What users are saying about
Top Rated
1820 Ratings
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Top Rated
707 Ratings
Top Rated
1820 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

ClickUp

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Top Rated
707 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • ClickUp ranks higher in 1 feature set: Project Management

Project Management

7.5

Confluence

75%
8.2

ClickUp

82%
ClickUp ranks higher in 11/14 features

Task Management

7.7
77%
83 Ratings
9.2
92%
298 Ratings

Gantt Charts

7.9
79%
12 Ratings
8.3
83%
203 Ratings

Scheduling

7.2
72%
21 Ratings
8.3
83%
229 Ratings

Workflow Automation

8.0
80%
55 Ratings
7.8
78%
199 Ratings

Mobile Access

6.8
68%
80 Ratings
8.2
82%
218 Ratings

Search

7.9
79%
103 Ratings
N/A
0 Ratings

Visual planning tools

7.3
73%
82 Ratings
N/A
0 Ratings

Resource Management

N/A
0 Ratings
7.9
79%
202 Ratings

Team Collaboration

N/A
0 Ratings
9.1
91%
279 Ratings

Support for Agile Methodology

N/A
0 Ratings
8.6
86%
182 Ratings

Support for Waterfall Methodology

N/A
0 Ratings
8.1
81%
148 Ratings

Document Management

N/A
0 Ratings
7.7
77%
245 Ratings

Email integration

N/A
0 Ratings
7.6
76%
174 Ratings

Timesheet Tracking

N/A
0 Ratings
7.8
78%
189 Ratings

Communication

8.0

Confluence

80%

ClickUp

Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features

Chat

6.4
64%
15 Ratings
N/A
0 Ratings

Notifications

8.5
85%
103 Ratings
N/A
0 Ratings

Discussions

8.0
80%
97 Ratings
N/A
0 Ratings

Surveys

7.0
70%
15 Ratings
N/A
0 Ratings

Internal knowledgebase

9.4
94%
97 Ratings
N/A
0 Ratings

Integrates with GoToMeeting

6.0
60%
3 Ratings
N/A
0 Ratings

Integrates with Gmail and Google Hangouts

9.3
93%
7 Ratings
N/A
0 Ratings

Integrates with Outlook

9.6
96%
10 Ratings
N/A
0 Ratings

File Sharing & Management

8.3

Confluence

83%

ClickUp

Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features

Versioning

8.6
86%
89 Ratings
N/A
0 Ratings

Video files

7.6
76%
66 Ratings
N/A
0 Ratings

Audio files

8.1
81%
60 Ratings
N/A
0 Ratings

Document collaboration

8.4
84%
100 Ratings
N/A
0 Ratings

Access control

8.9
89%
98 Ratings
N/A
0 Ratings

Advanced security features

8.6
86%
74 Ratings
N/A
0 Ratings

Integrates with Google Drive

8.0
80%
47 Ratings
N/A
0 Ratings

Device sync

8.2
82%
46 Ratings
N/A
0 Ratings

Professional Services Automation

Confluence

Feature Set Not Supported
N/A
7.1

ClickUp

71%
ClickUp ranks higher in 1/1 features

Project & financial reporting

N/A
0 Ratings
7.1
71%
130 Ratings

Attribute Ratings

  • Atlassian Confluence is rated higher in 3 areas: Likelihood to Renew, Availability, Performance
  • ClickUp is rated higher in 8 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating, Configurability, Product Scalability, Vendor post-sale, Vendor pre-sale
  • Atlassian Confluence and ClickUp are tied in 1 area: Ease of integration

Likelihood to Recommend

8.3

Confluence

83%
122 Ratings
8.8

ClickUp

88%
298 Ratings

Likelihood to Renew

9.8

Confluence

98%
19 Ratings
9.0

ClickUp

90%
19 Ratings

Usability

8.3

Confluence

83%
12 Ratings
9.5

ClickUp

95%
17 Ratings

Availability

9.0

Confluence

90%
5 Ratings
8.6

ClickUp

86%
4 Ratings

Performance

8.0

Confluence

80%
9 Ratings
6.8

ClickUp

68%
4 Ratings

Support Rating

6.0

Confluence

60%
45 Ratings
9.5

ClickUp

95%
64 Ratings

Online Training

Confluence

N/A
0 Ratings
9.6

ClickUp

96%
2 Ratings

Implementation Rating

8.5

Confluence

85%
6 Ratings
9.4

ClickUp

94%
4 Ratings

Configurability

6.0

Confluence

60%
1 Rating
9.1

ClickUp

91%
2 Ratings

Ease of integration

8.0

Confluence

80%
4 Ratings
8.0

ClickUp

80%
2 Ratings

Product Scalability

8.0

Confluence

80%
2 Ratings
9.1

ClickUp

91%
4 Ratings

Vendor post-sale

8.0

Confluence

80%
1 Rating
9.1

ClickUp

91%
2 Ratings

Vendor pre-sale

8.0

Confluence

80%
1 Rating
9.1

ClickUp

91%
2 Ratings

Likelihood to Recommend

Atlassian

It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Read full review

Clickup

I honestly can't think of any scenario when ClickUp is not well suited. This is a wonderful tool for someone with ADD IF you get in the habit of actually scheduling tasks and working off of the tasks you have scheduled. Procrastination is an ADD rabbit hole if you let it - ClickUp solves so many issues by helping my ADD mind organize and forget about tasks until I NEED to think about them. My stress levels are lower because of ClickUp... seriously!
Read full review

Pros

Atlassian

  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Read full review

Clickup

  • Manage our team's time
  • Notify the team of important task due dates
  • Communicate through documents and whiteboards ideas and critical information
  • Be our internal database of employees, clients, tasks and resources
  • Keeps the team focused on the most important tasks needed
  • Keeps the teams and resources accountable
Read full review

Cons

Atlassian

  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Read full review

Clickup

  • We need more functionalities in the formula area. The ability to sum formulas would be great.
  • Hoping to be able to share dashboards as a public view.
  • The ability to change the sequence of automations and clone or duplicate or share.
  • Be able to sell templates as consultants and maintain privacy so users cannot share to the whole world.
Read full review

Pricing Details

Confluence

Starting Price

$10 per month

Editions & Modules

Confluence editions and modules pricing
EditionModules
Free0.001
Standard5.002
Premium10.003
EnterpriseContact Sales4
Server10.005
Server2700.006
Server5300.007
Server10,200.008
Server19,800.009
Server30,000.0010
Server45,000.0011
Server90,000.0012
Server150,000.0013
Data Center15,000.0014
Data Center30,000.0015
Data Center52,000.0016
Data Center79,200.0017
Data Center105,600.0018
Data Center132,000.0019
Data Center143,000.0020
Data Center154,000.0021
Data Center165,000.0022
Data Center176,000.0023
Data Center187,000.0024
Data Center198,000.0025
Data Center209,000.0026
Data Center220,000.0027

Footnotes

  1. Free for 10 Users
  2. Per User Per Month
  3. Per User Per Month
  4. none
  5. 10 Users - Perpetual License
  6. 25 Users - Perpetual License
  7. 50 Users - Perpetual License
  8. 100 Users - Perpetual License
  9. 250 Users - Perpetual License
  10. 500 Users - Perpetual License
  11. 2,000 Users - Perpetual License
  12. 10,000 Users - Perpetual License
  13. 10,001+ Users - Perpetual License
  14. 500 Users - Annually
  15. 1,000 Users - Annually
  16. 2,000 Users - Annually
  17. 3,000 Users - Annually
  18. 4,000 Users - Annually
  19. 5,000 Users - Annually
  20. 10,000 Users - Annually
  21. 15,000 Users - Annually
  22. 20,000 Users - Annually
  23. 25,000 Users - Annually
  24. 30,000 Users - Annually
  25. 35,000 Users - Annually
  26. 40,000 Users - Annually
  27. 40,001+ Users - Annually

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

ClickUp

Starting Price

$0 per month per seat

Editions & Modules

ClickUp editions and modules pricing
EditionModules
Free$0.001
Unlimited$9.00 ($5.00)2
Business$19.00 ($12.00)3
Business Plus$29.00 ($19.00)4
EnterpriseContact Sales5

Footnotes

  1. none
  2. per member per month (annual contract pricing)
  3. per member per month (annual contract pricing)
  4. per member per month (annual contract pricing)
  5. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing

Likelihood to Renew

Atlassian

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Read full review

Clickup

We're very pleased with how the system works in general. For over a year we've barely ever had any problems with ClickUp and there might have only been one or two times when it wasn't operational for us due to a global emergency. Moreover, when we had a problem once with renewing our licenses we've been contacted directly by our account manager and taken care of in a very professional way (with a due refund as well). The exceptional customer service makes us firmly believe that ClickUp is just the right tool for us.
Read full review

Usability

Atlassian

Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
Read full review

Clickup

It's pretty easy to figure out without having to invest a bunch of time researching how to use it. The additional different views and themes can really help you personalize how you like to see information, both physically and aesthetically.
Read full review

Reliability and Availability

Atlassian

I do not recall having outages or applications error so far, very reliable and available.
Read full review

Clickup

Having used ClickUp for less than a year in my current organization, there have been only a couple of times when errors occurred and we've been unable to access our projects. However these have only been very brief, and did not negatively impact us. I recall these times only lasted for no more than an hour or so
Read full review

Performance

Atlassian

Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Read full review

Clickup

I understand that it's a beast and does a lot of things, which is probably why it's laggy. But I do find it takes longer than I'd like to load, and if I am sending a complex document to a client or team member they aren't quite sure if they're getting the right thing at first. This is actually a pretty significant problem - my biggest beef with ClickUp.
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Support Rating

Atlassian

This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
Read full review

Clickup

I started using ClickUp when it was what most would consider a baby company. There were the occasional bugs that made working in ClickUp a little bit of a headache, but the support feature allowed me to chat with a real persona and communicate my issues. I would always get prompt support and someone willing to really help me, not just point me to FAQ pages. Not feeling like a number really makes a difference.
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Online Training

Atlassian

No answers on this topic

Clickup

There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.
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Implementation Rating

Atlassian

Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
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Clickup

Using ClickUp is fairly easy. There are multiple guides on how to use all of the functions in the system. An organization wanting to start working with ClickUp should simply try it out and see how it would like to adapt its workflow to the possibilities the system gives the users.
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Alternatives Considered

Atlassian

I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
Read full review

Clickup

I prefer ClickUp because it works the way it is supposed to. Other productivity apps we have tried will introduce and promote a feature that is typically very broken. We ended up spending more time on chat with customer support than working. I think we have maybe contacted ClickUp's customer support a handful of times.
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Contract Terms and Pricing Model

Atlassian

No answers on this topic

Clickup

I did not.
Read full review

Scalability

Atlassian

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
Read full review

Clickup

As long as organizations are thoughtful when setting up their workspace, I believe that ClickUp is very scalable. For example, we have divided our spaces into functional areas, and further organized projects into a folder system within spaces. By being thoughtful in the early stages of set up, I believe we are avoiding a disorganized situation down the line where projects lack any clear structured hierarchy.
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Return on Investment

Atlassian

  • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
  • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
  • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
Read full review

Clickup

  • Increased collaboration communication - staff is able to comment and communicate back and forth on a specific task INSIDE that task to track all the information effectively.
  • More accurate reports on what is or is not still in progress.
  • Better staff allocation in an effort to reduce overallocation and burnout.
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