What users are saying about
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Top Rated
3596 Ratings
108 Ratings
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Score 7.3 out of 100

Zoom

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Top Rated
3596 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Blackboard Collaborate

Blackboard Collaborate is well suited for teaching and learning, especially online classes. When used with learning management, Collaborate allows for seamless sign-on between the users' course sites and the web conferencing platform. Collaborate is ideal for launching virtual discussions, lectures, office hours, and more. Users can easily upload files to display or share their desktop/specific applications, which is great for demonstrating course principles and meeting learning objectives. Collaborate is really good for breakout rooms, where users join or are assigned to small groups for discussions or team-based learning activities.
Mariann Hawken | TrustRadius Reviewer

Zoom

Zoom is an excellent platform that shrinks people's physical distances and connects them virtually. We use Zoom in our school to impart education to my students and I think Zoom has all the necessary features for interacting with your students efficiently and effectively. Zoom is great for small businesses for remote communication among colleagues. However, in my opinion, Zoom is not suitable for external communication for advertising or marketing purposes.
Syed Saad Mahmood | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Blackboard Collaborate
7.5
Zoom
8.4
High quality audio
Blackboard Collaborate
8.1
Zoom
8.5
High quality video
Blackboard Collaborate
7.9
Zoom
8.6
Low bandwidth requirements
Blackboard Collaborate
5.7
Zoom
7.7
Mobile support
Blackboard Collaborate
8.3
Zoom
8.7

Screen Sharing

Blackboard Collaborate
8.2
Zoom
8.6
Desktop sharing
Blackboard Collaborate
8.6
Zoom
9.0
Whiteboards
Blackboard Collaborate
7.8
Zoom
8.3

Online Meetings / Events

Blackboard Collaborate
7.4
Zoom
8.4
Calendar integration
Blackboard Collaborate
6.0
Zoom
8.4
Meeting initiation
Blackboard Collaborate
7.4
Zoom
8.7
Integrates with social media
Blackboard Collaborate
6.0
Zoom
7.7
Record meetings / events
Blackboard Collaborate
8.9
Zoom
8.8
Slideshows
Blackboard Collaborate
8.7
Zoom
8.5

Online Events Collaboration

Blackboard Collaborate
8.5
Zoom
8.4
Live chat
Blackboard Collaborate
8.8
Zoom
8.7
Audience polling
Blackboard Collaborate
8.3
Zoom
8.2
Q&A
Blackboard Collaborate
8.4
Zoom
8.4

Online Events Security

Blackboard Collaborate
8.6
Zoom
8.4
User authentication
Blackboard Collaborate
8.4
Zoom
8.3
Participant roles & permissions
Blackboard Collaborate
9.1
Zoom
8.5
Confidential attendee list
Blackboard Collaborate
8.4
Zoom
8.4

Pros

Blackboard Collaborate

  • The Whiteboard feature is perfect for tutoring. We use it to write out formulas, draw diagrams, etc while in video chat to enhance explanations.
  • The file attachment feature is also very handy. This means we don't have to do a follow-up with a student using their email to send files of handouts, etc.
  • It's great that we only have to share a classroom access link for a student to enter a session. With other products, they had to set up a username and log-in with an account. Link access means 1 less hassle.
  • We are currently beginning to use the "record session" feature video sessions to use as training for new employees.
Becca Guler | TrustRadius Reviewer

Zoom

  • It's a great way to connect around the world with minimal bandwidth consumption.
  • Meeting our peers and exchanging ideas is made possible through the use of high-quality video and audio calls.
  • Exceptional audio and video quality; we are recording meetings and transferring them to other storage.
  • Compared to other apps, it has more features and allows for efficient file sharing within the chatbox.
Muhammad Hossain | TrustRadius Reviewer

Cons

Blackboard Collaborate

  • Some of the newest computer high resolution screens are not as compatible with the interface. The font and windows are much smaller and the user is not able to increase the size of the windows to make it easier to read/navigate.
  • The audio can sometimes be inconsistent and tune in and out when someone is speaking. This is not every time though and many times the audio is clear.
  • The login process takes a bit longer to get into the program. You have to go through a few step process and loading time to get into the application.
Carly Pietrzyk, PhD | TrustRadius Reviewer

Zoom

  • You need an app to make the calls and meetings, but it would be perfect if it had a web-based option.
  • Sometimes when internet speed drops, the audio quality also drops; I would understand the video quality dropping, but the audio doesn't consume much bandwidth, so it would be nice to have a consistent audio even on low internet speeds.
Alban Kaperi | TrustRadius Reviewer

Likelihood to Renew

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 1 answer
It is a tool that faculty likes to use. It has so much flexibility to allow students to see a class even if they happen to not be available in the classroom.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

Blackboard Collaborate

Blackboard Collaborate 7.4
Based on 8 answers
I feel that Blackboard Collaborate does a lot of things right. It’s great for educational purposes and may be better for some age levels than others. I feel that they may benefit from making features that distinguish the types of learning environments there are. Primary schools won’t be operating the same as high schools or universities and may need completely different options and features. As well as private schools and public schools. As they continue to improve and add more features the platform will be even better and more tailored to each of the end users.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 8.7
Based on 27 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

Blackboard Collaborate

Blackboard Collaborate 8.0
Based on 2 answers
The availability of the software is quite impressive. You can access it at any time that you want and from anywhere that you want, but that depends on how the software is set up by the University. There might be sudden outages due to not having enough space on your database, which we had that very issue happen recently here at our University. During that time, you could not access their blackboard at all until it was brought up online again.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 2 answers
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 2 answers
The performance of the software is remarkable. The loading speed of the pages is more than satisfying, it all depends on the users internet package. So far, there wasn't any issue of Blackboard slowing down other software or systems when integrated with them
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 2 answers
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

Blackboard Collaborate

Blackboard Collaborate 8.8
Based on 7 answers
The support has been very good. We integrate Blackboard into our learning management system so everything is seamless for users. Most issues arise from the user's browser configuration, cookies, and other privacy settings, not from the tool itself. Collaborate is pretty reliable with strong audio and video quality. Support has been helpful when we've had the occasional quirk, again more likely due to a user-side challenge than the platform itself.
Mariann Hawken | TrustRadius Reviewer

Zoom

Zoom 7.8
Based on 41 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Implementation Rating

Blackboard Collaborate

No score
No answers yet
No answers on this topic

Zoom

Zoom 10.0
Based on 14 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

Blackboard Collaborate

Nearpod does not allow for the same type of synchronous environment that Blackboard collaborate does. Further, Nearpod, as the name suggests is best suited for a face-to-face classroom that is, preferably, one-to-one. While it has some of the same functions as Nearpod, Blackboard collaborate is best suited for remote transmission rather than face-to-face
Laura Abercrombie | TrustRadius Reviewer

Zoom

Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Sarah Martin | TrustRadius Reviewer

Contract Terms and Pricing Model

Blackboard Collaborate

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.0
Based on 6 answers
No there are no aspects that I would recommend to be changed as far as Zoom that I would like to change. The user interface, resource-sharing capabilities, participant ease of use, meeting invitations, and easy integration with other apps make it worthy of the pricing that it demands or proposes from its users/stakeholders.
Santanu Sen | TrustRadius Reviewer

Scalability

Blackboard Collaborate

Blackboard Collaborate 8.0
Based on 1 answer
The reason for this rating is that the software is a pretty good tool that can be utilized for use in all of the Universities around the world. It has the capability to fulfill the needs of various different education systems. Although, there are slight improvements that are needed, therefore the rating is at 8.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Professional Services

Blackboard Collaborate

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.8
Based on 4 answers
It's a terrific tool for virtual meetings, presentations, and get-togethers. It's an incredible method to connect with individuals all around the world. It's a professional tool that enables us to share our experiences while continuing to work. It's simple to use, works with Google Calendar, and allows you to arrange meetings. If you work from home or abroad, Zoom includes great features like screen sharing, remote control, presentation mode, and even backdrops. I have been able to keep my work life balanced by integrating with other software. Clients were happy getting a simpler form of communication platform
Mohiuddin Robin | TrustRadius Reviewer

Return on Investment

Blackboard Collaborate

  • Because faculty can schedule sessions on-the-fly without IT involvement, they are able to accomplish goals that they plan for weeks in advance as well as impromptu goals that come up at a moments notice.
  • Integration with the campus Learning Management Systems provides quick and easy scheduling of sessions that can be joined easily by students in those courses.
  • Scheduling of meetings can also be done through the web interface directly which enables administrative departments not associated with courses in the learning management system to also schedule meetings not affiliated with courses.
  • On-campus users can schedule meetings without outside participants by sending an open "guest link" URL that allows users to participate despite not having an account within the system iteself.
Anonymous | TrustRadius Reviewer

Zoom

  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Aurpa Fiza | TrustRadius Reviewer

Pricing Details

Blackboard Collaborate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$300 per year

Blackboard Collaborate Editions & Modules

Edition
Classroom$300.001
Department$9000.001
  1. per year
Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$14.99 per month

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector$491
Business19.991
  1. per month
SaaS Edition
BasicFree1
Pro14.992
Business19.992
Enterprise19.992
  1. Free
  2. per month/per license
Additional Pricing Details
Discounts available for each plan if you pay annually.

Rating Summary

Likelihood to Recommend

Blackboard Collaborate
7.5
Zoom
8.9

Likelihood to Renew

Blackboard Collaborate
9.0
Zoom
9.5

Usability

Blackboard Collaborate
7.4
Zoom
8.7

Reliability and Availability

Blackboard Collaborate
8.0
Zoom
10.0

Performance

Blackboard Collaborate
9.0
Zoom
10.0

Support Rating

Blackboard Collaborate
8.8
Zoom
7.8

Implementation Rating

Blackboard Collaborate
Zoom
10.0

Contract Terms and Pricing Model

Blackboard Collaborate
Zoom
8.0

Scalability

Blackboard Collaborate
8.0
Zoom
10.0

Professional Services

Blackboard Collaborate
Zoom
8.8

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