What users are saying about
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Top Rated
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92 Ratings
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Score 6.2 out of 100

Zoom

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Top Rated
1376 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Blackboard Collaborate

It's useful for a classroom video session with a professor, as multiple students can access it at once (it will stream better if only the instructor uses video and others just use chat) and both lecture or answer questions, employing the Whiteboard feature as necessary. There is a hand raising option students can use to signal that they have a question, or they can just put a question in on the chat section.It is not as interactive as some video tutoring platforms I have seen, but it is something that our support services at school have access to with a site license, so it's ideal for us.
Becca Guler | TrustRadius Reviewer

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Blackboard Collaborate
4.0
Zoom
8.2
High quality audio
Blackboard Collaborate
5.3
Zoom
8.9
High quality video
Blackboard Collaborate
5.2
Zoom
9.0
Low bandwidth requirements
Blackboard Collaborate
3.5
Zoom
8.0
Mobile support
Blackboard Collaborate
2.0
Zoom
7.0

Screen Sharing

Blackboard Collaborate
6.6
Zoom
8.9
Desktop sharing
Blackboard Collaborate
6.5
Zoom
9.3
Whiteboards
Blackboard Collaborate
6.8
Zoom
8.4

Online Meetings / Events

Blackboard Collaborate
8.0
Zoom
8.6
Calendar integration
Blackboard Collaborate
10.0
Zoom
8.6
Meeting initiation
Blackboard Collaborate
6.6
Zoom
8.9
Integrates with social media
Blackboard Collaborate
8.2
Zoom
7.7
Record meetings / events
Blackboard Collaborate
7.7
Zoom
9.0
Slideshows
Blackboard Collaborate
7.7
Zoom
8.8

Online Events Collaboration

Blackboard Collaborate
8.2
Zoom
8.5
Live chat
Blackboard Collaborate
8.2
Zoom
8.8
Audience polling
Blackboard Collaborate
8.1
Zoom
8.4
Q&A
Blackboard Collaborate
8.1
Zoom
8.4

Online Events Security

Blackboard Collaborate
6.5
Zoom
8.7
User authentication
Blackboard Collaborate
6.4
Zoom
8.8
Participant roles & permissions
Blackboard Collaborate
6.7
Zoom
8.7
Confidential attendee list
Blackboard Collaborate
6.6
Zoom
8.5

Pros

Blackboard Collaborate

  • The ability to host a number of people in a meeting and manage their participation via text and audio.
  • The screen sharing features allows presenters to demonstrate procedures exactly as instructed on the screen. This also allows the presenter to permit others to share their screens if they need clarification of something or to share further ideas.
  • The software gives you the freedom to use a whiteboard to draw/demonstrate concepts to students and other employees.
Carly Pietrzyk, PhD | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

Blackboard Collaborate

  • Logging in can be challenging for students who are not exactly computer literate. The program's reliance on an updated Java can be a real source of frustration for students and parents.
  • Accessing sessions once they've been recorded is a bit cumbersome. It is especially difficult for professors who are not as computer literate.
  • Accessing a virtual classroom could be improved. I would like to see a customizable "button" or "widget" option that can be placed on a professor's webpage.
Laura Abercrombie | TrustRadius Reviewer

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith | TrustRadius Reviewer

Likelihood to Renew

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 1 answer
It is a tool that faculty likes to use. It has so much flexibility to allow students to see a class even if they happen to not be available in the classroom.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 9.4
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Blackboard Collaborate

Blackboard Collaborate 8.9
Based on 3 answers
Blackboard collaborate, is very easy to use, in my opinion. However, I consider myself fairly computer and technologically literate. Some professors, students, and parents I know who try to use the software have a difficult time with it. Some suggestions for improvement--I think there should be an autostart tutorial for participants (and session leaders, if I'm being honest) with an checkbox option to "never see this again" if you find yourself to be an expert. It should cover the basics such as: the raise hand feature (or the other polling features), the chatbox feature, the whiteboard feature, and the mic/camera. This way, we don't have students freaking out when they enter the session and us having to calm them down every single time. It may make the program a little less "lightweight" which I know is what you're going for--but it makes the workflow more challenging for those of us actually using the software regularly.
Laura Abercrombie | TrustRadius Reviewer

Zoom

Zoom 9.7
Based on 14 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Blackboard Collaborate

Blackboard Collaborate 8.0
Based on 1 answer
The availability of the software is quite impressive. You can access it at any time that you want and from anywhere that you want, but that depends on how the software is set up by the University. There might be sudden outages due to not having enough space on your database, which we had that very issue happen recently here at our University. During that time, you could not access their blackboard at all until it was brought up online again.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 1 answer
The performance of the software is remarkable. The loading speed of the pages is more than satisfying, it all depends on the users internet package. So far, there wasn't any issue of Blackboard slowing down other software or systems when integrated with them
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 1 answer
Blackboard support is quite knowledgeable and quick to respond to requests.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 9.2
Based on 14 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation

Blackboard Collaborate

No score
No answers yet
No answers on this topic

Zoom

Zoom 9.6
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Blackboard Collaborate

While other products can handle more active participants in a meeting at one time, Blackboard Collaborate has a much simpler and easy-to-use interface that makes it an ideal product for one to many presentations. It integrates fully with multiple learning management systems to allow simply scheduling as well as has a separate front-end to allow for use outside of the LMS.
Anonymous | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

Blackboard Collaborate

Blackboard Collaborate 8.0
Based on 1 answer
The reason for this rating is that the software is a pretty good tool that can be utilized for use in all of the Universities around the world. It has the capability to fulfill the needs of various different education systems. Although, there are slight improvements that are needed, therefore the rating is at 8.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

Blackboard Collaborate

  • Collaborate Ultra has been the most effective for us for training faculty virtually.
  • Faculty have been excited that they can have a remote guest speaker in their classroom, and all they need to do for set up is to e-mail that guest speaker a link to join the session.
  • Collaborate Ultra is beyond useful for faculty to meet with online students who are either across the country, or even in other countries, with tools that really help to focus on course work.
Joseph Axenroth | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Pricing Details

Blackboard Collaborate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackboard Collaborate Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Likelihood to Recommend

      Blackboard Collaborate
      3.7
      Zoom
      9.2

      Likelihood to Renew

      Blackboard Collaborate
      9.0
      Zoom
      9.4

      Usability

      Blackboard Collaborate
      8.9
      Zoom
      9.7

      Reliability and Availability

      Blackboard Collaborate
      8.0
      Zoom
      10.0

      Performance

      Blackboard Collaborate
      9.0
      Zoom
      10.0

      Support

      Blackboard Collaborate
      9.0
      Zoom
      9.2

      Implementation

      Blackboard Collaborate
      Zoom
      9.6

      Scalability

      Blackboard Collaborate
      8.0
      Zoom
      10.0

      Add comparison