What users are saying about
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 54 reviews and ratings
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 3.6 out of 100
Based on 34 reviews and ratings
Feature Set Ratings
Email & Online Marketing

Bazaarvoice
Feature Set Not Supported
N/A

3.7
ClickDimensions
37%
ClickDimensions ranks higher in 9/9 features
ClickDimensions ranks higher in 9/9 features
WYSIWYG email editor

N/A
0 Ratings

5.1
51%
8 Ratings
Dynamic content

N/A
0 Ratings

3.7
37%
10 Ratings
Ability to test dynamic content

N/A
0 Ratings

1.7
17%
10 Ratings
Landing pages

N/A
0 Ratings

1.6
16%
10 Ratings
A/B testing

N/A
0 Ratings

3.6
36%
10 Ratings
Mobile optimization

N/A
0 Ratings

2.1
21%
10 Ratings
Email deliverability reporting

N/A
0 Ratings

4.0
40%
18 Ratings
List management

N/A
0 Ratings

5.6
56%
9 Ratings
Triggered drip sequences

N/A
0 Ratings

6.1
61%
9 Ratings
Lead Management

Bazaarvoice
Feature Set Not Supported
N/A

4.7
ClickDimensions
47%
ClickDimensions ranks higher in 4/4 features
ClickDimensions ranks higher in 4/4 features
Lead nurturing

N/A
0 Ratings

6.8
68%
9 Ratings
Lead scoring and grading

N/A
0 Ratings

5.0
50%
9 Ratings
Data quality management

N/A
0 Ratings

3.0
30%
8 Ratings
Automated sales alerts and tasks

N/A
0 Ratings

4.0
40%
7 Ratings
Campaign Management

Bazaarvoice
Feature Set Not Supported
N/A

2.5
ClickDimensions
25%
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Calendaring

N/A
0 Ratings

4.0
40%
5 Ratings
Event/webinar marketing

N/A
0 Ratings

1.0
10%
6 Ratings
Social Media Marketing

Bazaarvoice
Feature Set Not Supported
N/A

5.5
ClickDimensions
55%
ClickDimensions ranks higher in 2/2 features
ClickDimensions ranks higher in 2/2 features
Social sharing and campaigns

N/A
0 Ratings

8.0
80%
3 Ratings
Social profile integration

N/A
0 Ratings

3.1
31%
3 Ratings
Reporting & Analytics

Bazaarvoice
Feature Set Not Supported
N/A

2.6
ClickDimensions
26%
ClickDimensions ranks higher in 3/3 features
ClickDimensions ranks higher in 3/3 features
Dashboards

N/A
0 Ratings

2.0
20%
9 Ratings
Standard reports

N/A
0 Ratings

2.0
20%
9 Ratings
Custom reports

N/A
0 Ratings

3.8
38%
7 Ratings
Platform & Infrastructure

Bazaarvoice
Feature Set Not Supported
N/A

4.4
ClickDimensions
44%
ClickDimensions ranks higher in 6/6 features
ClickDimensions ranks higher in 6/6 features
API

N/A
0 Ratings

1.0
10%
5 Ratings
Role-based workflow & approvals

N/A
0 Ratings

1.0
10%
5 Ratings
Customizability

N/A
0 Ratings

2.6
26%
7 Ratings
Integration with Salesforce.com

N/A
0 Ratings

7.0
70%
2 Ratings
Integration with Microsoft Dynamics CRM

N/A
0 Ratings

7.1
71%
10 Ratings
Integration with SugarCRM

N/A
0 Ratings

8.0
80%
2 Ratings
Attribute Ratings
- Bazaarvoice is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
- Bazaarvoice and ClickDimensions are tied in 1 area: Likelihood to Renew
Likelihood to Recommend

8.9
Bazaarvoice
89%
22 Ratings

2.1
ClickDimensions
21%
10 Ratings
Likelihood to Renew

9.0
Bazaarvoice
90%
4 Ratings

9.0
ClickDimensions
90%
1 Rating
Usability

9.0
Bazaarvoice
90%
1 Rating

5.0
ClickDimensions
50%
3 Ratings
Availability

9.0
Bazaarvoice
90%
2 Ratings

ClickDimensions
N/A
0 Ratings
Support Rating

8.9
Bazaarvoice
89%
14 Ratings

1.0
ClickDimensions
10%
4 Ratings
Implementation Rating

9.0
Bazaarvoice
90%
3 Ratings

ClickDimensions
N/A
0 Ratings
Likelihood to Recommend
Bazaarvoice
Bazaarvoice Conversations is well suited for almost any sized company looking to add reviews and a Q&A section to their website. They offer many solutions that can be customized through their thorough design and modification tools. For teams with internal development teams and a strong focus on specific interactions and appearance, it might be cheaper to go with a competitor with just and API integration depending on your needs
Front End Developer
Rocky Brands, Inc.Apparel & Fashion, 1001-5000 employees
ClickDimensions
ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
Pros
Bazaarvoice
- Bazaarvoice Curations makes it incredibly easy to pull in content from multiple social media platforms for us to review.
- Once the content is pulled into the Curations dashboard, our marketing team can very easily scroll through all the images and decide which ones we would like to feature on our site.
- Curations also makes it very easy to tag any of our products in the images. We are able to do this manually, but Bazaarvoice also offers the option of letting their team tag the products they see in our images.

Verified User
Analyst in Product Management
Sporting Goods Company, 501-1000 employeesClickDimensions
- The nurture campaign builder was great. Easy to use and to follow along with.
- The drop and drag editor was easy to use and you could start using it with no training.
- I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Sales & Marketing Support Specialist
Lasers ResourceBusiness Supplies and Equipment, 11-50 employees
Cons
Bazaarvoice
- Bazaarvoice does suffer from some deficits. Filtering for reviews and questions is virtually worthless if you're trying to zero in on a specific product or group of products. The best you can do is filter by product ID, but different retailers will have different IDs for the same product, so even that is not intuitive or effective.
- Speed of the product is slow on the average day, very slow on a bad day, and slightly better than slow on a good day. Loading more questions/reviews or refreshing a view can be time consuming.
- Bazaarvoice's reporting is severely lacking. I need to use reports to track my team's responses for quality purposes. I also use this data to gauge productivity. However, report filtering doesn't allow you to filter by response date...only the date on which the review was posted by the customer. Although the spreadsheet you get DOES include the response date, this is inexplicably missing from report filters.
- Thinking back on speed, reports take a VERY long time to pull, even when your date range is small and recent.
- If you have multiple users who respond to items, there's also no user differentiation in reports. So unless you have your team members sign/initial their responses, there's no way to tell who wrote what when you look at a response report. This seems like an oversight since every user has their own unique login credentials.
- Finally, you should consider what your retailer network will REALLY look like. My company has around 15 retailers activated on our network, but more than 90% of our reviews come from just two of those dealers. Responding to questions is free with BV, but reviews require an upgrade to Connections Premium, so it's a good idea to check all your retailers' sites to see how many reviews they house and how active users are before paying for the upgrade.
Community Manager
Garmin InternationalConsumer Electronics, 10,001+ employees
ClickDimensions
- Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
- Managing customer preferences and subscriptions felt extremely convoluted
- Interfaces generally not intuitive
- Reporting was not in the class of competitors
- Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.

Verified User
Manager in Marketing
Marketing & Advertising Company, 11-50 employeesPricing Details
Bazaarvoice
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—ClickDimensions
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Bazaarvoice
Bazaarvoice 9.0
Based on 4 answers
We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
Ecommerce Manager
EziBuy LimitedRetail, 501-1000 employees
ClickDimensions
ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.

Verified User
Employee in Marketing
Information Technology and Services Company, 51-200 employeesUsability
Bazaarvoice
Bazaarvoice 9.0
Based on 1 answer
I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.

Verified User
Manager in Social Media
Consumer Goods Company, 10,001+ employeesClickDimensions
ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
Support Rating
Bazaarvoice
Bazaarvoice 8.9
Based on 14 answers
The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.

Verified User
General Manager in Other
Health, Wellness and Fitness Company, 1001-5000 employeesClickDimensions
ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
Implementation Rating
Bazaarvoice
Bazaarvoice 9.0
Based on 3 answers
Save time and energy by utilizing their implementation team!

Verified User
Manager in Social Media
Consumer Goods Company, 10,001+ employeesClickDimensions
No score
No answers yet
No answers on this topic
Alternatives Considered
Bazaarvoice
It's the most trusted provider and has the highest standards. It also has a user-friendly platform with all the functionalities we need. The other platforms lacked basic functionality, included reporting, filtering, saving views, and general maintenance. We found many issues with moderation and platform performance in our previous providers and decided that we needed to switch.
Customer Engagement Supervisor
B&H PhotoRetail, 1001-5000 employees
ClickDimensions
Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Commercial Marketing Manager
Horizon DiscoveryBiotechnology, 201-500 employees
Return on Investment
Bazaarvoice
- Our conversion rate saw a 127% lift with reviews.
- Our Average Order Value saw a 7.6% lift with reviews.
- Our revenue per visitor saw 144.3% life with reviews.
- Reviews and Q&As allow us to embed SEO-rich content which helps us rank better on search engines.
- We can send Bazaarvoice Reviews to Google to be included in our Product Listing Ads. Having the review stars under our PLAs increases our CTR.
Digital Marketing Strategist
Augusta SportswearApparel & Fashion, 501-1000 employees
ClickDimensions
- Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
- Lead scoring helps develop more qualified leads.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees