What users are saying about
49 Ratings
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Score 8.2 out of 100
30 Ratings
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Score 3.9 out of 100

Likelihood to Recommend

Bazaarvoice Platform

Bazaarvoice Conversations is well suited for almost any sized company looking to add reviews and a Q&A section to their website. They offer many solutions that can be customized through their thorough design and modification tools. For teams with internal development teams and a strong focus on specific interactions and appearance, it might be cheaper to go with a competitor with just and API integration depending on your needs
Christopher Payne | TrustRadius Reviewer

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Bazaarvoice Platform
ClickDimensions
4.3
WYSIWYG email editor
Bazaarvoice Platform
ClickDimensions
5.4
Dynamic content
Bazaarvoice Platform
ClickDimensions
4.2
Ability to test dynamic content
Bazaarvoice Platform
ClickDimensions
4.7
Landing pages
Bazaarvoice Platform
ClickDimensions
2.8
A/B testing
Bazaarvoice Platform
ClickDimensions
5.0
Mobile optimization
Bazaarvoice Platform
ClickDimensions
4.5
Email deliverability reporting
Bazaarvoice Platform
ClickDimensions
2.7
List management
Bazaarvoice Platform
ClickDimensions
4.0
Triggered drip sequences
Bazaarvoice Platform
ClickDimensions
5.5

Lead Management

Bazaarvoice Platform
ClickDimensions
3.7
Lead nurturing
Bazaarvoice Platform
ClickDimensions
2.8
Lead scoring and grading
Bazaarvoice Platform
ClickDimensions
4.5
Data quality management
Bazaarvoice Platform
ClickDimensions
3.3
Automated sales alerts and tasks
Bazaarvoice Platform
ClickDimensions
4.1

Campaign Management

Bazaarvoice Platform
ClickDimensions
2.7
Calendaring
Bazaarvoice Platform
ClickDimensions
4.1
Event/webinar marketing
Bazaarvoice Platform
ClickDimensions
1.3

Social Media Marketing

Bazaarvoice Platform
ClickDimensions
5.6
Social sharing and campaigns
Bazaarvoice Platform
ClickDimensions
7.9
Social profile integration
Bazaarvoice Platform
ClickDimensions
3.3

Reporting & Analytics

Bazaarvoice Platform
ClickDimensions
2.9
Dashboards
Bazaarvoice Platform
ClickDimensions
2.4
Standard reports
Bazaarvoice Platform
ClickDimensions
2.5
Custom reports
Bazaarvoice Platform
ClickDimensions
3.9

Platform & Infrastructure

Bazaarvoice Platform
ClickDimensions
5.1
API
Bazaarvoice Platform
ClickDimensions
1.3
Role-based workflow & approvals
Bazaarvoice Platform
ClickDimensions
1.3
Customizability
Bazaarvoice Platform
ClickDimensions
5.4
Integration with Salesforce.com
Bazaarvoice Platform
ClickDimensions
7.0
Integration with Microsoft Dynamics CRM
Bazaarvoice Platform
ClickDimensions
7.4
Integration with SugarCRM
Bazaarvoice Platform
ClickDimensions
8.0

Pros

Bazaarvoice Platform

  • Our ability to answer questions on our retail partner websites in a timely manner. We constantly win awards from our retail partners for questions responded to in 24 hours or less.
  • Bazaarvoice Conversations gives us the ability to respond to all 1-2-3 star ratings and some 5-star reviews also. We welcome 1-2-3 star reviews as it gives us an opportunity to let customers know we are responsive to their issues.
  • Bazaarvoice Conversations is easy to train on for new employees. It is intuitive and easy to teach people how to get their job done fast which I as a manager appreciate.
Richard Peterson | TrustRadius Reviewer

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Cons

Bazaarvoice Platform

  • Recently there were some changes to some of Facebook's policies. This has made pulling content from Instagram and Facebook a little more difficult than it was in the past. We now cannot send automated permission requests to customers as easily as we could before.
  • It can get a little confusing when you are managing many different content channels with different rule sets. Initially we had a very complicated set up and found the dashboard a little confusing to navigate, but we have since trimmed down the complexity and have had no problems.
  • Occasionally it can take much longer than expected to hear back from the support team.
Anonymous | TrustRadius Reviewer

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Bazaarvoice Platform

Bazaarvoice Platform 9.0
Based on 4 answers
We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
Emma Thomas | TrustRadius Reviewer

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Usability

Bazaarvoice Platform

Bazaarvoice Platform 9.0
Based on 1 answer
I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
Anonymous | TrustRadius Reviewer

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Support Rating

Bazaarvoice Platform

Bazaarvoice Platform 8.7
Based on 14 answers
The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.
Anonymous | TrustRadius Reviewer

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Implementation Rating

Bazaarvoice Platform

Bazaarvoice Platform 9.0
Based on 3 answers
Save time and energy by utilizing their implementation team!
Anonymous | TrustRadius Reviewer

ClickDimensions

No score
No answers yet
No answers on this topic

Alternatives Considered

Bazaarvoice Platform

It's the most trusted provider and has the highest standards. It also has a user-friendly platform with all the functionalities we need. The other platforms lacked basic functionality, included reporting, filtering, saving views, and general maintenance. We found many issues with moderation and platform performance in our previous providers and decided that we needed to switch.
Ephraim Mandel | TrustRadius Reviewer

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Return on Investment

Bazaarvoice Platform

  • This has had a positive impact on the way the company identifies user issues and complaints more easily/readily.
  • The negative impact is that departments seem to put a lot more expectations on our customers than this tool can provide (e.g., replies and follow-up), meaning that we aren't as able to provide additional information when requested.
  • It's uncertain whether responding to reviews adds a lot of value when all is said and done. Reviewers rarely adjust their ratings, even if/when we sufficiently address their concerns or resolve issues.
Joshua P. Kennedy | TrustRadius Reviewer

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Screenshots

Pricing Details

Bazaarvoice Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Bazaarvoice Platform
8.6
ClickDimensions
3.4

Likelihood to Renew

Bazaarvoice Platform
9.0
ClickDimensions
9.0

Usability

Bazaarvoice Platform
9.0
ClickDimensions
5.0

Reliability and Availability

Bazaarvoice Platform
9.0
ClickDimensions

Support Rating

Bazaarvoice Platform
8.7
ClickDimensions
1.0

Implementation Rating

Bazaarvoice Platform
9.0
ClickDimensions

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