What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
709 Ratings
89 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7 out of 101

Zoom

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
709 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.8 out of 101

Likelihood to Recommend

Blackboard Collaborate

I think it's great for online instruction in groups less than 100. I do not feel it is the best option to support a large group. I have seen issues with the software freezing in large groups of 500+.
No photo available

Zoom

Great use case: If you hold multiple meetings (5+) every week with people that you can’t easily meet in person (e.g. if you do a lot of business over the phone), Zoom is worth the price.
Great use case: If you regularly do presentations (slide decks, videos, pitches) over the phone or video call, Zoom makes this process very simple (screen-sharing, whiteboarding, chatting).
Great use case: If you expect people to either call in or join by a computer in the same meeting, Zoom makes it really easy to combine people joining by phone and computer.
Bad use case: If you only do a few phone or video calls a week, you’d probably be okay with a free solution like Google Hangouts (not worth paying for the additional Zoom features).
Bad use case: If you have to share lots of files back and forth throughout a meeting, I prefer using a third-party solution WHILE I’m on the Zoom call (i.e. I will share files via Slack or email while I’m on Zoom, rather than use Zoom’s file share feature).
Andrew Pagels profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Blackboard Collaborate
7.1
Zoom
8.6
High quality audio
Blackboard Collaborate
7.1
Zoom
8.9
High quality video
Blackboard Collaborate
6.9
Zoom
9.1
Low bandwidth requirements
Blackboard Collaborate
5.8
Zoom
8.0
Mobile support
Blackboard Collaborate
8.4
Zoom

Screen Sharing

Blackboard Collaborate
7.6
Zoom
8.9
Desktop sharing
Blackboard Collaborate
7.1
Zoom
9.2
Whiteboards
Blackboard Collaborate
8.1
Zoom
8.5

Online Meetings / Events

Blackboard Collaborate
8.7
Zoom
8.5
Calendar integration
Blackboard Collaborate
9.9
Zoom
8.7
Meeting initiation
Blackboard Collaborate
8.1
Zoom
8.6
Integrates with social media
Blackboard Collaborate
8.2
Zoom
7.5
Record meetings / events
Blackboard Collaborate
8.5
Zoom
8.8
Slideshows
Blackboard Collaborate
8.7
Zoom
8.7

Online Events Collaboration

Blackboard Collaborate
8.9
Zoom
8.5
Live chat
Blackboard Collaborate
8.9
Zoom
8.6
Audience polling
Blackboard Collaborate
9.1
Zoom
8.4
Q&A
Blackboard Collaborate
8.8
Zoom
8.4

Online Events Security

Blackboard Collaborate
7.9
Zoom
8.6
User authentication
Blackboard Collaborate
6.6
Zoom
8.6
Participant roles & permissions
Blackboard Collaborate
8.8
Zoom
8.6
Confidential attendee list
Blackboard Collaborate
8.4
Zoom
8.6

Pros

Blackboard Collaborate

  • Enables teachers to upload PowerPoint presentations and display them for the class
  • Allows multiple people to be present at one time
  • Has adequate tools for teachers to be able to engage class in interaction (polling, raising hand, allowing microphone and video camera sharing)
No photo available

Zoom

  • Video calling - No buffering, automatic adjustment, and very rarely does anyone have to say "can you hear me now?"
  • Audio calling - Perfect and recorded for future review
  • Conference calls - Easy to bring in 10+ parties without any loss in quality
  • Screen sharing - Easy to use, get to choose what window or monitor to share
  • Scheduling - Easy to schedule an event and export to calendar then invite guests
Matthew Gardner profile photo

Cons

Blackboard Collaborate

  • Blackboard Collaborate frequently causes us to see "Exception errors"
  • Students and teachers regularly get "kicked out" of the online classroom/lose connectivity
  • PowerPoints are static. Does not support animations unless using another program to upload.
No photo available

Zoom

  • Whiteboarding would be a great functionality for remote teams.
  • If zoom could be similar to a beam type deal, putting us on robots for remote teams. That would be sick.
  • picture clarity can sometimes be dull if the picture quality could be better that would be wonderful!
  • Set the screen share size to the real screen size so that users don't get confused. Also, turn the video off to start out, make people change it for themselves.
Nicole Nagy profile photo

Likelihood to Renew

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 1 answer
It is a tool that faculty likes to use. It has so much flexibility to allow students to see a class even if they happen to not be available in the classroom.
No photo available

Zoom

Zoom 9.0
Based on 9 answers
It is part of our processes and it is company-wide loved.
Nicolas Costa Ossa profile photo

Usability

Blackboard Collaborate

Blackboard Collaborate 8.9
Based on 3 answers
Collaborate is a easy to use, easy to learn, and a well supported product. It is not overly complex yet it is quite feature rich. I think that most users (both instructors and students) should find it easy to use without much outside help.
No photo available

Zoom

Zoom 8.9
Based on 9 answers
Zoom has been by far the easiest web conference tool for our internal employees and for our customers to use. Customers who've never used it find it extremely intuitive, and they've all loved Zoom! By clicking the Zoom link, you're automatically launched into the session after the Zoom app installs. There's no confusion in joining or leaving sessions, sharing/unsharing your screen, etc.!
Michael Kim profile photo

Reliability and Availability

Blackboard Collaborate

Blackboard Collaborate 8.0
Based on 1 answer
The availability of the software is quite impressive. You can access it at any time that you want and from anywhere that you want, but that depends on how the software is set up by the University. There might be sudden outages due to not having enough space on your database, which we had that very issue happen recently here at our University. During that time, you could not access their blackboard at all until it was brought up online again.
No photo available

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 1 answer
The performance of the software is remarkable. The loading speed of the pages is more than satisfying, it all depends on the users internet package. So far, there wasn't any issue of Blackboard slowing down other software or systems when integrated with them
No photo available

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 1 answer
Blackboard support is quite knowledgeable and quick to respond to requests.
No photo available

Zoom

Zoom 8.4
Based on 8 answers
Anytime I had an issue I was able to find a solution to resolve it. Their online documents are easy to follow and use.
Rachel Hudish profile photo

Implementation

Blackboard Collaborate

No score
No answers yet
No answers on this topic

Zoom

Zoom 8.9
Based on 4 answers
I was not involved in the implementation as those decisions were made before I joined the organization.
Rachel Hudish profile photo

Alternatives Considered

Blackboard Collaborate

Blackboard is just the most widely known software. All of them have issues and glitches, but Blackboard is well supported.
No photo available

Zoom

Zoom is SO much better than the other web conference options out there. We selected Zoom because we tested it, and all of our employees absolutely loved it. It was so easy to convince our IT Team to switch over to Zoom. It meant fewer issues for them to fix
Michael Kim profile photo

Scalability

Blackboard Collaborate

Blackboard Collaborate 8.0
Based on 1 answer
The reason for this rating is that the software is a pretty good tool that can be utilized for use in all of the Universities around the world. It has the capability to fulfill the needs of various different education systems. Although, there are slight improvements that are needed, therefore the rating is at 8.
No photo available

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

Blackboard Collaborate

  • Collaborate is not an inexpensive tool. However, integration into the Blackboard environment is excellent. If you are already a Blackboard school it is easier to integrate and use than other solutions. So, you may save money and time on learning a totally new environment and you will be more familiar with getting support from Blackboard. As a side note, Blackboard provides really good training documentation for Collaborate.
No photo available

Zoom

  • We were able to standardize zoom as our only call/video conference tool. Before zoom everyone had a personal favorite. With Zoom nobody argues anymore about which one is better. This is the one.
  • We do video calls every single day with existing clients. Before Zoom this was a huge pain for us and it affected the delivery of our service. Zoom today is preponderant to the quality of our service.
  • Zoom has always given good impression to our clients (to the ones that didn't know it before). Because of Zoom, we have managed to actually remove the pain of conference call with clients. "I can't hear you" "is breaking up" "I can't connect" ... those are things I haven't heard in a while.
Nicolas Costa Ossa profile photo

Pricing Details

Blackboard Collaborate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackboard Collaborate Editions & Modules

Blackboard Collaborate
Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Add comparison