8

Security

Oracle ATG
Salesforce
8.7
Single sign-on capability
Oracle ATG
Salesforce
8.8
Role-based user permissions
Oracle ATG
Salesforce
8.6

Social CRM

Oracle ATG
Salesforce
7.0
Social data
Oracle ATG
Salesforce
7.1
Social engagement
Oracle ATG
Salesforce
6.9

Integrations with 3rd-party Software

Oracle ATG
Salesforce
7.8
Marketing automation
Oracle ATG
Salesforce
8.3
Compensation management
Oracle ATG
Salesforce
7.3

Platform

Oracle ATG
Salesforce
7.5
Mobile access
Oracle ATG
Salesforce
7.5

Pros

  • Product and SKU management
  • Product page display
Sean Scott profile photo
  • Salesforce.com is easily customizable and offers the flexibility needed to manage all companies whether small or large.
  • Salesforce.com is always releasing cutting edge technology which affords small businesses with access to the same technological benefits as small companies.
  • Salesforce.com has become so widely used that it helps when hiring folks because in many cases they've had some exposure to the technology.
Irene Chivily Von Toussaint profile photo

Cons

  • The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
  • The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
Sean Scott profile photo
  • Contacts attached to multiple accounts. Right now, you can only attach a contact to one account. We have several duplicate contacts because they reside at the corporate level, as well as at an individual branch.
  • Better WYSIWYG. I personally loathe the Salesforce WYSIWYG. It's very limited. Obviously, Salesforce is not an email automation tool. But email templates built in Salesforce are so obviously not a regular peer-to-peer email unless the Custom type is built - which requires straight up HTML code, and cannot be edited before sending.
  • Outlook integration - It's a nice tool - except for the part where it eats up API calls constantly and there's little customization of how it's used.
Carissa Crittenden profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 48 answers
I would agree with the results of this survey from Jul-2009, "The survey found that 95 percent of customers indicate they definitely or probably will continue to use Salesforce CRM in the future, and 93 percent of customers indicate they definitely or probably will recommend Salesforce CRM to others. In fact, 75 percent of those surveyed have actually recommended Salesforce CRM to a colleague."

Salesforce is very sticky. It is very user friendly. A very high % of sales and marketing folks have Salesforce experience, making it easier to improve new hire sales rep on-boarding.

A good implementation will help make the sales and marketing functions more efficient and effective. It will give executives visibility into leads and pipeline. These benefits drive higher customer retention
Rob Gottschalk profile photo

Usability

No score
No answers yet
No answers on this topic
Salesforce8.0
Based on 34 answers
The system has been refined over the years to be very useful to Sales, Marketing and Support staff alike.
Todd Duclos profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk profile photo

Performance

No score
No answers yet
No answers on this topic
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

No score
No answers yet
No answers on this topic
Salesforce4.9
Based on 30 answers
They have excellent response, we also are subscribers of their premium services. Occasionally, they do pester you to close a case before you ar ready to but they do escalate and work the case well.
Todd Duclos profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

No score
No answers yet
No answers on this topic
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

No score
No answers yet
No answers on this topic
Salesforce9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Alternatives Considered

We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo
Salesforce is MUCH better than what we were previously using. For one, Saleslogix isn't a SaaS product - you're completely tied to what PC your user creds are installed on. Second, searching for records is nearly impossible in Saleslogix - you have to exactly type something how it's named in the system, and that's really hard to do when you have some people entering it as "A B C Company" and "ABC Co" - it was very gross and also impossible to manage dupes.
Carissa Crittenden profile photo

Collaboration and Sharing

No score
No answers yet
No answers on this topic
Salesforce8.3
Based on 5 answers
They have a chatter function which is great! You can easily create group dashboards and reports.
Stratford Canning profile photo

Data Integration

No score
No answers yet
No answers on this topic
Salesforce8.4
Based on 5 answers
It’s real-time, quick access, and easily compatible with over systems.
Stratford Canning profile photo

Scalability

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

  • We've been on ATG for several years so it's difficult to quantify its impact on AOV and conversion compared to other products.
  • Mobile in ATG is not the greatest. We chose to abandon ATG's native mobile offering in favor of a more flexible and fluid mobile engine built in house at less expense and requiring lower maintenance.
Sean Scott profile photo
  • I am not sure about actual "closing" numbers, but since I started using SFDC, my ability to keep track of appointments and next steps has drastically increased.
  • I would say that my productivity has gone up by over 35% since I started using SFDC.
  • I have decreased the number of "unnecessary" calls by about 1/3 since using SFDC.
Mark Dille profile photo

Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details