What users are saying about
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Top Rated
682 Ratings
Box
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Top Rated
682 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 682 reviews and ratings
Microsoft 365
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Top Rated
4199 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 4199 reviews and ratings
Feature Set Ratings
Enterprise Content Management

8.9
Box
89%
Microsoft 365
Feature Set Not Supported
N/A
Box ranks higher in 13/13 features
Box ranks higher in 13/13 features
Content capture & imaging

9.2
92%
30 Ratings
N/A
0 Ratings
File sync, storage & archiving

9.4
94%
32 Ratings
N/A
0 Ratings
Document management

9.3
93%
29 Ratings
N/A
0 Ratings
Records management

8.7
87%
17 Ratings
N/A
0 Ratings
Content search & retrieval

9.2
92%
31 Ratings
N/A
0 Ratings
Enterprise content collaboration

9.2
92%
31 Ratings
N/A
0 Ratings
Content publishing & creation

8.1
81%
16 Ratings
N/A
0 Ratings
Security, risk management & information governance

9.2
92%
32 Ratings
N/A
0 Ratings
Contract lifecycle management

8.0
80%
10 Ratings
N/A
0 Ratings
Automated workflows

8.9
89%
25 Ratings
N/A
0 Ratings
Artificial intelligence

7.5
75%
14 Ratings
N/A
0 Ratings
Mobile support

9.1
91%
32 Ratings
N/A
0 Ratings
Integration

9.4
94%
31 Ratings
N/A
0 Ratings
Attribute Ratings
- Box is rated higher in 3 areas: Usability, Support Rating, Implementation Rating
- Microsoft 365 is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend

8.5
Box
85%
163 Ratings
9.1
Microsoft 365
91%
238 Ratings
Likelihood to Renew

8.0
Box
80%
12 Ratings
9.5
Microsoft 365
95%
6 Ratings
Usability

9.0
Box
90%
18 Ratings
8.9
Microsoft 365
89%
6 Ratings
Availability

10.0
Box
100%
10 Ratings
Microsoft 365
N/A
0 Ratings
Performance

9.1
Box
91%
24 Ratings
Microsoft 365
N/A
0 Ratings
Support Rating

8.4
Box
84%
57 Ratings
8.3
Microsoft 365
83%
100 Ratings
In-Person Training

10.0
Box
100%
1 Rating
Microsoft 365
N/A
0 Ratings
Online Training

10.0
Box
100%
3 Ratings
Microsoft 365
N/A
0 Ratings
Implementation Rating

10.0
Box
100%
12 Ratings
9.4
Microsoft 365
94%
2 Ratings
Product Scalability

10.0
Box
100%
1 Rating
Microsoft 365
N/A
0 Ratings
Likelihood to Recommend
Box
Very likely to use it. It gives you the comfort that all the files are being stored in [the] same places from different team members. It is easy to organize in folders and also very useful by adding time stamps. [With] an easy setup u can have and box extension installed on your laptop and use it directly. So you can sync files easily.
Senior Network Engineer
NettxioInformation Technology & Services, 201-500 employees
Microsoft 365
When working with CSV data files, if you don't have a local software, it is a hassle to upload it to an online service. It takes too much time to upload it and to display it. If the file is too large, it cannot even be processed online. When you Excel on your local computer, everything becomes simple. The file is opened instantly. You can search and process the file as you want. The modifications are done instantly.
When you prepare a long document, it is much faster to work locally and the formatting is kept very well.
As the downside, it is not very well suited for collaboration. Some online competitors are much faster to use. Sharing, commenting and collaborative editing needs improvement.
Senior Staff Engineer
UdemyEducation Management, 201-500 employees
Pros
Box
- File security - Box makes file storage, sharing[,] and collaboration very [secure]. Its modular features such as encryption, data privacy[,] etc make Box one of the best cloud file storage programs when it comes to adhering to file security protocols.
- Electronic signature provisions, which [make] it easier to append signatures to critical business documents.
- Integrations with [day-to-day] applications, which helps us ensure content consistency across different applications we use.

Verified User
Executive in Marketing
Financial Services Company, 201-500 employeesMicrosoft 365
- keeps me extremely organized. It is so easy to link calendars, emails, and documents.
- keeps me well connected. It is so easy to send a quick message on teams or send an email to a group (for example, my particular team within the company).
- easy to use. Everything is straightforward, making it easy to find an answer to a question. There is even a search option to figure out how to do something within Microsoft.

Verified User
Consultant in Manufacturing
Staffing & Recruiting Company, 501-1000 employeesCons
Box
- The graphic design of the dashboard should be simpler and more tangible that can be changed to the liking of the Admin.
- Sometimes there are some syncing issues in the background.
- The product has very limited functionality in some areas which could be a bit frustrating at times.
Executive Assistant
Global Health StrategiesInternational Affairs, 51-200 employees
Microsoft 365
- I wish it was a little simpler to integrate things from one Microsoft Feature into another one. Perhaps I just don't know the tricks for that yet...after all these years of using it.
- I didn't like how it defaulted to saving the document automatically with changes, like Google Docs, but it seems that has now changed, and is better now.
- Generally, I really like how the suite works as is.

Verified User
Administrator in Corporate
Computer Software Company, 11-50 employeesPricing Details
Box
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$7 per month per user (minimum of 3 users)
Box Editions & Modules
Edition
Starter | $60.001 |
---|---|
Business Plus | $300.001 |
Business | $180.001 |
Enterprise | $4201 |
- per year per user (minimum of 3 users)
Additional Pricing Details
Box is available as an annual subscription. Many customers opt for either the Digital Workplace or Digital Business suite, which includes the baseline software plat (Box Enterprise) plus multiple additional features including Box Shield for data loss prevention and threat detection, Box Governance for retention management and legal holds, Box Relay for no-code workflow, and Premier Services. Customers are eligible for discounting beyond volume list prices, depending on a number of conditions.Microsoft 365
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$5 Per User Per Month
Microsoft 365 Editions & Modules
Edition
Individual | $5.841 |
---|---|
Business Basic | $5.002 |
Business Standard | $12.502 |
Business Premium | $20.002 |
Business - Apps | $8.252 |
Enterprise - E3 | $32.002 |
Enterprise - E5 | $57.002 |
Enterprise - F3 | $10.002 |
- *Per Month
- Per User Per Month
Additional Pricing Details
*When billed annually.Likelihood to Renew
Box
Box 8.0
Based on 12 answers
I like the security features and I like the website. It's easy to use and create and move things around as needed. The main reason for a lower rating is because the Box Sync app is just not a good program. It's a memory hog, it's slow, transfer speeds are slow, and it's not the most efficient route. If you have a large Box account and you need to get a computer up to speed on a large amount of data within Box, you are in for the long haul. Last time I had to do this, it took 3 days to sync all of the files and we are talking around 100 GB worth of data
Project Manager
Primary Residential MortgageFinancial Services, 1001-5000 employees
Microsoft 365
Microsoft 365 9.5
Based on 6 answers
There are many features of Office that we cannot replicate in any other tool. Plus people know it already. It's not going away anytime soon.
Senior Director, Management Analysis
Arizona State UniversityHigher Education, 10,001+ employees
Usability
Box
Box 9.0
Based on 18 answers
Everything with Box is seamless. It can be integrated into virtually any other software or application. You can even get the app for your phone or tablet to work on the go. File syncing is so quick. The only reason I gave it a 9 is the issue I discussed earlier about the local file application rebooting and not continuing to sync files. Other than that, it's great!
Product Development Engineer
NoMo DiagnosticsMedical Devices, 1-10 employees
Microsoft 365
Microsoft 365 8.9
Based on 6 answers
The interface of the different tools (this suite has MANY different tools) is usually simple to use and intuitive, and you can always re-arrange and add or remove the task you use most frequently from the menus and task bars.
Each tool / product includes a lot of features that may require a more intensive learning, but usually Office 365 tools are simple to learn from scratch, adding more knowledge as you required more advanced features
Sr Data Engineer
OZ Digital ConsultingInformation Technology and Services, 201-500 employees
Reliability and Availability
Box
Box 10.0
Based on 10 answers
Yeah, it's always worked, I've never had any kind of connection issues, the only issues I've had it I've been on our end when the Internet hasn't worked.

Verified User
Director in Marketing
Religious Institutions Company, 11-50 employeesMicrosoft 365
No score
No answers yet
No answers on this topic
Performance
Box
Box 9.1
Based on 24 answers
The general operation and management of Box is very efficient, both when accessing the account, and when adding files, downloading or modifying any document directly.The web platform, mobile and desktop versions work really well and quickly, making all the work and process flow smoothly and without setbacks. So far I have not been able to observe any inconvenience
Graphic Design Specialist
Trans Air Express Pvt. Ltd.Internet, 1-10 employees
Microsoft 365
No score
No answers yet
No answers on this topic
Support Rating
Box
Box 8.4
Based on 57 answers
I found their support community lacking in clarity when I experienced a login issue. The error messaging was poor on my Box Sync application. I did not reach out to support staff for help, instead, I reasoned that I should try downloading the Box Sync application again and reinstall it. That fixed my issue, thankfully. I think a less computer-savvy user would've been much more frustrated.

Verified User
Director in Information Technology
Internet Company, 1-10 employeesMicrosoft 365
Microsoft 365 8.3
Based on 100 answers
Over the past 8 years of using Microsoft 365, I have noticed that they change vendors often. This always leads to a poor experience in the beginning, then levels out after some time for the company to get things worked out. As a customer, it is really frustrating because I don't have time when something isn't working to have them "look into my issue" and get back with me. They have even closed a ticket I specifically told them to keep open. Your applications are only as good as the support.
Lead Systems Administrator
MoneySolverFinancial Services, 201-500 employees
In-Person Training
Box
Box 10.0
Based on 1 answer
The in person training was done in house and I helped with the training, people seem to respond well.

Verified User
Director in Marketing
Religious Institutions Company, 11-50 employeesMicrosoft 365
No score
No answers yet
No answers on this topic
Online Training
Box
Box 10.0
Based on 3 answers
The documentation is good. Since Box is a popular service, there were also a number of YouTube videos and other sources that were helpful as we were considering the product and planning for deployment. Also, the ability to try the free version helped to prepare us.

Verified User
C-Level Executive in Information Technology
Information Technology and Services Company, 501-1000 employeesMicrosoft 365
No score
No answers yet
No answers on this topic
Implementation Rating
Box
Box 10.0
Based on 12 answers
Be careful with settings. It is easy to get overwhelmed with updates. For example, you don’t want to be updated when doing historical data uploads. I recommend taking off notifications initially and then turn on post you have done your historical data upload.

Verified User
Director in Legal
Computer Software Company, 201-500 employeesMicrosoft 365
Microsoft 365 9.4
Based on 2 answers
Everything works and I use it all the time.
Owner
Forensic Accounting , LLCAccounting, 1-10 employees
Alternatives Considered
Box
Most of these cloud storage platforms have a simple interface and provide a feature of drag and drop to easily upload a file to the online drive with little or no expert knowledge. However, Box goes a step further to store data across redundant servers so that even if one of the data centers collapses, our data is still managed by the other data centers, and it's entirely impossible to lose data.
Senior Global Marketing Manager
NanoString Technologies, Inc.Biotechnology, 501-1000 employees
Microsoft 365
Compared to Docs & Sheets, Microsoft Word, Excel, and Sheets offer more functionality. Notepad is almost always pre-installed on Microsoft Word-enabled computers. This alternative to Microsoft Word isn't as robust, but it's free. Microsoft Publisher is incompatible with Adobe Illustrator, Adobe InDesign, or any other version of the Adobe Creative Suite. Microsoft 365 is a mashup of numerous well-known programs. We haven't tried any other products because they have the same features or compatibility as our office products.
Mapple Ltd
App developerComputer Software, 11-50 employees
Scalability
Box
Box 10.0
Based on 1 answer
It's great, as we put more files on there it's done very well.

Verified User
Director in Marketing
Religious Institutions Company, 11-50 employeesMicrosoft 365
No score
No answers yet
No answers on this topic
Return on Investment
Box
- Box has been an only positive experience. It provides a seamless way for me and my team to collaborate on documents in such a way where we're not sending the document back/forth via email. It's a huge timesaver.
- Box reduces the risk of sharing a sensitive document to the wrong person via email.
- Box has provided a platform where my team can share notes in meetings - this has helped streamline and organize our meetings. Our meetings are more productive and actionable.

Verified User
Manager in Human Resources
Marketing & Advertising Company, 501-1000 employeesMicrosoft 365
- I don't have any ROI info because I am a technical staff who does not see those numbers. I will say that we are constantly using Teams/Outlook especially with the pandemic and digital collaboration has been made possible with Microsoft 365. As the work culture changes, our firm really leaned into this suite to adapt and change with it.
Junior Architect
Hollis + Miller ArchitectsArchitecture & Planning, 51-200 employees