What users are saying about
289 Ratings
41 Ratings
289 Ratings
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Score 3.4 out of 100
41 Ratings
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Score 6.8 out of 100

Feature Set Ratings

    Payroll Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.8

    Infor M3

    88%
    Infor M3 ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Direct deposit files

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Reimbursement management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Customization

    Brightpearl

    Feature Set Not Supported
    N/A
    8.0

    Infor M3

    80%
    Infor M3 ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Plug-ins

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Security

    Brightpearl

    Feature Set Not Supported
    N/A
    8.0

    Infor M3

    80%
    Infor M3 ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Reporting & Analytics

    Brightpearl

    Feature Set Not Supported
    N/A
    9.0

    Infor M3

    90%
    Infor M3 ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Standard reports

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Custom reports

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    General Ledger and Configurable Accounting

    Brightpearl

    Feature Set Not Supported
    N/A
    8.1

    Infor M3

    81%
    Infor M3 ranks higher in 11/11 features

    Accounts payable

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Accounts receivable

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Global Financial Support

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Localizations

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Standardized Processes

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Inventory Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.5

    Infor M3

    85%
    Infor M3 ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Automatic reordering

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Location management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Manufacturing module

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Order Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.1

    Infor M3

    81%
    Infor M3 ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Order entry

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Credit card processing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Cost of goods sold

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Order Orchestration

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    End-to-end order visibility

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Order exception Resolution

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Subledger and Financial Process

    Brightpearl

    Feature Set Not Supported
    N/A
    7.9

    Infor M3

    79%
    Infor M3 ranks higher in 14/14 features

    Automated Invoice Processing

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Shared Services Payments

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Billings Management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Customer Receipt Applications

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Customer Collections

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Revenue Recognition

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Cash Management

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Asset Management

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Travel & Expense Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Budgetary Control & Encumbrance Accounting

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Period Close

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Transactions Tax

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Subledger Reconciliations

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    3rd Party Accounting Systems

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Project Financial Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.4

    Infor M3

    84%
    Infor M3 ranks higher in 12/12 features

    Budgeting and Forecasting

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Project Costing

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Cost Capture

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Capital Project Management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Customer Invoicing

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Customer Contract Compliance

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Project Revenue Recognition

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Project Financial Performance Analysis

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Project Financials Dashboard

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Real-time Financial Reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Embedded Business Intelligence

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Project Planning Collaboration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Project Execution Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.3

    Infor M3

    83%
    Infor M3 ranks higher in 15/15 features

    Project Planning and Scheduling

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Project Manager Dashboard

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Resource Manager Dashboard

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Task Insight for Project Managers

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Project Manager Mobile Functionality

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Team Member Task Collaboration

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Team Member Mobile Functionality

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Project Candidate Search

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Project Candidate Comparison and Analysis

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Defineable Resource Pools

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Defineable Resource Pools

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Talent Profiles

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Real-Time Project Reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Absence Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Product Lifecycle Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Grants Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.3

    Infor M3

    83%
    Infor M3 ranks higher in 4/4 features

    Award Lifecycle Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Spending Control

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Indirect Cost Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Billing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Procurement

    Brightpearl

    Feature Set Not Supported
    N/A
    8.5

    Infor M3

    85%
    Infor M3 ranks higher in 19/19 features

    Sourcing Team Collaboration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Sourcing Analysis

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Bids Analyzed and Compared

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Catalog Shopping E-Commerce for Employees

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Contract Authoring

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Contract Compliance Management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Contract History

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Contract Renewal Automation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Contract Repository

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Contract Standardization and Enforcement

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Electronic Signatures

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Invoice Automated Matching

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Purchasing Risk and Compliance Management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Requisitions-to-Purchase Orders Integrated

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Spend Compliance Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Supplier Assessment

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Supplier Communication and Collaboration

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Supplier Management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Supplier Portal

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Risk Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.4

    Infor M3

    84%
    Infor M3 ranks higher in 9/9 features

    Risk Repository

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Control Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Control Mapping

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Control Efficiency Assessments

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Automated Control Assessments

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Assessment Capture

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Issue Detection

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Automatic Notification

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Remediation and Certification

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Logistics

    Brightpearl

    Feature Set Not Supported
    N/A
    8.4

    Infor M3

    84%
    Infor M3 ranks higher in 13/13 features

    Transportation Planning and Optimization

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Transportation Sourcing Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Transportation Process Integration

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Transportation Execution Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Freight Payment Automation

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Trade Management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Trade Regulatory Compliance Management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customs Entry Management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customs Document Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Customs Document Collaboration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Fulfillment Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Inventory Visibility

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Warehouse Workforce Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Manufacturing

    Brightpearl

    Feature Set Not Supported
    N/A
    8.2

    Infor M3

    82%
    Infor M3 ranks higher in 9/9 features

    Production Process Design

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Supply Chain Business Flows

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Production Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Contracted Manufacturing Management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Configuration Management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Work Definition

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Work Execution

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Advanced Fulfillment

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Manufacturing Costs

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Supply Chain

    Brightpearl

    Feature Set Not Supported
    N/A
    8.5

    Infor M3

    85%
    Infor M3 ranks higher in 4/4 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Inventory Planning

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multi-tier Supply Chain Planning

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Performance Monitoring

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Product Lifecycle Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.3

    Infor M3

    83%
    Infor M3 ranks higher in 7/7 features

    Ideation Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Requirements Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Proposal Management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Innovation Portfolio Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Product Master Data Management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Vendor Portal

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Project Portfolio Management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • Infor M3 is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    1.7

    Brightpearl

    17%
    156 Ratings
    9.0

    Infor M3

    90%
    6 Ratings

    Likelihood to Renew

    8.2

    Brightpearl

    82%
    12 Ratings

    Infor M3

    N/A
    0 Ratings

    Usability

    4.4

    Brightpearl

    44%
    8 Ratings
    9.0

    Infor M3

    90%
    2 Ratings

    Availability

    10.0

    Brightpearl

    100%
    2 Ratings

    Infor M3

    N/A
    0 Ratings

    Performance

    9.0

    Brightpearl

    90%
    2 Ratings

    Infor M3

    N/A
    0 Ratings

    Support Rating

    7.9

    Brightpearl

    79%
    268 Ratings
    8.0

    Infor M3

    80%
    3 Ratings

    In-Person Training

    1.0

    Brightpearl

    10%
    1 Rating

    Infor M3

    N/A
    0 Ratings

    Online Training

    7.0

    Brightpearl

    70%
    1 Rating

    Infor M3

    N/A
    0 Ratings

    Implementation Rating

    6.5

    Brightpearl

    65%
    208 Ratings

    Infor M3

    N/A
    0 Ratings

    Configurability

    8.0

    Brightpearl

    80%
    1 Rating

    Infor M3

    N/A
    0 Ratings

    Ease of integration

    7.0

    Brightpearl

    70%
    1 Rating

    Infor M3

    N/A
    0 Ratings

    Product Scalability

    6.9

    Brightpearl

    69%
    5 Ratings

    Infor M3

    N/A
    0 Ratings

    Vendor post-sale

    8.0

    Brightpearl

    80%
    1 Rating

    Infor M3

    N/A
    0 Ratings

    Vendor pre-sale

    9.0

    Brightpearl

    90%
    1 Rating

    Infor M3

    N/A
    0 Ratings

    Likelihood to Recommend

    Brightpearl

    Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
    Read full review

    Infor

    Since it also allows us to expand the functionality without the Modifications, the necessity to exchange the code is mostly not needed. Despite this, sometimes we are not provided with alternatives. So it is highly appreciated that this option still [exists] though. The M3 Products are mostly very intuitive once you start using them more frequently.
    Read full review

    Pros

    Brightpearl

    • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
    • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
    • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
    Read full review

    Infor

    • Very stable product. Some of its weaknesses are also its strengths. The lack of web services seems to actually increase stability.
    • No software vendor in this space is perfect. Lawson does perform as advertised.
    • Again, a weakness of this (limited functionality) is a hidden strength as well. In software there is a complexity/feature tradeoff. Where Lawson lacks in features, it does give you a more simple setup for your organization.
    Read full review

    Cons

    Brightpearl

    • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
    • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
    • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
    • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
    • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
    • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
    Read full review

    Infor

    • Not intuitive at all, difficult to learn.
    • System is archaic, seems to be largely unchanged since the early 2000's.
    • Reports are all in PDF form, which for financial reporting purposes is tedious to turn back into Excel sheets.
    Read full review

    Pricing Details

    Brightpearl

    Starting Price

    Editions & Modules

    Brightpearl editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.

      Infor M3

      Starting Price

      Editions & Modules

      Infor M3 editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Brightpearl

        Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
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        Infor

        No answers on this topic

        Usability

        Brightpearl

        Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
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        Infor

        It meets most of the reporting requirements and ability to use the system easily. We like the simple interfaces for the users and ability to perform mass journal entry uploads. The Master data is easy to consume by users, including Chart of Accounts structure, Accounting Units, Cost Centers. The Activity based reporting feature is useful.
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        Reliability and Availability

        Brightpearl

        Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
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        Infor

        No answers on this topic

        Performance

        Brightpearl

        Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
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        Infor

        No answers on this topic

        Support Rating

        Brightpearl

        Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive. Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
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        Infor

        The overall support of Inform M3 is simply the best! There isn't a single flaw that I can detect or think of about this software! I can't possibly express the greatness of the availability and all of the possibilities achieved. The ease of use and a lot of functionalities such as flexibility [allows in] configuration to add new functionalities fast.
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        In-Person Training

        Brightpearl

        No in house training was given.
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        Infor

        No answers on this topic

        Online Training

        Brightpearl

        The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
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        Infor

        No answers on this topic

        Implementation Rating

        Brightpearl

        Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
        We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
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        Infor

        No answers on this topic

        Alternatives Considered

        Brightpearl

        Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
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        Infor

        Lawson is comparable to the other ERP's I have used. Similar functionality and interface. Usability is comparable.
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        Scalability

        Brightpearl

        Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
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        Infor

        No answers on this topic

        Return on Investment

        Brightpearl

        • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
        • We've also had to spend a ton of money with our CPAs fixing our financials every month.
        • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
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        Infor

        • I wish Infor M3 (formerly Lawson Intentia) were more detailed. But, this actually may be a weakness of my employer and not Infor M3 (formerly Lawson Intentia).
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