Blackboard Collaborate vs Zoom

• The ability to host a number of people in a meeting and manage their participation via text and audio.
• The screen sharing features allows presenters to demonstrate procedures exactly as instructed on the screen. This also allows the presenter to permit others to share their screens if they need clarification of something or to share further ideas.
• The software gives you the freedom to use a whiteboard to draw/demonstrate concepts to students and other employees.

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• It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
• Dashboard is fantasitic. Can access real time information to troubleshoot calls.
• Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
• Tickets get resolved quickly.
• Feature requests are realized quickly.

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• Logging in can be challenging for students who are not exactly computer literate. The program's reliance on an updated Java can be a real source of frustration for students and parents.
• Accessing sessions once they've been recorded is a bit cumbersome. It is especially difficult for professors who are not as computer literate.
• Accessing a virtual classroom could be improved. I would like to see a customizable "button" or "widget" option that can be placed on a professor's webpage.

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• There are a few areas of the Zoom Phone functionality that I feel like need improving, such as the 911-calling capabilities and some of the call center solutions.
• Some of the ways in which Zoom interacts with other hardware, such as Cisco room kits and Advocor conference systems, leaves a little to be desired. Those that are partnering with Zoom to bring the meeting conference experience to the next level need to have the "bugs worked out" before launching their products.

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• Collaborate Ultra has been the most effective for us for training faculty virtually.
• Faculty have been excited that they can have a remote guest speaker in their classroom, and all they need to do for set up is to e-mail that guest speaker a link to join the session.
• Collaborate Ultra is beyond useful for faculty to meet with online students who are either across the country, or even in other countries, with tools that really help to focus on course work.

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• Allowed for us to start meetings at a faster speed especially with its Slack integration.
• Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
• Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.

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