What users are saying about
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 22 reviews and ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 11 reviews and ratings
Likelihood to Recommend
AvidXchange
AvidXchange is well suited for companies with multiple locations where approvals may be hard to get directly. A user can log on when they have time basically from anywhere to review, code and approve invoices. This would allow for processing of invoices centrally more efficiently then with appear invoices being moved from one place to another to be processed
Director of JD Edwards Business Services
Island Hospitality ManagementHospitality, 5001-10,000 employees
Billtrust
For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.

Verified User
Project Manager in Information Technology
Wholesale Company, 201-500 employeesPros
AvidXchange
- Our contractors and vendors can submit invoices electronically through AvidBill, removing the tedious task of sorting and coding mail. This feature saves on time and administrative duties.
- Communication is key, and being able to log a comment or question in AvidInvoice allows for clarification and expedited approval process.
- Having multiple properties, having the Property Code and % Allocation features allow us to ensure the correct entity is charged it's portion of expenses. For example, we may have a service that is coded to all 32 properties. With AvidInvoice we are able to allocate each entity's pro rata share of the invoice.
Senior Property Manager
Newmark Grubb Knight FrankReal Estate, 10,001+ employees
Billtrust
- Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
- The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
Manager, Business Systems
Revere Electric SupplyWholesale, 201-500 employees
Cons
AvidXchange
- AvidPay needs some improvement to minimize the amount of time it takes to issue payment for invoices
- The search features within AvidXchange on the advanced search screen sometimes do not function correctly (sorting by ascending / descending order doesn't work all of the time).
- The log enhancement follow-up procedure could use some work.
Operations and Marketing Specialist
NAI Isaac Commercial PropertiesCommercial Real Estate, 11-50 employees
Billtrust
- Search feature of PO or invoice #, etc. when logged in as the dealer.
- When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
Territory Credit Manager
Excel Industries IncMachinery, 501-1000 employees
Likelihood to Renew
AvidXchange
AvidXchange 8.2
Based on 5 answers
At the moment we have a contract for another year, we are hoping there is improvement with the company to decide if we stay with them or change.

Verified User
Professional in Corporate
Commercial Real Estate Company, 51-200 employeesBilltrust
No score
No answers yet
No answers on this topic
Usability
AvidXchange
AvidXchange 8.2
Based on 1 answer
Except the one difficult/cumbersome point I made, it is a strong, solid, easy-to-use system.
Director of Training and Development
Community Management AssociatesReal Estate, 201-500 employees
Billtrust
No score
No answers yet
No answers on this topic
Support Rating
AvidXchange
AvidXchange 8.2
Based on 2 answers
Except for occasional escalations needed to Level 2 support, they are efficient and quick with nearly all requests.
Director of Training and Development
Community Management AssociatesReal Estate, 201-500 employees
Billtrust
Billtrust 8.1
Based on 8 answers
We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
Accounts Payable Manager
Barton Malow CompanyConstruction, 1001-5000 employees
Alternatives Considered
AvidXchange
We use concur for our credit card processing and looked at using them for invoices. Overall, we picked [AvidXchange] based on the timeline on which they process invoices and how they are quick to index and quick to print checks.
Finance Specialist
Elevation ChurchNon-profit Organization Management, 201-500 employees
Billtrust
For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.

Verified User
Project Manager in Information Technology
Wholesale Company, 201-500 employeesReturn on Investment
AvidXchange
- AvidXchange allows our office to be more productive on invoice approvals.
- Overall, AvidXchange is saving us money. We do not have to courier invoices back and forth once signatures have been provided.
- You can approve invoices from anywhere as long as you have internet access.
Assistant Property Manager
Daniel CorporationReal Estate, 51-200 employees
Billtrust
- 10 day reduction in our DSO resulting in increased cash flow
- Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
- Increased payment application by batching payment types by day into one file
- Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
Billing Administrator
MAWSAUtilities, 11-50 employees
Pricing Details
AvidXchange
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
AvidXchange Editions & Modules
Edition
AvidXchange | $5,0001 |
---|
- per license
Additional Pricing Details
—Billtrust
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Billtrust Editions & Modules
—