What users are saying about
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62 Ratings

Bitrix24

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62 Ratings
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Score 7.8 out of 100
24 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

Really Simple Systems

[It's well suited for] connecting opportunities to multiple accounts/contacts. For example, I have opportunities that are related to customers and "influencers" alike. There is a cross-pollination that should easily occur. There are multiple parties to an opportunity that must be related.Also, easy porting of contact and phone information to tasks.
Carlos Lemos | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
Really Simple Systems
Task Management
Bitrix24
7.9
Really Simple Systems
Gantt Charts
Bitrix24
7.5
Really Simple Systems
Scheduling
Bitrix24
7.3
Really Simple Systems
Workflow Automation
Bitrix24
7.7
Really Simple Systems
Mobile Access
Bitrix24
6.9
Really Simple Systems
Search
Bitrix24
7.3
Really Simple Systems
Visual planning tools
Bitrix24
7.7
Really Simple Systems

Communication

Bitrix24
7.6
Really Simple Systems
Chat
Bitrix24
7.6
Really Simple Systems
Notifications
Bitrix24
7.6
Really Simple Systems
Discussions
Bitrix24
7.9
Really Simple Systems
Surveys
Bitrix24
8.3
Really Simple Systems
Internal knowledgebase
Bitrix24
7.5
Really Simple Systems
Integrates with GoToMeeting
Bitrix24
7.1
Really Simple Systems
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
Really Simple Systems
Integrates with Outlook
Bitrix24
7.4
Really Simple Systems

File Sharing & Management

Bitrix24
7.6
Really Simple Systems
Versioning
Bitrix24
7.5
Really Simple Systems
Video files
Bitrix24
7.1
Really Simple Systems
Audio files
Bitrix24
7.5
Really Simple Systems
Document collaboration
Bitrix24
7.9
Really Simple Systems
Access control
Bitrix24
7.6
Really Simple Systems
Advanced security features
Bitrix24
7.3
Really Simple Systems
Integrates with Google Drive
Bitrix24
7.9
Really Simple Systems
Device sync
Bitrix24
8.0
Really Simple Systems

Sales Force Automation

Bitrix24
Really Simple Systems
7.6
Customer data management / contact management
Bitrix24
Really Simple Systems
8.1
Workflow management
Bitrix24
Really Simple Systems
10.0
Opportunity management
Bitrix24
Really Simple Systems
7.4
Integration with email client (e.g., Outlook or Gmail)
Bitrix24
Really Simple Systems
5.1
Interaction tracking
Bitrix24
Really Simple Systems
7.3

Customer Service & Support

Bitrix24
Really Simple Systems
8.4
Case management
Bitrix24
Really Simple Systems
8.3
Help desk management
Bitrix24
Really Simple Systems
8.5

Marketing Automation

Bitrix24
Really Simple Systems
6.7
Lead management
Bitrix24
Really Simple Systems
6.8
Email marketing
Bitrix24
Really Simple Systems
6.7

CRM Project Management

Bitrix24
Really Simple Systems
7.6
Task management
Bitrix24
Really Simple Systems
8.1
Reporting
Bitrix24
Really Simple Systems
7.1

CRM Reporting & Analytics

Bitrix24
Really Simple Systems
7.7
Forecasting
Bitrix24
Really Simple Systems
7.3
Pipeline visualization
Bitrix24
Really Simple Systems
8.0
Customizable reports
Bitrix24
Really Simple Systems
7.9

Customization

Bitrix24
Really Simple Systems
8.2
Custom fields
Bitrix24
Really Simple Systems
8.3
Custom objects
Bitrix24
Really Simple Systems
8.5
API for custom integration
Bitrix24
Really Simple Systems
7.6

Platform

Bitrix24
Really Simple Systems
7.6
Mobile access
Bitrix24
Really Simple Systems
7.6

Security

Bitrix24
Really Simple Systems
7.9
Role-based user permissions
Bitrix24
Really Simple Systems
7.9

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

Really Simple Systems

  • Customer Service is EXCELLENT! Fast response time, professional, and helpful.
  • Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves.
  • Very reasonably priced even at the Enterprise level, which we have chosen for our company.
Niki Dealey | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Really Simple Systems

  • Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal.
Alison Meredith | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

Really Simple Systems

RSS was just significantly cheaper, I was able to manage everything myself, and I didn't get bogged down with an implementation team. I spent probably 5% of what I would have spent on these larger systems. I also really like the fact that I am not "tied" to RSS, and can switch to a more expensive, tailored CRM when the time is right.
Anonymous | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

Really Simple Systems

  • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
  • Very positive impact on our current review of marketing and sales strategy.
Freya Vaughan  | TrustRadius Reviewer

Screenshots

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Really Simple Systems

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Really Simple Systems Editions & Modules

    Edition
    Starter$151
    Professional$332
    Enterprise$503
    Free CRM$04
    1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
    2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
    3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
    4. 2 Users and 100 Company Records
    Additional Pricing Details
    All plans include free customer support and setup help.

    Rating Summary

    Likelihood to Recommend

    Bitrix24
    7.6
    Really Simple Systems
    8.0

    Usability

    Bitrix24
    7.7
    Really Simple Systems

    Support Rating

    Bitrix24
    7.7
    Really Simple Systems

    Add comparison