What users are saying about
94 Ratings
94 Ratings
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Score 8.3 out of 100
43 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Project Management

    8.1

    Bitrix24

    81%

    Really Simple Systems

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 7/7 features

    Task Management

    8.4
    84%
    19 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    15 Ratings
    N/A
    0 Ratings

    Scheduling

    8.2
    82%
    16 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.5
    85%
    16 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.9
    79%
    19 Ratings
    N/A
    0 Ratings

    Search

    7.6
    76%
    17 Ratings
    N/A
    0 Ratings

    Visual planning tools

    8.5
    85%
    17 Ratings
    N/A
    0 Ratings

    Communication

    8.2

    Bitrix24

    82%

    Really Simple Systems

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 8/8 features

    Chat

    8.5
    85%
    19 Ratings
    N/A
    0 Ratings

    Notifications

    8.0
    80%
    19 Ratings
    N/A
    0 Ratings

    Discussions

    8.4
    84%
    18 Ratings
    N/A
    0 Ratings

    Surveys

    8.9
    89%
    13 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.9
    79%
    16 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    7.9
    79%
    8 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    7.7
    77%
    11 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    8.2
    82%
    10 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.1

    Bitrix24

    81%

    Really Simple Systems

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 8/8 features

    Versioning

    8.0
    80%
    16 Ratings
    N/A
    0 Ratings

    Video files

    8.0
    80%
    14 Ratings
    N/A
    0 Ratings

    Audio files

    7.6
    76%
    13 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.5
    85%
    20 Ratings
    N/A
    0 Ratings

    Access control

    8.0
    80%
    18 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.7
    77%
    16 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.5
    85%
    15 Ratings
    N/A
    0 Ratings

    Device sync

    8.5
    85%
    16 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Bitrix24

    Feature Set Not Supported
    N/A
    7.3

    Really Simple Systems

    73%
    Really Simple Systems ranks higher in 6/6 features

    Customer data management / contact management

    N/A
    0 Ratings
    7.8
    78%
    33 Ratings

    Workflow management

    N/A
    0 Ratings
    7.2
    72%
    13 Ratings

    Territory management

    N/A
    0 Ratings
    6.9
    69%
    8 Ratings

    Opportunity management

    N/A
    0 Ratings
    7.7
    77%
    27 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    6.4
    64%
    25 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.5
    75%
    25 Ratings

    Customer Service & Support

    Bitrix24

    Feature Set Not Supported
    N/A
    7.2

    Really Simple Systems

    72%
    Really Simple Systems ranks higher in 2/2 features

    Case management

    N/A
    0 Ratings
    7.4
    74%
    23 Ratings

    Help desk management

    N/A
    0 Ratings
    7.0
    70%
    24 Ratings

    Marketing Automation

    Bitrix24

    Feature Set Not Supported
    N/A
    7.1

    Really Simple Systems

    71%
    Really Simple Systems ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.0
    70%
    24 Ratings

    Email marketing

    N/A
    0 Ratings
    7.3
    73%
    20 Ratings

    CRM Project Management

    Bitrix24

    Feature Set Not Supported
    N/A
    7.0

    Really Simple Systems

    70%
    Really Simple Systems ranks higher in 2/2 features

    Task management

    N/A
    0 Ratings
    7.1
    71%
    27 Ratings

    Reporting

    N/A
    0 Ratings
    6.9
    69%
    25 Ratings

    CRM Reporting & Analytics

    Bitrix24

    Feature Set Not Supported
    N/A
    6.6

    Really Simple Systems

    66%
    Really Simple Systems ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    6.4
    64%
    20 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    6.4
    64%
    21 Ratings

    Customizable reports

    N/A
    0 Ratings
    6.8
    68%
    24 Ratings

    Customization

    Bitrix24

    Feature Set Not Supported
    N/A
    6.8

    Really Simple Systems

    68%
    Really Simple Systems ranks higher in 3/3 features

    Custom fields

    N/A
    0 Ratings
    7.1
    71%
    28 Ratings

    Custom objects

    N/A
    0 Ratings
    6.8
    68%
    24 Ratings

    API for custom integration

    N/A
    0 Ratings
    6.5
    65%
    17 Ratings

    Platform

    Bitrix24

    Feature Set Not Supported
    N/A
    6.9

    Really Simple Systems

    69%
    Really Simple Systems ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    6.9
    69%
    21 Ratings

    Security

    Bitrix24

    Feature Set Not Supported
    N/A
    7.8

    Really Simple Systems

    78%
    Really Simple Systems ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    7.8
    78%
    28 Ratings

    Attribute Ratings

    • Bitrix24 is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.2

    Bitrix24

    82%
    20 Ratings
    7.7

    Really Simple Systems

    77%
    34 Ratings

    Likelihood to Renew

    Bitrix24

    N/A
    0 Ratings
    9.1

    Really Simple Systems

    91%
    1 Rating

    Usability

    8.2

    Bitrix24

    82%
    7 Ratings
    7.8

    Really Simple Systems

    78%
    18 Ratings

    Support Rating

    8.2

    Bitrix24

    82%
    7 Ratings
    8.1

    Really Simple Systems

    81%
    17 Ratings

    Likelihood to Recommend

    Bitrix24

    One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time. If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
    Read full review

    Really Simple Systems CRM

    If you have a customer/job where there are steps to be followed such as quotes, follow up, purchase orders received, etc. You can set reminders for a member of the team with their next step and they will be sent reminders. Works well as long as it is kept updated.
    Read full review

    Pros

    Bitrix24

    • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
    • The ability to write letters directly from the system with the help of a binding for working mail.
    • The presence of an application for Android. This helps to get access anywhere.
    Read full review

    Really Simple Systems CRM

    • Can send out marketing emailers within 5 minutes of an industry-specific update from any device
    • Sales dashboard [can be] built how I want it using the Really Simple Systems widgets
    • Activity integration from email accounts included
    • Manage my sales pipeline opportunities effectively
    Read full review

    Cons

    Bitrix24

    • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
    • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
    • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
    Read full review

    Really Simple Systems CRM

    • Resends - I would like a simple [one-click] function to resend email campaigns to [non-openers.]
    • [Emails] that have been created but not sent or attached to a campaign I would like to see a place that they could be in [the] draft so I can come back to them at a later date without them appearing on the email list[.]
    Read full review

    Pricing Details

    Bitrix24

    Starting Price

    $49 per month 5 Users

    Editions & Modules

    Bitrix24 editions and modules pricing
    EditionModules
    BASIC$49.001
    STANDARD$99.002
    PROFESSIONAL$199.003
    Enterprise$399.004
    Enterprise 250$399.005
    Enterprise 500$639.006
    Enterprise 1000$799.007

    Footnotes

    1. per month 5 Users
    2. per month 50 Users
    3. per month 100 Users
    4. per month 250 Users
    5. per month 250 Users
    6. per month 500 Users
    7. per month 1000 Users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Price per month when paying for 1 year.

    Really Simple Systems

    Starting Price

    $8 per month

    Editions & Modules

    Really Simple Systems editions and modules pricing
    EditionModules
    Starter$151
    Professional$332
    Enterprise$503
    Free CRM04

    Footnotes

    1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
    2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
    3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
    4. 2 Users and 100 Company Records

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    All plans include free customer support and setup help.

    Usability

    Bitrix24

    This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
    Read full review

    Really Simple Systems CRM

    Simple systems is great for smaller sales and marketing teams to log their territories and report on progress on their opportunities. There are many useful features such as tasks and reporting to show to management how opportunities are progressing and when the estimated close date would occur. The two main issues are scalability within larger [organizations] and the ease to duplicate contacts.
    Read full review

    Support Rating

    Bitrix24

    It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients
    Read full review

    Really Simple Systems CRM

    Whenever I have had any issues, which is probably only 3 times in 10 years, the back office support has been fantastic and got me up and running again in a very short time. Cannot fault them at all. But as I stated, problems have been very few and far between.
    Read full review

    Alternatives Considered

    Bitrix24

    We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management
    Read full review

    Really Simple Systems CRM

    We choose RSS due to cost. We are a startup and needed a great solution that did not cost [a lot]. RSS [fits] all our needs at the perfect price. We could not be more thrilled with our choice and it has simplified our client interaction[.]
    Read full review

    Return on Investment

    Bitrix24

    • It definitely has a positive impact as it helps with collaboration and improves data health.
    • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
    • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
    Read full review

    Really Simple Systems CRM

    • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
    • Very positive impact on our current review of marketing and sales strategy.
    Read full review

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