Likelihood to Recommend
Bridge is suited for scenarios where you need ppl to complete steps in order or test that they received the correct amount of knowledge after watching a video. I do think Bridge is less appropriate for companies that use it in external training scenarios as there is some key functionality missing. We gotten very good at brainstorming and finding solutions/ways to get Bridge to work the way that we need it to
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Ceridian Dayforce is flexible software; if your application support team is creative and compliant minded, Ceridian Dayforce will work for all industries. You get what pay for... hire Ceridian consultants for your implementation. I have experienced (24 years in HR) too many problems with software implementations using third-party consultants. Also, demand the 'A' team for your projects. It will cost you, but it is money well spent. The general application support is good but needs improvement with customer engagement related to, EDI file, Tax Services, and Garnishment support. They are slow to respond, have 'canned' responses, and generally take a long time to resolve issues.
Read full review Pros Bridge is designed for the user so it is intuitive and easy to use. Bridge includes an authoring tool so building custom content is fast and easy. Bridge does a good job of providing user information for managers. Managers can quickly and easily see how many courses their reports are enrolled in and if anyone is overdue on required courses. Bridge is also built with learning science in mind. There are multiple options for assessments, including an option for verified tasks to be completed to demonstrate proficiency. Read full review Employee Data Mapping Rules is a very strong and useful feature which automates and protects the employee HR records. Ceridian Dayforce Education has been very helpful in understanding many processes which become sometimes difficult to understand/follow. ILT courses do provide good insights. Read full review Cons Bridge could improve their categorization feature for trainings; folders would be great! I'd like to see more ways to add content in the Bridge native environment in the future. Being able to create tables, infographics, and other training materials right in the system would be a great time saver. Read full review Customer Support. They are great at innovation, but it can be frustrating trying to get support for features because they're always at high ticket volume. They have different support tiers based on your organization's size, so if you're a smaller customer, it is hard to get consistent support. Functionalities are not always consistent across modules. Some areas of Ceridian Dayforce have audit capabilities to track data changes, but some don't, and it's hit or miss which features have them. Read full review Likelihood to Renew
It has been very useful to our organization in getting compliance training complete. We have a 24/7/365 organization with some folks only working 2 days a week during the summer only, many work full-time jobs elsewhere and can't make weekday programs and facilities don't have to alter schedules to get mass numbers of people through training like you have to do with live training..
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We are highly invested in Ceridian's Dayforce product. It give us the flexibility and scaling that our growing company needs. Its potential reaches beyond the basic HR functions to the decision making that our Management Team needs. Ceridian is always innovating the employee and employee experiences to offer cutting edge options.
Read full review Usability
Even our folks who fought using it realized how easy it was once they took their first course.
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I think it's very usable for the employee. I don't think it is as easy for the HR/PR admins - especially if there is an issue. There are so many setup screens that need to be looked at to try to figure out why payroll isn't calculating properly, hours aren't feeding over correctly, or benefits are not calculating properly. For the most part, they can't do their own troubleshooting. The same is true for the managers. Our managers find it cumbersome to go into make any schedule changes after the schedules have been generated.
Read full review Reliability and Availability
We have never experienced a total/unplanned outages that effected our ability to process payroll. However, there are times when the application's speed is significantly effected - and processing a payroll may take up to twice as long as normal.
Read full review Performance
We haven't noticed any slow-down due to the integration of Dayforce WFM with our Ceridian HPL products (HRIS and Payroll). The new HTML view of the timesheets don't load as quickly as the old Silverlight view - however, we have gotten used to the change.
Read full review Support Rating
Always timely and knowledgeable assistance. Very patient explaining answers to novice users.
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Since the support team has split into modules, it has seemed to go downhill. I have a ticket that has been open for over 2 months, and I barely get communication on it if I'm not checking in on it. When I do, I haven't got any progress or updates. There are times that the support team is very quick - this must be to known issues that are easy to solve. I just feel as if the team needs more work.
Read full review In-Person Training
Because the training we reviewed at Insights has changed how we use the system everyday. This is a key factor in our training.
Read full review Online Training
The online training has been really good, I can do some online sessions/courses on my own time which is great for time management. The on line class type sessions have been really good too, they provide a great overview with some additional features or where and how to look to make some changes.
Read full review Implementation Rating
Our challenges were internal - nothing with Bridge. We had regular, productive meetings with our implementation representative.
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Have a strong internal team. Communicate with your implementation team - they are there to make it work for you. Take the time to really think about how you want the system to work for you - in some cases, you may need to rethink your own business practices to see if you are working harder when the system could do it for you
Read full review Alternatives Considered
Our previous LMS was Symphony. Hands down, there is no comparison. Switching to Bridge was the best decision made by our management team. All we used Symphony for was for our monthly compliance training. Many times people would complain that they would need to retake their compliance course as Symphony would lose records. It became a hassle having to retake a course because you didn't save a copy of the completion certificate. Bridge allows for more than just compliance training AND we are able to see if learners didn't complete their courses via the reports.
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Through Ceridian Dayforce, the organization has brought together payroll, time management, and benefits into a single application. Previously these were done in separate systems. Having them together has enabled better employee self service and manager self service than the organization has had in the past. It has also reduced reliance on paper forms and have streamlined approvals, which can now be done electronically.
Read full review Scalability
Overall, we are extremely happy with the Dayforce WFM module. Our biggest pain point is concerning the twice annual software upgrades - which is the only reason I haven't rated them as a '10'. Because every customer is configured differently, the upgrades can sometimes have adverse effects on our current configured policies/rules. And although they roll-out the upgraded version in a test environment several weeks before go-live, not all testing is accurate in that environment. Some issues do not present themselves until you are working with live punches.
Read full review Return on Investment Certainly, Bridge was not an inexpensive option when we were reviewing platforms. To date, we have not seen a positive ROI but believe that will happen in the near future as we expand an offering of an additional program. Reviews from our users indicate that they appreciate the professional and easy to use features Bridge provides, along with the video based design of the program. The program we developed with the Bridge platform supports our position as educators in our industry. Read full review Once we are 100% up and running we anticipate a lot of efficiencies in the HR department but hard to quantify at this point. Giving employees the ability to update addresses and direct deposit will result in less errors on the HR department. Org charts will help everyone see where they fit into the organization and cut the learning curve for new hires trying to learn who is who and where they fit in. Read full review