What users are saying about
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Top Rated
909 Ratings
90 Ratings
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Score 6.8 out of 101

Zoom

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Top Rated
909 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

Blackboard Collaborate

Blackboard Collaborate is particularly well suited for one (or a few) speakers presenting information for a large number of more passive participants who may only interrupt for a few questions at a time. This makes it particularly well suited for a traditional education environment. It does not do well for meetings or group discussions where there may be more than 6 people who would like to be seen and heard during the session without having to constantly turn on and off their audio and video.
No photo available

Zoom

Great use case: If you hold multiple meetings (5+) every week with people that you can’t easily meet in person (e.g. if you do a lot of business over the phone), Zoom is worth the price.
Great use case: If you regularly do presentations (slide decks, videos, pitches) over the phone or video call, Zoom makes this process very simple (screen-sharing, whiteboarding, chatting).
Great use case: If you expect people to either call in or join by a computer in the same meeting, Zoom makes it really easy to combine people joining by phone and computer.
Bad use case: If you only do a few phone or video calls a week, you’d probably be okay with a free solution like Google Hangouts (not worth paying for the additional Zoom features).
Bad use case: If you have to share lots of files back and forth throughout a meeting, I prefer using a third-party solution WHILE I’m on the Zoom call (i.e. I will share files via Slack or email while I’m on Zoom, rather than use Zoom’s file share feature).
Andrew Pagels profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Blackboard Collaborate
7.0
Zoom
8.6
High quality audio
Blackboard Collaborate
7.0
Zoom
8.9
High quality video
Blackboard Collaborate
6.9
Zoom
9.0
Low bandwidth requirements
Blackboard Collaborate
5.8
Zoom
7.9
Mobile support
Blackboard Collaborate
8.4
Zoom

Screen Sharing

Blackboard Collaborate
7.4
Zoom
8.8
Desktop sharing
Blackboard Collaborate
6.9
Zoom
9.3
Whiteboards
Blackboard Collaborate
7.9
Zoom
8.3

Online Meetings / Events

Blackboard Collaborate
8.4
Zoom
8.4
Calendar integration
Blackboard Collaborate
10.0
Zoom
8.6
Meeting initiation
Blackboard Collaborate
7.7
Zoom
8.7
Integrates with social media
Blackboard Collaborate
8.2
Zoom
7.1
Record meetings / events
Blackboard Collaborate
8.1
Zoom
8.9
Slideshows
Blackboard Collaborate
8.2
Zoom
8.7

Online Events Collaboration

Blackboard Collaborate
8.7
Zoom
8.4
Live chat
Blackboard Collaborate
8.7
Zoom
8.7
Audience polling
Blackboard Collaborate
8.8
Zoom
8.2
Q&A
Blackboard Collaborate
8.6
Zoom
8.2

Online Events Security

Blackboard Collaborate
7.9
Zoom
8.6
User authentication
Blackboard Collaborate
7.0
Zoom
8.6
Participant roles & permissions
Blackboard Collaborate
8.6
Zoom
8.7
Confidential attendee list
Blackboard Collaborate
8.3
Zoom
8.4

Pros

Blackboard Collaborate

  • The interactive whiteboard allows instructors to load PowerPoint or other presentations into the display which can then be highlighted, marked on, typed on, or used for real-time presentations with students.
  • Blackboard Collaborate features a robust desktop sharing component that allows instructors to share their entire desktop, portions of their desktop, or just specific applications with participants. They can also pass control over those applications to session participants. This is very useful for demonstrating software programs that session participants may not have on their own computers.
  • The user feedback buttons in Blackboard Collaborate allow session participants to express a variety of emotions during online sessions through buttons that represent a smiling face, thumbs down, and a confused face. In a face-to-face classroom, instructors who notice a confused face on some of their students know to stop and re-explain a concept. These digital faces provide the same interaction in the virtual classroom.
No photo available

Zoom

  • Its ease of use is incredible. This helps us with clients and internal use.
  • The whiteboard feature and recording features are so seamless and we constantly find ourselves using it.
  • The settings are very easily adjustable and help us when accommodating a large number of individuals.
  • We've found that the audio is incredible because of the individual connection required.
  • Also, we love the ease of integrations with other products such as Google calendar.
Kevin Knudsen profile photo

Cons

Blackboard Collaborate

  • Takes advantage of features available in Firefox and Google Chrome browsers for application sharing; these features are not yet available in Safari or Microsoft Edge.
Joseph Axenroth profile photo

Zoom

  • I may not be seeing it in the app, but I would love if Zoom was able to provide details about what kind of device someone is using when I try to support them. Examples include what version of a browser someone is using, what OS they're running - anything that prevents me from having to ask the same questions over and over again.
Eric Weiss profile photo

Likelihood to Renew

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 1 answer
It is a tool that faculty likes to use. It has so much flexibility to allow students to see a class even if they happen to not be available in the classroom.
No photo available

Zoom

Zoom 9.1
Based on 13 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik profile photo

Usability

Blackboard Collaborate

Blackboard Collaborate 8.9
Based on 3 answers
Collaborate is a easy to use, easy to learn, and a well supported product. It is not overly complex yet it is quite feature rich. I think that most users (both instructors and students) should find it easy to use without much outside help.
No photo available

Zoom

Zoom 9.5
Based on 12 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

Blackboard Collaborate

Blackboard Collaborate 8.0
Based on 1 answer
The availability of the software is quite impressive. You can access it at any time that you want and from anywhere that you want, but that depends on how the software is set up by the University. There might be sudden outages due to not having enough space on your database, which we had that very issue happen recently here at our University. During that time, you could not access their blackboard at all until it was brought up online again.
No photo available

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 1 answer
The performance of the software is remarkable. The loading speed of the pages is more than satisfying, it all depends on the users internet package. So far, there wasn't any issue of Blackboard slowing down other software or systems when integrated with them
No photo available

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 1 answer
Blackboard support is quite knowledgeable and quick to respond to requests.
No photo available

Zoom

Zoom 8.9
Based on 10 answers
Literally, we could not be happier. As an early adopter of the phone service we've had a few issues along the way and the support team has been right there to assist and follow up to be sure we got everything we needed.
Kevin King profile photo

Implementation

Blackboard Collaborate

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.6
Based on 5 answers
I was not involved in the implementation as those decisions were made before I joined the organization.
Rachel Hudish profile photo

Alternatives Considered

Blackboard Collaborate

Blackboard LMS and Collaborate's integration as well as support from one vendor makes it a first choice if you are already using Blackboard as your LMS.
No photo available

Zoom

I've used it when asked to participate in other meetings. The login interface isn't as clean and simple as Zoom. If I remember correctly, the user interface for Zoom is just easier.
Robbin Block profile photo

Scalability

Blackboard Collaborate

Blackboard Collaborate 8.0
Based on 1 answer
The reason for this rating is that the software is a pretty good tool that can be utilized for use in all of the Universities around the world. It has the capability to fulfill the needs of various different education systems. Although, there are slight improvements that are needed, therefore the rating is at 8.
No photo available

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

Blackboard Collaborate

  • Collaborate Ultra has been the most effective for us for training faculty virtually.
  • Faculty have been excited that they can have a remote guest speaker in their classroom, and all they need to do for set up is to e-mail that guest speaker a link to join the session.
  • Collaborate Ultra is beyond useful for faculty to meet with online students who are either across the country, or even in other countries, with tools that really help to focus on course work.
Joseph Axenroth profile photo

Zoom

  • The cost of Zoom at the level that I use it is affordable.
  • I've been able to have seamless meetings with attendendants all over the world at the same time.
  • It's cheaper than GoTo Meeting
Andy Ryan profile photo

Pricing Details

Blackboard Collaborate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackboard Collaborate Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Add comparison