What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
682 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4199 Ratings

Box

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
682 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Microsoft 365

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4199 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Enterprise Content Management

    8.9

    Box

    89%

    Microsoft 365

    Feature Set Not Supported
    N/A
    Box ranks higher in 13/13 features

    Content capture & imaging

    9.2
    92%
    30 Ratings
    N/A
    0 Ratings

    File sync, storage & archiving

    9.4
    94%
    32 Ratings
    N/A
    0 Ratings

    Document management

    9.3
    93%
    29 Ratings
    N/A
    0 Ratings

    Records management

    8.7
    87%
    17 Ratings
    N/A
    0 Ratings

    Content search & retrieval

    9.2
    92%
    31 Ratings
    N/A
    0 Ratings

    Enterprise content collaboration

    9.2
    92%
    31 Ratings
    N/A
    0 Ratings

    Content publishing & creation

    8.1
    81%
    16 Ratings
    N/A
    0 Ratings

    Security, risk management & information governance

    9.2
    92%
    32 Ratings
    N/A
    0 Ratings

    Contract lifecycle management

    8.0
    80%
    10 Ratings
    N/A
    0 Ratings

    Automated workflows

    8.9
    89%
    25 Ratings
    N/A
    0 Ratings

    Artificial intelligence

    7.5
    75%
    14 Ratings
    N/A
    0 Ratings

    Mobile support

    9.1
    91%
    32 Ratings
    N/A
    0 Ratings

    Integration

    9.4
    94%
    31 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Box is rated higher in 3 areas: Usability, Support Rating, Implementation Rating
    • Microsoft 365 is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    8.5

    Box

    85%
    163 Ratings
    9.1

    Microsoft 365

    91%
    238 Ratings

    Likelihood to Renew

    8.0

    Box

    80%
    12 Ratings
    9.5

    Microsoft 365

    95%
    6 Ratings

    Usability

    9.0

    Box

    90%
    18 Ratings
    8.9

    Microsoft 365

    89%
    6 Ratings

    Availability

    10.0

    Box

    100%
    10 Ratings

    Microsoft 365

    N/A
    0 Ratings

    Performance

    9.1

    Box

    91%
    24 Ratings

    Microsoft 365

    N/A
    0 Ratings

    Support Rating

    8.4

    Box

    84%
    57 Ratings
    8.3

    Microsoft 365

    83%
    100 Ratings

    In-Person Training

    10.0

    Box

    100%
    1 Rating

    Microsoft 365

    N/A
    0 Ratings

    Online Training

    10.0

    Box

    100%
    3 Ratings

    Microsoft 365

    N/A
    0 Ratings

    Implementation Rating

    10.0

    Box

    100%
    12 Ratings
    9.4

    Microsoft 365

    94%
    2 Ratings

    Product Scalability

    10.0

    Box

    100%
    1 Rating

    Microsoft 365

    N/A
    0 Ratings

    Likelihood to Recommend

    Box

    Very likely to use it. It gives you the comfort that all the files are being stored in [the] same places from different team members. It is easy to organize in folders and also very useful by adding time stamps. [With] an easy setup u can have and box extension installed on your laptop and use it directly. So you can sync files easily.
    Pjeter Gjergjaj | TrustRadius Reviewer

    Microsoft 365

    When working with CSV data files, if you don't have a local software, it is a hassle to upload it to an online service. It takes too much time to upload it and to display it. If the file is too large, it cannot even be processed online. When you Excel on your local computer, everything becomes simple. The file is opened instantly. You can search and process the file as you want. The modifications are done instantly.
    When you prepare a long document, it is much faster to work locally and the formatting is kept very well.
    As the downside, it is not very well suited for collaboration. Some online competitors are much faster to use. Sharing, commenting and collaborative editing needs improvement.
    Huseyin Yagli | TrustRadius Reviewer

    Pros

    Box

    • File security - Box makes file storage, sharing[,] and collaboration very [secure]. Its modular features such as encryption, data privacy[,] etc make Box one of the best cloud file storage programs when it comes to adhering to file security protocols.
    • Electronic signature provisions, which [make] it easier to append signatures to critical business documents.
    • Integrations with [day-to-day] applications, which helps us ensure content consistency across different applications we use.
    Anonymous | TrustRadius Reviewer

    Microsoft 365

    • keeps me extremely organized. It is so easy to link calendars, emails, and documents.
    • keeps me well connected. It is so easy to send a quick message on teams or send an email to a group (for example, my particular team within the company).
    • easy to use. Everything is straightforward, making it easy to find an answer to a question. There is even a search option to figure out how to do something within Microsoft.
    Anonymous | TrustRadius Reviewer

    Cons

    Box

    • The graphic design of the dashboard should be simpler and more tangible that can be changed to the liking of the Admin.
    • Sometimes there are some syncing issues in the background.
    • The product has very limited functionality in some areas which could be a bit frustrating at times.
    Katherine Weiss | TrustRadius Reviewer

    Microsoft 365

    • I wish it was a little simpler to integrate things from one Microsoft Feature into another one. Perhaps I just don't know the tricks for that yet...after all these years of using it.
    • I didn't like how it defaulted to saving the document automatically with changes, like Google Docs, but it seems that has now changed, and is better now.
    • Generally, I really like how the suite works as is.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Box

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $7 per month per user (minimum of 3 users)

    Box Editions & Modules

    Edition
    Starter$60.001
    Business Plus$300.001
    Business$180.001
    Enterprise$4201
    1. per year per user (minimum of 3 users)
    Additional Pricing Details
    Box is available as an annual subscription. Many customers opt for either the Digital Workplace or Digital Business suite, which includes the baseline software plat (Box Enterprise) plus multiple additional features including Box Shield for data loss prevention and threat detection, Box Governance for retention management and legal holds, Box Relay for no-code workflow, and Premier Services. Customers are eligible for discounting beyond volume list prices, depending on a number of conditions.

    Microsoft 365

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 Per User Per Month

    Microsoft 365 Editions & Modules

    Edition
    Individual$5.841
    Business Basic$5.002
    Business Standard$12.502
    Business Premium$20.002
    Business - Apps$8.252
    Enterprise - E3$32.002
    Enterprise - E5$57.002
    Enterprise - F3$10.002
    1. *Per Month
    2. Per User Per Month
    Additional Pricing Details
    *When billed annually.

    Likelihood to Renew

    Box

    Box 8.0
    Based on 12 answers
    I like the security features and I like the website. It's easy to use and create and move things around as needed. The main reason for a lower rating is because the Box Sync app is just not a good program. It's a memory hog, it's slow, transfer speeds are slow, and it's not the most efficient route. If you have a large Box account and you need to get a computer up to speed on a large amount of data within Box, you are in for the long haul. Last time I had to do this, it took 3 days to sync all of the files and we are talking around 100 GB worth of data
    Sam Montoya, CSM | TrustRadius Reviewer

    Microsoft 365

    Microsoft 365 9.5
    Based on 6 answers
    There are many features of Office that we cannot replicate in any other tool. Plus people know it already. It's not going away anytime soon.
    Rebecca T Barber, MBA, PHD | TrustRadius Reviewer

    Usability

    Box

    Box 9.0
    Based on 18 answers
    Everything with Box is seamless. It can be integrated into virtually any other software or application. You can even get the app for your phone or tablet to work on the go. File syncing is so quick. The only reason I gave it a 9 is the issue I discussed earlier about the local file application rebooting and not continuing to sync files. Other than that, it's great!
    Tyler Grudowski | TrustRadius Reviewer

    Microsoft 365

    Microsoft 365 8.9
    Based on 6 answers
    The interface of the different tools (this suite has MANY different tools) is usually simple to use and intuitive, and you can always re-arrange and add or remove the task you use most frequently from the menus and task bars.
    Each tool / product includes a lot of features that may require a more intensive learning, but usually Office 365 tools are simple to learn from scratch, adding more knowledge as you required more advanced features
    Lisandro Fernigrini | TrustRadius Reviewer

    Reliability and Availability

    Box

    Box 10.0
    Based on 10 answers
    Yeah, it's always worked, I've never had any kind of connection issues, the only issues I've had it I've been on our end when the Internet hasn't worked.
    Anonymous | TrustRadius Reviewer

    Microsoft 365

    No score
    No answers yet
    No answers on this topic

    Performance

    Box

    Box 9.1
    Based on 24 answers
    The general operation and management of Box is very efficient, both when accessing the account, and when adding files, downloading or modifying any document directly.The web platform, mobile and desktop versions work really well and quickly, making all the work and process flow smoothly and without setbacks. So far I have not been able to observe any inconvenience
    burt smith | TrustRadius Reviewer

    Microsoft 365

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Box

    Box 8.4
    Based on 57 answers
    I found their support community lacking in clarity when I experienced a login issue. The error messaging was poor on my Box Sync application. I did not reach out to support staff for help, instead, I reasoned that I should try downloading the Box Sync application again and reinstall it. That fixed my issue, thankfully. I think a less computer-savvy user would've been much more frustrated.
    Anonymous | TrustRadius Reviewer

    Microsoft 365

    Microsoft 365 8.3
    Based on 100 answers
    Over the past 8 years of using Microsoft 365, I have noticed that they change vendors often. This always leads to a poor experience in the beginning, then levels out after some time for the company to get things worked out. As a customer, it is really frustrating because I don't have time when something isn't working to have them "look into my issue" and get back with me. They have even closed a ticket I specifically told them to keep open. Your applications are only as good as the support.
    Sam Livermore, MCP, iTIL | TrustRadius Reviewer

    In-Person Training

    Box

    Box 10.0
    Based on 1 answer
    The in person training was done in house and I helped with the training, people seem to respond well.
    Anonymous | TrustRadius Reviewer

    Microsoft 365

    No score
    No answers yet
    No answers on this topic

    Online Training

    Box

    Box 10.0
    Based on 3 answers
    The documentation is good. Since Box is a popular service, there were also a number of YouTube videos and other sources that were helpful as we were considering the product and planning for deployment. Also, the ability to try the free version helped to prepare us.
    Anonymous | TrustRadius Reviewer

    Microsoft 365

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Box

    Box 10.0
    Based on 12 answers
    Be careful with settings. It is easy to get overwhelmed with updates. For example, you don’t want to be updated when doing historical data uploads. I recommend taking off notifications initially and then turn on post you have done your historical data upload.
    Anonymous | TrustRadius Reviewer

    Microsoft 365

    Microsoft 365 9.4
    Based on 2 answers
    Everything works and I use it all the time.
    Jeffrey Barsky | TrustRadius Reviewer

    Alternatives Considered

    Box

    Most of these cloud storage platforms have a simple interface and provide a feature of drag and drop to easily upload a file to the online drive with little or no expert knowledge. However, Box goes a step further to store data across redundant servers so that even if one of the data centers collapses, our data is still managed by the other data centers, and it's entirely impossible to lose data.
    Elizabeth Schneider | TrustRadius Reviewer

    Microsoft 365

    Compared to Docs & Sheets, Microsoft Word, Excel, and Sheets offer more functionality. Notepad is almost always pre-installed on Microsoft Word-enabled computers. This alternative to Microsoft Word isn't as robust, but it's free. Microsoft Publisher is incompatible with Adobe Illustrator, Adobe InDesign, or any other version of the Adobe Creative Suite. Microsoft 365 is a mashup of numerous well-known programs. We haven't tried any other products because they have the same features or compatibility as our office products.
    Aurpa Fiza | TrustRadius Reviewer

    Scalability

    Box

    Box 10.0
    Based on 1 answer
    It's great, as we put more files on there it's done very well.
    Anonymous | TrustRadius Reviewer

    Microsoft 365

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Box

    • Box has been an only positive experience. It provides a seamless way for me and my team to collaborate on documents in such a way where we're not sending the document back/forth via email. It's a huge timesaver.
    • Box reduces the risk of sharing a sensitive document to the wrong person via email.
    • Box has provided a platform where my team can share notes in meetings - this has helped streamline and organize our meetings. Our meetings are more productive and actionable.
    Anonymous | TrustRadius Reviewer

    Microsoft 365

    • I don't have any ROI info because I am a technical staff who does not see those numbers. I will say that we are constantly using Teams/Outlook especially with the pandemic and digital collaboration has been made possible with Microsoft 365. As the work culture changes, our firm really leaned into this suite to adapt and change with it.
    Andrew Huss | TrustRadius Reviewer

    Screenshots

    Add comparison