What users are saying about
54 Ratings
34 Ratings
54 Ratings
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Score 7.7 out of 100
34 Ratings
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Score 3.6 out of 100

Feature Set Ratings

    Email & Online Marketing

    Bazaarvoice

    Feature Set Not Supported
    N/A
    3.7

    ClickDimensions

    37%
    ClickDimensions ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    5.1
    51%
    8 Ratings

    Dynamic content

    N/A
    0 Ratings
    3.7
    37%
    10 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    1.7
    17%
    10 Ratings

    Landing pages

    N/A
    0 Ratings
    1.6
    16%
    10 Ratings

    A/B testing

    N/A
    0 Ratings
    3.6
    36%
    10 Ratings

    Mobile optimization

    N/A
    0 Ratings
    2.1
    21%
    10 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    4.0
    40%
    18 Ratings

    List management

    N/A
    0 Ratings
    5.6
    56%
    9 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    6.1
    61%
    9 Ratings

    Lead Management

    Bazaarvoice

    Feature Set Not Supported
    N/A
    4.7

    ClickDimensions

    47%
    ClickDimensions ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    6.8
    68%
    9 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    5.0
    50%
    9 Ratings

    Data quality management

    N/A
    0 Ratings
    3.0
    30%
    8 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    4.0
    40%
    7 Ratings

    Campaign Management

    Bazaarvoice

    Feature Set Not Supported
    N/A
    2.5

    ClickDimensions

    25%
    ClickDimensions ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    4.0
    40%
    5 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    1.0
    10%
    6 Ratings

    Social Media Marketing

    Bazaarvoice

    Feature Set Not Supported
    N/A
    5.5

    ClickDimensions

    55%
    ClickDimensions ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Social profile integration

    N/A
    0 Ratings
    3.1
    31%
    3 Ratings

    Reporting & Analytics

    Bazaarvoice

    Feature Set Not Supported
    N/A
    2.6

    ClickDimensions

    26%
    ClickDimensions ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    2.0
    20%
    9 Ratings

    Standard reports

    N/A
    0 Ratings
    2.0
    20%
    9 Ratings

    Custom reports

    N/A
    0 Ratings
    3.8
    38%
    7 Ratings

    Platform & Infrastructure

    Bazaarvoice

    Feature Set Not Supported
    N/A
    4.4

    ClickDimensions

    44%
    ClickDimensions ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    1.0
    10%
    5 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    1.0
    10%
    5 Ratings

    Customizability

    N/A
    0 Ratings
    2.6
    26%
    7 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    7.1
    71%
    10 Ratings

    Integration with SugarCRM

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • Bazaarvoice is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
    • Bazaarvoice and ClickDimensions are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.9

    Bazaarvoice

    89%
    22 Ratings
    2.1

    ClickDimensions

    21%
    10 Ratings

    Likelihood to Renew

    9.0

    Bazaarvoice

    90%
    4 Ratings
    9.0

    ClickDimensions

    90%
    1 Rating

    Usability

    9.0

    Bazaarvoice

    90%
    1 Rating
    5.0

    ClickDimensions

    50%
    3 Ratings

    Availability

    9.0

    Bazaarvoice

    90%
    2 Ratings

    ClickDimensions

    N/A
    0 Ratings

    Support Rating

    8.9

    Bazaarvoice

    89%
    14 Ratings
    1.0

    ClickDimensions

    10%
    4 Ratings

    Implementation Rating

    9.0

    Bazaarvoice

    90%
    3 Ratings

    ClickDimensions

    N/A
    0 Ratings

    Likelihood to Recommend

    Bazaarvoice

    Bazaarvoice Conversations is well suited for almost any sized company looking to add reviews and a Q&A section to their website. They offer many solutions that can be customized through their thorough design and modification tools. For teams with internal development teams and a strong focus on specific interactions and appearance, it might be cheaper to go with a competitor with just and API integration depending on your needs
    Christopher Payne | TrustRadius Reviewer

    ClickDimensions

    ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
    Emily Olson | TrustRadius Reviewer

    Pros

    Bazaarvoice

    • Bazaarvoice Curations makes it incredibly easy to pull in content from multiple social media platforms for us to review.
    • Once the content is pulled into the Curations dashboard, our marketing team can very easily scroll through all the images and decide which ones we would like to feature on our site.
    • Curations also makes it very easy to tag any of our products in the images. We are able to do this manually, but Bazaarvoice also offers the option of letting their team tag the products they see in our images.
    Anonymous | TrustRadius Reviewer

    ClickDimensions

    • The nurture campaign builder was great. Easy to use and to follow along with.
    • The drop and drag editor was easy to use and you could start using it with no training.
    • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
    Neville Wiles | TrustRadius Reviewer

    Cons

    Bazaarvoice

    • Bazaarvoice does suffer from some deficits. Filtering for reviews and questions is virtually worthless if you're trying to zero in on a specific product or group of products. The best you can do is filter by product ID, but different retailers will have different IDs for the same product, so even that is not intuitive or effective.
    • Speed of the product is slow on the average day, very slow on a bad day, and slightly better than slow on a good day. Loading more questions/reviews or refreshing a view can be time consuming.
    • Bazaarvoice's reporting is severely lacking. I need to use reports to track my team's responses for quality purposes. I also use this data to gauge productivity. However, report filtering doesn't allow you to filter by response date...only the date on which the review was posted by the customer. Although the spreadsheet you get DOES include the response date, this is inexplicably missing from report filters.
    • Thinking back on speed, reports take a VERY long time to pull, even when your date range is small and recent.
    • If you have multiple users who respond to items, there's also no user differentiation in reports. So unless you have your team members sign/initial their responses, there's no way to tell who wrote what when you look at a response report. This seems like an oversight since every user has their own unique login credentials.
    • Finally, you should consider what your retailer network will REALLY look like. My company has around 15 retailers activated on our network, but more than 90% of our reviews come from just two of those dealers. Responding to questions is free with BV, but reviews require an upgrade to Connections Premium, so it's a good idea to check all your retailers' sites to see how many reviews they house and how active users are before paying for the upgrade.
    Joshua P. Kennedy | TrustRadius Reviewer

    ClickDimensions

    • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
    • Managing customer preferences and subscriptions felt extremely convoluted
    • Interfaces generally not intuitive
    • Reporting was not in the class of competitors
    • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Bazaarvoice

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    ClickDimensions

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Bazaarvoice

    Bazaarvoice 9.0
    Based on 4 answers
    We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
    Emma Thomas | TrustRadius Reviewer

    ClickDimensions

    ClickDimensions 9.0
    Based on 1 answer
    I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
    Anonymous | TrustRadius Reviewer

    Usability

    Bazaarvoice

    Bazaarvoice 9.0
    Based on 1 answer
    I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
    Anonymous | TrustRadius Reviewer

    ClickDimensions

    ClickDimensions 5.0
    Based on 3 answers
    I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
    Karen Chamberlain | TrustRadius Reviewer

    Support Rating

    Bazaarvoice

    Bazaarvoice 8.9
    Based on 14 answers
    The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.
    Anonymous | TrustRadius Reviewer

    ClickDimensions

    ClickDimensions 1.0
    Based on 4 answers
    You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
    Karen Chamberlain | TrustRadius Reviewer

    Implementation Rating

    Bazaarvoice

    Bazaarvoice 9.0
    Based on 3 answers
    Save time and energy by utilizing their implementation team!
    Anonymous | TrustRadius Reviewer

    ClickDimensions

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Bazaarvoice

    It's the most trusted provider and has the highest standards. It also has a user-friendly platform with all the functionalities we need. The other platforms lacked basic functionality, included reporting, filtering, saving views, and general maintenance. We found many issues with moderation and platform performance in our previous providers and decided that we needed to switch.
    Ephraim Mandel | TrustRadius Reviewer

    ClickDimensions

    Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
    Chris Thorne | TrustRadius Reviewer

    Return on Investment

    Bazaarvoice

    • Our conversion rate saw a 127% lift with reviews.
    • Our Average Order Value saw a 7.6% lift with reviews.
    • Our revenue per visitor saw 144.3% life with reviews.
    • Reviews and Q&As allow us to embed SEO-rich content which helps us rank better on search engines.
    • We can send Bazaarvoice Reviews to Google to be included in our Product Listing Ads. Having the review stars under our PLAs increases our CTR.
    Melissa Best | TrustRadius Reviewer

    ClickDimensions

    • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
    • Lead scoring helps develop more qualified leads.
    Emily Olson | TrustRadius Reviewer

    Screenshots

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